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En savoir plus sur ITarian

Une plateforme de gestion informatique centralisée comprenant la surveillance à distance, la gestion des correctifs, etc.

En savoir plus sur ITarian

Avantages :

Itarian used to have a pricing model that made it very attractive to non-profit organizations like ours, but they did remove that pricing option.

Inconvénients :

They seem to merge or rebrand every 2 years and then for 6 months no one their has a clue what direction anything is going.

ITarian - Notes

Note moyenne

Facilité d'utilisation
3,8
Service client
2,8
Fonctionnalités
3,7
Rapport qualité-prix
3,3

Probabilité de recommander le produit

5,1/10

ITarian a reçu une note globale de 3,8 étoiles sur 5 d'après 13 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (13)

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Fantastic products & Support

5,0 il y a 5 ans

Commentaires : Fantastic experience all been very good and helpful always willing to help. software bugs get delt with quickly.

Avantages :

Their sandbox/containment software works against all ransomeware, viruses, malware. RMM Function is good does the job and they create scripts you need for anything

Inconvénients :

could have snmp monitoring for snmp walks

Chris
National IT Manager (É.-U.)
Immobilier, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Exacta Review of ITarian

5,0 il y a 3 ans

Commentaires : Very good. We will not be moving on from them in the forseeable future.

Avantages :

Ease of use. It's been pretty stable and offers all of the options we want in an RMM.

Inconvénients :

There have been glitches at times, but those were intermittent and website-related. Seemingly due to maintenance, but in production hours.

Russell
IT Associate (É.-U.)
Gestion d'organisme à but non lucratif, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Itarian - An option for RMM that has room to grow

3,0 il y a 11 mois

Commentaires : We use Itarian for remote support and patch management.

Avantages :

Itarian used to have a pricing model that made it very attractive to non-profit organizations like ours, but they did remove that pricing option. The patch management and remote support was serviceable, but needed time for some maturity, as the product isn't quite up to Kaseya, or other solutions.

Inconvénients :

The pricing change hurt small nonprofits like ours, the remote connection software required a download, unlike other solutions, and would sometimes miss system prompts, leaving the remote user stuck. The patch management could be cantankerous..

David
Owner (É.-U.)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

ITarian is extremely inexpensive, but you get what you pay for

4,0 il y a 10 mois

Commentaires : Overall, my experience has been decent. I started with ITarian when they were Comodo and completely free (except for the AV)

Avantages :

I love that ITarian is a one-stop shop for RMM, PSA, Patching, Ticketing, Endpoint Protection, and SOC. I really like that everything can be white-labeled to look like our own tools, including the AV. If you ask, they will make any script for you.

Inconvénients :

Support is slow and doesn't always seem helpful. A lot of emails instructing you to do the thing you said you already tried. Many of the scripts do not run successfully, causing alerts.They seem to merge or rebrand every 2 years and then for 6 months no one their has a clue what direction anything is going. Everytime they split or rebrand or whatever, there becomes 2 similar companies and it gets super confusing as to who you are with.

Michael
Director (Australie)
Services et technologies de l'information, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great Product, outstanding price

5,0 il y a 4 ans

Commentaires : We have been using it since it's COMODO ONE days and watched it mature. I really have to give it to the team that has done an excellent job. I don't think this would be ideal for a large MSP as it does not have all the integrations but for the small to Medium MSP it is so powerful at a great price

Avantages :

Very versatile, easy single pane to manage a number of Customers. Active development and support by the Comodo / iTiarian staff

Inconvénients :

not too much to complain about. Splitting hairs would have me mention the Remote access tool could have a faster interaction (p2p connection maybe?) and the option of Audio redirection too, but that is REALLY being picky ass it is an outstanding solution for the price

john
CTO (É.-U.)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Why I quit using Itarian

2,0 il y a 3 mois

Commentaires : Support non existent. Do not keep their promises (free for 50 or less clients).

Avantages :

Once set up easy to remotely support clients

Inconvénients :

Them breaking their free promise. Found added features difficult to use and not useful in our support environments

Manus
Web, Sales (Afrique du Sud)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Not the absolute best, but definitely a strong contender

4,0 il y a 5 mois

Avantages :

The library of available scripts that came preloaded is definitely a win for me and made custom jobs and reports very easy.

Inconvénients :

The remote desktop function did not always work well and it missed a proper ticketing system.

James
Owner (Canada)
Réseaux informatiques, 2–10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Bad customer service / Sales

3,0 l’année dernière

Avantages :

They tried to bill me after the free trial, tried to strong arm me to pay.Go elsewhere!

Inconvénients :

"I recently signed up for the Itarian software and was initially impressed with the features and functionality. However, when the trial period ended, I was surprised to receive constant emails and calls from the sales team, pressuring me to pay for a bill I apparently had. Despite explaining that I only wanted a trial and that's all i signed up for. This kind of aggressive sales tactics is unacceptable and has left a bad taste in my mouth. I would not recommend Itarian to anyone who values respectful and ethical business practices."

Michael
Owner (Afrique du Sud)
Informatique et sécurité réseau, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Goodbye iTarian

3,0 il y a 9 mois

Commentaires : Will never use them again

Avantages :

There was not much that i liked. The price was better in my pocket, if i didnt change from free monitoring.

Inconvénients :

Many features to use them, was long and complicated to use. But even in a free mode, they charge you were frees and debit you.

MARK
application developer (É.-U.)
Services financiers, 501–1 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

works exactly as expected

4,0 il y a 4 ans

Commentaires : Excellent product, with a clean and modern UI. I recommend it, just be sure to make sure it is configured to allow exceptions if you need them!

Avantages :

This product runs quietly in the background and does not take up many resources. The UI is clean and easy to use

Inconvénients :

The firewall and security feature blocked some of the things we needed to do our work. It was not readily apparent at first this was the culprit, but once IT removed the blocks , our software started working just fine

Shon
Network Administrator (É.-U.)
Vente en gros, 201–500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Rock solid RMM for FREE

5,0 il y a 5 ans

Avantages :

Loads of features for the free version: Patch management Remote access Mobile device (apple and android) capable Easily deployed

Inconvénients :

Lack of multiple AV support, kind of steers you towards their paid product.

Otto
Owner - IT Support (É.-U.)
Réseaux informatiques, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Good

5,0 il y a 2 ans

Commentaires : Its been pretty god but some issues minor

Avantages :

IT allows many things to be performed remotely

Inconvénients :

expensive when you start to add in all the clients

Steve
IT Administrator (É.-U.)
Assurance, 51–200 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis
Source : SoftwareAdvice

They send you an invoice when the free trial expires

1,0 il y a 8 mois

Commentaires : Horrible, would avoid at all costs, not worth it

Avantages :

nothing, it is not a good software for RMM. Also they DO send you a bill when the free trial expires

Inconvénients :

The bill they sent me for having 7 PC's connected beyond the free trial