Avis clients sur Epicor Prophet 21

Commentaires: The application's flexibility allows us to tailor the application to very specific business needs and allow bringing creativity to address our needs

Avantages: Deep functionalities in multiple areas
Flexibility in term of technology (UDFs, business rules and screen customization capabilities)

Inconvénients: A bit late on the market for bringing a web base version and as far as mobility is concerned

Commentaires: We have experienced a exceptional partnership with Epicor. There have been some bumps in the road but ultimately Epicor listens and responds. We have participated in all of the User Conferences and User Group Conferences. There is an awesome World Wide User Group (WWUG) that is very active and supportive. We have tried to take advantage and apply all of the P21 features that we can and see great return on that effort.

Avantages: The application is loaded with features and benefits, particularly on the distribution side of the software. Our business consists of both Light Manufacturing (35%) and Distribution (65%) which is one of the key areas of the P21 functionality. You can search the market and find excellent distribution software and also search the market and find excellent manufacturing software, but try to find one that is excellent in both. P21 is the leader in this area and they are continuing to enhance both "sides" of the application. We also like the Windows environment which makes it very easy for new users to learn the navigation. Epicor has a lot of third party partners and providers that can bring volumes of additional resources and functionalities to the table. The SQL database is open which provides a ton of value when it comes to additional functionalities. I also love the ability to modify the baseline software appearance with Dynachange, and basic functional logic using Business Rules, and many other similar features.

Inconvénients: P21 was built on an older database structure and has become limited in modifications such as lengthening the Item ID, or improving speed, and other core database structure. This can be limiting, however the solution most of these has been introduced with the Web enabled P21 application. Otherwise we have had a great experience.

Commentaires: Have been a P21 "Partner" for over 22 years. I believe that it is the best software fro Distribution on the market, although not the cheapest. They work closely with Microsoft and innovative 3rd Parties as well as internally to continually provide innovation and better performance.

Avantages: Information at your fingertips - inventory, orders, sales. Ease of use and scaleability. Ease of forms modification. Keeping up with modern innovations such as cloud and AI

Inconvénients: Overall system speed. Base reporting. You can always get what you want in reporting IF you know your Crystal and/or SQL.

Commentaires: P21 has allowed us to track our production needs, while seemlessly helping us to control on hand inventory levels. Accounting has full visability of all transactions and can easily powerdrill into transactions for support.

Avantages: Prophet 21 offers a complete package with accounting, inventory and light manufacturing modules to businesses of all sizes. The intuitive ease of use, and the ability to customize as needed has made this a very versatile software package.

Inconvénients: This software package is so robust, it feels at times that it is impossible to learn about all of the features within the application. this forces me to depend on consultants and onsite engagements with Epicor employees to find new features that may be applicable to your business process. These engagements while incredibly useful are expensive.

Commentaires: P21 is very good in managing my warehouse and all that is in it. The openness of the system allows for easy integration of other product that help make the overall management of the business

Avantages: Windows

Inconvénients: Reporting , General Ledger are not very robust.

Commentaires: As a 12 year user I'm still learning functionality in P21. It's a good solid system for small to medium business and works well in and for single and multi-location businesses. Support could be a challenge at times but the solutions database and online training has a wealth of knowledge and most of my issues could be resolved there.

Avantages: Automation of behind the scenes accounting functions (no more batch processing!!)
Navigation is intuitive once you learn the function menus.
User group and solutions database is extremely helpful for special applications.
3rd party apps for data query and CRM are easy to connect

Inconvénients: Epicor is pricey on custom fixes/solutions
Canned reporting is not as strong as I would like

Commentaires: We use the software to run the business and it does fine, but we have to have a lot of other tools to allow us to do some of the critical pieces of the business like procurement . It is not designed to do a highly level analysis need in the supply chain.

Avantages: The software is relatively easy to use and the on-line training making bring new staff on board easy.

Inconvénients: The software needs to have a better ability to create custom reports and produce financial statements. The inventory module needs to have more stability to it. We find errors often. The purchasing system is not adequate for a high level supply chain.

Commentaires: We have been pleased with our choice of software and think Prophet21 is a good partner

Avantages: Flexible and extensible
Priced right
Widely used in the Fluid Power Industry
Good 3rd party support.

Inconvénients: Production order scheduling is missing at the current time but on the roadmap.

Commentaires: We manufacture and wholesale products and this software is very capable

Avantages: Robust software that has high end integration modules. SQL platform allows custom integration.

Inconvénients: Does not easily allow mail or email advertising integration. Has a electronic payment module for credit cards, but lacks integration for ACH, Wire Transfers or integration to your banking platform

Commentaires: Customer service generally respond to tickets quickly, but oftentimes one representative will tell us something is impossible or not part of baseline functionality, only to have a different rep eventually tell us that it is possible and then show us how to do it. This has happened several times.
When putting in a request for a custom script (as we are told to do for many requests), it takes weeks or months to get the issue resolved.

Avantages: Through DynaChange, administrators have great control over which modules/screens their users can use. There are many ways to customize the various modules, either by groups of like users or user-specific. Once learned, the software contains everything needed to run the business; Accounting, Inventory Management, Order Processing, etc.

Inconvénients: Not user-friendly. Users have complained there are many steps (more than is typical) needed to do basic tasks. This is only an 'out of the box' product for very basic use. There are many customizations needed to make the product do what the salesmen say it can do. Hosted software has several drawbacks, such as updates to forms sometimes not being pushed through properly, or having changes to forms revert because the changes did not properly propogate to all clustered servers. The same can be said about changes to printers on the network; settings will be updated and the next day they will revert to the old settings. When a data import has an error, it is not always easy to decipher what the error means.

Commentaires: We incorporate more government regulation obstacles into the software. The software helps so we can plan our next strategic steps.

Avantages: Adaptability makes the software current with economic trends. We can update with modern technology and still use with legacy equipment.

Inconvénients: Glitches that occur during product revision updates. More proof testing, with novice and seasoned users prior to release date might expose issues before a release.

Commentaires: Pricing and ordering guidelines are accurate and easily set up. Processing speed is good. Reports are easy to create.

Avantages: Ease of use and almost no down time. Inventory, A/R, and pricing are all "real time".

Inconvénients: Newer versions seem to jump around e.g. trying to open one application and getting another.

Avantages: It is widely used by distributors of all kinds of industries. The independent user group is an incredible resource of users that are very helpful to everyone in the group

Inconvénients: Costs and resources needed. This is a very robust software package and will need your time to get it setup the way you want it for your business. The good news is that it can be setup for your business.

Avantages: Is a solid system, can't remember the last time we had a problem in the last 3 years.

Inconvénients: Is hard to find support outside of EPICOR and is not easy to customize.

Avantages: Easy to use and follow the menus. Very functional.

Inconvénients: Weak on reporting capabilities.
Can be difficult to deal with credit card payments.

Avantages: There is so many thing you can do with this program as it relates to your business. Specifically with each customer, their orders, etc along with inventory.

Inconvénients: As mentioned above with so many options, the complexity and different ways to locate the same thing can be overwhelming and take time for those new to the program.

Commentaires: I did learn the system really fast. I love the ease of access.

Avantages: What I like most is how organized P21 is. It keeps all the orders organized and clean. It makes it easy to see what's happening with the order.

Inconvénients: This software can be very glitchy at times. There are times where you can be in the middle of doing something and it will completely shut down on you and close you out of the application.

Avantages: Because EPICOR uses windows base it makes navigation easy for first time users. Also its DOS orgins still offers the speed of keyboard fast paths.

Inconvénients: What I like least is actually a function of the restrictions my company puts on us being able to reach peak potential. It takes a lot of training to truly understand the functionality

Avantages: Still functions and can help your company get business done.

Inconvénients: Outdated and seems a bit de-emphasized by the software manufacturer.

Commentaires: Great software, just make sure you have the right parts to handle a quality integration.

Avantages: It's ability to be integrated once you have a development team to support the ecommerce integrations

Inconvénients: Out of the box it is weak without a strong development team because it integrates poorly initially. However with a good team it is best in class.