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En savoir plus sur ONR app

Une plateforme de gestion communautaire tout-en-un pour les copropriétés et les associations de propriétaires. Les gestionnaires immobiliers, les membres du conseil d'administration, les propriétaires et les résidents apprécient la solution ONR.

En savoir plus sur ONR app

Avantages :

The team that help set up the software is extremely helpful, knowledgeable and professional.

Inconvénients :

There are some lag in the software, I feel the software can perform faster.

ONR app - Notes

Note moyenne

Facilité d'utilisation
4,7
Service client
4,8
Fonctionnalités
4,7
Rapport qualité-prix
4,8

Probabilité de recommander le produit

9,5/10

ONR app a reçu une note globale de 4,8 étoiles sur 5 d'après 26 avis d'utilisateurs publiés sur Capterra.

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Giovanni
Giovanni
Managing partner (Mexique)
Utilisateur LinkedIn vérifié
Urbanisme et architecture, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Most user friendly with all features needed.

5,0 l’année dernière

Avantages :

Customer service and attention to detail when we had technical problems and needed assistance

Inconvénients :

Couple crashes (pretty normal) but nothing substantial in relation to the app’s performance and services provided

Australia
Director of Condominium Services (É.-U.)
Hôtellerie, 1 001–5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

ONR is a great addition to imporove communication between the Associations we manage and owners

5,0 il y a 3 ans

Commentaires : I love the look of the software and the ease of use for myself as an administrator and for our Condominium Association Members. The set up process, although took some time to organize has gone smoothly thanks to the ONR set up team and software developers.

Avantages :

The team that help set up the software is extremely helpful, knowledgeable and professional

Inconvénients :

The software does take regular maintenance and getting owners on board initially did present a challenge since they were not familiar with the software. There are still some manual processes initially but once all of our owners join and accept electronic notices most of the manual processes will be phased out.

Réponse de l'équipe de ONR app

il y a 3 ans

Hi Australia, yes, we know the onboarding process is always a little vigorous as it takes some time for the owners to opt-in. But as they say, "good things come to those who wait." It is good to hear that our Customer Success team has been able to assist you. We are certainly looking forward to servicing your associations for the years to come.

Laurie
Board Member (É.-U.)
Eau/gaz/électricité, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Not Happy With This Software--Would NOT Recommend

1,0 il y a 2 ans

Commentaires : It has been a nightmare. The support staff does not seem to listen when we explain the problem, which we have done many times, and they can't fix the problem.

Avantages :

I like that we can post HOA documents on the website.

Inconvénients :

We paid extra for this software because of the ability to reserve and pay for pool reservations in our HOA. The software has been flawed from the start, as the confirmation for any reservation made on on the HOA software is off by 24 hours. We have tried to work with these people but they do not listen and have been unwilling or unable to fix the problem. We also asked them to remove irrelevant language from the site, which they did at one time but it's showing up again. The whole experience is an exercise in frustration, and has made the HOA board look bad in front of our residents.

Ana
Ana
General Manager (É.-U.)
Utilisateur LinkedIn vérifié
Immobilier, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

ONR is our community glue!

5,0 l’année dernière

Commentaires : I love ONR! It is a beautiful system that has already made many improvements in the short time I have been using the system. It is a great resource and a powerful presence in our community. I hope ONR continues to expand so it can be my one-stop solution one day.

Avantages :

ONR has helped to foster a greater sense of community within our association. Resident confidence in management has improved due to increased communication and access to information through the app.

Inconvénients :

I wish ONR could integrate with the software we currently use (Buildium).

Santiago
Creative Director (Mexique)
Médecine douce, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Improved quality of life

5,0 l’année dernière

Commentaires : It saves me time and energy, allowing me to focus on other activities beyond property management.

Avantages :

I'm particularly fond of the easy-to-use interface and all the different tools the app provides; it truly makes it easier to vote, pay, reserve amenities, and track packages.

Inconvénients :

I'd like to see a section with a marketplace dedicated to offering products and services.

Ellis
Assistant Property Manager (É.-U.)
Conseil en gestion, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

ONR Review

5,0 il y a 4 ans

Commentaires : Overall it is a great service, it's especially helpful in getting amendments voted on as well as electing board members every year.

Avantages :

I enjoy that I can do surveys with our residents and also can send a group message to all of them at one time, and be able to tabulate the information rather quickly.

Inconvénients :

If there was a con to mention is the ability for residents to establish the initial connection thru the APP. Some of our residents complained that it was difficult, but I was able to walk them thru it. The majority of them had no problem.

Réponse de l'équipe de ONR app

il y a 3 ans

Hi Ellis, It has been a pleasure servicing Flagler Pointe Condo Association. We really appreciate you taking the time to share your feedback and being so open with us. Our surveys and reviews feature gets a lot of exposure due to its ability in increasing association participation, so it is good to hear that your association is leveraging it. The onboarding process for any large scale condominium is always the biggest challenge, but we try and make the process as seamless as possible with the support of our Customer Success team. Thank you again for your review, we are excited to continue working with your association.

Joanna
CEO (É.-U.)
Marketing et publicité, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

ONR APP #1 Community management app

5,0 l’année dernière

Commentaires : The package and receiving feature is a total game-changer too. No more missed deliveries or lost packages - you'll know exactly when your goodies arrive and where they are at all times. Plus, the community CRM and front desk/concierge features are the ultimate life-savers. Need help with something? Just give ONR App a holler and they'll hook you up.

Avantages :

ONR App is the bomb diggity when it comes to community management solutions! If you're a property manager, board member, owner, or resident, you need this app in your life.

Inconvénients :

It was a seamless experience. I recommend this app 100%

Andres
General Manager (É.-U.)
Divertissement, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

An intuitive way to manage your communication

5,0 l’année dernière

Commentaires : great, love it

Avantages :

Ease of use, simple concept and radical way to change the way HOA's work

Inconvénients :

not sure; I honestly like everything, maybe the ability to connect with my ring camera

Daniela
Creative Director (É.-U.)
Design, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

ONR saves me so much time!

5,0 l’année dernière

Avantages :

It’s really easy to use, my parents live in the same building and transitioning them from paper to app, took less than a week.They were posting on the bulletin board and talking with the other residents just like in any regular HOA meeting. I really it’s simplicity.

Inconvénients :

I haven’t found a feature on the app that ticks this box.

Zak
Community Association Manager (É.-U.)
Musique, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great Product, and People

5,0 l’année dernière

Commentaires : The ONR app can provide an efficient, convenient, and secure way for condo residents to participate in their association's decision-making processes.

Avantages :

Convenience: Online voting allows condo residents to cast their votes from anywhere with an internet connection, making it more convenient than traditional in-person voting.

Inconvénients :

Digital divide: Not all condo residents may have access to the internet or be comfortable using digital technology, which could create barriers to participation and lead to inequitable outcomes.

Luis
General Manager (É.-U.)
Immobilier, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Online Voting

4,0 il y a 3 ans

Commentaires : Enjoyed it very much. Good Support Team.

Avantages :

It is easy to use and to be trained how to use it.

Inconvénients :

Getting owners to use the online platform.

Réponse de l'équipe de ONR app

il y a 3 ans

Hi Luis! It is great to hear that you have had a good experience with ONR so far. Making the software easy to use for everyone is one of the main focuses of our company. When it comes to our pricing, we do everything we can to keep prices down and get associations, as they say, "the best bang for their buck." It has been a pleasure servicing The Pinnacle Condominium, and we look forward to working with you in the years to come.

Brenda
Treasurer (É.-U.)
Gestion d'organisme à but non lucratif, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

ONR - Great communication and e-vote app

4,0 il y a 3 ans

Commentaires : The biggest pro is the e-voting/surveys. Makes it easy, clean, legal and quick to gain opinions and voting results. And, as mentioned, we really like the communication vehicle aspects.

Avantages :

We purchased ONR mainly for the e-voting feature. We have since learned to use it as a great vehicle for community communications, which we use regularly. We're also happy with it as a document library so to speak. One stop shopping. Like it very much.

Inconvénients :

In some cases it is limited, however, the team is very open to ideas and although not always timely, they generally do find a way to impress and provide at least of version of our requests.

Réponse de l'équipe de ONR app

il y a 3 ans

Hi Brenda, thank you so much for sharing your experience with us. I am happy to hear that your association has been able to leverage our platform. As we move forward, ONR is always working on new features to implement later down the line. As that happens, we are excited to work with Ocean East Apts to leverage these new features and ensure a positive experience for you, your owners, and your residents.

Sophie
Unit owner (É.-U.)
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Positively Surprised

5,0 l’année dernière

Commentaires : Exceptional

Avantages :

I love to be able to use ONR to participate in my associations votes remotely since I could ever make the meetings. Also, getting text messages rocks because emails are generally hard to keep track off

Inconvénients :

Nothing really, we had a great experience

Denise
Property Manager (É.-U.)
Gestion d'organisme à but non lucratif, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A PRODUCT EASY TO RECOMMEND

5,0 il y a 3 ans

Commentaires : I want to express my thanks for a job well done on our 2021 Condominium Election. Online voting is certainly here to stay. The price of printing, postage and delivery delays are also here to stay; so, when materials are time sensitive it is THE WAY TO GO. The help from the support team, from their responsiveness to resident questions and concerns was stellar. THANK YOU ALL,

Avantages :

I find the product to be easy to use, and the results are clearly identified. The big Pro ... the support team is the best.

Inconvénients :

Opting out of notifications could be a bit easier.

Sebastian
President (É.-U.)
Animation, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Best for buildings

5,0 l’année dernière

Commentaires : Changed my voting process and helped be able to be abroad

Avantages :

All the features / voting in one single app

Inconvénients :

It could have new features connected to the building

Juan Santiago
Board member (É.-U.)
Gestion d'organisme à but non lucratif, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great Tool for associations !

5,0 il y a 3 ans

Commentaires : Great team, efficient and quick to resolve issues. They were ready to jump on calls to show product and even test environments on our building !

Avantages :

Great tool for managers and board members at building associations!!! Very easy to use , great for community engagement and above all legal online voting ! Great privacy managment for owners information and easy turn on/off tools

Inconvénients :

Still a few updates need to be done for better user experience but nothing major ! You will not regret it!

Agatha
Administrative Assistant (É.-U.)
Immobilier, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

ONR Electronic Voting for Ocean Two Condominium

5,0 il y a 3 ans

Commentaires : The customer service was excellent, occasionally software issues or missing elements in the software but it seems to be corrected as customer feedback is taken into account.

Avantages :

Once familiar with the website it is very functional for the purposes of electronic voting.

Inconvénients :

The initial data entry system was not clearly identifiable to submit unit owner registration information. Thank fully customer support is very helpful in recognizing the questions asked and instruct quickly to navigate you through the report options and data entry screens not very clearly identifiable at first.

Leslie
Leslie
jefe de tienda (Espagne)
Utilisateur LinkedIn vérifié
Défense et aérospatiale, 1 001–5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Una herramienta muy completa para hacer buenas gestiones.

5,0 l’année dernière

Commentaires : Mi experiencia fue muy grata ya que esta herramienta es muy económica u la experiencia de usuario es muy buena y si incluyes esta herramienta a tu negocio el software te va a hacer crecer de una manera positiva tu negocio que administres.

Avantages :

Me gusta por que es una herramienta muy completa ya que siempre tiene todo lo que puedes pedirle para poder administrar todas tus propiedades desde funciones básicas como comunicaciones digitales feed de la comunicación todo eso te hace estar rodeado de una herramienta completa.

Inconvénients :

No encuentro ninguna pega para este software me gusta y es muy excelente de hecho hasta sus optimización es increible.

Anapaula
Property Manager (É.-U.)
Comptabilité, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Best Customer Service & easy to use

5,0 il y a 3 ans

Commentaires : They have saved me so much time and have increased the value of the property manager

Avantages :

Its easy for both admin and users... fast and convenient. I love everyone in the team they make it so easy for the managers :)

Inconvénients :

none for now thank you - reports and platafarm is getting better

Réponse de l'équipe de ONR app

il y a 3 ans

Hi Anapaula, It is a great day when we see a review like yours. Making associations and PM's lives easier is what we do. ONR continuously improves its software and works to give everyone a pleasureful experience. Thank you for the review!

Agata
Real estate Broker (É.-U.)
Immobilier, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Outstanding service

5,0 il y a 3 ans

Commentaires : Outstanding

Avantages :

Extremely user friendly. Keeps all residents up to date with everything that is happening in the building. Tech friendly. Eco friendly. You can sign all documents on your phone. Highly recommended

Inconvénients :

There is nothing I would change about the app.

Vivian
Property Manager (É.-U.)
Conseil en gestion, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

TMP

5,0 il y a 3 ans

Avantages :

It is easy to use and allowed our election process to be more efficient.

Inconvénients :

I do not have any complaints at this time.

Réponse de l'équipe de ONR app

il y a 3 ans

Hi Vivian, It is great to hear that you have had a good experience with ONR so far. Making an association's election process easier is what we do. We are looking forward to helping you improve your association's community engagement.

Adriana
General Manager (É.-U.)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Product

5,0 l’année dernière

Commentaires : Great product, great customer service and great feedback from our owners.

Avantages :

Product is extremely convenient for the use of our Condominium’s Owners, Customer Service is fantastic (prompt responses to our inquiries). Overal,l it is a product that we implemented approximately four years ago and we are very happy to use.

Inconvénients :

So far, the experience with this product has been great.

Enza
President (É.-U.)
Gestion d'organisme à but non lucratif, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great for e-voting and communicating with the community

5,0 il y a 3 ans

Commentaires : Our overall experience with ONR has been great! Glad we were introduced to it and we will continue to use it for upcoming surveys, communications etc...

Avantages :

What we like most, is how we can communicate with the community by text when our lines are down. Manager can get on the app and send quick communication so the residents are always informed with what is happening. Also, online voting was quick and seamless.

Inconvénients :

They resolve issues immediately, giving us no reason to complain.

Edwin
Property Manager (É.-U.)
Immobilier, 5 001–10 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great product for a great price

5,0 il y a 3 ans

Commentaires : Very pleased and will highly recommend

Avantages :

The features are very similar to other products in the industry, however the ONR platform is very user friendly.

Inconvénients :

None. Platform is great and easy to use

Réponse de l'équipe de ONR app

il y a 3 ans

Hi Edwin! We are so happy that you found our platform user friendly. Something ONR strives for is to ensure that the software is simple to use for everyone (owners, residents, PM's). It is also amazing to hear that you have had a good experience with our customer success team. Everyone at ONR is looking forward to servicing your association.

Ed
VP of Sales (É.-U.)
Services et technologies de l'information, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Makes HOAs effective!

5,0 il y a 3 ans

Commentaires : Amazing design and even better customer service.

Avantages :

I love how easy it is to vote, respond to surveys, reserve amenities and engage with my HOA or neighbors.

Inconvénients :

Log on screen flickered a bit on first use