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Une plateforme de gestion communautaire tout-en-un pour les copropriétés et les associations de propriétaires. Les gestionnaires immobiliers, les membres du conseil d'administration, les propriétaires et les résidents apprécient la solution ONR.
The team that help set up the software is extremely helpful, knowledgeable and professional.
There are some lag in the software, I feel the software can perform faster.
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Most user friendly with all features needed.
Avantages :
Customer service and attention to detail when we had technical problems and needed assistance
Inconvénients :
Couple crashes (pretty normal) but nothing substantial in relation to the app’s performance and services provided
ONR is a great addition to imporove communication between the Associations we manage and owners
Commentaires : I love the look of the software and the ease of use for myself as an administrator and for our Condominium Association Members. The set up process, although took some time to organize has gone smoothly thanks to the ONR set up team and software developers.
Avantages :
The team that help set up the software is extremely helpful, knowledgeable and professional
Inconvénients :
The software does take regular maintenance and getting owners on board initially did present a challenge since they were not familiar with the software. There are still some manual processes initially but once all of our owners join and accept electronic notices most of the manual processes will be phased out.
Réponse de l'équipe de ONR app
il y a 4 ans
Hi Australia, yes, we know the onboarding process is always a little vigorous as it takes some time for the owners to opt-in. But as they say, "good things come to those who wait." It is good to hear that our Customer Success team has been able to assist you. We are certainly looking forward to servicing your associations for the years to come.
Not Happy With This Software--Would NOT Recommend
Commentaires : It has been a nightmare. The support staff does not seem to listen when we explain the problem, which we have done many times, and they can't fix the problem.
Avantages :
I like that we can post HOA documents on the website.
Inconvénients :
We paid extra for this software because of the ability to reserve and pay for pool reservations in our HOA. The software has been flawed from the start, as the confirmation for any reservation made on on the HOA software is off by 24 hours. We have tried to work with these people but they do not listen and have been unwilling or unable to fix the problem. We also asked them to remove irrelevant language from the site, which they did at one time but it's showing up again. The whole experience is an exercise in frustration, and has made the HOA board look bad in front of our residents.
ONR is our community glue!
Commentaires : I love ONR! It is a beautiful system that has already made many improvements in the short time I have been using the system. It is a great resource and a powerful presence in our community. I hope ONR continues to expand so it can be my one-stop solution one day.
Avantages :
ONR has helped to foster a greater sense of community within our association. Resident confidence in management has improved due to increased communication and access to information through the app.
Inconvénients :
I wish ONR could integrate with the software we currently use (Buildium).
Improved quality of life
Commentaires : It saves me time and energy, allowing me to focus on other activities beyond property management.
Avantages :
I'm particularly fond of the easy-to-use interface and all the different tools the app provides; it truly makes it easier to vote, pay, reserve amenities, and track packages.
Inconvénients :
I'd like to see a section with a marketplace dedicated to offering products and services.
ONR Review
Commentaires : Overall it is a great service, it's especially helpful in getting amendments voted on as well as electing board members every year.
Avantages :
I enjoy that I can do surveys with our residents and also can send a group message to all of them at one time, and be able to tabulate the information rather quickly.
Inconvénients :
If there was a con to mention is the ability for residents to establish the initial connection thru the APP. Some of our residents complained that it was difficult, but I was able to walk them thru it. The majority of them had no problem.
Réponse de l'équipe de ONR app
il y a 4 ans
Hi Ellis, It has been a pleasure servicing Flagler Pointe Condo Association. We really appreciate you taking the time to share your feedback and being so open with us. Our surveys and reviews feature gets a lot of exposure due to its ability in increasing association participation, so it is good to hear that your association is leveraging it. The onboarding process for any large scale condominium is always the biggest challenge, but we try and make the process as seamless as possible with the support of our Customer Success team. Thank you again for your review, we are excited to continue working with your association.
ONR APP #1 Community management app
Commentaires : The package and receiving feature is a total game-changer too. No more missed deliveries or lost packages - you'll know exactly when your goodies arrive and where they are at all times. Plus, the community CRM and front desk/concierge features are the ultimate life-savers. Need help with something? Just give ONR App a holler and they'll hook you up.
Avantages :
ONR App is the bomb diggity when it comes to community management solutions! If you're a property manager, board member, owner, or resident, you need this app in your life.
Inconvénients :
It was a seamless experience. I recommend this app 100%
An intuitive way to manage your communication
Commentaires : great, love it
Avantages :
Ease of use, simple concept and radical way to change the way HOA's work
Inconvénients :
not sure; I honestly like everything, maybe the ability to connect with my ring camera
ONR saves me so much time!
Avantages :
It’s really easy to use, my parents live in the same building and transitioning them from paper to app, took less than a week.They were posting on the bulletin board and talking with the other residents just like in any regular HOA meeting. I really it’s simplicity.
Inconvénients :
I haven’t found a feature on the app that ticks this box.
Great Product, and People
Commentaires : The ONR app can provide an efficient, convenient, and secure way for condo residents to participate in their association's decision-making processes.
Avantages :
Convenience: Online voting allows condo residents to cast their votes from anywhere with an internet connection, making it more convenient than traditional in-person voting.
Inconvénients :
Digital divide: Not all condo residents may have access to the internet or be comfortable using digital technology, which could create barriers to participation and lead to inequitable outcomes.
Online Voting
Commentaires : Enjoyed it very much. Good Support Team.
Avantages :
It is easy to use and to be trained how to use it.
Inconvénients :
Getting owners to use the online platform.
Réponse de l'équipe de ONR app
il y a 4 ans
Hi Luis! It is great to hear that you have had a good experience with ONR so far. Making the software easy to use for everyone is one of the main focuses of our company. When it comes to our pricing, we do everything we can to keep prices down and get associations, as they say, "the best bang for their buck." It has been a pleasure servicing The Pinnacle Condominium, and we look forward to working with you in the years to come.
ONR - Great communication and e-vote app
Commentaires : The biggest pro is the e-voting/surveys. Makes it easy, clean, legal and quick to gain opinions and voting results. And, as mentioned, we really like the communication vehicle aspects.
Avantages :
We purchased ONR mainly for the e-voting feature. We have since learned to use it as a great vehicle for community communications, which we use regularly. We're also happy with it as a document library so to speak. One stop shopping. Like it very much.
Inconvénients :
In some cases it is limited, however, the team is very open to ideas and although not always timely, they generally do find a way to impress and provide at least of version of our requests.
Réponse de l'équipe de ONR app
il y a 4 ans
Hi Brenda, thank you so much for sharing your experience with us. I am happy to hear that your association has been able to leverage our platform. As we move forward, ONR is always working on new features to implement later down the line. As that happens, we are excited to work with Ocean East Apts to leverage these new features and ensure a positive experience for you, your owners, and your residents.
Positively Surprised
Commentaires : Exceptional
Avantages :
I love to be able to use ONR to participate in my associations votes remotely since I could ever make the meetings. Also, getting text messages rocks because emails are generally hard to keep track off
Inconvénients :
Nothing really, we had a great experience
A PRODUCT EASY TO RECOMMEND
Commentaires : I want to express my thanks for a job well done on our 2021 Condominium Election. Online voting is certainly here to stay. The price of printing, postage and delivery delays are also here to stay; so, when materials are time sensitive it is THE WAY TO GO. The help from the support team, from their responsiveness to resident questions and concerns was stellar. THANK YOU ALL,
Avantages :
I find the product to be easy to use, and the results are clearly identified. The big Pro ... the support team is the best.
Inconvénients :
Opting out of notifications could be a bit easier.
Best for buildings
Commentaires : Changed my voting process and helped be able to be abroad
Avantages :
All the features / voting in one single app
Inconvénients :
It could have new features connected to the building
Great Tool for associations !
Commentaires : Great team, efficient and quick to resolve issues. They were ready to jump on calls to show product and even test environments on our building !
Avantages :
Great tool for managers and board members at building associations!!! Very easy to use , great for community engagement and above all legal online voting ! Great privacy managment for owners information and easy turn on/off tools
Inconvénients :
Still a few updates need to be done for better user experience but nothing major ! You will not regret it!
ONR Electronic Voting for Ocean Two Condominium
Commentaires : The customer service was excellent, occasionally software issues or missing elements in the software but it seems to be corrected as customer feedback is taken into account.
Avantages :
Once familiar with the website it is very functional for the purposes of electronic voting.
Inconvénients :
The initial data entry system was not clearly identifiable to submit unit owner registration information. Thank fully customer support is very helpful in recognizing the questions asked and instruct quickly to navigate you through the report options and data entry screens not very clearly identifiable at first.
Una herramienta muy completa para hacer buenas gestiones.
Commentaires : Mi experiencia fue muy grata ya que esta herramienta es muy económica u la experiencia de usuario es muy buena y si incluyes esta herramienta a tu negocio el software te va a hacer crecer de una manera positiva tu negocio que administres.
Avantages :
Me gusta por que es una herramienta muy completa ya que siempre tiene todo lo que puedes pedirle para poder administrar todas tus propiedades desde funciones básicas como comunicaciones digitales feed de la comunicación todo eso te hace estar rodeado de una herramienta completa.
Inconvénients :
No encuentro ninguna pega para este software me gusta y es muy excelente de hecho hasta sus optimización es increible.
Best Customer Service & easy to use
Commentaires : They have saved me so much time and have increased the value of the property manager
Avantages :
Its easy for both admin and users... fast and convenient. I love everyone in the team they make it so easy for the managers :)
Inconvénients :
none for now thank you - reports and platafarm is getting better
Réponse de l'équipe de ONR app
il y a 4 ans
Hi Anapaula, It is a great day when we see a review like yours. Making associations and PM's lives easier is what we do. ONR continuously improves its software and works to give everyone a pleasureful experience. Thank you for the review!
Outstanding service
Commentaires : Outstanding
Avantages :
Extremely user friendly. Keeps all residents up to date with everything that is happening in the building. Tech friendly. Eco friendly. You can sign all documents on your phone. Highly recommended
Inconvénients :
There is nothing I would change about the app.
TMP
Avantages :
It is easy to use and allowed our election process to be more efficient.
Inconvénients :
I do not have any complaints at this time.
Réponse de l'équipe de ONR app
il y a 4 ans
Hi Vivian, It is great to hear that you have had a good experience with ONR so far. Making an association's election process easier is what we do. We are looking forward to helping you improve your association's community engagement.
Great Product
Commentaires : Great product, great customer service and great feedback from our owners.
Avantages :
Product is extremely convenient for the use of our Condominium’s Owners, Customer Service is fantastic (prompt responses to our inquiries). Overal,l it is a product that we implemented approximately four years ago and we are very happy to use.
Inconvénients :
So far, the experience with this product has been great.
Great for e-voting and communicating with the community
Commentaires : Our overall experience with ONR has been great! Glad we were introduced to it and we will continue to use it for upcoming surveys, communications etc...
Avantages :
What we like most, is how we can communicate with the community by text when our lines are down. Manager can get on the app and send quick communication so the residents are always informed with what is happening. Also, online voting was quick and seamless.
Inconvénients :
They resolve issues immediately, giving us no reason to complain.
Best Online Platform
Commentaires : Overall, between the user friendliness and the overwhelming high level of customer service we received, I would use ONR at all of my properties. They make it easy and convenient.
Avantages :
It is very user friendly and easy to navigate through.
Inconvénients :
There is not much I do not like about the ONR app.
Great product for a great price
Commentaires : Very pleased and will highly recommend
Avantages :
The features are very similar to other products in the industry, however the ONR platform is very user friendly.
Inconvénients :
None. Platform is great and easy to use
Réponse de l'équipe de ONR app
il y a 4 ans
Hi Edwin! We are so happy that you found our platform user friendly. Something ONR strives for is to ensure that the software is simple to use for everyone (owners, residents, PM's). It is also amazing to hear that you have had a good experience with our customer success team. Everyone at ONR is looking forward to servicing your association.