Avis clients sur Synder

Synder keeps winning my heart over again

Commentaires : Not to overstate.. my overall experience with Synder is exceptional. Both with the software and customer support. I consider myself an advanced user, and when I ran into an issue this morning, Lizzie helped me solve the issue quickly over chat.

Avantages :

I can manage multiple client connections under my single login. Once set up, each account runs on auto-pilot. I use Synder to process 300+ transactions currently, all of which I'd have to manually process without the software.

Inconvénients :

Minor user preferences could be improved, such as having an option for a longer period before being automatically logged out.

Synder Invoicing

Commentaires : We implemented synder to allow us to invoice multi-currencies and give customers the ability to pay by credit card. This has made our AR operations much more efficient!

Avantages :

The real time sync and integration with quickbooks

Inconvénients :

We hope to be able to customize our invoice email with our logo

Absolute scam of a service [SENSITIVE CONTENT] you have a lot to answer for

Commentaires : Absolutely horrible kept the Fees the software does not work and is unfit for purpose

Avantages :

Kept my money refused to assist loess about why they can’t refund and they constantly hide behind this Not professional Not trustworthy A pitiful company Terrible software

Inconvénients :

I hate these people and the software is a joke

Excellent software

Commentaires : I needed to automatize the entry from Stripe to QBO to avoid the manual entry and bank fee reclassification. Synder take care everything for me and the reconciliation is very easy.

Avantages :

Easy to set up and connect to QBO and support is fantastic. [SENSITIVE CONTENT HIDDEN] is wonderful and have a lot knowledge about the software and how works. He take care my issue immediately and show me how make the corrections etc.

Inconvénients :

I like everything. I don't have any that i don't like

Great for reconciliation

Commentaires : While the initial setup was difficult, Vita really took the time to help me figure out a clever ways to sync my refunds the way that I wanted to. Now I am expecting it to be a breeze!

Avantages :

Does what I need it to do with bank reconciliation and auto-categorization

Inconvénients :

I though it would be a little easier to set up. It took a long time to figure out how to put refunds in a different category than just the same product sales category as the revenue goes into. This is due to our refunds category being set up as an income rather than expense category with a negative balance

Great Sync App and customer service

Avantages :

Accurate transaction syncs. Great customer service. [SENSITIVE CONTENT HIDDEN] was of great help.

Inconvénients :

The transfer app is a little on the expensive side.

Saved me hours !!

Commentaires : Importing current and historical transactions into Quickbooks

Avantages :

The web interface is well done, easy to understand without watching videos or reading tutorials.

Inconvénients :

It would be better for small businesses to be able to buy more Syncs from the lowest cost package. Business volume fluctuates monthly,

We love Synder!

Avantages :

We love Synder! We have a small business that holds a lot of daily transactions and syncing them with Quickbooks would be a nightmare manually. Synder has made the automation process smooth and their support team is always available to answer questions. [sensitive content hidden] met with us recently due to a payment processor switch and quickly helped us set up everything just like it was before!

Inconvénients :

Nothing so far, we are currently hoping that they expand to other platforms to fully automate everything!

Set it and forget it

Avantages :

It's nice when you can have a software that runs in the background without having to manipulate and configure on a regular basis.

Inconvénients :

There isn't anything I would improve on this software, it runs as it needs to.

Love this software

Commentaires : We've been using this app for 1.5 years and love it. It takes about 5 minutes to make an initial set up. No headache in the future. We're syncing all our Woocommerce orders with QB (both Stripe and PayPal payments). And support... It's so fast and efficient! A guy named [SENSITIVE CONTENT HIDDEN]
solved my issue in literally 2 minutes! I got the answer instantly. WOW!

Avantages :

- fast set up - worth the price - easy to use - multiple settings - syncs both Stripe and PayPal - awesome support

Inconvénients :

I haven't found any in 1.5 years. Maybe they should keep expanding and adding new services. However, it's an opportunity and not a con.

Big Time Saver

Commentaires : Customer support has changed since I started using Synder. For the longest time the chat was available and every issue I had was taken care of instantly. Any questions I had was very responsive and resolved within minutes. They have since shifted to email support for questions/issues. Response time is now a day for any questions which can be very frustrating.

Avantages :

I need detailed transactions loaded to QB desktop - not daily summary. We track inventory for apparel and there are thousands of items. Most interfaces I found do only the summary. Synder gives me that detail and once setup correctly puts the transactions into the correct accounts on QB Desktop. Big time saver.

Inconvénients :

My biggest complaint is not being able to data map the item name to a field in quickbooks. I need the variation on Square to map to the item name in QB Desktop. My background is technology - programming. The ability to map fields is already part of their functionality for setup - just not for this field. I have tried multiple times to explain but am not heard. I have to pay staff to go into every transaction and update the items. If this was fixed I would five start this software 100%!!

Synder is easy and critical to my business

Commentaires : It has been great. It's smooth, easy, and consistent. Customer support has been great when I've had a question. [SENSITIVE CONTENT] was able to chat with me and answer all questions I had.

Avantages :

Synder takes the work out of my accounting. All invoices paid are synched directly to my Quickbooks. It's smoother and I never have to worry. Before Synder, I was manually trying to keep track of everything. This makes it so easy.

Inconvénients :

I have no complaints. Synder has been great with all needs

Synder sync is very powerful and helps sync Stripe and QBO

Commentaires : the sync process is nice and they are dilligent to get the sync right and work with you as a client

Avantages :

This is a very good sync app that syncs with Stripe or Square to QBO. I have used it on both platforms with two different companies I do bookwork for. One is about 500 transactions per month from Stripe and the other is about 100 transactions or less. But it is very nice in that the app sync process sets up the customer in QBO that had the sale over in Square or Stripe. You don’t have to do all that legwork. And you can rollback a transactions or cancel the sync at any time or try a sync then roll it back. Very useful. I used the competition and couldn’t get any tech support and gave up and tried this company out and am very pleased. [SENSITIVE CONTENT HIDDEN] have been very helpful in helping get my client companies setup and track down problems in the sync process. Highly recommend.

Inconvénients :

took a while to get synced and all setup, client accounts take a while to get configured correctly if you are an accountant providing this service it is a little rough

Helps me a ton

Commentaires : Really good customer support (recently [SENSITIVE CONTENT] was a big help) and very happy with the software. My only gripe is the price. I don't use nearly the amount of syncs I pay for, so I wish there was a lesser-tier option.

Avantages :

It's generally easy to use and works just like it's supposed to.

Inconvénients :

None that I can think of. Fits my needs exactly.

The best

Commentaires : I have really enjoyed it. Their KPIs are great too--I am just getting started with that feature

Avantages :

Syncs with items seamlessly--no more fighting with Quickbooks and having to manually enter items or linking them

Inconvénients :

Paying for each historical sync--but it is well worth it in the end

Great product and fantastic support

Avantages :

This SaaS synchs my Stripe transactions and Quickbooks. It is fast, accurate. And the tech support is excellent. Worked today with [SENSITIVE CONTENT] who was knowledge and patient. Really knew his stuff, did not waste anytime as his communications were very clear and actionable. Superb chat support.

Inconvénients :

none, I love Synder. This is fantastic software If you need your QBO to talk to Stripe, this is the stuff to use

Great option for moving paypal data to quickbooks

Commentaires : We have been using Business Payments for Paypal transactions only at this point. It works without errors and can even back out and re-apply transactions if something goes wrong.

Avantages :

Very flexible with many options for how you post transactions.

Inconvénients :

Because it is so customizeable, the settings take alot of thought to set up properly.

Excellent Tool

Commentaires : Absolutely love the ease of use. I had my clients Stripe transactions into QuickBooks Online within minutes.

Avantages :

I never even knew a such thing existed. I initially went back and forth between QuickBooks and my clients Stripe account. Once Business Payments was referred to me by a fellow bookkeeper I immediately downloaded it, and I will definitely keep using it for myself and other clients.

Inconvénients :

When I initially downloaded this product for my client, I needed to sync a few months of transactions--exceeding the 50 transaction sync limit. The organization is so small that going forward the 50 transaction limit will suffice, however, just for my initial setup I would have liked to be given a little more. Perhaps a first time user bonus?

So far, so Great!

Commentaires : I would highly recommend this app and these folks. Outstanding!

Avantages :

I switched to Synder from Sync with Square because our business has 20 locations. Synder makes it really easy to link multiple locations, where Sync with Square did not. AND Synder’s customer service is outstanding (especially [SENSITIVE CONTENT HIDDEN].) There has always been somebody available to do a chat when I’m stuck on something, and they have been very patient with me – as I am not an accountant and none of this is easy for me.

Inconvénients :

I wish there was another tier for subscription fees.

Great Customer Support!

Avantages :

I'm probably not using this software to the fullest of it's potential, but I find it super valuable for importing Square / Stripe transactions into QBO for three clients. It took a bit to get the set up sorted out, and there have been a few tweaks in the software interface lately that I had to get used to, but overall it's a great product. And, when I do need support, they are a click away! And if they can't get to you right then, someone will call you back. I've had great experience with both [SENSITIVE CONTENT] and they always work to resolve my issues.

Inconvénients :

A little bit clunky to set up. Not sure intuitive, but we got it sorted out. Also, new pricing structure might not work for my very small clients.

Great Customer Service

Avantages :

[SENSITIVE CONTENT HIDDEN] just saved me hours of work each week. Unbeknownst to me, I had set up the flow in Snyder incorrectly and it was causing me to manually change each Stripe transaction in QBO. [SENSITIVE CONTENT HIDDEN] quickly identified and fixed the issue.

Inconvénients :

I am happy with all aspects of the product.

save time and money

Avantages :

very easy to integrate, this app saves you time and works seamlessly. great customer support.

Inconvénients :

sometimes a bit confusing with the different european VAT rates.

Seamless!

Commentaires : Chuffed to bits - and I highly recommend this product.

Avantages :

Automation. Automation is the name of the game. And with this integration into QuickBooks, what used to be cross-referencing between online banking on the left side of the monitor, with spreadsheets on the right side, with 10 open tabs for Amazon purchases, eBay purchases etc, etc, etc... ...All of this is done in a few clicks. Literally a few clicks. I'm a one-man-band (not literally), so saving time and stress with this type of payments system makes my life a heck of a lot easier.

Inconvénients :

I haven't come across any bumps/issues/whatever yet.

Snyder is a great piece of software and is integral to my business.

Avantages :

The way Snyder syncs stripe transactions into quickbooks is a critical feature which I can't do without. Very easy to integrate into my existing setup.

Inconvénients :

All very straightforward. Don't use Gusto so can't comment on that aspect of the software.

Saving transaction time

Commentaires : I am able to sync my Paypal payments directly into Quickbooks Online. Really helpful.

Avantages :

Automated and accurate in use. The APP is a real bonus in helping to save time.

Inconvénients :

Not a lot, can be a little complicated to get going.