Avis clients sur WorkWave Route Manager

Filtrer par :

Note moyenne

  • Note globale
  • Facilité d'utilisation
  • Service client

En savoir plus sur WorkWave Route Manager

Réduisez les coûts d'exploitation, le kilométrage et améliorez le service client avec le logiciel web de planification des itinéraires de WorkWave.

En savoir plus sur WorkWave Route Manager

60 avis affichés

Carmen D.
Treasurer (É.-U.)
Utilisateur LinkedIn vérifié
Transport routier/ferroviaire, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great routing tool

5 il y a 3 ans

Commentaires : Overall, very pleased with WorkWave

Avantages :

GPS tracking and the ability for our customers to acknowledge delivery using the app.

Inconvénients :

We had to play around with the features to find out what works best for us. Also, we have to input a lot of information but that is to be expected I suppose

William M.
Logistics Dispatcher (É.-U.)
Produits alimentaires, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Love routing with Workwave!

4 l’année dernière

Commentaires : Ever since utilizing WorkWave route manager as our routing software it has increased our efficiency dramatically. We were able to densify our routes with the comfort of knowing we will meet customer needs as well as stay compliant with shift duration restrictions we put on each vehicle. We were able to successfully launch up to 100+ new stores with minor complications logistically.

Avantages :

- Being able to put in customer receiving windows is absolutely stunning. This helps us ensure we meet every customer before they close and can provide accurate ETA's when running behind since the software calculates ETA's based on real time location via the GPS. - Building simulations- this is where I work out routing logistics to figure out what days can accommodate new customer launches to the sales team - The driver application is easy to use for our drivers and having the ability to get photos or BOL's/ issues/ setback and signatures is super helpful. We give user access to sales team to monitor the BOL's so we can bill accordingly. - Importing and exporting are effortless. We can build spreadsheet with all the data of our routes which we enjoy very much. - Ability to put shift duration restrictions on how much time a unit can be utilized for

Inconvénients :

- The reports are tricky to get the hang of and look bleak. We end up having to do a bit of extra work on our side to ensure the report data is correct and that we're retrieving what we need correctly. - We don't have the ability to track temperature from the dashboard. WorkWave offers a 3rd party service for temperature tracking but it wasn't a fit for us - That the breadcrumb limit is 3 hours. Extending this to upwards of 12 hours can be extremely useful to have full insight into the duration of a route.

Réponse de l'équipe de WorkWave

l’année dernière

Hi William, Thank you for your great review! We are so happy that Route Manager has been able to elevate your customers' and employees' experience. It is amazing that you were able to successfully launch up to 100+ new stores with minor complications logistically. We look forward to continuing our relationship with Bowery Farming!

Steven K.
Senior Program Manager (É.-U.)
Équipements publics, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

This product is best in class!

5 il y a 2 mois Nouveau

Avantages :

Workwave is a very flexible product and easy to use. The integration with our work order management system was very easy and we were able to improve our field technician productivity by 25%.

Inconvénients :

The inability to color code the order pins that are displayed on the map has been brought up by several different internal user groups.

Réponse de l'équipe de WorkWave

il y a 2 mois

Thank you for the 5 star review! We are so glad you are finding success with our solutions.

Michael A.
Michael A.
COO (É.-U.)
Utilisateur LinkedIn vérifié
Services aux consommateurs, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : GetApp

Disappointing software

1 il y a 3 mois

Commentaires : Frustrating and disappointing with no improvements in sight.

Avantages :

The only thing I think works well is the notification. It will send a notification whenever a setting is violated.

Inconvénients :

Everything. There is no dashboard so there's no way to get an overall view of the driving behavior. The vehicle trackers don't let you save identification information like vehicle VIN number, license plate, drivers name. There is only one description field so if a driver switches vehicles and someone forgets to update the name on it it's nearly impossible to tie the device back to the vehicle. The default breadcrumb color is white and the map it's imposed against is mostly white so you can't see the breadcrumb on the map. You can't setup scheduled emails to push driver behavior reports to you on a regular basis and since there's also no dashboard you're constantly having to pull reports and make sense of the Excel data it exports. Reports are limited to a certain number of days data you can pull. The features and user experience is NOT intuitive. The only reason I've continued to use this product is because we have the device wired directly into our vehicles and cost to uninstall them and install a different brand just isn't worth it. This feels like a piece of software designed in the 90's and forgotten about by Workwave.

Shaun E.
Associate Publisher (É.-U.)
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Thank you!

5 il y a 2 mois Nouveau

Commentaires : I couldn't my do business without it. I own a magazine in Fort Lauderdale and Naples. My territories are huge, and there's no way I would know how to get around and be effective in a short amount of time.

Avantages :

I appreciate that I can call and you guys figure everything out, and you're very patient. Thank you!

Inconvénients :

The software is difficult to use at first - because the language you use is your language, not what a normal person would use... and the jumping around is not so easy until you've done it several times.

Réponse de l'équipe de WorkWave

il y a 2 mois

Thank you for the 5 star rreview! We are so glad you are finding success with our solutions.

Eliezer C.
Dispatch Supervisor (É.-U.)
Construction, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Best yet

5 il y a 8 mois

Avantages :

I love how you are able to integrate both the tracking and the orders and POD all in one software.

Inconvénients :

I am still trying to figure out how to put together the maintenance plans.

Réponse de l'équipe de WorkWave

il y a 8 mois

Hi Eliezer! Thank you for your review. We are so happy that Route Manager had everything you were looking for, and that you are finding your tasks seamless with our integrations. We look forward to continuing to drive Decor Builders Hardware forward with our routing solutions!

Yannick A.
CEO (Maurice)
Vente au détail, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great last mile delivery tool

5 il y a 7 mois

Commentaires : I definitely recommend

Avantages :

Routing is great. It was easily integrated with our Magento 2 store.

Inconvénients :

GPS does not work for our country. I don't have the maintenance plan program for our fleet

Réponse de l'équipe de WorkWave

il y a 7 mois

Hi Yannick! Thank you for your review. We are so happy that you are finding success using Route Manager! We look forward to continuing our relationship with Price Guru!

Jt E.
Owner (É.-U.)
Produits alimentaires, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Route Management Made Easy

5 l’année dernière

Commentaires : The on-boarding team and support have been great and helped us get ramped up fast.

Avantages :

We use WorkWave daily to map our routes and have been able to train all our team members and drivers in the tool. The tool saves us time and money by easily optimizing our routes.

Inconvénients :

The initial learning curve takes a little time because the tool is so feature rich.

Réponse de l'équipe de WorkWave

l’année dernière

Hi JT, Thank you for your great review! We are so happy that our tool saves you time and money by easily optimizing your routes, and that you had a great experience with our onboarding and support team. They are the backbone of WorkWave! We look forward to continuing our relationship with Pasture Provisions.

Nathan B.
Logistics Control Supervisor (Canada)
Services environnementaux, 1 001-5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

A great tool for our operation

4 l’année dernière

Commentaires : It has been a great improvement to our daily operation.

Avantages :

Having the ability to track and add to my daily routes real time is an asset to our operation. Also being able to track where my fleet is at all times is convenient.

Inconvénients :

Would be great to have text notifications included with basic service and not an add on service.

Réponse de l'équipe de WorkWave

l’année dernière

Hi Nathan, Thank you for your great review! We are so happy you were able to improve your daily operations with Route Manager! We look forward to continuing our relationship with AGAT Laboratories.

Daniel A.
Logistics Manager (É.-U.)
Produits alimentaires, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Yasser Barr

4 il y a 8 mois

Commentaires : Our training was thorough and covered a lot of information. At the end of the three trainings we are ready to live test the software.

Avantages :

The level of criteria that the software uses to formulate routes.

Inconvénients :

Text vs. email communication is clunky.

Réponse de l'équipe de WorkWave

il y a 7 mois

Hi Daniel! Thank you for your review of Route Manager, we are happy that you are finding success with our software and are enjoying the ease of use. We are also pleased to hear that you found our training to be thorough. We look forward to continuing to help you to optimize routes and create efficiencies at Henhouse Brewing!

Dana P.
Asst Fleet Manager (É.-U.)
Construction, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Workwave Route Manager

4 l’année dernière

Commentaires : Overall, we are pleased with Work wave. We are changing our scheduling structure and discussed looking for another program but all agree this one fits the best of any we have seen thus far for our unique needs.

Avantages :

We have shopped other products but this product seems to be the only one that fits our specific needs in the roofing industry. I like the aesthetically pleasing appearance, ease of use, and the fit for our industry.

Inconvénients :

I am noticing some time indiscrepancies in some areas (ex from our Seb branch to the Keys or our Ala branch to Panama City) the stated drive time is off by 45 minutes or so. When going from one chrome page to another and then coming back to my Workwave it will freeze for about a minute before we can proceed. Those are fairly small issues compared to the positives.

Réponse de l'équipe de WorkWave

l’année dernière

Hi Dana, Thank you for your great review! We are so happy that you find our interface aesthetically pleasing and easy to use! Our UI/UX designer is amazing. We look forward to continuing our relationship with Gulf Coast Supply!

Adam B.
Operations manager (R.-U.)
Logistique et chaîne d'approvisionnement, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Polycorr Limited

4 l’année dernière

Commentaires : My customer contact [SENSITIVE CONTENT HIDDEN] is excellent. the webinars are good, the site info is brilliant. The training videos could be used for us to download for internal training though? will become expensive the more vehicles i have on the road.

Avantages :

It is easy to use, read and the functionality is good. wide range of different uses.

Inconvénients :

it would be good to have better reporting on useage, costings, per vehicle for KPIs - a dashboard for the daily jobs on. this could be on a TV screen showing the routes and ETAs so people don't have to log in. its a display function. it could flick between the routes The training videos could be used for us to download for internal training though?

Réponse de l'équipe de WorkWave

l’année dernière

Hi Adam, Thank you for your review! We are so happy that you find Route Manager easy to use and enjoy our webinars and training videos. We look forward to continuing our relationship with Polycorr Limited!

Don V.
Transportation (Canada)
Entreposage, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

WorkWave Route Manager

4 l’année dernière

Commentaires : It has been very good. If there are issues I can message and the replies are in good time frame.

Avantages :

The ease of transferring pertinent information for the delivery drivers to make their day easier.

Inconvénients :

Being able to find the proper location to change (permanent or temporarily) information for the runs I'm working on.

Réponse de l'équipe de WorkWave

l’année dernière

Hi Don, Thank you for your great review! We are so happy that Route Manager helps to make your delivery driver's days easier and more productive. We look forward to continuing our relationship with Bio-Ag Consultants & Distributors!

Derek C.
Transportation Manager (É.-U.)
Transport routier/ferroviaire, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Refreshingly simple

5 il y a 8 mois

Commentaires : Every time I've been held up I've been able to get assistance from a knowledgeable support system. Admittedly I never took the time I should have initially to review the training docs provided on the website. Once I looked at those, they proved a lot of information to help get familiar with the software quickly.

Avantages :

The responsiveness of route optimization is a pleasant surprise compared to other routing software I've used. It can handle a huge workload of orders and the available customization options for order attributes and the display interface help to streamline the user experience.

Inconvénients :

One major caveat is the inability to move orders between territories. A copy/paste feature function for notifications between territories would also be helpful (similar to the reasons for orders not completed that were recently added).

Réponse de l'équipe de WorkWave

il y a 8 mois

Hi Derek! Thank you for your review. We are so happy that Route Manager helps you to manage your workload more efficiently and that you find value in our support materials. We look forward to continuing to drive Stika Salmon Shares forward with our routing solutions!

Daril H.
Installation Manager (É.-U.)
Logistique et chaîne d'approvisionnement, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Workwave Rating

5 l’année dernière

Commentaires : Workwave has been extremely helpful for me, my old routing software use to take me 2hrs plus to complete my routing process. Using workwave takes me somewhere around 30mins to complete and the routing is more actuate

Avantages :

Pros for workwave,is that it's very user friendly and it helps me put mu drivers in a successful position routing wise.

Inconvénients :

From my experience using workware, there's no cons

Réponse de l'équipe de WorkWave

l’année dernière

Hi Daril, Thank you for your great review! We are so happy that you find WorkWave Route Manager to be user friendly and that the software has cut your time down from 2 hours to 30 minutes with more accurate routing. We look forward to continuing our relationship with CSC Serviceworks!

Lynn B.
Supervisor (É.-U.)
Équipements publics, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Review WWRM

5 l’année dernière

Commentaires : I have had great technical support every time I have reached out for help. Now, with their question analyst it is easy to get an answer even faster. The answers are usually simple and direct to the point. It is a quick way to research and find a solution on my own.

Avantages :

Mapping, Endpoints easy to add, 2 ways to review maps, spreadsheet feature easy to email out.

Inconvénients :

Importing spreadsheet with multiple sheets, open and closing to redo is annoying, time consuming when in a hurry.

Réponse de l'équipe de WorkWave

l’année dernière

Hi Lynn, Thank you for your great review! We are so happy that you find Route Manager easy to use and find our technical support to be helpful. We look forward to continuing our relationship with Landis+Gyr!

Bart S.
Owner (É.-U.)
Eau/gaz/électricité, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Single user for home inspections

5 l’année dernière

Commentaires : The most helpful and cost saving is that WW saves me 8 + hours each and every week I use it

Avantages :

1. It saves e 8 to 10 hours every week. 2. the roughing is very easy and allows me to make changes when i need 3. down load direct to my GPS phone

Inconvénients :

1. It would be if I could call and get quick help on the things i for got and new that I need a little hand holding.

Réponse de l'équipe de WorkWave

l’année dernière

Hi Bart, Thank you for your great review! We are so happy that Route Manager saves you over 8 hours each week. That is incredible! We look forward to continuing our relationship with Starr Inspections!

Christopher M.
Director of Operations (É.-U.)
Services aux consommateurs, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Plenty of features, easy to use, very flexible

5 l’année dernière

Commentaires : Easy to use, works well.

Avantages :

It's got everything you need on the app and the website to make sure your routes are planned and any changes are easily made making reroutes simple.

Inconvénients :

Price. Competitors had similar features, albeit more difficult to use in some cases. Ultimately for what we needed, the price was the determining factor by around 25% per vehicle.

Réponse de l'équipe de WorkWave

l’année dernière

Hi Christopher! Thank you for this great review of WorkWave Route Manager. We are so happy that you are finding success with the software and that it is helping you plan, change, and optimize routes with ease.

Christine N.
Operations Specialist (É.-U.)
Équipements publics, 5 001-10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

WorkWave upgrade

2 il y a 2 ans

Avantages :

Customer service is usually quick and easy. I understand the mandatory upgrade has nothing to do with the customer service aspect, so I will give high marks for the personal service.

Inconvénients :

WorkWave made a decision to do a mandatory upgrade as of 7/31/19. The old, working well, system was disabled. The new system is very unstable and loses information. In addition, it has doubled the time it takes to do my routing. The look and functionality is defiantly a step down.

Réponse de l'équipe de WorkWave

il y a 2 ans

Hi Christine Thanks for your feedback. We are glad you have found success with our customer service team, but are sorry to hear about your experience with the look and functionality of the updated system. We are taking your feedback into consideration, and appreciate the valuable insight.

Sergio M.
Co-founder (É.-U.)
Produits alimentaires, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Mobtown Fermentation review of WorkWave

5 l’année dernière

Commentaires : Overall a positive experience! Has been incredibly intuitive to learn the ins and outs of the program, and have not had issues with glitches or bugs.

Avantages :

I like how easily I can upload CVS files with all the routing data into the software.

Inconvénients :

I don't like that the GPS takes you to coordinates instead of the address. Has not been a big problem, just more of an annoyance.

Réponse de l'équipe de WorkWave

l’année dernière

Hi Sergio, Thank you for your great review! We are so happy that you are having a positive experience with WorkWave Route Manager! We look forward to continuing our relationship with Mobtown Fermentation!

Jay T.
valet manager (É.-U.)
Immobilier, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Not very happy at all

3 l’année dernière

Avantages :

Usability is good, routing is easy to learn .

Inconvénients :

I don't like the idea of this product not functioning when it is open with other tabs in google chrome. I have found a significant drop in performance when i have multiple tabs open and the suggestion from tech support was to open workwave in an incognito tab as opposed to a regular chrome tab . By using it like that forces me to use a different monitor. I have a 3 screen display and making one exclusively for work wave is problematic . When i asked the tech support agent about this and will this issue be corrected in the future , his reply was no . Based on that response i have gone to my ownership and suggested we shop for a better ,more suitable, alternative.

Réponse de l'équipe de WorkWave

l’année dernière

Hi Jay, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution did not satisfy your expectations. We will be reviewing this issue with our team.

Evelyn S.
Operations Coordinator (É.-U.)
Hôpitaux et soins de santé, 201-500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

WorkWake in Healthcare

4 il y a 3 ans

Commentaires : Better customer service

Avantages :

This product can be easily molded to match a variety of industries. For me it was used for route optimization for our Nurses who are out on the field. Each nurse had a login and was able to easily use the phone application.

Inconvénients :

When importing data into the website, it is hard to manipulate said data. There are a lot of restrictions with parameters that you would want placed.

Cindy H.
É.-U.
Biens de consommation
Temps d'utilisation du logiciel : Non fourni
Source de l'avis
Source : SoftwareAdvice

Viamente saved my sanity!

5 il y a 7 ans

Avantages :

The Viamente Route Planner software helped us tame a project that was loathed by many. Our team would have to load 2500 addresses into a map software that could not group routes on its own. We would have to draw boxes on our maps, zoom in to print the map and list of addresses, and then zoom back out. Then, we would repeat that process 250 times to give us 10 houses to a route. Viamente took the manual work out of it. It was able to group the houses into routes of 10 on its own and then provide us with a way to print maps and lists easily.

Inconvénients :

I was a little apprehensive about purchasing online software from a company so far away. However, the Viamente team discussed all my concerns with me and provided me with such great support. We have never regretted our purchase.

Simon G.
Data Analyst (Espagne)
Transport routier/ferroviaire, 1 001-5 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

A great solution

5 l’année dernière

Commentaires : currently the objective is to reduce the number of routes used to distribute our shipments by 30% this is totaly achievable and the optimization algorithms of Workwave are doing it.!!!

Avantages :

The software has all the needed features for secuencing and generating routes, it does the job, it really flexible and can be customized to every need.

Inconvénients :

Speed of optimization , lack of advanced filtering in routes, the more filtering options the better handlign of shipments.

Réponse de l'équipe de WorkWave

l’année dernière

Hi Simon! Thank you so much for your great review. We are so happy you are finding success with WorkWave Route Manager, and that the software is helping you to achieve your goal of reducing the number of routes used to distribute your shipments by 30%!

Tiffany H.
Business Developement Manager ()
Emballage/livraison de marchandises, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Route Management at its finest!

5 il y a 5 ans

Commentaires : Our company was new to delivery and had many requirements for a routing program. Workwave/Viamente has met all of them. They are a fantastic company to work with. Not only do they have wonderful customer service, but they are always on top of new technology changes to ensure their application is one of the best.

Avantages :

Route Optimization Ability to route from a remote location User Friendly Ease of Accessibility Love the ability to add comments into a specific stop for any issues that may have arrived.

Inconvénients :

Only able to approve 3 days out, however this would not be a concern for most other users. We have pre-planned delivery orders so customers must place their order 4 days in advance.