Avis clients sur Liine

Pelham Links Family Dentistry - Greenville's Review

Commentaires : The service help is phenomenal. The data is easy to read. Overall, you guys are amazing!

Avantages :

I love all the data collected to help us realize where we need to allocate marketing funds, etc. I also love that we can listen back to the calls for training purposes. Plus, every time I have reached out for help, you guys are always so prompt!

Inconvénients :

I can not think of anything not to like!

Transformative Efficiency with LIINE's AI Call Tracking System

Commentaires : As a healthcare practice committed to maximizing our marketing efforts and streamlining our operations, we have found LIINE’s AI call tracking system to be a game-changer. This innovative system ensures that our marketing dollars are utilized to their fullest potential, delivering impressive returns on our investment.
One of the most significant advantages of using LIINE is its comprehensive automation. Previously, reviewing each call manually was a tedious and resource-draining task. With LIINE, we no longer have to spend time sifting through calls. The system handles everything automatically, allowing us to save both time and money while maintaining high operational efficiency.
Another standout feature is the system’s ability to respond almost instantaneously when an online form is submitted. This rapid follow-up capability means we can reach out to potential patients within seconds, greatly reducing the chance of losing out on valuable opportunities. In our experience, this has made a noticeable difference in converting leads into appointments.
Overall, we highly recommend LIINE to any healthcare practice, whether you’re just starting out or have been established for years. The system’s advanced technology not only enhances our ability to track and manage calls but also ensures that no opportunity slips through the cracks. LIINE has truly elevated our practice’s efficiency and effectiveness.

Avantages :

System is completely automated. I no longer have to review and track each call that comes in.

Inconvénients :

So far there is nothing negative about this service.

Liine Review

Avantages :

I like that texts are able to be easily located by guest name. I also like that there are two categories for texts that have been opened, but not responded to.

Inconvénients :

I wish there was an easier way to change automated messages or auto filled messages.

10/10 would recommend

Commentaires : It has been great. It is very user friendly and is a wonderful asset for training and tracking.

Avantages :

That it calls when a patient submits a form so that we can respond to patients right away and all of the tracking capabilities that it has.

Inconvénients :

nothing that I can think of at this time. I love everything about it and new features that have come out.

Liine is a great and unique software

Commentaires : Liine is a great business and they provide a great product, as well as exceptional customer service. Many of our clients and our internal team constantly have questions regarding how to set up or use the software and they are always quick to answer or help troubleshoot.

Avantages :

Liine is a great business development tool for practices who are focusing on improving lead performance, conversion rates, customer service, etc. Since most of the software is automated, it saves the practice time, which I know is a big deal for many busy, small businesses. I haven't seen a similar product that is as accessible in the market as Liine is.

Inconvénients :

Since the product is so unique, there is a learning curve. Most of our customers are not great with technology in general, so it becomes difficult for them to learn and understand the software and how to properly use it so they can receive the maximum benefits from it.

Very easy to use!

Commentaires : I love it! It has really helped me to get a handle on my metrics which allow me to pinpoint the areas I need to focus on to improve.

Avantages :

I love the simplicity of use. I'm not at all technically inclined. However, I had no trouble learning to use Liine and I love the amount of information I can extract from it!

Inconvénients :

I wish it included the option to create templates for communicating with leads.

Line Efficiency Review

Commentaires : So far it's great. We get to see the stats of how well we are converting.

Avantages :

Liine is very user friendly and efficient.

Inconvénients :

*Nothing really. So far everything is great.

Loving Liine!

Commentaires : Very good! Liine offers an easy way to engage your leads and keep the phone ringing!

Avantages :

I really enjoy how quick and seamless it is. Within just a few days of using this program I already felt a lot further with leads.

Inconvénients :

Nothing I've disliked so far! I really enjoy the layout of the website.

Easy to use

Commentaires : This app has been so easy to use and overall made it easy to do my job.

Avantages :

Liine has been very easy to use, I was able to learn to use it and start my work fast.

Inconvénients :

There is nothing I can say I didn't like so far I love it.

Liine is the tool that you didn't know you needed

Avantages :

Being able to read transcripts and get data of conversions is the most valuable part of Liine.

Inconvénients :

The price is pretty high, I would love to be able to record all calls, but it is out of my pricerange.

Randi Jo's Review

Commentaires : I love the statistics that Liine gives us. The frame work is written really well and very easy to follow along.

Avantages :

I loved the dashboard and how you can customize it to only view what you need to view. The customer support has always been great to work with also!

Inconvénients :

I had a hard time with not understanding the 'Decided' vs 'Undecided' calls at times. It would get confusing at times because we would think it should be one way and it was documented another way.

Great Software!

Commentaires : Overall our experience has been great. As stated, we now utilize key metrics in our decision making process. The team is willing to help in any way possible and is extremely easy to work with.

Avantages :

The Liine dashboard gives us visibility on key metrics we otherwise would have been blind to. The Liine team makes implementation and changes seamless. They are always available and responsive.

Inconvénients :

A desired feature would be an integration with our EMR. For example, we'd like to see if patients show up and convert to treatment after being put in a certain marketing channel.

Incredible software for lead management

Commentaires : I cannot say enough great things about Liine. I have very high expectations when it comes to lead management platforms, and Liine has blown me away. Their platform is incredibly smart and user friendly. We have been able to really drill down where our leads are coming from, what our ROI is with certain social media platforms, and also using it as a coaching opportunity for our employees who need help with converting since Liine is able to record all calls. I have recommended them to other colleagues.And their service is unlike anything out there. Their team is fun, engaging and respond instantly to our inquiries. I truly recommend them!!

Avantages :

Very easy to use!!! And the service is fantastic

Inconvénients :

Integration with our current system but other then that , I can’t think of any

Great tool to assist with scheduling dental patients

Commentaires : All in all, it is a very easy tool to use and which I am on all day. Has brought us some excellent dental implant patients to the practice.

Avantages :

Gives me more information than just the patients name. Get reason, office they want to schedule at and an email address.

Inconvénients :

No that I like the least but sometimes when I "manually update", there are some patients that I just screen shot and send info to the office as its something they have to handle. So at the end it asks if they have appointed and the patient may get appointed soon, but not at that moment. Or, wish I could put more notes in that area so information can be added.

Review

Commentaires : Great program that is easy to use but so helpful. Customer service was always great.

Avantages :

Having the ability to read through the calls when listening wasn’t available. All the filters to scan through certain types of calls.

Inconvénients :

Sometimes calls would get graded incorrectly.

Love using Liine!

Commentaires : This solves the problem of trying to find out what the return on investment is for marketing and advertising. Also helps me see where my leads are in the sales process and how my staff can do better on the phone to improve lead conversion!

Avantages :

Liine has really helped my clients see true ROI for their marketing campaigns. The call recording feature also helps them review front desk staff performance and implement training to learn how to handle calls better!

Inconvénients :

I think there is a learning curve but with the right support it becomes second nature to navigate :)

Uniform, Professional, and It Works

Commentaires : Love that the staff is all uniform. Makes us sound professional and helps coach and grow.

Avantages :

I love being able to see the data and results

Inconvénients :

If we have to have a call reviewed that was scored incorrectly.

Liine Review

Avantages :

I like have concrete data to track our calls and call data. There is a large variety in charts and information that the company provides

Inconvénients :

It would be nice to have more options for the reason the caller didn't book. There can be some inconsistency on call scores such as message utilization.

Great for any business looking for new leads

Avantages :

Easy to use, awesome for lead generations

Inconvénients :

Sometimes the email/phone number is invalid or incorrectly entered - if this can be minimized by allowing the clients to re-enter or verify somehow that the info is correct that would be a plus.

Impressive metrics!

Avantages :

Liine was very easy to implement and integrate with our systems and processes.

Inconvénients :

Overall, I have been very happy with Liine.

Its great!

Avantages :

super easy to use, customer service is great!

Inconvénients :

no cons. from the very beginning of us using it. its been easy

Experience with Line

Commentaires : Overall it has been very helpful and useful for our company

Avantages :

Easy to use, great visibility of the incoming and outgoing phone traffic. Makes tracking of new leads and works well with our digital marketing leads and has increased conversions

Inconvénients :

Expensive and adding features adds expenses.

Review

Commentaires : i really like the concept of not missing any incoming inquiries, although people still think we are spamming their phone and tend to not answer then call back thinking we did not call them back

Avantages :

Having patient information right in front of you, knowing the general reason they are inquiring, having more information that just a phone number

Inconvénients :

That you cant change the department if a patient or liine has it wrong, duplicates are not caught

Very happy with Liine

Commentaires : The support is wonderful! We love our customer support manager [sensitive content hidden]
. She helps us stay on track and helps us understand the reports and areas we can improve in. She is great!

Avantages :

We love the website leads that come into our office immediately after a prospective patient as requested information. It helps us respond more quickly and have a system of follow up.

Inconvénients :

So far I haven’t found anything I don’t like.

Liine Review

Avantages :

I like that it compartmentalizes the information that is needed to further assist new leads. It is very helpful that calls are recorded as we can refer back to the phone calls and ensure that information is clearly and correctly communicated as well as utilize for training purposes.

Inconvénients :

I do not have any negative feedback at this time.