Avis clients sur Connect

par essensys

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Note moyenne

  • Note globale
    5/5
  • Facilité d'utilisation
    4,5/5
  • Service client
    4/5

En savoir plus sur Connect

Connect is a software-enabled platform that provisions, manages and monitors flexible workspace IT products and services.

En savoir plus sur Connect

2 avis affichés

Tracy V.
General Manager
Immobilier commercial, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 23/07/2019

"IT/Telco Setup Made Easy"

Commentaires: Myself and all of my staff actually enjoy using Connect as it is that easy to navigate. Activating IT for clients is so quick and efficient and this gives a positive impression to the client as well. Problem solving is also simple when you have all the info in front of you on Connect.

Avantages: Having total control of the IT within my buildings, including switches, bandwidth speeds and even telephone number distribution to clients.

Inconvénients: Invoicing reports, personally find them a bit long winded and do not always give me the info I require.

Réponse de l'éditeur

envoyé par essensys le 24/07/2019

Hi Tracy, thanks for your review. It's great to hear the impact Connect has had on your IT management and member experience! Please don't hesitate to get in touch with your Customer Success Manager regarding your invoicing reports to see how we can support you.
Thanks, Susan.

  • Provenance de l'utilisateur 
  • Publié le 23/07/2019
Wendy R.
HR/Organizational Development
Immobilier, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    3/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 14/05/2019

"Transitioning to Connect"

Commentaires: Too soon to say. The migration went pretty well and the majority of the clients are happy. The clients with more difficult setups are less happy and we'll have to see how it is resolved. I do like that we can do basic admin functions remotely.

Avantages: Ease of use and intuitive work flow. Extensive knowledge base. Unlimited support.

Inconvénients: The team has reported that client support, when relegated to only chats, is difficult. A phone call or direct client communication would be preferable for more complicated cases. We were told that customer support would work with the clients and all clients were sent credentials but that has not been the case.

  • Provenance de l'utilisateur 
  • Publié le 14/05/2019