15 ans à aider les entreprises françaises
à choisir le meilleur logiciel

Avis clients sur Sitejabber

En savoir plus sur Sitejabber

Sitejabber Business Suite vous permet de collecter, gérer et partager des avis commerciaux et sur les produits pour développer votre business et renforcer la confiance.

En savoir plus sur Sitejabber

Avantages :

Sitejabber has allowed me to have positive recommendations added to my website without me having to risk cost at the start up stage.

Inconvénients :

Complex options sometimes would get stuck to proceed to next page.

Sitejabber - Notes

Note moyenne

Facilité d'utilisation
4,6
Service client
4,4
Fonctionnalités
4,5
Rapport qualité-prix
4,2

Probabilité de recommander le produit

8,1/10

Sitejabber a reçu une note globale de 4,5 étoiles sur 5 d'après 63 avis d'utilisateurs publiés sur Capterra.

Filtrer les avis (63)

Classer par

Avez-vous déjà utilisé Sitejabber ?

Partagez vos expériences avec d'autres acheteurs de logiciels.

Filtrer les avis (63)

Ryan Samuel
Ryan Samuel
Nurse II (Philippines)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A Website That Saved Me From Scams

5,0 il y a 2 ans

Commentaires : I've earned many times on different online opportunities because of their reviews. I can determine whether they are scam or not. Sitejabber for me is phenomenal.

Avantages :

I am using Sitejabber as a review website to see different online opportunities that will not fool me. For many years I've been using this and they have very accurate in reviews. In the past, I have been scammed many times because I don't know this yet. They have high standards in reviews which is very helpful in finding the legitimate and scam online opportunities. Whenever I search for an online opportunities, I always go to this website and check their reviews. This website is a gold for me.

Inconvénients :

There is nothing I don't like about this website because it saved me from different online scams lurking across the internet.

Benjamin
Marketing Analyst (É.-U.)
Gestion de l'enseignement, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Excellent value, and the best response rate I've seen.

5,0 il y a 3 ans

Commentaires : From implementation, to everyday use, we have had excellent experiences with Sitejabber, it's services, results, and employees.

Avantages :

Our driving factor for switching to Sitejabber after using three other review services for years, was simply that it proved to be an effective all-in-one solution that drove better results that the other three services combined. It was the most expensive of the four, however, since it allowed us to save by rolling everything into one platform, this was an obvious choice.

Inconvénients :

The on-site badging could be more useful if it was smaller, and on a transparent background.

Réponse de l'équipe de Sitejabber

il y a 2 ans

Hey Benjamin. We're thrilled to hear how Sitejabber has helped you increase results. Thank you for sharing your experience.

Alex
CEO (Hongrie)
Biens de consommation, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

They are greedy

1,0 l’année dernière

Avantages :

Easy to use interface and has good SEO for searches.

Inconvénients :

They do not allow you to ask your customers to write reviews on Sitejabber. If they see that the reviewer came from you, they will block it. If you want to unblock positive reviews from your customers, you must pay them for their expensive plan...

Réponse de l'équipe de Sitejabber

l’année dernière

Hey Alex, there seems to be a misunderstanding. We allow businesses to send up to 50 review requests on our free plan. To allow for full transparency, we don't prevent reviewers from leaving any kind of feedback, positive or negative. The only reason a review would be removed is if it violates our Terms of Service (you can learn more here: https://www.sitejabber.com/faq#remove). Please contact us at sayhello@sitejabber.com if you're unable to request reviews. Thank you.

Kevin
CEO (É.-U.)
Logiciels, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Pretty good reviewing platform

4,0 il y a 3 ans

Commentaires : If you want a reviewing system that is reliable and amazing at preventing fake stuff, go with them.

Avantages :

Hi like how serious they take reviews. They have standards and verification like requiring actual proof before letting someone post a review. They have a system that really puts pressure on anyone who tries to do fake reviews. I really love that about them, they take fake reviews seriously.

Inconvénients :

It just doesn't seem too mainstream or used as much as Yotpo or TrustPilot. They sadly seem to be a rarely used reviewing platform so they aint suggested.

Réponse de l'équipe de Sitejabber

il y a 2 ans

Kevin, thanks for reviewing your experience - we appreciate your feedback. We're so glad you've found our site helpful.

Mateo
Owner (É.-U.)
Biens de consommation, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great tool!

5,0 il y a 3 ans

Commentaires : I've been using Sitejabber to gather reviews for my small business for a year now and I'm very happy with it.

Avantages :

Once it's set up, it runs itself. There's very little work to do after you've installed their features.

Inconvénients :

Setup was somewhat difficult for me as I don't have a lot of experience with coding. However, I had help from Sitejabber every step of the way. It was intimidating at first but actually ended up being a very simple process.

Réponse de l'équipe de Sitejabber

il y a 2 ans

Hi Mateo. Thanks for sharing your experience - we really appreciate your feedback. We're so glad you've found our platform easy to use.

Nicole
Order Processing Coordinator (É.-U.)
Utilisateur LinkedIn vérifié
Vente au détail, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Identify and fix problems with your company with ease

5,0 il y a 5 ans

Commentaires : Before Sitejabber our customers would leave their reviews and we wouldn't be able to really address or personally reply to them unless they came directly to us. Now that we have this wonderful software we have access to customer issues and complaints and are able to individually respond to them accordingly which results in overall happier customers and a better experience for them.

Avantages :

Sitejabber has allowed my company to identify and resolve issues that customers may have had in order to optimize our overall customer experiences and better our company as a whole.

Inconvénients :

False reviewers that drop review scores.

Réponse de l'équipe de Sitejabber

il y a 2 ans

We're thrilled to hear how Sitejabber has helped you optimize your customer experience. Thank you for sharing your feedback.

Jasmine
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Vente au détail, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Sitejabber Reviews

5,0 il y a 5 ans

Commentaires : I love that Sitejabber helps instill confidence in potential customers. I’ve also been able to link my rewards program so that current customers are rewarded for posting reviews. I’m also able to link reviews to social media with a paid subscription.

Avantages :

Ease of use, Visibility of website, Price, Easy to import reviews from previous software

Inconvénients :

I haven’t encountered any cons. Using the free plan has been fine so far, but I do plan to switch to a paid plan in the future.

Réponse de l'équipe de Sitejabber

il y a 2 ans

Jasmine, thanks for reviewing - we appreciate your feedback.

Alec
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Matériel informatique, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Sitejabber is great for reviewing sites, an especially social media sites.

5,0 il y a 2 ans

Avantages :

Sitejabber is one of the few sites where you can do an honest review of a social media site free of the big tech collusion that tries to suppress public awareness of concrete examples of its censorship on social media sites. Sitejabber is also great for reviewing other sites as well, as for example those of businesses that engage in bad business practices. Sitejabber also allows you to post updates to reviews you've made, which is a very good feature.

Inconvénients :

I've had no problems using the Sitejabber website.

Réponse de l'équipe de Sitejabber

l’année dernière

Alec, thank you for sharing your experience. Your review made us very happy.

tomer
tomer
Natural health Bag (É.-U.)
Utilisateur LinkedIn vérifié
Internet, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great review site

5,0 il y a 5 ans

Commentaires : in general good reliable service that is there for long time

Avantages :

We are usign their free plan but this plan still provides you good options on how to deal with negative reviews

Inconvénients :

their fake review monitor doesn't always work

Réponse de l'équipe de Sitejabber

il y a 2 ans

We're happy to hear how Sitejabber has helped you manage reviews. Thank you for your feedback.

Matt
Matt
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Design, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great functionality

5,0 il y a 5 ans

Commentaires : Sitejabber makes it easy to automate customer review requests and displaying reviews for incoming customers.

Avantages :

Easy to use and automate. It’s basically a “set it and forget it” type of app.

Inconvénients :

Personalizing functionality is behind a paywall but that’s less of a con and more of me being cheap.

Réponse de l'équipe de Sitejabber

il y a 2 ans

Matt, we're thrilled to hear you found Sitejabber easy to use. Thank you for sharing your experience.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Internet, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Not maintainable

4,0 il y a 5 ans

Commentaires : I really appreciated the customer support, they were friendly and helpful. I think Sitejabber is a service a company should only pay for if they have no other choice and have a high-volume of new clients monthly that they can pull reviews from. Companies with few new clients every month will find themselves paying for a services without seeing a ROI.

Avantages :

I like that Sitejabber allows you to bulk upload and send customized requests for reviews. I liked that you could moderate reviews and require that a reviewer provide proof that they've used your service.

Inconvénients :

The biggest thing I did not like about Sitejabber is their rating model because your rating goes down not just for poor reviews, but also if you do not gain a review in the previous 30 day period. Also, once you've sent a request to one customer you cannot send them a request again in the future.

Francois
owner (Afrique du Sud)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Sitejabber Review

5,0 l’année dernière

Avantages :

Easy to use and fairly easy to setup.

Inconvénients :

It is extremely expensive to upgrade to the pro version - The exchange rate from the ZAR to the Dollar makes it unaffordable for a small business to upgrade. Maybe you can consider special pricing for countries with poor exchange rates.

Réponse de l'équipe de Sitejabber

l’année dernière

Hey Francois, your feedback is very important to us. We will be evaluating our plans in the near future, thank you.

ULYSSES
owner (É.-U.)
Automobile, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Love it.

5,0 il y a 5 ans

Commentaires : Having positive reviews about your customers experience definitely has driven our sales up. Giving potential customers that peace of mind.

Avantages :

Easy to use. Easy to install. Easy to customize.

Inconvénients :

To remove any negative feedback you will have to pay.

Réponse de l'équipe de Sitejabber

il y a 2 ans

We're happy to hear you found Sitejabber easy to use and customizable. Thank you for sharing your experience. Just a heads-up, we don't in any way charge businesses to take down reviews. Removal of negative reviews can only be done if the reviewer violates our Terms of Service – see https://www.sitejabber.com/faq#fake. Customers do get a "Resolution Window" that allows them to address any issues raised in a review.

Murray
Owner (R.-U.)
Vente au détail, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Sitejabber really improves my retail website

5,0 il y a 5 ans

Avantages :

It has to be said that price is king. As a small sole trader operation I couldn't afford to use the big review schemes, the price is out of my range. Sitejabber has allowed me to have positive recommendations added to my website without me having to risk cost at the start up stage

Inconvénients :

It is unfortunate that the other add ons cost what they do when I only need them rarely. Maybe one time use cost would help

Réponse de l'équipe de Sitejabber

il y a 2 ans

Thanks for sharing your experience - we appreciate your feedback. We're happy to hear that Sitejabber was both beneficial and cost-effective for you.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Internet, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : GetApp

Sitejabber deletes years of genuine reviews when you do not pay.

1,0 il y a 12 mois

Commentaires : Sitejabber scam: I collected over 150 legitimate reviews for 12 years. Sitejabber notices your success & pressures you to subscribe to their (totally unnecessary) "review collection tools" costing $1000's.When you decline the subscription, the Sitejabber scam algo suddenly decides most of your reviews (which have been there for years) are not genuine and are deleted. They don't even notify or inform you.Proof with screenshots of communication with customers is rejected. However if you pay, you can create fake reviews, no problem.Don't waste your time.

Avantages :

Nothing. I wasted years gathering genuine reviews

Inconvénients :

Sitejabber deletes years of genuine reviews when you do not sign up to pay for their subscription services - they will favour companies in your category who are paying to ensure you fall down the list. Sitejabber will ignore the evidence you provide to prove your reviews are from genuine customers, if you do not pay their subscription

Zisis
SEO Manager (Grèce)
Services sans fil, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great website for showing the success of your company

5,0 il y a 5 ans

Commentaires : I am very satisfied with Sitejabber. It is the main way that we show to users our satisfied customers.

Avantages :

Easy to receive reviews for your business.

Inconvénients :

Nothing. I believe that the FREE version includes almost everything a business needs.

Réponse de l'équipe de Sitejabber

il y a 2 ans

Zisis, thanks for sharing your experience - we absolutely appreciate your feedback. We're so glad you've found our platform helpful.

Misty
Owner (É.-U.)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Perfect tool!

5,0 il y a 5 ans

Commentaires : I will definitely always recommend this to my fellow business owners!

Avantages :

Sitejabber is the perfect tool for my business! The app is so easy to use and I’ve never had any issues!

Inconvénients :

I love it all! There really is nothing I can complain about!

Réponse de l'équipe de Sitejabber

il y a 5 ans

Thanks for the great feedback Misty! We are so happy to hear that you love using our review tools.

Linda
Regional Manager (Canada)
Vétérinaire, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great tool!

5,0 il y a 2 ans

Commentaires : Great experience!

Avantages :

We like:Ease of use Features we needAbility to connect with clients

Inconvénients :

Nothing comes to mind Sitejabber ticks all the boxes

Réponse de l'équipe de Sitejabber

il y a 2 ans

Linda, we're pleased you've had a great experience using Sitejabber. We're thankful.

Bernardo
Director (Brésil)
Vente au détail, Auto-entrepreneur
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Reliable Source for Consumer Feedback

5,0 l’année dernière

Avantages :

I have used Sitejabber for checking reviews on various companies before making purchases. I find the platform user-friendly and the vast database of reviews helpful in making informed decisions. Overall, I highly recommend it as a reliable source of consumer feedback.

Inconvénients :

While I generally have a positive experience with Sitejabber, one potential drawback is that not all reviews on the platform are verified. Some businesses have been known to post fake positive reviews, while others have been accused of suppressing negative reviews. As a result, it's important to take some of the reviews with a grain of salt and to look at multiple sources before making a purchasing decision.

Réponse de l'équipe de Sitejabber

l’année dernière

Hi Bernardo, we understand your concern – the more popular the review platform, the more it attracts fraudulent reviews. Sadly, every major review platform is dealing with this. While we have a team of moderators and use a sophisticated algorithm to detect patterns of fake reviews, we also rely on our community to flag suspicious content. We agree – users should consider reviews carefully when making purchasing decisions. Thanks for your feedback.

Pat
owner (É.-U.)
Cabinet d'avocats, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

honest and reliable

5,0 il y a 2 ans

Commentaires : The site has reliable and honest reviews. Varying views and opinions are insightful.

Avantages :

It is easy to use. The views expressed are reliable and honest.They are helpful in making purchase decisions.

Inconvénients :

Nothing is unlikeable about the software.

Réponse de l'équipe de Sitejabber

il y a 2 ans

Hey, Pat! Thank you for your review. We're stoked that you found our site reliable and honest, that's exactly what we strive for. :)

Ziggy
CEO (Australie)
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Waste of money

1,0 il y a 5 ans

Commentaires : shite

Avantages :

after trying to run it for a number of months we have given up

Inconvénients :

The software on several occasions drops our paid status back to free The level of support is low for an online system repeatedly did not list reviews from customers. We became suspicious about it some time back so we tested it and asked a number of our repeat customers to place reviews that did not show up or count. now the software has lost the review tab on the page. Been waiting all day for support to get back to me

Réponse de l'équipe de Sitejabber

il y a 2 ans

Thank you for sharing your experience. Know it's been quite a while, but we apologize for the frustration this has caused. Can you send us more details at sayhello@sitejabber.com? We'd love the opportunity to make things right.

Randy
Owner (É.-U.)
Services aux consommateurs, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Sitejabber . More productive than not. Allows the people the opportunity to be heard.

5,0 il y a 2 ans

Commentaires : I have enjoyed using sitejabber to read the reviews and write reviews for other companies.

Avantages :

There are more pros than cons to this software. I like that people can select certain companies to review and that companies are allowed to respond objectively.

Inconvénients :

There really wasn't anything to like the least in regards to the software. It is helpful all around to the customer and the company

Réponse de l'équipe de Sitejabber

il y a 2 ans

Hey Randy, thanks for the review. We're delighted that you found our site helpful.

Richard
President (É.-U.)
Divertissement, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Helpful and accurate

5,0 il y a 2 ans

Avantages :

Honest reviews you can't find elsewhere, easy to use

Inconvénients :

I don't have any complaints, the process is simple

Réponse de l'équipe de Sitejabber

l’année dernière

Richard, we appreciate your feedback. Yes, we pride ourselves in the honesty of the reviews on our site. Thanks!

Wendy
Owner (Canada)
Relations publiques et communications, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Business Review

4,0 il y a 2 ans

Avantages :

The ease with which I was able to access and use

Inconvénients :

Nothing so far, software is compatible

Réponse de l'équipe de Sitejabber

il y a 2 ans

Hey, Wendy. Thanks for the feedback, we're grateful.

Nancy
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Mode et vêtements, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy and functional!

5,0 il y a 5 ans

Commentaires : Great people to work with when questions arise.

Avantages :

Works every time! It easy to share reviews.

Inconvénients :

Needs more options rather than just product review.

Réponse de l'équipe de Sitejabber

il y a 2 ans

Nancy, thanks for reviewing - we definitely appreciate your feedback.