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Une plateforme cloud avancée d'enchères en marque blanche qui permet d'effectuer des enchères en direct en ligne et des enchères au chronomètre avec des outils de gestion de bout en bout.
Its seems a generally useful and easy to use system.
Limited customisation possibilities for other languages and regulations of other countries.
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iRostrum has been the key to the success of our business
Commentaires : Working with the iRostrum system is key to the success of Maak and how the team operates. It eliminates the time consumed with processing bids, gives transparency and autonomy to bidders and gives us the vital data we need in order to grow.
Avantages :
Being able to run an auction from any location with a small team is the key to the success of our business. Bids can be placed by clients from anywhere in the world and our clients feel in control giving them the confidence to bid. Having the transparency of bidding enables us to use the valuable data to grow and build relations.
Inconvénients :
There are very few cons but if I had to give one, it would be the search functionality for clients is perhaps not a simple as others
Réponse de l'équipe de iRostrum
il y a 2 ans
Dear Frances Thank you for taking the time to review the iRostrum auction platform. We're delighted to hear that iRostrum has become such a key to the success of your business. I appreciate your comments that the search functionality for clients could be better. Feedback like this is important so that we can continue to reinvest and refine the system. We have flagged this as an area to review so that we can make improvements and will be making a release in the coming weeks.
An excellent experience from the start.
Commentaires :
Fantastic, we as a company are so pleased with the whole experience, more importantly so are our customers, old and new.
The support we received from Marijke and her team was exceptional, the passion for great customer service and for the product shows through at every turn.
Avantages :
iRostrum was an absolutely find. We have used auction houses for years and knew that we wanted to do something different, holding our own timed auction is a game changer. iRostrum was such a straight forward platform to learn and host on. What should have been daunting was so straightforward and we were able to start and complete our first auction of 158 pieces within 4 weeks. Brilliant !
Inconvénients :
Literally the only thing that I would change or that I struggled with a little was the getting the layout for the invoice right. Positioning my logo and going over to 2 pages threw things out a bit. I would spend more time on it next time.
Réponse de l'équipe de iRostrum
il y a 2 mois
Hi Lisa Thank you so much for your positive review, it's been a real pleasure working with you and seeing your hard work translate into such a successful first auction! We look forward to the next one! Kind regards, Marijke
Excellent softweare for online auctions, adaptability for other languages can be improved
Avantages :
fast and efficient customer service. Ease of use for administrators and users
Inconvénients :
limited customisation possibilities for other languages and regulations of other countries
Réponse de l'équipe de iRostrum
il y a 2 ans
Dear Andrea Thank you for taking the time to review the iRostrum auction platform. We're delighted to hear that you and your team found the iRostrum system easy to use and that our customer success team were able to support you well. I appreciate your comments on there being some customisation limitations for multi-lingual and international regulations. Customisation requirements are generally reviewed on a case by case basis to ensure the system remains as streamlined for as broad a use case as possible. We have logged a review of the multi-lingual feature in our backlog and look forward to discussing your thoughts on this in more detail so that we can fully understand your experience to help inform our review.
Review of Irostrum for Maak Contemporary Ceramics
Commentaires : I would recomend Irostrum, it has everything i need to use on a daily basis, it's a great way to keep all our auction and client information linked together through out the whole auction process. It's the best auction software I have used.
Avantages :
Irostrum Is clear and easy to use and I find it very intuitive to navigate round.
Inconvénients :
Sometimes the search function doesn't immediately find what i'm looking for, it would be nice if this was a bit smoother at times.
Réponse de l'équipe de iRostrum
il y a 2 ans
Dear Hannah Thank you for taking the time to review the iRostrum auction platform. We're delighted to hear that you've found iRostrum so simple and intuitive to use. I appreciate your comments that the search functionality could be better. Feedback like this is important so that we can continue to reinvest and refine the system. We have flagged this as an area to review so that we can make improvements and will be making a release in the coming weeks.
iRostrum review - administrator user
Avantages :
Client, lot, auction, bidding and invoicing details all on one platform and integrated to move seamlessly between them. Easily able to sort and export data.
Inconvénients :
Client search functionality and search suggestions could be improved
Réponse de l'équipe de iRostrum
il y a 2 ans
Dear Fleur Thank you for taking the time to review the iRostrum auction platform. We're delighted to hear that your finding the integration between all areas of the iRostrum system for clients, lots, auctions, bidding and invoicing give you a seamless experience. I appreciate your comments that the search functionality for clients could be better. Feedback like this is important so that we can continue to reinvest and refine the system. We have flagged this as an area to review so that we can make improvements and will be making a release in the coming weeks.
Good functions
Avantages :
Easy to use and with some good features that make buying and selling straightforward and fair.
Inconvénients :
Some reliability issues at times. On the day of the auction sometimes the site has not worked or there have been difficulties registering if the password has been forgotten.
Réponse de l'équipe de iRostrum
il y a 2 ans
Dear Ashley Thank you for taking the time to review the iRostrum auction platform. We're delighted to hear that you've had a positive experience as a bidder on the iRostrum auction platform and that you have found it to be straightforward. Our system performance is extremely important to us and we are continually monitoring and optimising it to ensure our clients get the best experience for their bidders. The specific auction you are referring to experienced 1-2 minutes of slowness due to an unprecedented volume of bidders on a specific lot. We pro-activity spotted and resolved the scaling issue and have taken further preventative measures to reduce the likelihood of this occurring again. Sale activity & results were not affected. We have also recently released a redesign of the client registration pages so when people forget their passwords it should be even simpler to reset this and access your account.
Great auction platform thats easy to use
Commentaires : Excellent. Stable platform that looks good and can deal with a lot of traffic. Friendly customer service who not only explain features but help incorporate any special requirements we have.
Avantages :
The front end looks great, letting our customers browse our auctions easily. The products can be displayed clearly with as much information as you want and the bidding process is straight forward. Make it clear and easy for the customer and you get bids!
Inconvénients :
We have multiple viewing venues and you cannot list them all. Easily solved with a link to our Events Page.
Réponse de l'équipe de iRostrum
il y a 2 ans
Dear Robert Thank you for taking the time to review the iRostrum auction platform. We're delighted to hear that you rate the presentation of the auction lots so highly and that your clients find the bidding process easy. I appreciate your comments that it would be beneficial to be able to list multiple viewing venues for an auction. Feedback like this is important so that we can continue to reinvest and refine the system. It's a valid consideration so we'll add this to the feature backlog so that we can look to add this as a feature in the future.
Great Bidding Platform
Commentaires : Great bidding platform giving you control as a bidding with a clear and easy to use bidders profile
Avantages :
Clear, autonomous and easy to use. Highly recommend for both bidding real time and leaving absentee bids.
Inconvénients :
Uploading your ID directly to your profile perhaps, but actually sending it directly to the company via secure channels is peace of mind
Réponse de l'équipe de iRostrum
il y a 2 ans
Dear Fran Thank you for taking the time to review the iRostrum auction platform. We're delighted to hear that you've had such a positive experience as a bidder on the iRostrum auction platform and that you've found it to be clear and easy to use.
Online Auction
Commentaires : We've been using iRostrum since 2017 and have found it to be excellent for our needs. We've always found the team to be very supportive and helpful - they are keen to take on feedback so they can develop features/functionality.
Avantages :
Above all, it's user friendly and it makes the bidding process very straightforward & easy for our clients.
Inconvénients :
We've spoken to iRostrum about the potential to add in shipping costs to the Invoices - this would help us enormously.
Réponse de l'équipe de iRostrum
il y a 2 ans
Dear Sara Thank you for taking the time to review the iRostrum auction platform. We're delighted to hear that you've found the system so user friendly and that your clients find bidding in your auctions is very straightforward. I appreciate your comments about introducing the ability to add shipping charges to invoices and am pleased to report that a recent release has included this new feature so that you can manually add any additional charges you might need to an invoice so hopefully you'll find this works well for you.
using irostrum for MAAK
Avantages :
its seems a generally useful and easy to use system
Inconvénients :
i seem to remember that in the past the time elapsed for a sale counted down automatically without refreshing the page, that doesn't seem to happen now
Réponse de l'équipe de iRostrum
il y a 2 ans
Dear James Thank you for taking the time to review the iRostrum auction platform. We're delighted to hear that you've had a positive experience as a bidder on the iRostrum auction platform and that you have found it easy to use. Regarding your comments on the automatic countdown, you'll find that in our timed auctions the individual lot pages where the bids are placed all count down live with no need to refresh - this hasn't changed - so hopefully you'll have a chance to see this in a next auction.
Charity auction
Commentaires : We needed a user-friendly solution for running a charity auction for our employees before moving offices. iRostrum was a great option as it was easy to setup and use, but also because the support team was by our side in every step of the process.
Avantages :
It was very easy to set up and user friendly for the people bidding. Also, we could tailor it to our needs and our branding.
Inconvénients :
Some functionalities were not available yet, like the exports to excel. It would also be desirable to be able to export the whole history of each of the auctions.
Alternatives envisagées précédemment : Auctria
Pourquoi passer à iRostrum : Auctria seemed more difficult to setup and the support team were not as helpful as iRostrum's.
Bidding Platform
Avantages :
Ease of placing bids, relatively good update feature
Inconvénients :
I have been happy with bidding features of the platform
Réponse de l'équipe de iRostrum
il y a 2 ans
Dear Dmitry Thank you for taking the time to review the iRostrum auction platform. We're delighted to hear that you've had such a positive experience as a bidder on the iRostrum auction platform and that you have found placing bids to be easy. My Profile allows you to view all of your bidding activity, both active and historic, so it's great that you find this works well for keeping you updated on your bids.
A regular acquirer and ocasional vendor who values the reliability of the MAAK iRostrum platform.
Commentaires : iRostrum is great but MAAK are even more impressive, especially as you have established a Foundation to support the under-researched ceramics field, and begun a programme of live in-person panel events. I wen’t to the )’Driscoll one and am hugely anticipating the [SENSITIVE CONTENT] one. Thank you. That these are free is also awesome for people on low incomes (of which there are alas far too many nowadays).
Avantages :
Efficient, transparent, reliable, and most of all very user friendly.I really appreciate the multiple images of each work.I also appreciate the provenance and exhibited fields which add detail to the genealogy of works, where known.
Inconvénients :
I am really struggling to answer this, as I have never had a problem with the software.
Réponse de l'équipe de iRostrum
il y a 2 ans
Dear Shane Thank you for taking the time to review the iRostrum auction platform. We're delighted to hear that you've had such a positive experience as a bidder on the iRostrum auction platform and that you have found it to be efficient, transparent and reliable. iRostrum's low fixed pricing structure means that our auction partners are able to allow their bidders to participate in their auctions with no additional premium for online bidding which is an important consideration for many people.
Maak Auctions
Avantages :
Ease of use. Works efficiently. I particularly like the timed feature.
Inconvénients :
No issues to report regarding the software.
Réponse de l'équipe de iRostrum
il y a 2 ans
Dear James Thank you for taking the time to review the iRostrum auction platform. We're delighted to hear that you've had such a positive experience as a bidder on the iRostrum auction platform and that you find the system easy and efficient to use.
