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En savoir plus sur Amio

Amio est une plateforme d'IA conversationnelle pour la création d'assistants virtuels.

En savoir plus sur Amio

Avantages :

Non disponible

Inconvénients :

Non disponible

Amio - Notes

Note moyenne

Facilité d'utilisation
5,0
Service client
4,9
Fonctionnalités
4,8
Rapport qualité-prix
4,9

Probabilité de recommander le produit

9,5/10

Amio a reçu une note globale de 4,9 étoiles sur 5 d'après 13 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (13)

Viktoras
Viktoras
Customer Experience Management Expert (Lituanie)
Utilisateur LinkedIn vérifié
Vente au détail, 501–1 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Good app, excellent service

5,0 il y a 2 ans

Avantages :

I found chat bot application easy to use. In addition, they have helped not only with application - also shared their experience and gave some tips on copywriting, making bot user-friendly to our clients, etc.

Inconvénients :

It had some minor flaws and bugs – but hey, which application doesn’t? Most importantly Amio team were always there to provide a quick fix.

Réponse de l'équipe de Amio

l’année dernière

Great to hear, Viktoras, that you find our tool intuitive. We are working hard to bring all bugs to 0. Let us know what are the major bugs, we should focus on.

Tomáš
Vedoucí týmu (Tchéquie)
Banque, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best Conversational AI for Customer Support Center

5,0 il y a 3 ans

Commentaires : I appreciate the flexibility of Amio. I was also impressed how fast they're delivering requested features.

Avantages :

I value the most the ease of defining answers for customers' questions that should be automated. The editor is as simple as answering the question as we are used to. However, creating a complex structure with conditions or slightly different answers for different messaging channels is an option too. The biggest value for me and my team is an integration to Genesys and the ability to automate all messaging channels we provide a support on. I cannot imagine to provide such a high quality support without Amio anymore.

Inconvénients :

Didn't find anything. Didn't find anything.

Réponse de l'équipe de Amio

l’année dernière

Thanks, Tomáš for your kind words.

Ludvík
Customer Care Specialist (Tchéquie)
Vente au détail, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Powerful Chatbot Tool with Exceptional Analytics

5,0 il y a 3 semaines Nouveau

Avantages :

Amio's software excels in providing a comprehensive and user-friendly experience for building and managing chatbots for e-commerce. The platform's analytics are a standout feature, offering a high-level view of the bot's performance and allowing you to drill down into specific conversations for deeper insights. This is extremely valuable for optimizing the bot's responses and enhancing the overall customer experience.

Inconvénients :

While the tool's analytics are excellent, there is room for improvement in the presentation of data - namely the export. :-)

Tijana
Reservations and Customer Service Team Leader (Serbie)
Automobile, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Amio Review

4,0 il y a 8 mois

Avantages :

I like that the software is easy to use and their team is always ready to help. It benefits us by reducing the workload on the customer service requests and collecting leads that we can convert to customers later on.

Inconvénients :

Can’t think of anything here at the moment.

Réponse de l'équipe de Amio

il y a 7 mois

Thanks for your honest feedback. We will do our best to improve both product as well as customer success. 😉

Tomas
CPTO (Tchéquie)
Santé, bien-être et fitness, 201–500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Amio helped us automate our customers requests

5,0 il y a 3 mois

Avantages :

Possibility of automations for customers and saving time of our customer care specialists so they can take care about important cases of customers issues.

Inconvénients :

So far nothing I would mention. This company serves us what we expected

Michal
Marketing Consultant (Tchéquie)
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

The Amio Review

5,0 l’année dernière

Commentaires : It helps my client handle the customer requests and allows them to focus on more complicated requests.

Avantages :

I enjoyed working with Amio and using their solution. The team was efficient and helped me and my client with the onboarding process well. I would definitely recommend it to other users that are looking for an AI chatbot on their website.

Inconvénients :

Nothing to say here at this point. "Powered by Amio" label cant be removed

Réponse de l'équipe de Amio

l’année dernière

Thanks Michal for your feedback and continues sharing of Amio with your customers.

Viktor
Commercial Director (Tchéquie)
Hôtellerie, 201–500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Reviewing Amio

5,0 l’année dernière

Avantages :

I like their proactive outreach. It really made an impact on the numberof total bookings we made. That's a really important thing in ourbusiness.

Inconvénients :

Nothing comes to mind here. We are full satisfied.

Réponse de l'équipe de Amio

l’année dernière

Great to hear that a chatbot proactive outreach is increasing the conversion!

Michal
CSS (Slovaquie)
Vente au détail, 51–200 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

The Amio Review

5,0 il y a 7 mois

Avantages :

With Amio, we benefit from an easy-to-use email editor and robust analytics that enhance our email bot. This combination simplifies customer interactions and provides insights for continual improvement, making our email automation process both efficient and effective for customer support.

Inconvénients :

There is nothing I can think of at this moment.

Réponse de l'équipe de Amio

il y a 7 mois

Thanks, Michal for sharing your experience with Amio email bot. 👍

Wenn
Customer Care Manager (Tchéquie)
Mode et vêtements, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Reviewing Amio

5,0 l’année dernière

Commentaires : We haven't been using Amio for too long but so far, we're satisfied with the product.

Avantages :

I like that Amio helps with the customer support workload and can help customers in multiple languages.

Inconvénients :

After business hours, customers cannot leave their contact information and have to contact us again via email or phone.

Réponse de l'équipe de Amio

l’année dernière

Thanks for your feedback. I am passing your request regarding customers' info outside of business hours to our product team. They should reach you soon to discuss the details.

Vladimir
IT Executive (Serbie)
Automobile, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Amio Review

5,0 il y a 9 mois

Avantages :

I liked the easy onboarding process, high amount of collected leads and the help with customer service. It is benefitting us by automating a lot of our support requests and collecting leads from our webchat.

Inconvénients :

Right now I can't think of anything to put in this field.

Réponse de l'équipe de Amio

il y a 9 mois

Happy to support you with getting higher online conversions. ✌️

Alexander
eCommerce Manager (Tchéquie)
Biens de consommation, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Simplifying E-commerce Chatbots

5,0 il y a 3 jours Nouveau

Avantages :

Amio makes it incredibly easy to set up e-commerce chatbots with its user-friendly templates and AI/GPT integration. The chatbot handles most common questions seamlessly, and the integration of product feeds ensures that the chatbot remains current with up-to-date product information. This combination provides an excellent customer experience while saving time and effort on manual responses.

Inconvénients :

While Amio covers most questions well, there are occasional instances where further training may be required for niche or complex inquiries.

Gergo
CC assistant (Hongrie)
Mode et vêtements, 201–500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Review of Amio

5,0 l’année dernière

Avantages :

The solution was fast to set-up. I find the analytics veryinsightful and I felt like the onboarding process was done flawlesslyl byAmio's team.

Inconvénients :

Nothing I can think of yet :) I will let you know if we encounter any.

Réponse de l'équipe de Amio

l’année dernière

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Nevena
Customer Care Team Leader (Tchéquie)
Vente au détail, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Review of Amio

5,0 l’année dernière

Avantages :

It was very easy to set up, onboarding was nicely done and their success team is very helpful.

Inconvénients :

Nothing that I can think of at the moment.

Réponse de l'équipe de Amio

l’année dernière

Thanks Nevena for sharing your experience.