Avis clients sur AbacusLaw

Note moyenne

  • Note globale
    3,8 /5
  • Facilité d'utilisation
    3,7 /5
  • Service client
    3,9 /5

En savoir plus sur AbacusLaw

AbacusLaw est une solution clé en main de gestion de cas entièrement intégrée pour les entreprises de toutes tailles, dans tous les domaines de pratique et toutes les juridictions.

En savoir plus sur AbacusLaw

335 avis affichés

Tera M.
Paralegal
Services juridiques, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 23/01/2019

"AbacusLaw User"

Commentaires: This program has been very user friendly. Info is easy to add or delete from a file in this program. It keeps issues very organized. Tabs can be customized to your firm.

Avantages: This software allows us to keep our client's files organized. We can tailor this program to what we need in our client's files based on what out firm does, and/or what type of case it is. We can keep up with our calendars and everyone can log in from wherever they are and see the daily organizer for all or individuals. It allows us to keep notes in files, monitors for conflicts, and is very useful for setting ticklers to use as reminders. I find it very useful that it keeps up with all the players and their info under "linked names". Also keeps up w/ events, docs, & emails in one place.

Inconvénients: If things are moved on the main drive, it breaks the links in abacus and they are no longer able to be found or traced if whomever moves the doc or breaks the link doesn't make a new one at that time.

  • Source de l'avis 
  • Publié le 23/01/2019
Assly S.
CEO/Senior Attorney
Cabinet d'avocats, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 05/05/2020

"This Saved My Business"

Avantages: As a small law firm you would think that software and a private cloud are luxuries reserved only for "big" firms but you are wrong. To be efficient, organized, avoid malpractice, and spend more time billing and less time on admin, a small firm needs legal software like AbacusLaw. When I wanted to add staff, the Abacus Private Cloud let all of my team utilize the AbacusLaw software with ease, from home and from other states where I am also licensed. And when COVID-19 hit, it was the AbacusLaw software and the Abacus Private Cloud that let us continue work uninterrupted, serving clients and not having to lay off a single person.

Inconvénients: I wish there was a way to keep two separate books of business in AbacusLaw's accounting software since many small law firms are not "traditional" firms but several separate solo practitioners working together but with different accounting. The only "bad" part about having such a versatile and essential piece of software is on the occasion where it isn't working life seems to end. It has become indispensable. If that is a "con" that would be the biggest one!

  • Source de l'avis 
  • Publié le 05/05/2020
Jordyn G.
Paralegal
Cabinet d'avocats, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 18/11/2020

"Great Product"

Commentaires: Great software. It keeps everything organized and is super easy to use for all purposes, including billing. Would highly recommend.

Avantages: Easy to use. Great and simple product but powerful in that it tracks everything for you.

Inconvénients: The updates are a pain, because we have to call and have this done remotely. We can't do the updates ourselves.

  • Source de l'avis 
  • Publié le 18/11/2020
Mary D.
Firm Administrator
Cabinet d'avocats, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    3 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    5/10
  • Source de l'avis 
  • Publié le 05/05/2020

"Thought it would be better"

Commentaires: I really thought Abacus was a better product than it has turned out to be. It can't do basic things that an accounting system can do. It's a so-so product.

Avantages: I liked that it could integrate with our business systems as they are.

Inconvénients: The add-ins do not work consistently and have more cons than pros. The reporting is not very good and making deposits that are not client checks makes no sense. The system is good for basic legal clients, but anything more complex and there's issues. You can't just double click on a number in a report to get more information on it like many other software programs. If you print a check, you can't change anything about it with an edit; you have to delete the entire thing to make small changes. There is also no way to track time reductions truly. Entering time takes forever because you have to go into each matter separately and enter your time instead of a large platform to enter time for each matter on one sheet. Editing bills takes so much longer than it should because of how it has to be done.

  • Source de l'avis 
  • Publié le 05/05/2020
Lianna A.
Paralegal
Services juridiques, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 27/07/2020

"Helpful program for running a law office"

Commentaires: Overall experience has been good.

Avantages: This program for the most part is very easy to use. As with all software there a few changes that could be made, but overall we have been happy.

Inconvénients: Some of the accounting procedures are a bit clunky. What should be an easy fix in some accounting software can be time consuming in Abacus. With that said, their support desk is always helpful in helping you work through any issues you may have.

  • Source de l'avis 
  • Publié le 27/07/2020
Grayson C.
Attorney
Cabinet d'avocats, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Facilité d'utilisation
    2 /5
  • Fonctionnalités
    1 /5
  • Support client
    1 /5
  • Rapport qualité-prix
    2 /5
  • Probabilité de recommander le produit
    3/10
  • Source de l'avis 
  • Publié le 11/05/2020

"Mixed Bag"

Commentaires: It's a mixed bag. It could be great software if the people who developed it had real experience using it in a practical environment. And if they spent more time testing stuff to make sure it worked. And if their tech support people were more helpful and less evasive.

Avantages: Part of what attracted us to this software was that it advertised that it allowed us to integrate WordPerfect forms that we already had into the document preparation feature. We also like the group calendar that allows us to color-code each attorney making it easy to determine who is where. They also did a fairly decent job of integrating old data from a previous practice management software to allow more thorough conflict checking. The interface for most things is reasonably intuitive. It has features that can make it a good all-around practice management program if you use all of them.

Inconvénients: Technical support is sad. So many of the people we get have no idea what the problems are or why the program is doing something it should not be. Correcting an error often becomes a lengthy boondoggle that takes ridiculous amounts of time. Features that they promise are part of the software are often not fully or properly functional, or the support staff seems to have no idea how they actually work. When trying to work with WordPerfect integration, for example, they did not seem to have any tech support personnel who actually knew how to use the program or how it was supposed to integrate and could not answer questions about it, so we were on our own. It does integrate, for the most part, but some things we try to ask about they just don't know an answer for . They promised us integration with LawPay and then backed out instead pushing a program they had developed to take payments. After seeing how they have been with other features, I don't want them to experiment on me and my clients with some "new" software they have halfway developed. We sometimes found that we knew more about the program than some of the tech support folks we were on calls with, and quite frequently we never receive explanations for why something was not working right, even though we WANT to know so we can avoid the issue in the future. I suspect sometimes it's a bug on their end that they do not want to confess to. It also does not double-check deletions and changes-leading to lost data.

  • Source de l'avis 
  • Publié le 11/05/2020
Marie M.
Attorney
Cabinet d'avocats, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 30/03/2020

"All the Bells and Whistles"

Commentaires: I have been an AbacusLaw users since I opened my own firm in 2006. I have used the software and switched to APC. I went briefly with a competitor for four months because of the cost difference and learned quickly: you get what you pay for. I promptly switched back to Abacus and determined that the APC was worth it.

Avantages: The ease of use, the triple reconciliation feature, and the linking items to client matters.

Inconvénients: I wish the calendar syncing feature with Google calendar/Outlook was easier and not manually required. I also wish the price point was lower for small firms. It's just me and a paralegal.

  • Source de l'avis 
  • Publié le 30/03/2020
Waringa N.
Partner
Cabinet d'avocats, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 30/03/2020

"Abacus Law - A Year In"

Commentaires: We wanted a product that allowed us to have a 360 view on our productivity, profitability, case management and accounting software. Abacus has provided us with this in one package.

Avantages: The time ticket and notes functions have increased our accuracy and efficiency in billing, and provide attorneys and partners with the ability to provide clients with accurate status reports on their matters. The document management function mean that teams can access all information quickly. The software allows partners to track their teams productivity and evaluate work in progress.

Inconvénients: The software does not provide for multiple currency databases - although Abacus built several for us. The outlook function is not so stable and with us use several currency databases, you have to keep switching the outlook function in each database. The reports format takes some getting used to - they would be easier to use if they could be downloaded as excel spreadsheets.

  • Source de l'avis 
  • Publié le 30/03/2020
Samuel F.
President
Cabinet d'avocats, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    2 /5
  • Facilité d'utilisation
    2 /5
  • Fonctionnalités
    2 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    2 /5
  • Probabilité de recommander le produit
    5/10
  • Source de l'avis 
  • Publié le 23/03/2020

"Abacus Can Help"

Avantages: We have used Abacus since 2010, so 10 years. Abacus helped us to automate law billing. The program also features an excellent data base for notes as well as emails per client. It is fast in terms of locating electronic documents. Its technical support is also helpful.

Inconvénients: The biggest feature to improve would be Abacus message slips. I have been trying for over a year to fix the app's propensity to suddenly disappear and then, days later, inform me of the number of messages I have received. BIlling software can be improved dramatically to make it more user friendly.

Réponse de l'éditeur

envoyé par AbacusNext le 25/03/2020

Hi Samual,

We are sorry for the issues you've run into with AbacusLaw and messaging. We have escalated your issue to our client services team and you will be hearing from the team shortly. We sincerely would like to make sure you are set up properly for success with our product.

Thank you,
The AbacusNext Team

  • Source de l'avis 
  • Publié le 23/03/2020
Joseph T.
Managing Partner
Cabinet d'avocats, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    1 /5
  • Facilité d'utilisation
    1 /5
  • Fonctionnalités
    1 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    1 /5
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Publié le 18/12/2019

"Stay away from anything having to do with Abacuslaw or Abacus Private Cloud"

Commentaires: AbacusLaw and Abacus Private Cloud, which is AbacusLaw on a shared cloud, break down all the time. It was as though the company let monkeys into their server room at night because, while an issue may be fixed one day, it or another, or multiple other issues would pop up the next morning. I can't tell you how many times abacus simply went down right when I needed it most - in the middle of a murder trial for instance! The entire system would crash for days. Yes, the support staff was great but their management and the product itself may as well be the result of demons hellbent on destroying anything productive that you mean to do in your business.

Avantages: I needed a solution so I could link emails to certain case files. Also, the fact that all attorneys could access any other person's notes on a case was attractive.

Inconvénients: The software looks and feels like it is straight out of 2002, if not right after Microsoft went WYSIWYG. It's about as clunky as software was in the early 00's as well although it probably isn't as efficient as software was back then.

  • Source de l'avis 
  • Publié le 18/12/2019
Debbie A.
Legal Assistant
Cabinet d'avocats, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    2 /5
  • Fonctionnalités
    3 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 11/05/2020

"Great calendering program."

Commentaires: Abacus if the only legal software I have used. it was is in place when I started with the firm and I have never had any formal training. There is so much more to Abacus than we utilize but to get the help I need, it costs extra. I was not at the firm for the initial set up so if there was any training offered, i did not get it. We briefly switch from Abacus to another produce but it did not meet our needs so we switched back.

Avantages: Deadlines are a big and important part of our every day function. Abacus calendaring makes it easy to keep track of the deadlines and also important hearings and meetings. Customer service is always very helpful.

Inconvénients: Abacus Knowledge Base does not always have helpful information when I need to figure out something new. When adding a new attorney the last name box is highlighted, when you tab to the next box it is the ID box instead of the first name box or another box that you actually need to add information. This is frustrating because an ID number is not something you change or add each time you add a new name. When adding a "bill to" person, an accounting screen for the billing is opened. When you click the box next to Open Advanced Billing Options on save, then done, extra steps have to be taken to actually get to the billing screen to enter additional information. We don't us Abacus forms because they are not easy to set up. With the forms we do have set up, many times we have to make adjustments each time we use them so it is not worth the time or hassle to do so and we end up creating the document with out using Abacus forms. It costs extra for any help to create these forms.

  • Source de l'avis 
  • Publié le 11/05/2020
Tami F.
Office Assistant
Cabinet d'avocats, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 21/09/2018

"Have a law office? you need ABACUS!"

Commentaires: I feel that if you are an attorney, or work for one, you need AbacusLaw. They have pre-created tasks that you can begin with, or you can create your own specific guidelines for whatever type of law you practice. I had created a timeline that was "to-the-day" for bankruptcy documents to be filed in the Federal Court, and other tasks with clients to complete and file in a timely manner- it was a well-oiled timeline! If somebody practices family law, ie: divorces, child custody, child support- you could create a timeline to file documents as required. Personal Injury attorney or Estate Planning- Criminal law, so many options - Abacus is the program (tool) that helped me to get my jobs done, on time!

Avantages: I have worked for two separate law offices since 1998. My first time using Abacus in 1998 (we call her "ABBY") I felt a little overwhelmed- but as I learned HOW the system worked- I LOVED it! I rely on ABBY for everything! I like knowing WHERE the client's file is, whether it is on someone's desk or in the attorney's briefcase, or tucked away in the filing cabinet- it saves time when searching a large or even small office for a file- just click on the client's Matter and look for "LOCATION" and BAM! it tells me the last entered location! ABBY keeps track of notes, events, tasks/to-do's, court hearings, appointments- anything that is important to your office. When a client comes in to the office or calls, I can easily pull up ABBY and see what notes or tasks that others have placed in the system for that client, then I can easily help the client do what they need to do, like print out documents for them to sign - or maybe collect a payment for something- I can help the client without having to pull others away from what they are doing. I have found ABBY to be an AWESOME TOOL for the law office- ABBY is right up there with the scanner, copier and telephone! Cannot run a business without any of those!!

Inconvénients: the ONLY 'bad' thing, is if the HUMAN does not enter their tasks or to-do's, or utilize ABBY as intended. ABBY is like a car, she is not going to go anywhere unless you put the tasks, to-do's, hearings, location of a file, etc. in her. Train the employees to utilize ABBY for your office's needs, and there will be no 'negative' anything regarding ABACUS.

  • Source de l'avis 
  • Publié le 21/09/2018
Eric S.
Managing Director
Services juridiques, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 01/04/2018

"We have relied on this software as one of our primary organizational tools for over five years."

Commentaires: It is a mostly comprehensive business-management tool

Avantages: The Abacus software, now on Abacus Private Cloud, almost always is functioning properly, and is accessible from anywhere, anytime. After our experience, we would now not use anything that is not cloud-based, particularly being in a city highly prone to power-outages, floods, and hurricanes.
We have found the software to steadily improve in features and speed. The customer service is the best I have experienced very particularly in the software industry. The techs are all very knowledgeable and carefully resolve every inquiry. They are also available very quickly, an absolute anomaly in the software business.
The calendering component, as others have observed, is a key strong-point. The linking in of all events, documents, e-mails, and notes into one accessible electronic folder provides the convenient efficiency that you will frequently use.
It is possible to scan documents directly to the cloud case file from your local computer - an important step-saver.
Adobe Acrobat Pro DC, when installed, functions on the APC desktop.
You will need reasonably strong, consistent Internet connections. Airport terminals are mostly unusable work locations even with a "jet-pack" or cell-phone "hot-spot."

Inconvénients: This is a powerful software tool. As such, except for the calendar, it is not a "plug & play" system, except for the most computer-fluent users. To fully utilize its comprehensive features will take a commitment to initial as well as ongoing learning while taking the daily, time-consuming steps to precisely link all activities back to the case file. However, the added work will and must obviate the paper file.
The queries, forms, and reports functions are all very valuable but are far too complex to user-initiate, and each requires ongoing custom installation by the provider.
Cost-effective file collaboration with outsiders is not possible, therefore an added cloud account and the expense is required along with the time of copying and moving sizeable files.
Changing accounting from existing into the integrated system is a major transition to be carefully evaluated in advance. Maintaining the current accounting system, at least temporarily, will be required.
This software must be your primary organizational tool as it will grow into a weighted expense that is justifiable only if it is the key resource.
The software does crash daily when trying to interact with Outlook for file linking of e-mails. It can usually be resolved with a quick re-start.
Initiating printing is quite slow and getting slower but understandable with a remote server.
Microsoft Office, Adobe Pro, and Reallegal depo transcription all work very well here. Some other applications do not at all.

  • Source de l'avis 
  • Publié le 01/04/2018
Vanya T.
President
Marketing et publicité, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 26/07/2016

"AbacusLaw is the heart of my practice."

Commentaires: I have been an AbacusLaw customer since 1998. I believe I was the first accountant to try and adapt your matters based program to a client based usage. We spent many hours adapting your improvements every year to insure that I could continue to manage my accounting practice through your program. It was a challenge, but the results are well worth it. I have a data file that has a record of every appointment, every phone call, what IRS agent is assigned to what case, etc., since 1998, for over 5500 tax clients.I have a record of every bill sent to our business clients since we started using Abacus Accounting to manage our receivables. I believe so strongly in this program that, when I joined H&R Block 3 years ago, I demanded a clause allowing me to put this program on their computers. After investigating your program, their tech team recommended that the clause is allowed in my contract, a very rare concession by H&R Block. They have since designed a program for appointments, which is free, and which I am required to use. So we make our appointments in AbacusLaw first then input them into the AM. It takes a little more time but it is worth it. When a client says they have not heard from us, I print out the Abacus record of contact, showing the date and time calls were made and what messages were left. It immediately tames the angry beast and I usually get an apology. This program is the heart of my business. I would be lost without it.

Avantages: Their support is absolutely the best. In the very unusual event that I need support, they always remember me, are friendly and super knowledgeable. Usually I am asking for a workaround to make their program do something it isn't designed to do. They could just impress me off, but they really try to make it work the way I need it, and they usually find a way. Having client info at my fingertips makes me look very efficient and very competent.

  • Source de l'avis 
  • Publié le 26/07/2016
Barzin S.
Attorney / Firm Owner
Services juridiques, Auto-entrepreneur
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 28/06/2017

"Affordable; complete; intuitive"

Commentaires: This software allows me to run my small law firm without having to hire full time assistants and automates about 80% of my administrative tasks.

Avantages: 1. Affordable: Having purchased similar software years ago and having paid an amount for it, I knew that the cost of a new firm management software that handled both front office and back office matters was going to be a major obstacle for me. Particularly if I wanted the software to be resident on my computer as opposed to web-based. But, with the monthly payment plan that Abacuslaw offers, it was very easy to sign up.
2. Complete management solution. There are very few programs around that offer both a full management software and a full accounting software to attorneys. Most of the software out there offers a billing component, but not a full accounting solution. With Abacuslaw, I can have both for the same price. I don't have to have another accounting software like QuickBooks pro to handle the accounting of my office.
3. The software is very easy to use. Most of the time, I can figure things out by myself without much training. But, to the extent I need training, I can find videos on YouTube or worst case scenario, I can sign up for their affordable one on one instructions.
4. Really good support staff: My questions or problems are usually answered and resolved on the same call into the office. Very responsive and knowledgeable support staff and extremely cooperative and helpful.
5. I've done lots of research. Not too many companies with the same level of service and features for the same price. Highly recommend it.

Inconvénients: 1. Glitches. While support staff is very responsive, the number of glitches is at times distracting. I would say that I average about maybe one glitch every three months or so. But it is dealt with very soon.
2. Data migration: The only major problem I had with Abacus law was their data migration. I was migrating from Amicus online and they could not transfer my data. Finally, the only thing they were able to migrate was my case information. I had to reenter my financial data myself. My suggestion is to make sure that they understand what format you are migrating from and get a firm commitment from them that they can handle the migration without problems.
In the end, though, the drawbacks are so small, compared to the benefits that the minor complaints I have don't even register.

  • Source de l'avis 
  • Publié le 28/06/2017
Devan B.
Attorney/Owner
Cabinet d'avocats, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 13/06/2017

"Excellent Technical Support"

Commentaires: Does just about everything I need to for law firm practice management, once I've tinkered with it enough.

Avantages: Because I am a power user, I am able to make it do everything I want . There is not any other PM software out there that is as customizable. However, that comes with a cost in usability (more on that below). However, I have had excellent technical support. I had an issue that I could not solve on my own. I called CS and, although they were not able to resolve it in that session, I was impressed with the thoroughness of the work and the help offered. They went above and beyond to to try to ID the issue. After tinkering around more, I called back with more info and was connected to another tech who was able to resolve the issue. Both had excellent professionalism and telephone demeanor. I was very impressed by these two experiences and with the quality of the technicians. This was much better service than I expected and there are only a few companies who have provided this quality of support.

Inconvénients: There is a cost to customizability. That is that it can be quite difficult for a non-computer-guy to set up beyond basic calendaring and contact tracking. The workflow and database relationships are not particularly intuitive. Even simple things like creating a search query take more computer knowledge than most attorney will have. Setting up reports or calendar rules is extremely user-unfriendly. Without my computer background I could never have done it. Because I'm a power user, I can adapt it to meet all of our needs. But out-of-the-box, it's a little too generic to be really useful for most attorneys, even with the "Special Editions." The attorney who referred me to Abacus uses it as nothing more than a calendar and client contacts and it's too expensive to use it that way.

  • Source de l'avis 
  • Publié le 13/06/2017
Kayle S.
Admin Assistant
Cabinet d'avocats, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 20/06/2017

"Support is nothing short of phenomenal! We switched from Amicus to Abacus and are very happy."

Commentaires: We did the switch because of the buy-out of amicus but have been very happy with the change. We are doing everything through the cloud and it has been seemless.

Avantages: Probably the most is the support. I put off my first support call for a long time--waited until I had a good chunk of time because I assumed I would be on hold forever. Not the case. The person that answered the phone (no hold time) was the person that solved my problem with ease. They explained what they were doing so that I could handle the next time if there was a next time and they haven't treated anyone in our office like they were dumb--even when they had no idea what they were doing. This has been the case each time we have called support. The transition, once all of our data was converted went smoothly and even our limited computer users had little problems from day one.

Inconvénients: The least are probably things that I just don't understand how to do yet. We have only been using the software since January, so I try to spend a little time weekly learning a new aspect of the program. The one thing I wish it would do that amicus did, was in events, I could schedule events that would be added in once another even was completed. In abacus I can set dates out in advance, but they are not contingent on when something was completed. Hope that is something they are looking at for future upgrades. That is probably the only thing I miss from amicus.

Réponse de l'éditeur

envoyé par Abacus Data Systems le 21/06/2017

Kayle,

We are tremendously glad to hear that the transition has been a good one! To take a deeper dive into the features of AbacusLaw, we recommend joining our weekly half hour "Free Training Friday" webinars. You are also more than welcome to contact our support team at any time who will be more than happy to impart some tips so you can fully take advantage of our software.

Watch past webinars and register for future ones here: https://www.abacusnext.com/webinars

Best, AbacusNext

  • Source de l'avis 
  • Publié le 20/06/2017
James F.
ATTORNEY/OWNER
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    Sans note
  • Support client
    5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 04/12/2015

"ABACUS PRIVATE CLOUD - A GREAT COMPUTING PLATFORM FOR LAWYERS!!"

Commentaires: For the last 20 months my entire law office has been run on Abacus Private Cloud. It has worked flawlessly, with great, responsive, USA-based tech support (for set up issues and as needed thereafter). APC enabled me to put my entire law office into a private cloud environment, in an industrial data center custom-built solely for this purpose, dedicated to the legal profession, and managed by top-notch professionals in the data center industry; this is something I could never have achieved on my own, or through another vendor. The benefits to my law practice from Abacus Private Cloud are:
- - My data is secure and safe in the Abacus Private Cloud data center. No more local data backups, because all data is on the private cloud server, and is backed up there.
- - My local equipment costs are drastically lower than before I switched to a private cloud. I eliminated the three desktop computers that I was previously accessing remotely.
- - I don't need costly application software on each local access device. All law office applications can be run on the private cloud server, not on local hardware. The local devices are there simply to display and interact with the private cloud server.
- - My private cloud server can run any software, whether related to Abacus or not. Therefore, I can run the application software that my meets the specific needs of my law practice, regardless of the vendor.
- - My local IT and tech support costs are $0.
- - My staff and I have become totally mobile, without sacrificing efficiency. This means that each employee, as needed, can work on their own schedule, and from any location with cell phone coverage, electricity, and an Internet connection. This creates a flexible, modern, and dynamic work environment, resulting in a better quality of life, happier attorneys and staff, and a better work vs. life balance for all involved.
- - All law office applications and data are accessible 24×7 for each user via any device: desktop computer, laptop, tablet or smartphone.
- - Private cloud technical requests (e.g., email configuration, remote access from a new device, etc.) are promptly resolved by the Abacus Private Cloud support staff.
- - System reliability (uptime) is outstanding.
In sum, this is a truly great product, at a reasonable price, with great customer support. I highly recommend you get it!! Thanks.

Réponse de l'éditeur

envoyé par Abacus Data Systems le 10/12/2015

Mr Farr: Thank you for being a valued Abacus client. We're glad that you have fully automated your practice Abacus Private Cloud, and enjoy your virtual workplace environment. We are committed to providing our clients with a comprehensive suite of fully managed legal technology products and services to help guarantee the integrity and security of their sensitive data, as well as to enable their success and ultimate performance. Thank you for the opportunity to serve you, we wish you much success! Best, The Abacus Total Care Team

  • Source de l'avis 
  • Publié le 04/12/2015
Amanda S.
Attorney
Cabinet d'avocats, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    3 /5
  • Support client
    2 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    5/10
  • Source de l'avis 
  • Publié le 05/04/2019

"Easy to use and customize, terrible customer support"

Commentaires: I've enjoyed using Abacus for many years. I used the cloud based option which was really great aside from the cost for storage space and it's limitations. I'm not crazy about their support team, but it wasn't a huge problem because it usually worked fine on it own. There are limits to the reporting, but they are also very customizable within those limits. Creating custom mail merge documents is a breeze.

Avantages: I like the ease of making documents and templates with Abacus. It is very customizable and easy to use. I like having the matters and names databases and being able to cross reference cases with people. The reporting is good, but could use some work so that you can pull reports from 2 different databases at once (i.e. the addresses of all of the clients or providers for all active matters).

Inconvénients: The draw back with Abacus is that it doesn't give you check lists or ways to case manage very well. It's easy to use and customize, which is good, because their customer services is slow and not great.

Réponse de l'éditeur

envoyé par AbacusNext le 09/04/2019

Dear Amanda,

Thank you so much for taking the time to review AbacusLaw. At AbacusNext, providing excellent products is very important to us, so it's good to hear we're delivering on that promise.

I'm sorry our client service hasn't met your expectations; please feel free to get in touch with me if I can help.

On behalf of all of us at AbacusNext, thank you for your patronage. We look forward to being of service for many years to come.

All the best,

Katie Ternes
Marketing Coordinator
AbacusNext
(858) 882-4882

  • Source de l'avis 
  • Publié le 05/04/2019
Keelin B.
Law Practice Owner
Cabinet d'avocats, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 27/03/2020

"Good if you make additional significant investment into tailoring it to your firm's needs."

Commentaires: Abacus is probably best for an office with existing procedures and forms that is willing to make a significant investment into customizing and maintaining Abacus, including having at least one Abacus-designated point person who develops intensive understanding of Abacus. A point about customization: you need to think through your process. For some, a more "plug and play" program may help you to figure out your process.

Avantages: Potential flexibility because of many functionalities. We use it every day to track matter activity, coordinate schedules, meet deadlines, retrieve critical information, and bill clients.

Inconvénients: Cannot use many features without hiring expensive Abacus professional because program is not intuitive. Numerous online resources, including knowledge base and trainings, but difficult to find what I need when I need it.
Reports and queries: Odd that in our present "plug and play" world, reports are poorly formatted and queries difficult to use.
Email integration: Does not integrate with our google suite, only Outlook.
Customer Support: Expertise and availability has declined, although still reasonable, if more time consuming.

  • Source de l'avis 
  • Publié le 27/03/2020
Norm K.
Managing Member
Cabinet d'avocats, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    1 /5
  • Rapport qualité-prix
    2 /5
  • Probabilité de recommander le produit
    3/10
  • Source de l'avis 
  • Publié le 15/02/2019

"Problems with Support"

Commentaires: Three of four years ago, I would have given five stars on all categories. Things have changed. In addition, the new owners increased annual license fees 40% last year.

Avantages: It is a comprehensive software product for a law office, with case management, document management and billing. Our firm has been using it for 12 years.

Inconvénients: The original founder of Abacus had very high standards. Tech support was very good. You could always connect quickly with a knowledgeable tech support specialist. In addition, for the first 7 or 8 years we used it, it was virtually bullet proof. It rarely, if ever, had a crash or issue of any kind. In more recent versions, you started to see more crashes or technical problems. But, at least the support was good when needed. The founder sold the company a couple of years ago. They acquired Amicus, several other products and most recently HotDocs. The quality of their tech support has significantly deteriorated. For example, we had a crash using the billing component, with a window that popped up with an error code this morning at roughly 9:00 a.m. Called tech support, was on hold for ten minutes, then prompted to leave a message. Left message at 9:10 a.m. this morning. In fact, both I and the user of the workstation left messages. It is 3:15 p.m. and Abacus has not called back.

  • Source de l'avis 
  • Publié le 15/02/2019
Louise S.
Costs Lawyer and North West Regional Manager
Cabinet d'avocats, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    3 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    4 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    2/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 17/08/2018

"Ongoing diffciulties"

Commentaires: As usual, Customer support was very helpful. He called when he said he would and did his best to resolve the issues over which he had control. Where the issues related to Amicus and he could not resolve them himself, he has pointed me in the right direction so that at least I can try to get them resolved in the future if he can’t do so whilst I am on annual leave. In my view, Customer support assistance is really the only redeeming feature of the support provided, with no one else showing any real interest in helping me. The product could be excellent but is let down by speed and support issues. Now I only bother to contact Customer support as he is the only person who has really shown any interest in trying to resolve issues.

Avantages: The product has a number of useful features which make it good for use in legal work. The ability to store all documents and correspondences within a file and send them by email or move them to different files are excellent, as is the ability to generate template documents and amend as necessary

Inconvénients: The product is often slow and cumbersome to use, with numerous glitches which never seem to get resolved. we are based in the UK and were told that we would have 24 hour support, but this simply hasn't happened. I have had some issues with Outlook, copying and pasting and documents not attaching to emails for three months now and, whilst Customer support has made every attempt to try and sort these out, he is only able to do so during US working hours (which means from around 3pm UK time) and, despite his commitment and many efforts, the problems are still not resolved which, I understand, is because there is a bug for which there is so far no fix.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 17/08/2018
Julie L.
Paralegal
Cabinet d'avocats, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 29/08/2018

"Would like more training (i.e. a weekly "how to" e-mail that is short and sweet with something abacus offers curtailed to how company uses the product would be nice."

Commentaires: The out of the ordinary task I was assigned frustrated me for several hours before I reached out for assistance. But when I did reach out, the assistance was there. It was something I could do, I just needed guidance. The executive from Abacus not only guided me through the process, but he explained what I was doing as we worked through to completion of the task and how it worked so I could easily do on my own the next time. Today, I had to go back in and add another search element and was able to do so without the frustration as before. I understood how it worked, and to clone what was already working so I didn't lose what had been done but improved upon it. Thank you very much for the help AND suggestion to clone before editing!

Avantages: It combines calendar (both legal and non-legal), accounting and legal / case management into one area. Legal forms are updated regularly. Notes can be made addressing each case progress and conflict of interest checks are easily manageable. Automatic population is convenient when working on new matters under regular clients. The help line has always been quick, easy and convenient. Every person I have ever spoken with has been of great assistance, without hesitation. Thank you.

Inconvénients: It is difficult (for me) to figure out the help through the on line directions to complete an out of the ordinary task.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 29/08/2018
Gary A.
Attorney
Cabinet d'avocats, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 30/03/2020

"Abacus Cloud"

Commentaires: I am a sole practitioner concentrating on Worker's Compensation, Personal Injury, and Municipal Court cases. My calendar and "corporate knowledge" of my cases has improved a lot. My staff likes the software. I highly recommend it.

Avantages: I have been using Abacus since 2004. I just transitioned from using on my local server to having it and my IT hosted on the Cloud. Abacus is logically organized in a flexible way that allows me to categorize my notes in a way which really suits my practice. It is pretty easy for my staff to learn. It has an abundance of features, including some that I have not yet explored. As an Attorney, I really like the calendar and reports function. As an employer, I really like its document production feature.

Inconvénients: Occasionally I have problems printing envelopes from a separate envelope printer, especially when adding a new computer to the network.

  • Source de l'avis 
  • Publié le 30/03/2020
Carol B.
Office Manager
Cabinet d'avocats, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    3 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 23/03/2020

"Cons with Licensing Issue"

Avantages: I keep the firm-wide calendar. I am the only one in the office who uses Abacus. It's easy to use for my purposes.

Inconvénients: I have issues with the license. We have and have always had only one license for the software. I am the only person in our office who uses the program. Whenever we change computers or systems there is always an issue with getting Abacus to work again because of the license. We are changing systems and will be eliminating our server and users are now working from their desktops. This created a problem when Abacus was moved to my desktop. Now that Abacus has been moved to my desktop this is again creating a problem because suddenly with the Covid-19 virus we are all working from home and while I can log in remotely, I cannot run programs through my desktop. So now our IT company will again have to move Abacus back to the server and contact Abacus to get the licensing issue straightened out. I cannot physically to to my office and therefore can't print out a calendar for the firm or edit or add docketed dates until this is done. This is frustrating. We have one license, I am the only one who uses Abacus and it's always time-consuming when this happens.

  • Source de l'avis 
  • Publié le 23/03/2020