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Avis clients sur ServiceWorks

En savoir plus sur ServiceWorks

Solution simplifiée et complète pour les devis et travaux, l'expédition, l'inventaire, les points de vente, la comptabilité et le suivi en temps réel.

En savoir plus sur ServiceWorks

Avantages :

It is integrated with Service Power, Service Bench, Quickbook and Shopify. The warranty/claim submission is a very smooth process where many hours of time has been saved.

Inconvénients :

In fact, reps indicated several times that I was their guinea pig (for no pay) in helping identify all of their bugs.

ServiceWorks - Notes

Note moyenne

Facilité d'utilisation
3,6
Service client
4,0
Fonctionnalités
3,8
Rapport qualité-prix
3,9

Probabilité de recommander le produit

6,6/10

ServiceWorks a reçu une note globale de 3,8 étoiles sur 5 d'après 62 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (62)

Stacey
CEO (É.-U.)
Services aux consommateurs, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Small Business Miracle for Field Management

5,0 il y a 9 mois

Commentaires : We are glad we switched. We used SW with our prior employer and there was still a lot of beta going on and so when we started our own company I thought we could find something more well put together and that was not the case. As far as from an appliance store and repair company this software is amazing. Just the part integration with Marcone has saved me soooo much time in the back office.

Avantages :

Our favorite is the texting capability with our customers in their jobs and the part inventory and EVERY manufacturer part for appliances being in the system and we do not have to add part numbers or prices in, OMG such a time saver. I love being able to customize our own invoices to show what we need it to for our business. Entering a customers information and scheduling is very easy and fast since it is all o one page, no switching pages or screens.

Inconvénients :

I have had a few issues with reports or some things not saving properly. The issues are minor compared to what I have experienced with other software or the mobile app though. When updates happen sometimes there is glitches, but their support when you reach out is fast with fixing or having a resolve.

David
President / Co-owner (Canada)
Énergies renouvelables et environnement, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

How service works saved us at least one full time employee AND made our services better

5,0 il y a 3 ans

Avantages :

The scheduling and ease of information gathering. The way it is setup we can easily navigate and find what our client wanted and we are now able to customise even more their experiences with us. It has removed a lot of non value added activities that we had to do manually. We have the opportunity to look for cost overruns and how efficient we are as a company every day and at any time we have access to progress reports.

Inconvénients :

The initial configuration is rather easy but being in Quebec, Canada has made some issues difficult for us in setting up taxes and linking up quick books. Otherwise the CRM, Dispatch, job creating software ticks all the boxes for us.

Susan
Office Manager (É.-U.)
Services aux consommateurs, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Useful but frustrating

3,0 il y a 10 mois

Commentaires : A mix of frustration and benefits: ServiceWorks is not an easy program to use -- it takes a long time to train in and understand; there's a multitude of steps for many operations ... for instance selling a part over counter is an involved multi-step process, making the customer wait while all the invoice and sale entry steps are performed. When there are multiple steps for a given operation, if one step is not done correctly, it can be time-consuming and frustrating to figure out what went wrong and to correct it. You cannot have part-time inexperienced office help at all using this system -- we spend much time correcting improper entries and trying to get them to do things properly. It's been very good to have the SD mobile link to the system, although there are issues with that too if the tech is not thorough in filling things out properly and selecting the date for parts returns (easy to overbook when this doesnt get done) ... one thing that doesn't go over well is the office personnel correcting/reminding the techs to fill out the paperwork thoroughly... The training manual for ServiceWorks is WAY OUTDATED -- no excuse for 20 or so years to go by without redoing/updating the manual -- again, very time-consuming and frustrating when trying to learn the system, and way too wordy. Also, the system seems to crash or lock up occasionally causing a standstill in operations until the owner gets back from his service calls to care for the issue.

Avantages :

Great tech support and availability; SD mobile allowing office and in-field techs both able to see the progression and status of service calls, and a big time-saving help to the techs. However, while it's a time-saving boon for the techs, it has caused probably double the amount of time spent in office for this system vs. Swiftlink. It is also very nice to have the parts inventory linked to the jobs tickets/invoices.Warranty claim management and filing has been more streamlined with ServiceWorks and we find this to be a huge benefit.

Inconvénients :

Customer address: A glaring fault in this program is that there is only one address line for addresses, which is enough of an issue in itself that I would never choose this program again because of this one thing! In our area, 3/4 of our population is transient, lots of 2nd/3rd homes, and the need to have further defining information for many addresses which requires a 2nd address line or a line for a business name and then an Attn: line. One address line is a very outdated entry form and really unheard of any more. PARTS: The special order parts chart for checking in parts can be a real pain when "tentative parts" are allowed to plug the chart up. We were of the understanding that we could have a Master List of parts we stock and that there was another place we could have nonstock parts listed ... this doesnt appear to be the case - if you want a record of non-stock parts that happen to be in the office stock, they need to be in the Master List in order to select them from the inventory or to see that we even have them... we worked out a system to mark those nonstk parts in the Master List; also it would be nice to have a field where you can put the date the last time a part in the Master List was updated... we worked a system out for that as well. LOCATION finder for dispatch map: is often wrong, often not very accurate... would need to link to a better GPS system in order for this to be dependable and useful for mapping routes.

Jessica
Owner (É.-U.)
Services aux consommateurs, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great software

5,0 il y a 3 ans

Commentaires : It's a great app for appliance repair companies like us.

Avantages :

Offers a lot of options and makes everything really easy for the office and techs both.

Inconvénients :

It has occasional bugs that make it impossible to work but it's rare and the customer service is great about fixing it!

Carol
OWNER (É.-U.)
Services aux consommateurs, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Fairly easy top use and easy to train employees on

4,0 l’année dernière

Commentaires : made it very easy to be almost paperless everything is done on the technicians phone.

Avantages :

easy to use and easy to train employees on, very easy to use on the phone and has very few problems.

Inconvénients :

if you show a payment as a down payment you cant remove the payment without showing that it is a refund.

Karen
PRESIDENT (É.-U.)
Services aux consommateurs, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

OK product

3,0 l’année dernière

Commentaires : My overall experience is not super high. I just feel that for the money we spend we may be better off to spend it on software that would be more user friendly. Once again, just haven't had the time to see what is out there.

Avantages :

The scheduling is what we use the most and I do like having everything at a glance. (The dashboard) I also like the you tube video tutorials.

Inconvénients :

This is very complicate software. After using for almost two years we are still figuring out many of the options. Getting our techs to use it has also been difficult for that same reason. Because we are a very busy small business we just don't have the time that is needed to sit down and figure it all out. We came over from Swiftlink and to be honest we still use Swiftlink for many things. Eventually that will not be and option but for now it's getting us by.

Shirley
Owner (Canada)
Services aux consommateurs, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Software for the Appliance Service Professional

4,0 il y a 3 ans

Commentaires : the most important part of the program we were able to start using it almost immediately At the time we got the program Service Works was not active in Canada but since we had used a previous product of their design they offered it to us and switched over our old program to the new one. While we have only used this product a couple of years we have worked with this team for years and they are great. I struggle with technical issues and they take time to explain (in English) what is going on.

Avantages :

There are many wonderful features but the feature we utilize the most is the dispatch. Being able to dispatch a call by location of the tech allows us to start the day knowing how the week is setting up.

Inconvénients :

I am having a few issues learning all the features some are a bit redundant but we have to devote the time to learning to use the features making it a priority

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Construction, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : GetApp

Must have patience

2,0 il y a 6 mois

Commentaires : Horrible. Any time we had issues we were told “we don’t know”

Avantages :

The dispatching is probably the only positive.

Inconvénients :

SW customer service and technical support is HORRIBLE! They sell you a dream at first but quickly you find out you’re solo in trying to navigate the software.

Rob
owner (É.-U.)
Services aux consommateurs, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Doesn't work well for my 1 man Appliance Service Business

3,0 l’année dernière

Commentaires : Not real pleased as I said Inventory Control does not flow easily.

Avantages :

Only pro is it can be used on a mobile device.

Inconvénients :

Keeping up with inventory does not flow easily. There are too many areas where you have to go and keep up with inventory. Currently my inventory is a mess. And I don't know how to fix it. You have to continually go to another screen and update inventory. I was converted from SwiftLink Software after 30 years. Now everything is in modules and tiers, which cost more depending on which tier you need. Lost a lot of features after migrating to Serviceworks. Lost monthly billing & warranty billing.

Kevin
Owner (É.-U.)
Services et installations de loisirs, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Bin Showered uses Service Works

4,0 il y a 9 mois

Commentaires : It’s been great to grow with Service Works as they are learning the bin cleaning industry.

Avantages :

I love the support and constantly enhancing the product to help bin cleaners

Inconvénients :

I wish the scheduling optimizing tool is more user friendly that can easily change changes optimized with a drag and drop. And I wish the mobile app had a few more features

Price
Owner - Operator (É.-U.)
Services environnementaux, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Disappointed Entirely

1,0 l’année dernière

Commentaires : TERRIBLE... we were misled, and our money was taken without any functional support from the team. The 'Fully customizable' interface was poorly executed, lacked customization, poor support from the tech who was assisting us. They could not answer questions, could not fulfill any of our wishes, it took days and sometimes weeks to get changes done, and when we cancelled, we were thanked for our 'gift' of several thousand dollars and NO REFUNDS... "go pack sand... Super Clean Cans!" ... muhahahahah WOULD NOT RECOMMEND... We were so excited, but found out this was just a snake-oil sales pitch to take our money, but not deliver on a single service

Avantages :

We liked some of the features in the back end. We are a trash can cleaning business and the sales person said that we would love the "fully customizable" integration feature with our website and the ability to take payment for services in advance. We realized this was a lie.

Inconvénients :

We were misled about the features and integration abilities of the product. When we deployed and started the integration into our website... the "fully customizable" interface was very lacking, our customer service technician's favorite words were... "No, we can't do that" and we felt like we were lied to from the start. Our technician was terrible at support and we immediately tried to cancel the service when we were trying to launch the company. This was a terrible experience and you stole our money, as we paid for a year's worth of service in advance.

JOSH
Service Manager (É.-U.)
Services aux consommateurs, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Could be great. Maybe wait a few years

2,0 il y a 3 ans

Avantages :

The software is inexpensive. The features they proclaim to have are great, but many of them do not work as advertised if at all.

Inconvénients :

There are constant major changes that are not communicated. Repeat failiures within the software are almost a weekly event. It is to the point where we joke around about betting what is going to fail next. We have had issues with everything you can think of from ordering/checking in parts, submitting claims, sending notifications, routing, scheduling, accounts receivable, reports made, etc. You name it and it either is still not working or has broken multiple times in the last few months. Most recently was today when customers were getting notifications if the schedule date was changed on their ticket. It was the notification to let them know parts were in. Also today was the system automatically changing the status of tickets with backorder parts received to a status that isn't usable. These are both items that have failed before and I'm sure will fail again. They fail to test updates sufficiently when they are made time and time again. Their customer service is non existent. Easy way to tell is to try calling the number yourself. I'm convinced it is set to just go to voicemail automatically, and don't expect a call back. The only live person ever available was the sales rep who first set us up. He was great but has now left the company and I expect many users will do the same.

Réponse de l'équipe de Service Works

il y a 3 ans

We are constantly trying to improve and provide all of our customers support and care. We always listen to our customers and add new features. We learn from you to make our software better everyday. Thanks for the feedback and being an amazing customer!

Linda
Owner (É.-U.)
Services aux consommateurs, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

I don't believe this software is anywhere near ready for public use, due to constant bugs

1,0 il y a 3 ans

Commentaires : I liked and trusted the customer service rep, or else I would have quit my subscription LONG ago. My experience throughout with actually using/trying the software was awful. I've never spent so long trying to figure something out, trying to set it up, trying to make it work, and trying to get bugs worked out, than I have with this software (about 7 months). When I finally switched to another software, I got all of this set up and working beautifully in ONE month.

Avantages :

The customer service representative was very knowledgeable and helpful, and also very sympathetic/apologetic regarding the constant bugs I kept having to deal with. He did a lot of work to keep bringing these problems to the developers' attention.

Inconvénients :

It is the buggiest software I have ever experienced, and I can't believe it is "ready" for public use. In fact, reps indicated several times that I was their guinea pig (for no pay) in helping identify all of their bugs. Almost every day, either the schedule wouldn't work, the dispatch wouldn't dispatch, the emails wouldn't email, the whole program wouldn't work, job times got changed to 3 am, etc. etc. Usually it was the employee app that didn't work. Many of my employees gave up on the app and refused to try it ever again. Additionally, it is EXTREMELY hard to figure out how to use. Whatever you think is how you should use it is DEFINITELY not how to use it, as you will screw something up.

Réponse de l'équipe de Service Works

il y a 3 ans

We are sorry for the problems you faced. We did try our best to accommodate all your enhancement requests including custom commission report, permission enforcement on mobile app, ability to send bulk statements, custom invoice template. We are glad that you found the software. If you change your mind in the future, we are always here.

Robert
owner (É.-U.)
Construction, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

End of the search

5,0 il y a 4 ans

Commentaires : My overall buy point was their customer service. The attention to detail that [SENSITIVE CONTENT HIDDEN] delivers to my situation gives me all the confidence in the world that I will stay with this company for a long time. We can now set this aside as we rebuild our business in the future. We are licensed in NY. TN and AZ and are expecting 100 employee's in each location. This software will be going right along with us.

Avantages :

I like the population auto fills. The search ability is a key factor in running our business. We ran a business in Arizona with twenty-five employee's and keep tracking of what was going on was our biggest hurdle. I tried a lot of other software for this purpose (several costing 5 times the cost of sw) without the power of service works.

Inconvénients :

Just like learning any new software there are some frustrations along the way. There are a few bugs in the system that haven't been ironed out yet, for example; sometimes I will but in place holder information like the phone number if I don't know it. I will enter all fours or something with the intent to go back and enter the number when I get it. SW uses the ph number for the customer number. I doesn't allow you you to edit the customer number, oh it has the edit icon and you can delete it, but it won't allow you you to enter anything. By the way the work around for this one is copy and paste.

Dave
Secretary (Canada)
Construction, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Makes simple tasks complicated.

1,0 il y a 10 mois

Avantages :

inventory feature is nice... when it works.

Inconvénients :

This program makes simple tasks complicated. Highly discourage from using. App works mediocre on a good day, on-boarding is a disaster, and the financial reports the SW produces are unreliable. Strongly recommend looking at other options before using this program. We gave it a solid chance. Used it for 6 months, across 3 companies and 25+ staff. All of our staff had very similar experiences. Wasn’t worth continuing with. Decided to ditch the platform completely, even after paying in full for 3 licenses for 3 companies, as that would cost less than all the labour in trying to get the program to work properly. Save your time and keep your sanity…

Jasmine
Office (É.-U.)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Unsatisfied Customer

2,0 il y a 3 ans

Commentaires : So far our experience hasn't been the best. It is extremely hard to get any help, and when we do contact Service Works, it takes days to get a response. With the change over from Swiftlink, it just seems like a lot of things got messed up and to this day we are still fixing mistakes.

Avantages :

The thing I like most about this software is that we can use it on multiple devices.

Inconvénients :

The thing I like least about this software is how there is no instruction manual. There are many things about this program that make our daily use difficult. Since our switch, the same serial numbers have gone to multiple customers - which is a huge problem. Also since our switch, our accounts receivable has been off.. statements don't print for people that owe. The accounts receivable is also listed by first name, last name - and it would be a whole lot easier to go through if it were last name, first name. Our inventory also got messed up with the switch over, so we had to go through all of that again. It just has caused us a lot more work and we have to be extra aware of billing and serial numbers now. It would be very helpful to have an instruction manual or something to go off of.

Richard
Owner (É.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Blazing Bins

5,0 il y a 9 mois

Commentaires : Working with the team up to this point has been a great experience

Avantages :

That they are willing to make changes or update the software and the programming to fit the needs of the service provider

Inconvénients :

At this time, the scheduling is not the most friendliest process. There is period there has been updates which are currently being used and looked at to see for approvements.

Rachel
Office Manager (É.-U.)
Services aux consommateurs, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Service Works

1,0 l’année dernière

Commentaires : We are looking for another program to replace this one since we are very unhappy with the program.

Avantages :

The only thing I like about this program is the customization that we can do in the configuration.

Inconvénients :

There is a lot of redundancy in a lot of areas of the program. Also, when we migrated from Swiftlink to Service Works, a lot of our information didn't migrate properly, so I can't even use the reports feature to do billing. It is not and never has been accurate. Also, a lot of areas have too many steps that could be simplified.

Cesar
Bin cleaner (É.-U.)
Services et installations de loisirs, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Bin Cleaning

5,0 il y a 7 mois

Avantages :

I like that everything can be managed in one spot.

Inconvénients :

Its a bit overwhelming having features I don’t use, would be nice to have the option to have sections appear or not. Ex item/part

Audrey
Owner (É.-U.)
Vétérinaire, 2–10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Worse Experience Ever

1,0 l’année dernière

Commentaires : The onboarding was terrible; the communications were awful; after letting multiple people know the program was not a good fit we didn't get a call from anyone outside of the programer who documented our concerns. No follow up at all

Avantages :

The tool itself is a good tool and has alot of great feartures

Inconvénients :

Awful experience. Program was just simply not a good fit for our needs. We never launched and they refused to refund the $2000 for the one-year usage for the program.

Alan
Owner (É.-U.)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Not functional for a retail business

2,0 l’année dernière

Commentaires : We cannot get it to sync with quickbooks without multiple errors, You cannot do a paid out of your til for gas or refunds that were bought prior to switching over so balancing the til cannot be done with this program. We have contacted serviceworks rep many times and every time told they will get with someone and get back to us but we NEVER hear back unless we initiate it and then are told the same lame thing. We are currently looking for another program that is more functional and has better customer support.

Avantages :

Scheduling of service calls .

Inconvénients :

We have had nothing but problems with the software and functionality.

Joseph
owner (É.-U.)
Services aux consommateurs, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Sugar City Appliance

3,0 l’année dernière

Commentaires : good, customer service may not get to you TODAY, but will return your call. [SENSITIVE CONTENT] was / is VERY patient and helpful with us. we defiantly would not run as smoothly without it

Avantages :

Scheduling, integration , Integration, INTERGATION across marcone/ servicepower / quickbooks navigation. the

Inconvénients :

Initial rollout was like locking 4 people in a room, teaching them all a common new language, setting a hard launch date saying " at the end of the year, no more English, were all going to speak Portuguese!" and its a little clunky overall, but it gets the job done

Trish
owner (É.-U.)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Helpful in many ways

4,0 l’année dernière

Avantages :

Enjoy having a cloud based system which give us more flexibility in how we run our business.

Inconvénients :

We are rural and don't have good internet connectivity. Our tech cannot use the system while out in the field doing the jobs most of the time. We have to complete the jobs in the system at a later date. The system posts the job information as of the date the ticket is completed in the system vs posting it on the day the job was actually done (the schedule date). This makes it impossible to use the accounting functions in ServiceWorks. It would be nice not to have to double enter every job.

steve
owner/operator (É.-U.)
Génie mécanique ou industriel, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Disappointing

3,0 l’année dernière

Commentaires : I think now its working ok my problem is integrating with quick book

Avantages :

its connected to Marcone parts distributor

Inconvénients :

it doesn’t integrate with quick books and no one there known how to make it work its been going on for three years now. i would have changed by now and i still might change for next year

MARK
OWNER (É.-U.)
Animation, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

TITLE YOUR REVIEW

3,0 il y a 3 ans

Commentaires : ITS BEEN A TOUGH LEARNING CURVE, STILL HAVE A WAYS TO GO. THE SCREEN IS SO BUSY, ITS HARD TO FLOW THROUGH THE DATA ENTRY PROCESS. IT WOULD BE NICE IF THE PROGRAMERS HAD A SIMPLE SET UP SELECTION, WHERE BY YOU CHOOSE YOUR INDUSTRY AT THE INITIAL START UP AND THEN THE SIMPLEST/CLEANEST TEMPLATE FOR THAT BUSINESS IS WHAT YOU BUILD FROM, THIS WAY EACH COMPANY CAN DECIDE JUST HOW MUCH DAY TO DAY INFO THEY WANT TO MONITOR. I FEEL THERE IS SO MANY OPTIONS WE'RE NOT USING, THE STEPS TO CREATE AND SCHEDUAL A SERVICE CALL SEEMS OVERWHELMING.

Avantages :

MORE ACCSESSIBLE FROM REMOTE LOCATIONS. WE HAVE ONLY BEEN ON BOARD FOR A COUPLE OF WEEKS SO DONT LIKE IT YET, FRUSTRATING LEARNING A NEW PROGRAM.

Inconvénients :

OLD SYSTEM WAS SWIFT LINK WHICH SEEMED LOW TECH COMPARED TO THIS NEW SYTEM. MANY STEPS HAVE BEEN ADDED TO ACCOMPLISH THE SAME TASK OF SCHEDULING AND INVOICING OUR APPLIANCE SERV CALLS, AND NEW APPLIANCE AND PARTS COUNTER ORDERS. THE LOGIC AND FLOW OF THE PROFRAM IS NOT FLOWING AND INTUITIVE AS I WOULD LIKE, IE... HAVE TO HIT SAVE SO MANY TIMES ON A SVC CALL TICKET OR YOU WILL LOSE INFORMATION, WHY CANT IT SAVE FROM ONE KEY STROKE?