Avis clients sur OnCall Health

Great platform!

Commentaires : Great experience.

Avantages :

Compliance with privacy laws. Great team.

Inconvénients :

Needs a few more features but I am confident the team at OnCall will step up.

Great customer support!

Commentaires : My overall experience with Oncall Health was great. We worked closely with Simone and Brandon who were both easy to work with and super responsive!

Avantages :

The best thing about using Oncall Health as our EHR system for private practice was by far their customer service. They are responsive and listen to feedback to improve user experience!

Inconvénients :

A few minor things about this software that has room for improvement. Again, these are minor little things that would just add convenience to administrators and providers. 1.) Populated notes to include diagnosis, therapist credentials and the option for an electronic signature ( I believe this is in the works) 2.) The appointment ID listed within the "notes" section of a client's roster contact so that you don't have to go back to the appointment page to cross reference. 3.) Real time calendar usage for providers using multiple calendars for appointments 4.) Option to "archive" roster contacts instead of deleting them. Or a way to differentiating current/past clients would be super helpful. We labeled them within the client name to help stay organized

city use only

Commentaires : excellent interaction when buying.
terrible experience when having technical problems.
locked into a 12 month contract for a service that has ZERO business application for us.

Avantages :

excellent package and documentation integration. I liked the calendar booking function and shared documents with e-signing.

Inconvénients :

doesn't work on rural internet systems. I reported this to their technical people who just said it should work fine. In all practical tests we did with rural clients the video did not work at all. The system works fine for in city (high speed internet) but does not work at all with our client population (on reserve). As a comparison we tried Zoom and Facebook video and they worked just fine with the same clients on same networks. As such, clearly there is some video compression overhead that breaks this service in rural areas. When they were unable ot rectify the problem I asked to be released from contract but they made me pay for 12 months anyways for a product that doesn't even work for us.

Review

Commentaires : Great tech support. Poor testing and quality control. I would be happier if I was able to customize more of the system as some features don't apply to my network and are confusing. (i.e complete button in texting). I am often told these features can't be modified. As my company grows we need more customization to our volume and size of therapist network.

Avantages :

Tech support with the rep has been a pleasurable experience and she has been prompt and efficient. We value her support. Over the years the look of the software has become more professional and UI and has improved.

Inconvénients :

My concern is the UX. Clients and therapists often have difficulty as OCH tech quality control needs to be improved. New features or customization need to be tested rigorously. I have found errors in tagging and matching provinces and therapists to our three services. I shouldn't be auditing the system regularly to look for mismatch. This has impacted our relationship with our therapists and our contracts.

Incredible customer service

Commentaires : I researched quite a bit and compared practice management programs while starting up my private practice. OnCall Health was my top choice for its professionalism, security (servers based in Canada, using Stripe for payments), features, and outstanding customer service. From first contact, I had the opportunity to talk to an actual person about package options, pricing, and user functions. OnCall team members guided me through how to use each feature and helped me figure out what would be the best features based on my needs. Since signing up as a customer, I have been connected with a rep to help me with any and all questions (and I have had a LOT as a new sole proprietor!). OnCall Health is ahead of the curve for its customer service and human contact. I don't feel like "just" a user: I feel like a valued customer. Thank you, OnCall Health!

Avantages :

The customer service makes using the software a user friendly experience. It takes a bit of getting used to, but it's easy to use pretty quickly. In addition, I love the security features (Canadian servers) and that it uses Stripe to process payments.

Inconvénients :

It's pricier than other programs, but it has a unique, integrated and secure online/video counselling feature. I don't use that currently but if I do in the future, I know it may be extra cost.

OnCall Saved Me!

Commentaires : OnCall is fundamental to my practice and I don't know how I would operate without it now. From scheduling clients, to having them complete forms online, to providing a secure platform for me to offer virtual sessions to clients, and so much more. It's freed my time previously spent on admin to grow my practice.

Avantages :

Before OnCall, hours of my time were spent each week on emails, phone calls and texts going back and forth with clients to schedule. OnCall has streamlined the administrative operations of my practice, making it easy for my clients to book an appointment and freed up space for me to focus on providing therapy.

Inconvénients :

Integration was pretty seamless. The one difficulty is that the billing feature is not compatible with my current bookkeeping software, this has been somewhat of a challenge particularly due to the fact that part of my practice involves third-party billing to insurance companies.

Solid platform, amazing customer service!

Commentaires : This platform saves me time and keeps my clients' information secure in many ways: dedicated, secure servers, Canadian, cloud (heaven forbid if there's a fire in my office and paper files are destroyed)... And like I said, great customer service.

Avantages :

Oncall Health has been a lifesaver for my private practice. It gives me back precious time from having to create templates and save separate files, to using their simple to use platform to do notes, process payments, and keep track of appointments. The customer service is bar none! They offer so much support and very quick to respond to any and all questions or concerns. I'm very happy.

Inconvénients :

The platform is a little clunky on mobile and sends out a lot it emails (confirmations, receipts, etc) to clients. I don't see that as a con myself, but some clients think it's a bit much. Others find it super helpful. Personally, I wish the calendar was more interactive (its functionality is limited compared to say, Google calendar) but this is a minor aspect for me.

Highly Recommend oncallhealth.ca

Commentaires : My clients much prefer OnCall Health over the previous platform. It's reliable, which when doing psychotherapy is very important! Picture and audio quality is very good, and the appointment booking process is quick and easy. The mobile / tablet version is just as straightforward and easy to use as the computer one.

Avantages :

It is straight forward, easy to use, and very reliable. When I switched from another telehealth platform to oncallhealth, I received positive feedback from virtually every one of my clients.

Inconvénients :

Client's have to email support in order to update their payment information.

Great Platform

Commentaires : Great platform....great service. The team at OnCall is always there to help.

Avantages :

I love the OnCall Platform. It put my clients at ease knowing that it is secure and reliable.

Inconvénients :

I am only interested in the video conferencing component of the platform but have to pay for all the other services availble....

Easy and Convenient Platform

Avantages :

I like the fact that it is intuitive and that confidentiality is maintained.

Inconvénients :

I didn’t realize it would take a week to receive payment. Although not a significant problem, it would be nice r to receive payment sooner so that it is easier to keep track of.

Great program excellent. Customer Service.

Commentaires : Our experience has been great. We have been treated as their number one customer right from the beginning. Very personalized service. Mostly. they are constantly improving the product and expanding their offers.

Avantages :

OnCall allows us to take care of our business all in one app. Having the capacity of group calls using Zoom is a bonus. The company is constantly expanding and adding new features to the app, all of which have made our work easier and more comprehensive.

Inconvénients :

Sometimes clients have difficulty getting into their calls if they change passwords.

Helpful for a small practice

Commentaires : Keeping our clients' information/ communication private is of top priority to us. Oncall is PHIPA AND HIPAA compliant, is a Canadian company that has its servers within Canada, which was a big selling point for me.

Avantages :

I love the ease of set up and use. The video quality is great - especially when both users have good connections. I also love that the program sends reminders to clients, eliminating no-shows. I tried the online note-taking and scheduling. It was fairly easy to set up (with a little coaching - thank you!) however, my preference is to use pen and paper. Tech support is wonderful. I haven't had many issues, but any that have come up have been dealt with immediately and met with expertise and kind professionalism.

Inconvénients :

I'm not too tech savvy, so my preference is to use pen and paper where is comes to scheduling and note taking, therefore I have really only used the video option. The video has from time to time cut out, however the support team made some changes that have (so far) solved the issue.

OnCall Health

Commentaires : It is simple for clients to schedule directly on my website as well as to charge clients whose payment information is entered and cards work.

Avantages :

The ease of scheduling, payment and note taking for clients.

Inconvénients :

Sometimes clients have difficulty entering their payment information. I would like to be notified when payments don't go through or for it to take on my main page as it can get missed. I would like that the software would save the email once the notes/payment are processed.

Local, HIPPA compliant, expensive

Commentaires : Great for my first year in business but looking for more cost effective ways moving forward

Avantages :

Happy servers are local and emails are answered quickly. Lots of add ons in one place.

Inconvénients :

I do enjoy the software, have had issues with clients being unable to get answers for trouble shooting issues. Instant messaging delays, intake forms Are no longer being delivered to clients automatically as expected. The amount taken off via stripe is not worth it. Easier to by pass stripe and use e transfers. Set up was not as easy as hoped.

Good product for Social Workers in private practice

Commentaires : For a small proprietorship and one person counselling practice this is a dream to use and keeps me organized in a way an admin assistant might be but at a very reasonable price.

Avantages :

OnCall Health is easy to use and provides technical support to clients as well as Practitioners which is super helpful to those of us who are not technology adept. I like the way it organizes my clients information and the ease of setting appointments. Its easy to see your calendar and generates an email to clients inviting them to the appointment.

Inconvénients :

I found the video feed to be difficult at times but since they've moved to using Zoom technology this issue has disappeared.

Telehealth Solution

Avantages :

OnCall is a user friendly platform that allows ease of access for telehealth on both the provider, as well as the client experience. I really like the option to invite more than one individual which has been helpful when pulling additional members of a family into a session without all crowding around a single computer monitor.

Inconvénients :

The chat section of the live session is great for during the session, but it would be helpful to have an option to save or convert into a part of the record for the client to refer back to. I typically cut/paste it into another note or message for the client so that what was discussed can be documented, while also helpful for the client to access.

On Call Review

Avantages :

I was impressed with the ease of use of the software, as I am not a particularly skilled technical professional. The support and training provided through the company was excellent, they are patient and easy to connect with through phone calls or email for support calls.

Inconvénients :

Although the use of video counselling is a part of the pricing, as a new practitioner it was difficult to justify a higher monthly expense before knowing if video counselling would be a large part of my new business.

Rare Canadian option for telehealth software

Commentaires : I am using OnCall Health to meet with clients who cannot come to my office due to distance, time crunches, illness, etc.

Avantages :

It's a Canadian company, so I can be sure they adhere to Canadian legislation.

Inconvénients :

They say that the technological is equivalent or better than other options. I haven't found this to be accurate. I am as likely to have video difficulties using this software compare to others.

Good product but expensive

Commentaires : It has been ok. I am considering other options presently due to the price.

Avantages :

Customer support Digital forms Payment system integrated

Inconvénients :

Price and services are not full available to all customers.

Professional Platform

Commentaires : Generally it has been a good experience. The quality is exceptional which is why I continue to use it over switching to my other clinical platform.

Avantages :

Easy to book and change appointments. Clients tend to find it easy to use.

Inconvénients :

Clients find it difficult to get a hold of support and I have a couple of counsellors to add to platform with no idea how to do that.

Good customer service

Commentaires : Overall a fairly positive experience; would recommend to businesses that could benefit from the platform

Avantages :

Simplistic and easy to use. Their customer service is very responsive.

Inconvénients :

Lacking needed features for my set up, ongoing tech issues (they were good at trying to solve these), and slightly higher cost than their competitors.

Rocky start

Commentaires : The customer service is great, they really try to healp. But there don't seem to be solutions for the main problems

Avantages :

The idea of connecting with patients in a secure online space

Inconvénients :

Almost every video call I tried either failed or had major problems. Sometimes I or the client couldn't sign in, or the synchronization of language and face motion was off, or the sound was metallic and the vidoe quality not great. Some calls worked ok. In theory, if there is a problem, you can connect with the customer service and they are very helpful. But when you have only a short time to connect with your client, you don't want to waste it for that. So we usually switch to Zoom which always worked. ANother big Con: I am now obligated to pay them for a year although I stopped using the service because it was too frustrating

Secure and easy platform to connect with clients

Commentaires : As our company needs have grown OnCall Health has also developed the platform to also meet those needs.

Avantages :

East to download, secure PHIPPA compliant

Inconvénients :

Colleagues are not able to share client notes directly however Messages allows a secure means of sharing information.

User Friendly and Support Driven

Commentaires : Lots of immediate response and ideas on how to develop product that can further enhance the overall business.

Avantages :

I like the user friendly capacity that it provides. Support is given in a easy and time sensitive way.

Inconvénients :

This was not relevant to me as I did not find any concerns with the product.

Great start for online practice

Commentaires : Having oncall health offers a different choice to clients and abilities to be more flexible for supervision.

Avantages :

Easy to use platform, like the option of uploading documents, messaging and video all in one.

Inconvénients :

It cuts out alot and at times, video does not work.