Avis clients sur Reliant Parking
par Reliant Parking
Publié le 10/04/2019
RP makes parking management a breeze!
Commentaires: My apartment community has been a client of Reliant Parking since 2014. We joined having significant parking management issues; poor permit system, limited technology to track vehicle data, unauthorized vehicles which let to a lack of visitor parking space, etc. Reliant Park fixed all of that and gave us back the time to service our community without the hassle of parking management. They do it all. It's a win for any size apartment community. We've since expanded to multiple communities nation-wide!
Avantages: The ability to track vehicle data in one place, as well as the nightly enforcement service.
Inconvénients: There truly is nothing we don't love about RP.
Réponse de l'éditeur
envoyé par Reliant Parking le 23/04/2019
Thank you Drew. We have come a long way since we first started working together. Your feedback is always appreciated as we are always looking to improve.
Publié le 02/04/2019
Convenience/Awesome customer service
Commentaires: The 24/7 system access is really convenient. Always great customer service, representative always have an answer to my questions. They always get back to you same day. Reliant Parking has minimized parking issues and has incremented our customer's satisfaction.
This friendly software it's easy, simple to use and very convenient to everyone.
Inconvénients: Dislike! There is nothing to dislike of this program if it makes my job easier and it makes the old school parking permits disappear.
Publié le 09/05/2019
Great Customer Service & Friendly Employees
Commentaires: I am able to walk my property and find the information on a car/permit by having the app conveniently on my phone. I am able to get in contact with dispatch and with other staff in a timely manner. They give great customer service and make sure that the customer is well taken care of. I would definitely recommend them to family, friends, and co-workers!
Avantages: I recently started using the app for managers. I downloaded it onto my cellphone and I have not had any issues with it at all. It is easy to use when searching for a permit or when trying to use the other features on it. Franky is informative and I am able to reach him when an issue comes up.
Inconvénients: The only thing that I would suggest is adding a feature to look up resident by name on the app. You can only search by permit or license plate number.
Publié le 02/04/2019
Excellent/ User friendly
Commentaires: Great Experience, Always customer service friendly and quick response for towing.
Avantages: The most of the software is the user friendliness. It has the buttons needed without any confusion. The tutorials are great as well. For all the new updates the tutorials assist in many ways.
Inconvénients: I would like more direct contact on the software. Maybe a live chat during business hours would be a cherry on top. I’m just pushing it to excellence 😉
Publié le 04/04/2019
Reliant Parking is Fantastic
Commentaires: Reliant Parking has been an incredible tool to getting control of our parking. It has saved staff time and improved resident experience. The roll out process was simple and improvement was noticed almost immediately. Customer service is amazing and is always there for us with any questions.
Avantages: Very easy to use! We love how they continue to monitor the parking and ensuring that people stay current with their parking permits. We also love the staff and how quick they are to respond to our needs.!!
Inconvénients: The only improvement I can think of, is maybe a way to set up a reminder for residents, when their permit is coming up for renewal. Also, it would be nice to maybe add a link to where they can go to renew their permit. It is easy to forget about your parking permit, and it is not nice that your first reminder looks like a ticket (even though it is not).
Publié le 02/04/2019
Best Parking Enforcement Company to use!!
Commentaires: Since we rolled out Reliant Parking at our property 2 years ago, our parking issues have subsided. Residents no longer question tows, permits help us keep track of the vehicles and guests in our property and parking complaints are minimal if any. I can't express enough how great it has been to have one less thing to worry about when it comes to our day-to-day tasks. Thank you Reliant Parking for making the parking solution work at our property and special thanks to CSR who was instrumental in rolling out the program and assisting us along the way!
Avantages: It's convenient to access and easy to use!
Inconvénients: There is nothing for us to complain about.
Publié le 06/06/2019
Great Product when educated thoroughly! Customer support Always Helpful!
Commentaires: Rep at Reliant Parking is absolutely amazing! She is always available to answer and clarify any questions that I have. Product knowledge is so important to ensure a great experience for our residents so I appreciate the time she takes to respond to all of my questions. Once you take the time to learn the features and functions (which is very straight forward) Reliant Parking is very easy to use!
Avantages: Very easy to use once you are COMPLETELY educated about how it works
Inconvénients: The wording/verbiage can sometimes be misleading for users. For example, when adding an additional vehicle it states something like "License plate is permit" The user automatically assumes they don't need a permit present.
Publié le 05/04/2019
Great Parking Option!
Commentaires: Working with both rep. have been top notch. They are very customer service driven and are always willing to help. They respond very quickly to ensure your are assisted in a timely fashion. Their great personalities and positive attitudes have boasted very well with our mutual clients. We thank you!
Avantages: Residents can utilize the service without having to contact onsite staff.
Inconvénients: Need it to be integrated with our systems so it is less steps for our onsite team members.
Publié le 04/04/2019
Reliant Parking is a reliable company!
Commentaires: Reliant Makes it easy on Management to maintain order in our parking.
Avantages: This software allows a neighborhood of over 300 homes to easily register guest vehicles and communicate with Management.
Inconvénients: No troubles to speak of.
Publié le 18/04/2019
Franky is awesome!
Commentaires: any time we need any answers or service Franky is always there to help !
Avantages: the ease of checking the status of residents is great!
Inconvénients: there isn't much to dislike software is good and easy
Publié le 09/04/2019
Commentaires: I have dealt with reliant in both an resident capacity and a management capacity and have never been disappointed.
Avantages: I love the responsiveness of the employees at Reliant especially. They are always quick to get back to you and help with any questions.
Inconvénients: Owners have to leave a message when they call although they always get a call back.
Publié le 03/04/2019
Must need for parking issues
Commentaires: Rep. always provides great customer service!
Avantages: How easy it is to use & navigate, the visibility it gives you of all the parking in the community helps a lot.
Inconvénients: Nothing really, Only issue is tenants not registering their vehicles in a timely manner.
Publié le 23/05/2019
Parking Simplified !
Commentaires: Executive has been great to work with. She has made the launching & management of this program for our property so smooth! Every time we need something she is there with amazing customer service & to answer any of our questions. She is FABULOUS!! We love this program.
-Awesome Account Rep
Inconvénients: -nothing at the moment comes to mind. N/A
Publié le 28/03/2019
Great Product, ease of use.
Commentaires: As a product user I love the experience for me and streamlined to the resident.
Avantages: The app system is very easy to use for management and extremely easy for residents. The process is streamlined for you so you don’t miss a step. The application and software was simplified so a first grader could use it.
Inconvénients: I didn’t have any complaints on the system.
Publié le 09/04/2019
Great at what they do
Commentaires: Reliant's parking customer service has been great. CSR are very friendly and helpful when you have any problems, questions, or concerns. The software does what it's meant to do and very easy to use.
Avantages: The software is super easy to use and stay on top of.
Inconvénients: Only thing I would say is how fast it logs off after you stopped using it.
Publié le 12/04/2019
Avantages: Franky personally came to our office and answered all of our questions on how to use the system. It's all pretty straight forward and easy to use.
Inconvénients: It allows people to not put a license plate and put "N/A" instead. But Franky will ask if we can disable that option.
Publié le 19/03/2019
Reliant is a GAME CHANGER!!
Commentaires: LIFE CHANGING! HASSLE FREE! CUSTOMER SERVICES IS ON POINT!
Avantages: It's very simple works in real time, can be modified to fit custom needs. Takes all the parking tag monitoring, tracking vehicles drama away.
Inconvénients: Don't have a least, would just like to see the option to add photos to units accounts.