Avis clients sur Abacus Private Cloud

ABACUS PRIVATE CLOUD - EXCEPTIONAL QUALITY, RELIABILITY & SERVICE

Commentaires : This platform outsources office computing (in my case, for a law office) to a proven, trusted vendor that provides excellent customer service, reliability and stability. This enables smaller companies (like mine) to take advantage of economies of scale; and achieve levels of quality, security and dependability in their computing network that otherwise would be to costly if done with local servers and IT support. This is a truly game-changing platform; professionally implemented
by a company of top notch network and data center experts. I am completely satisified with Abacus Private Cloud.

Avantages :

I have used Abacus Private Cloud since 06/14. Reliability, connectivity, uptime, and customer support are excellent. I eliminated local server hardware, local IT support, and local backups. My decision to go with with Abacus Private Cloud was the best decision I have made in 20 years of using computers in my law office.

Inconvénients :

Seriously, i have not found any downsides to this platform.

Fantastic cloud product

Commentaires : I am very pleased with this product.

Avantages :

I was worried about transitioning all of our data to the cloud but could not be more pleased with this product. I especially love the ability to work from any computer anywhere. The product is stable and reliable.

Inconvénients :

There were some things that did not transfer from our prior legal software but the important things all transferred.

Promises made, not kept

Commentaires : I would not recommend it for a multi-office accounting firm. The concept is great if it works. I would definitely talk to a tech person, not the sales person, before even considering the switch. In addition, if there is any hesitancy on their end about a program, etc..., I would not go with them. They have a problem with the right hand knowing what the left hand has promised and they drop off the face of the earth when they don't know what to do to assist you with a problem.

Avantages :

The transition was mostly smooth but there were a couple of programs that we could not get to work on the cloud. It was nice having (mostly) all programs in one place for access because we have two offices that are dependent of each other for data purposes but we could access the other office data if needed.

Inconvénients :

Abacus knew everything about our firm at the outset, even before we signed the contract, and yet they did not allow enough resources (processing power) for us to work efficiently. The programs always had some lag to them and we could never find the right person to address our issues. We went through a tax season with minimal support and slow programs and their answer ended up being not enough resources and a hefty price tag to get us up to where we should have been in the first place, but they just wanted to make the sale. We were assigned a person as our liason and most often we would not get a response when reaching out to them, so we would reach out to our sales person and basically anyone who would listen just trying to get help. Both of our office's internet speeds were over what was required, so that was not our issue. We feel like we were talked into something to make the sale, then we were put on the back burner and not provided what we were promised. We purchased early September and promised to be up and running by end of October and by the we were not fully functional yet in January. Granted we have a good many programs, but again, it was all provided to them up front and they guaranteed it would not be a problem. We cut ties the following October, after working in it for 1 tax season and not getting the results we needed to run efficiently without a large additional monthly outflow.

Private cloud for a business

Avantages :

The critical thing for us was that our consumers could quickly enter into the Cloud and retrieve their program - and that we can log in and see what they're doing if they get stuck. We don't have to go to each client location. The tech support staff is fantastic and delightful!

Inconvénients :

When our clients are unable to log in, we appear to be experiencing the same issue. The Cloud becomes frozen and can't even open for anybody if enough of our customer's log out incorrectly. This problem appears to be solvable in some way. In addition, the Cloud seems to be a little pricey.

Support, Support, Support!

Commentaires : We are not thrilled but I have not found another provider to house all the software that we use. The search will continue and we will be out when our contract is up

Avantages :

After you get a support person, the support is very good. They can always fix our problem

Inconvénients :

Password resets Lacerte updates To be told to complete a support ticket, when my work depends on getting help with a problem, is very frustrating. I just have to shut down and quit working. Other practitioners just laugh at the price that we are paying for Abacus.

Stay away at all costs!

Commentaires : Absolutely dreadful. The worst experience I have ever had with any company in 20+ years of business. I am stuck in a contract paying hundreds of dollars per month for an unusable piece of garbage.

Avantages :

The sales pitch is a managed, hosted VM environment with integrated technical support.

Inconvénients :

The VMS are completely unusable - slow, buggy, bogged down when anyone is running anything. No one can get any work done due to excessive lag. Many, many support tickets have been opened and no resolution has been given. I eventually gave up after 6 months and stopped trying to use it. Unfortunately I am stuck with a 5 year contract and so still have to pay. They tout 24/7 support. We called several times after hours and were told to leave a message and someone would call back. Not. One. Time. did anyone call me back. Having to call in for help every time we need to install an update is a huge annoyance.

Software=Yes / Service = Could be Better

Commentaires : The software has functioned very well. Very few problems. The service side of the business really needs some improving. Many times calling in to the help line can easily take up to 20 minutes of holding or longer before a tech can assist me. The online portal is getting better with more available actions but still many times the need to talk to a tech is required. Adding users has taken up to 7 days for me. The service problem is my main disappointment with AbacusNext.

Avantages :

I like the ease of access and security of this program.

Inconvénients :

It is very locked down. Not able to easily update QuickBooks or other programs because of security settings.

Great Fast and Easy

Commentaires : Great, Amazing experience

Avantages :

It's really easy to use simple and fast it has access to so much information

Inconvénients :

We cannot have certain software updates on apps we use because they're not compatible

Easy file sharing and information retrieval

Commentaires : Positive. It allows us to keep records on a large number of clients and files and to allow anyone in the office to retrieve the file. We are now able to retrieve 12 years of file information at the click of a mouse. Being able to view the calendar and files when we are cut off from the physical office is a wonderful perk.

Avantages :

We started with Abacus back in 2008 and switched to the Private Cloud about 4 years ago. Our office is on a barrier island in Florida so the Cloud made sense to us. We are able to work from home after evacuation orders are in place (until we loose power and internet) and don't have to worry about whether our backups are in a safe place -- all our information is safe and available to us through remote access. We love the fact we can open any client's file from any workstation and answer their questions. No more running around looking for a physical file before we can help them.

Inconvénients :

Lag times. On a normal in-office day everything usually runs fine. Except when the internet is down. Then all work grinds to a halt. When working offsite there can be a lag or delay that can get irritating. We also have several office staff members who are resistant to training and do not use it to its full ability. The same staff members are highly critical when glitches occur.

Abacus Private Cloud Review

Commentaires : I like the product very much. I compared it recently to other legal software programs that have similar functions and I think this one with all the additional features works the best for my office.

Avantages :

I like the integration of the court forms with the client base. The calendaring is excellent. If one uses the notes it is easy to keep track of the clients' information and keeps them updated. The ease of logging on from off-site is easy. We were able to have everyone work from home within 2 days of implementation. We don't need physical files and can put the clients' entire file on a dvd for storage. Service has always been very good. They walk you through what they are doing so you know how to do in in the future if necessary.

Inconvénients :

It is a bit expensive, and I would like them to give us a break on the price when we add users. Some part time users cost the same as full time. I would like it to integrate with an accounting program like QuickBooks.

We Started The Process Of Moving From Cloud9 To Abacus Next Sept 2017 Now Late Feb 2018 Horrible!

Avantages :

With over 40 years experience owning and operating several companies and have been "sold" by some of the best of the best and am not easily mislead until Abacus Next came along. I am willing to pay a premium price for premium service. I am not willing to pay a premium price for the opportunity to be anybody's Beta Tester and help them figure out what to do. When I asked for a link to documentation regarding how to login to the server and add a client I was told there is no documentation. What do I like best about Abacus Next? They are great entertainers and have helped me keep my blood moving.

Inconvénients :

We have heard nothing but excuses and spin and more spin. And practically everyone we have contact with at Abacus Next is continually pressuring us to buy more services. NOT GOING TO HAPPEN!! We are supposed to be transitioned off Cloud9 on March 05, 2018 but after today's dismal performance, another episode in the painful saga of Abacus Next we shall not let them move us until later in 2018 or 2019 even if it means we need to start some legal action. Today we got even more spin from their tech support who was supposed to assist with mapping out the process for our upcoming transition. He is a very nice, likable guy but did not appear to have a clue about anything. No idea how to set up a new client, what to put in the fields, could not even get us logged into our server. It appeared he was being coached by someone who knew even less than he did. It appears to me from what little I know from reading material on their website, their newsletters and other parts of the web that Abacus Next is in a growth mode buying up other companies. This concerns me deeply, and I wonder if they are growing so fast that they could get themselves in trouble. I have a bad gut-feeling about the stability of Abacus Next. For the record, I do not know anything about how their industry works so I could be mistaken and concerned about nothing. However, I do know good service from bad service, and so far all I have gotten from Abacus Next is terrible service.

Great Service - but it’s getting pricier

Commentaires : I think it’s a great product. With great functionality. Overall it’s a must have product. There are some areas that could be improved, but I have always felt like Abacus was always self evaluating and continually improving functionality and features. They listen and problem solve whenever you have problems.

Avantages :

The front and back office functionality is great. The abacus system and matters combined with the accounting piece is huge.

Inconvénients :

When it crashes, it gets frustrating. Sometimes the accounting software boots you out mid billing and that is extremely frustrating. And after hours, it isn’t as easy as it used to be to get assistance, so we find ourselves waiting until normal business hours, which impacts our ability to be in court as we are sometimes dealing with abacus issues instead.

Safe and easy

Commentaires : The main benefit is the safety and security of our data. Knowing it won't be lost no matter what happens to my computer, and knowing there are smart tech people a phone call away to fix whatever goes wrong, is invaluable to me.

Avantages :

We've been using the Abacus Private Cloud for about a year now and it has been an excellent service. Very easy to use and adaptable to the programs we use. What I like most though is that our client data is safe. We share office space with a firm that does not use Abacus Private Cloud and they recently were the victims of a ransomware attack where all of their data was seized. They elected not to pay the ransom and subsequently lost ALL of their data. While no system can ever be totally secure, I sleep much better at night knowing that our data is as secure as it can be. I purchased a new computer two weeks ago and called the Abacus support to get my new computer onto the cloud network. They had me installed and up and running in about 2 minutes. I really couldn't ask for better service.

Inconvénients :

I don't have any cons worth mentioning right now. No software is perfect for every application but abacus does everything I need right now.

Still working out problems 4 years later

Commentaires : Technical Support is usually difficult to connect with (1-2 hour wait for a call back). Would like to say they are excellent, but reliable is the best I can say.

Avantages :

APC is not software, but a cloud server. It has been convenient being able to access our files remotely.

Inconvénients :

Implementation did not start for 9 months after signing agreement. Implementation was forced to happen by us.

Abacus Private Cloud and Abacus Law have case management figured out.

Avantages :

Abacus Law gives me the tools I need to carry out my practice efficiently. Calendaring, Accounting, Contacts, Matters, Form Production, and Conflict Management are in use constantly in my office. The software works great with the original default settings. But, it is very flexible in allowing a practitioner to mold the software to fill specific needs. Furthermore, using Abacus Private Cloud means I have a highly skilled tech team constantly monitoring all aspects of the software, the server, encryption, and off-site back-up of my data.

Inconvénients :

I would like to see the program develop a more robust word processing capability. It's very good as it is. But, I use MS Word extensively and would love to see some of the functionality of Word be available when entering data into Abacus.

Private Cloud is secure but expensive

Avantages :

The private cloud with document storage is essential.

Inconvénients :

We experience severe latency. Little bugs from time to time with check writing and printing.

The MOST HORRIBLE CUSTOMER SERVICE

Commentaires : OVERALL IT IS NOT WORTH THE MONEY

Avantages :

I utilized Abacus for my law firm for over 20 years and so 2 and 1/2 years ago I decided to try their private cloud solution. When it work it is great but when it does not work IT IS ABSOLUTELY HORRIBLE AND YOUR ENTIRE OFFICE IS SHUT DOWN

Inconvénients :

YOU CAN NEVER GET CUSTOMER SERVICE. YOU ARE ON HOLD FOR AT LEAST AN HOUR WHENEVER YOU CALL

Great IT Service for remote accounting firm

Commentaires : I now have a secure form of communication with my clients and one stop place to work and deliver my work to clients as well.

Avantages :

I needed an IT service that provided security and complete resources for my business and they provided an excellent comprehensive package with security.

Inconvénients :

The learning curve was the hardest to get used to but I found it very fluid once I got the hang of all the integrations.

Abacus Private Cloud

Commentaires : Abacus Private Cloud was easy to navigate, and easy to customize to your needs. I preferred it over some other companies legal software. I would recommend it for someone who wants more detailed file keeping.

Avantages :

I liked that we could customize the fields. When working on a file, we could have all important details on the first page of the matter and retrieve the information fast.

Inconvénients :

Saving documents to the cloud was often time consuming. You would have to save it and pull it into the matter. It also wasn't as advanced as some of the other products I've seen. It did it's job though.

The only issue I have with Abacus is having renew my password every 90 days.

Commentaires : I love love love the NOTES section. When I do anything at all I put them into notes. Therefore my attorney can actually see what exactly is going on in the case. She does not have to ask about status nor do I have to remember.

Avantages :

I have used other programs throughout the years and feel this program actually connects all issues together. From Outlook to calendaring to matters, etc. it flows easily.

Inconvénients :

That is truly one of the only issues I have with the software plus I do not feel getting the correct department on your telephone lines user friendly.

Dont sign up for Quickbooks through Abacus

Commentaires : We are so unhappy about this situation that it erases anything positive we could say if there was something nice to say.

Avantages :

It's not about their software, its about Abacus not honoring their contract and responsibilites.

Inconvénients :

Abacus is paid for our contract monthly, with our credit card that is on file. They failed to pay Intuit/Quickbooks and when I tried to forward the emails from Quickbooks suggesting lack of payment will result in them turning off our access to QB, I got no responses from my sales rep at Abacus. I called, made a case and am now 3 days waiting for them to resolve it. QB says it's simply a payment they need to turn it back on and Abacus isn't paying the fee so we are without our company file now.

Love the Concept

Commentaires : I have increased productivity by using the cloud. Having all information stored and readily accessible has saved time which in turn makes money.
Customer service is typically very good but occasionally I have been dissatisfied at hold times.

Avantages :

I like the idea of having all my information in one place and an immediate backup in case of a catastrophe.

Inconvénients :

The connection is to slow. There is a delay in typing a document in my word processing. I have to wait several minutes at times for programs to open. I do not like that there is an expiration of connection throughout the day when idle. I have already exceeded the storage package I purchased, so cost continue to rise.

Abacus' Hosted Quickbooks solution is total garbage

Commentaires : Occasionally it has worked as intended.

Avantages :

Right now I can't think of a single one. The Cloud 9 functioned well until the September ransomware attach that took it down. We were then compelled by Abacus to move, yet again, to another server for "improved" security. We have two months in two conversions at this point.

Inconvénients :

We converted ourselves and multiple clients we host to Abacus "Secure" Hosted Quickbooks solution and in the last month we have not gone a single day without access problems. We run the risk of losing ten of thousands of dollars in customer relationship due to our selection of this provider.

We are pleased

Commentaires : Overall, we are pleased and would recommend the software to our colleagues.

Avantages :

We were a very complicated law practice and Abacus worked diligently with us to get the system to meet our needs and they got it up and running in little time. We love the customer service. They either answer immediately or return our call very promptly.

Inconvénients :

We operate in their cloud environment. Occasionally, it moves slower than my fingers type and it plays catch up for a few moments.

Customer Service Declining Year After Year

Commentaires : 24 year customer--very disillusioned.

Avantages :

Product is out of date compared to competition and three times more expensive.

Inconvénients :

Locked in long term contracts. Clunky difficult to use features.