Avis clients sur Class Manager

Revelation School of Dance Review of Class Manager

Commentaires : This software is really easy to use. Its make the admin side of my business so much easier particularly when it comes to invoicing. The best part of Class Manager is the extremely helpful staff. Any problems that arise are resolved that day and somebody is always on hand to help. In a world of pre-recorded messages and company’s wanting you to email through with queries Class Manager is a breath of fresh air. Being able to pick up the phone and speak to one of their representatives who are so happy to help is worth every penny.
Class Manager is excellent for Dance schools as you can do everything from registers to invoicing. I recommend them constantly to all of my dance teacher friends. They are also always to keen to hear opinions and suggestions from their clients.

Avantages :

Personally being able to pick up the phone and have somebody answer any questions straight away. The staff are so friendly and happy to help.

Inconvénients :

Honestly don’t have a bad word to say about this software.

Best decision we could have made!

Commentaires : Class Manager made our customer/student management a lot easier, quicker and more reliable. We can really manage most of our tasks from within this system which also means all info is in one place and therefor always current. Initially, we did not see how moving away from Excel spreadsheets would open a whole new world for us, but it really did! Also, we can have more than one person working "within the system" at the same time without data corruption - try that in Excel!

Avantages :

Having outgrown Excel Sheets, we were looking for the best solution for our theatre school. Originally, we were a bit hesitant because we were early adopters and are using Class Manager from abroad (Germany). However, neither proved to be problematic. Class Manager has been very easy to set up, it works very intuitively and should you encounter any issues (which in our cases have been mostly user generated issues), provides top notch customer service - very quick and efficient. Whilst we thought that value for money has been great initially, a lot of new features have been added on a regular basis without increasing pricing - which makes value for money extremely great! We found that requirements for the use of a tool like Class Manager very dramatically from user to user. Some of the newer features we did not use, but one of the things we find very useful is that you can simply "hide" those features making the backend as complicated as you need but as simple as possible.

Inconvénients :

No complaints at all. The Class Manager team even helped us import our data from good old Excel!

The most stable t virtual training platform

Avantages :

What struck me the most about this platform is its ease of use and how stable it is, as well as how easy it is for students to adapt to it.

Inconvénients :

I feel like it can be a little less expensive

Class Manager

Commentaires : Easy invoicing makes life simple, dashboard is good for a quick overview of the income and outstanding debts. Although limited the email messaging is a simple way of getting information out to customers.

Avantages :

Covers the essentials required for the administration of a dance studio - invoicing, timetabling, contact info and email messaging. Its very well priced compared to other software that offers similar functions.

Inconvénients :

The platform is still developing with new features being added all the time. Navigating the software can be cumbersome at times - shortcuts would help with some aspects. However the developers are happy to listen to suggestions and improvements are being made all the time

Great product for sports clubs

Commentaires : Excellent service would highly recommend.
with regards to cost - we as a company like to know how much we are paying each month. with many similar companies they are taking a percentage, therefore, the more you earn the more they earn and you can end up paying a high cost for the program.

Avantages :

Pros; easy to use, easy to move around the program. covers all of the needs of the business. customer friendly. Having the additional videos to help with any issues is also helpful. The customer service is fantastic. They answer quickly and are knowledgeable. They also take on board any ideas or suggestions and add these to the program.

Inconvénients :

As a previous database programmer, I find I want more complex software reports - although this is not necessarily a Con as I always put my ideas forward which they take on board for the future.

Efficient product, outstanding customer service and support

Commentaires : A professional product that is saving me hours of admin time. Anything that reduces my admin time is a definite positive.
My overall experience since joining Class Manager has been positive, supportive and professional.

Avantages :

Takes a little set up but there is so much support from the CM team on hand to guide you through the process. This product has completely streamlined the admin work for my business. All my customer data and registers are at my finger tips and invoices can be compiled and sent out easily and professionally. I finally have an admin system I am proud of! It makes my workload easier and feedback from my customers has been positive. The advantage is that I can track customer payments which going forward will make such a difference. My customers can always log into their own version of the portal which is a big advantage. The support from [SENSITIVE CONTENT HIDDEN] and the Class Manager team is second to none. They are always on hand no matter how daft my question seems! Fantastic on going customer support.

Inconvénients :

I can honestly say that I haven’t found any major drawbacks. The Class Manager team are always working on new developments and are really honest and open to suggestions for improvements.

Excellent software with exceptional customer support!

Commentaires : Excellent, their customer service is exceptional. Even with the time difference (I am in Australia and the support team is UK based) I find the responses prompt and efficient they follow up on issues as well to ensure all has been resolved. The overall branding, ease of use, customer support, and parent portal makes Class Manager an excellent system for dance schools.
After the initial set up it, it will save you hours in admin time.

Avantages :

The overall interface of Class Manager is a simple easy to use menu option. The main menu homepage has a snapshot of the day's lessons, outstanding invoices and upcoming events/birthdays. Invoices are easy to bulk generate and simple to view send and track, for the user they are clearly itemized and easy to read. Class rolls are clear and easy to mark, children only need to be marked if they are absent which is a huge timesaver.

Inconvénients :

Initially, Class Manager lacked quite a few basic features needed to operate a simple roll system for a dance school. However, in the 9 months I have been subscribed to Class Manager almost all features have since been added, many thanks to their excellent support team. There are still a few minor things that could be improved, such as adjusting invoices after they have been generated (it is possible but quite involved), additional payment options to allocate a payment too. I also found the initial set up of classes very tedious, however, once created seasons can simply be copied to the next which saves a lot of time. Some feedback from staff is it can be hard to mark rolls after the day of classes, by this I think they mean that they have to manually search for the class within the system. Perhaps a setlist of each employer's classes to easily refer back to would be a solution to this issue. Lastly, for parents who are paying invoices off in installments, they cannot see the amount remaining from heir end only the total amount that was outstanding. This creates a lot of additional admin time for the administrator.

Brilliant customer service

Commentaires : One of the best things about Class Manager is the customer service, which I think is outstanding. There are several ways you can contact them to ask a question and I always receive a speedy reply. There was a time that I had an issue with my account and the team responded well. They went through a lengthy process to ensure the problem was fixed and followed up with me afterwards to make sure I was happy with the outcome.

Avantages :

I love having lots of my business elements all in one place including customer information, student records, registers, timetables, invoices, payments, staff records, emails and more). It's easy to use and I have my staff set up with their own logins so that they can access registers and medical information when required but I can limit their access to other private information. The invoicing function saves me a lot of time. Another point that is great about Class Manager is that they are always improving the software. They actively ask users for feedback to ensure they provide what dance school owners need and regularly add new features.

Inconvénients :

I would really like a few tweeks to the online registration process on the software as at the moment this doesn't quite provide what I need it to but I understand that is currently under review. It would be brilliant if it could link up with accounting software in the future.

Time saving, business boosting, best software for an evolving business and time!

Commentaires : Fantastic!

Avantages :

What I love most about this software is the saving in administrative time! To me that is priceless It used to take me days just to send one email- let alone the invoices I had to send out individually. I would literally spend a week sending each invoice, calculating discounts per family/class. Then I’d have to compile registers/timetables, In putting payments, sending receipts! I cannot express how invaluable this software has been for my business. It took a while to set up, but the team were able to help me through this and even offered to input data for me. The additional features that have been added since last year are fabulous and I’m particularly impressed with the addition on the online classes etc via YouTube- this has become a huge help for my business during this Covid-19. Anyone looking to reduce their admin time, without compromising their business or teaching I would highly recommended.

Inconvénients :

The hardest thing for me and the most frustrating thing was the set, but now that it’s done it’s so easy to use.

Cut down my admin time from days to just a few hours!

Commentaires : Classmanager are really helpful when you have a problem. You can reach them easily on email/phone and they talk you through the system when first using it. They have been really supportive. They are always adding new features and unlike other companies you pay one price for the month and don’t have to pay extra if your studio grows and you have more customers.

Avantages :

I have been using Classmanager for over a year and i now get my dance admin completed so much faster, giving me much more time to concentrate on other things. I love the online live class and pre recorded class options, which have become available. I don’t know how I would have coped without this feature, it would have taken hours to send all the links to each customer. I also really love the portal, which gives you somewhere your dancers and dance families to access their individual classes, details, invoices and payments. It is an invaluable systems for any dance school!

Inconvénients :

I would really love if I could write a short note and customise my receipts

Class manager soft ware with a business responsive team

Commentaires : Particularly in Covid 19 situation whilst running online classes, it has proved its worth, making it possible for customers to enroll via the parents portal function.
Soft ware support has been excellent at all times, the access to the online direct messaging with the company has improved use. Equally the phone calls are always promptly answered with great professional service.
Overall it has transformed the running of my school , simplifying accountancy and general administration, leaving me more time to teach and promote the school.

Avantages :

Love the search feature as it makes finding data easy. The online element of the soft wear means it can be accessed from multiple devices. Features such as reminder emails for late payments make that issue easier to handle. The message function is extremely useful as an individual customer or the whole school can be contacted with information. The development of this product has been directed by input from its users. I had particular needs regarding my pricing system and this was accommodated . The parents portal.

Inconvénients :

Nothing but suggestions for improvements Would prefer more financial reports to be available. Being able to add pictures & video to the messaging function. Being able to individualize the format of the dash board.

Amazing customer service, overall great program

Commentaires : They have a great online chat option where we can pop in our questions and get them answered quickly. The staff are informative and accessible as well as being patient and helpful.

Avantages :

We trialled this program because in comparison it was much much cheaper than its competitors. Yes the program was in its infancy so therefore had some kinks to iron out but everything and I mean everything that we asked of the developers has been implemented promptly in order for the program to cater for the different needs of its clients. The customer service is impeccable- we ask and they deliver with such amazing speed. Even when we are in Australia and they are based in the UK so therefore we have a large time difference, their response to questions and concerns is super fast and efficient and they always try to cater for their clientele. It almost feels like a community where we are building the program together. Nothing is to hard for the class manager team to cater for and although the program is still growing and there are features they are developing, they really do go above and beyond to satisfy their clients. The price is also amazing $40 AUD a month in comparison to $120 plus every little extra is an add on price- whereas it’s all included in class manager. There is no hidden costs popping up all the time. They also adapted to the whole online learning experience during the covid pandemic with ease, adding options to the program literally overnight. They seem to work tirelessly to build the software to be up to the standard of competitors but without the price tag.

Inconvénients :

We would love the text service to get a wriggle on, we’ve been waiting for that one for a while but understand it’s a big job to create and code.

Game Changer!

Commentaires : I have been very happy with the Class Manager system right from the start and the improvements I have seen over the last year are phenomenal. The customer service team are friendly and responsive and great to deal with.

Avantages :

Class Manager is very easy to use with easily accessible help guides if needed. The customer support staff are always on hand to help and are very responsive if anything goes wrong or even if improvements are suggested. It has made my administration tasks so much easier, having struggled with excel spreadsheets crashing on me for some time, and therefore saved my sanity. The team are continuously improving the system and adding new features so it is just getting better and better. Their response to the coronavirus lockdown was amazing, with a very quick release of online streaming and pre-recorded class functions - Amazing!

Inconvénients :

The only downside is that is doesn't work well with Safari so I have to use Google Chrome to run. But I now keep all my work tabs open in Chrome and my leisure tabs open in Safari so that also has a bonus aspect of keeping work and home separate! Other than that, whenever I have been disappointed with something I have contacted the team and they have taken any issues on board and made improvements within a very short space of time.

An absolute DREAM!

Commentaires : Extremely positive. I run my school single-handedly and Class Manager makes the work load so much less and so much smoother. I was unsure if I would use it at first, but I can’t tell you how many times I’ve thought to myself “why didn’t I do this sooner?!” I was wasting so much time before. I find it really easy to use and there is everything on there I could wish for at the moment. I would recommend to everyone looking for a class software. On a slightly separate note, with the current Covid-19 outbreak class manager has been absolutely crucial to my business, it’s so easy to stay in touch with my clients which at the moment is essential. And they were super quick to add helpful elements!

Avantages :

There are so many things I could list here as there are many great elements to Class Manager. But for me the main 2 are...1. The invoicing/payment element. Invoicing has gone from taking me 1-2 days to less that 30mins since I started using Class Manager!! 2. The ability to message specific classes without having to type in everyone’s individual email, one click and everyone I need is there! There are lots of other helpful things, such as a live chat, birthday list, registers, timetabling. There is just so much for your money!

Inconvénients :

There really isn’t anything I dislike about Class Manager. It has saved me time, is cost affective, the team are always on hand (they literally reply within 10 minutes almost everytime!) and they are constantly adding new things.

Revolutionising my business

Commentaires : Great service, friendly team, open to new ideas = top notch!

Avantages :

This software was in its infancy when I started using it. I had been looking for a package to turn my business admin electronic for some time and was always put off by the price hikes for over 300 pupils. The software has now developed into a state of the art fully functional piece of kit. I love how the team listen to feedback and implement changed and are constantly improving and making additions.

Inconvénients :

They are constantly making improvements and I think this software answers everything I want from it.

Class Manager - the only software dance teachers need

Commentaires : I have had an AMAZING experience with Class Manager. I can't believe I didn't sign up earlier. There is so much help from [SENSITIVE CONTENT HIDDEN] and the team and the software is constantly being updated. I believe in a few years time Class Manager will be the only player in Dance Teachers software as it is by far the best built and cost effective I have ever used. Overall I feel much more organised as a dance studio owner as everything is in one place and I am easily able to access registers, payment and emails all in one go.

Avantages :

The product is incredibly easy to use. The main thing that I like is the invoices and billing section. I am able to easily send an invoice with the click of a button, mark it as paid with the click of a button send a payment reminder with a click of a button and so on... Before using Class Manager I had to individually write each email which took so much time out of what I love doing most - Teaching Dance!!

Inconvénients :

It took me a while to think of an answer to this question as there really isn't anything major that I dislike. Possibly just adding autocorrect to the email option as I seem to misspell many things and often don't have time to read through an email I have written, this can sometimes make me look unprofessional.

Simple and Affordable

Commentaires : I’ve had no problems. I’ve been with them from the start and it’s made my life so much easier and saved me hours and hours of admin time

Avantages :

I love that I can use this software on multiple devices wherever I am in the world. I can coordinate with my team and customers with ease- and can see at a glance what invoices, registers etc are outstanding. Customer service is amazing too- so any problems, I know somebody will help me

Inconvénients :

Sometimes, when using a new feature it’s not always obvious but once I’ve done it, it’s easy and quicker the next time. It’s not really a con as actually CM are always improving and adding to their package so it’s better value all the time.

Exactly what I needed

Commentaires : Can’t say how happy I am with with this product after using a competitor who seemed to be “a jack of all trades and a master of none”

Avantages :

Love the ease of it, the features that don’t cost extra except credit for texting which I find perfectly acceptable because I control how much I purchase for what I use, customer service, the way classes are automatically archived and the copy class feature is amazing

Inconvénients :

At the start there weren’t all the features I needed but it certainly has it now.

Gives me more time, more money, less stress!

Commentaires : The team have been friendly, approachable and always happy to help. They keep me updated on all updates; even those still in development, so we can comment and be involved in the process. They really do put the users at the heart of everything they do.

Avantages :

Class manager is user-friendly and easy for even the most basic of IT users. Whenever I may have been confused, I just contact one of the team and they are always quick and happy to help! This saves me so much admin time and is so reasonably priced for the large amount of work it does!

Inconvénients :

Nothing! It really is amazing stuff! The team are constantly listening to users and adding new aspects to the software constantly. Everything I’ve wanted for my dance school, they have provided. Even during these challenging times of covid-19, they have given dance school owners a range of items that have helped us throughout to continue working productively online.

Amazing Product!

Commentaires : It’s been a revelation and saves me hours of admin time. The regular updates have improved the way we run the business and they are always happy to add new features requested by the customers. Staff are always to help out and provide a friendly service.
Thank you class manager for a fantastic service.

Avantages :

The dashboard is a great way to see all the information and quick and easy to move around the site. Entering customer and student details was efficient and detailed. Having all their details at the click of a button is a safe and efficient. I like that it’s accessible from my smart phone when I’m out of the office or at the studio. Being able to see who has received and opened the e-mails is a real bonus too.

Inconvénients :

The discount section didn't work for us because of the fee structure we use.

Great time saving software!

Commentaires : All in all a very good software for administrative work that helps keep you organised and saves you lots of admin time.

Avantages :

This software has saved me so many hours of admin work, my classes, clients and students are organised and invoicing is all done for you. It is quite straightforward to use and admins are always updating and making it better. They listen to their clients needs and do their utmost to ensure the software caters for them.

Inconvénients :

The Point of Sale still needs a little work so that items sold within the school can be chosen by colour and size too. Also being from abroad, payments through Stripe and GoCardless are still not available in my country, hopefully these hiccups will be resolved soon.

Class Manager is just BRILLIANT

Commentaires : Time saving, easy, accessible, good for team, good for parents, great for registers, free trials and peace of mind and efficiency.

Avantages :

Class Manager is just BRILLIANT. They are so responsive to feedback and the ever-changing needs of their clients. They are personable, professional and the software is fantastic. I’ve used 2 others and this is by far the best and the cheapest! Don’t hesitate! xx

Inconvénients :

When I started it was new and needed a few extra things - but the team IMMEDIATELY implemented them after feedback.

Class Manager - Saves you time!

Commentaires : Fantastic. No complaints. I know that any questions get answered and any ideas are brought forward. It’s updated regularly and has made admin quicker. The pain of creating invoices and registers has gone. The ability to send messages to either a class or entire school was a feature I didn’t think I needed but cannot live without.
Very happy and such great value for money. Others that I looked at added an addition price for adding new features or over 100 students you had to pay more and then over 250 students the price was ridiculous! This is a one time fee regardless and I use it daily if not 3-4 times a day.

Avantages :

The ability to invoice and track payments. It has become so much more than that to me. The introduce new features all the time and the communication from the teach is brilliant. This was also important for. The value is by far the best on the market and I have no complaints from any of my clients. It has made running the admin side of my dance school easier. It’s all in one safe place and once you know your way around the software it is quick and easy to use.

Inconvénients :

It’s not really a con but it took me awhile to learn how to use it. Once I knew how I made complete sense but at the start I needed a lot of help. Which I was provided with.

Dance Studio Software

Commentaires : I have to say from a customer service point of view I would give the team at Class Manager 11/10. They are always very friendly and helpful and very quick to respond. I very much look forward to all the new features that are planned and I love that they are constantly asking their customers for feedback!

Avantages :

I like that the home pages gives me a quick overview of my business. I love the fact that I can see if someone has read an email.

Inconvénients :

Yes there are features that I would like to see added to help make this software even better but I am confident that in time it will happen. In the 7 months we have been using this software there has already been so many improvements and I know there are so many more things in the pipeline.

Fantastic Programme

Commentaires : Excellent

Avantages :

This programme has developed so much since I started using it. There have been so many wonderful updates with new features at no additional cost.

Inconvénients :

When I was on the pilot scheme & early into paying for the system there were quite a few teething problems which caused me quite a few Issues but customer service were always quick to help.