Avis clients sur Hostify

All in one is easier

Commentaires : My overall rating for Hostify is 10/10, despite the fact that I originally experienced integration issues with some programs. It's incredible how much one piece of software can help your real estate management. I feel more at ease now that I see everything in its proper place. If you own many properties, I wholeheartedly advocate putting it into practice.

Avantages :

I spent a lot of time looking for software that would make managing my assets easy for me. As I own numerous properties, managing reservations, payments, etc. was a mess for me. I discovered Hostify in this way, and I enjoy that it has the capability of centralized management. payments, bookings, creating a website for the owner, even using a mobile app.

Inconvénients :

As it can be challenging to comprehend the entire procedure at first, I advise encouraging the creation of lessons that are both quick and informative. Considering that, in general, people have less free time due to their jobs.

Affordable and easy to use

Commentaires : As a medium size growing company, we found Hostify to be the best tool to automate all the operations, channel management, payments, etc.

Avantages :

Many features included on the base product. Unlike other softwares we decided to use Hostify because the clear pricing and advanced features.

Inconvénients :

Not that much about Hostify but sometimes was hard to get the actual channels support during the migration. For example Booking.com support was difficult to get but the Hostify team assisted through their internal channel.

Alternatives envisagées précédemment : Hostaway, Guesty For Hosts, Hostfully Property Management Platform et 365villas

Pourquoi choisir Hostify : Difficulty to use multi unit features and units assignment.

Logiciel antérieur : Beds24

Pourquoi passer à Hostify : Costs vs features

Poor experience using Hostify

Commentaires : Our overall experience with Hostify was TERRIBLE. We picked it because of the 5* reviews they had online. Clearly the reviews must have been doctored or written by someone who had not used the software. PMS software is an integrate part of a vacation rental business and the cost of replacing can be high. So you must make the correct decision in selecting this it. We clearly failed in that and were fooled by the reviews. I sent a message to their CEO regarding the problems we had with the software, but I suspect that it is either beyond his ability to fix or he simply not a priority for him. So finally we decided to switch over to another vendor and that has been a better experience and we can now focus on growing our business instead of constantly trying to manage problems created by our PMS vendor.

Avantages :

Availability of App on Mobile Device was one of the reasons we picked the product

Inconvénients :

Hostify has probably been the worst decision we made in our software selection process. I am embarrassed at the poor quality of this software. There were constant flow of bugs which caused us endless headaches. We kept reporting them and every time they fixed something they broke something else. They were constantly dropping our properties from the various channels (mainly VRBO) causing us to lose 10's of thousands of dollars in bookings. Even worse, they propagated incorrect information to the channels (our 2BR properties were showing up as 4BR) which caused us embarrassment with our guests. It got so bad that we had to have a full time person checking the information on all our properties on the various channels. I even reached out to their CEO to explain to them the problems we were having. However, his response was less than satisfactory. He blamed the integration with 3rd parties like VRBO etc. However, my conclusion was that this was a poorly written software that may have scaled prematurely. The support team was sympathetic to our problems but were fairly ineffective.

Great Product with solid team behind it

Commentaires : Great product with a strong and reliable team behind it.
We run a large-scale vacation rental property management company across 5 locations. Switching to Hostify granted us improvements across multiple domains. Would definitely recommend this software.

Avantages :

Overall design, functionality, rate of new features rollout, tech support.

Inconvénients :

There are occasional glitches that get fixed by a dev team over a reasonable time.

Where professionalism and proactivity delivered via friendliness

Commentaires : I have never experienced such a great attitude, proactivity and professionalism at any multi-national company that all are packed together with real human values by not hiding behind templates and "over-done" formal communication. They listen, respond and deliver what the user needs.

Avantages :

Their direct and friendly communication makes the co-operation to be hassle-free, and the customer / user feels that his voice is heard and there will be a response on it.

Inconvénients :

There are some reliability issues that they still need to work on it but with their attitude it will definitly happen, they need time only to do it.

Very Happy Hostify Customer!

Commentaires : We have been working with Hostify from an early stage and both our company and Hostify has been growing over the past years. It has been a great collaboration, in which we are always able to reach out with any doubts, questions or feedback. The support is very good and we are always helped swiftly (even on weekends if there is an emergency). We use the software every day and are super content with how everything works, the ease for the team to use the multi-inbox, multi-calendar view and more.

Avantages :

Easy to use multi-calendar view and amazing customer support.

Inconvénients :

It would be great if some points that are important for local Portuguese regulations, have this more automated (payment of municipality taxes and passport registration). I know they are working on this already though!

Save time with Hostify

Commentaires : As a CEO who has tried 6 differents PMS I find in Hostify the software that allows me to control all the aspects of my business. Moreover, thanks to Hostify I can automate the main processes and have more time to design the revenue management strategy.

Avantages :

- Multicalendar friendly and useful. - Connects with the main channels (B.com, Airbnb, VRBO, Tripadvisor). - One inbox for all the messages. - Best Customer Service. - Control easily your Housekeeping and Maintance. - Best PMS accounting model. - Integration with the main Vacational Software (Rentals United, Stripe, Pricelabs,...) - Automatic Messages for the guests - You can dowload any report - Customer and Owner platfform - Modern design website - Checkin form Hostify gives you all the features that yu need to be a succesful property manager.

Inconvénients :

Hostify needs to improve their CRM and Rating area.

The best PMS we've used - great functionalities, awesome CS!

Commentaires : Our experience with Hostify has been amazing from day 1 and we were among their first customers - usually new software solutions come with their fair share of bugs, but that was not the case.

Avantages :

Hostify has all (maybe even more) of the core functionalities of its larger competitors, but it comes at a lower price and significantly better customer support. Apart from all the standard stuff like multicalendar, unified inbox, automations, etc., it also has a top notch Wordpress plugin, multiunit property handling and a Stripe integration with many useful features. Most of all, the live, friendly and FAST customer support is lightyears ahead of that of other PMS systems we've used in the past. Highly recommended!

Inconvénients :

Not much to add here, we're very happy with the service overall. What we like the least are the colours, but that's not really a problem.

Alternatives envisagées précédemment : Hostaway

powerful PMS with swift customer service

Avantages :

swift customer service, available 24/7 incl weekends. Reply rate is usually within an hour, which is phenomenal for a customer service in this industry! hostify itself has all necessary features to manage multiple properties across all essential OTAs and allows to integrate with most of the existing services in the industry (pricing tools, upsell services, etc). Realtime sync between calendars on different channels, no double bookings issues. You can meet them in person on trade shows and request features to be implemented. Using hostify since 2019.

Inconvénients :

no app/no push notifications - current workaround by receiving emails to stay up to date about incoming bookings

Best option in the Market

Commentaires : Hostify is growing and improving constantly. They offer all the tools for a very competitive price.

Avantages :

A lot of tools for property management in the same software.

Inconvénients :

That the portal for direct sales is not allowing to do upsales with other products or extras.

Alternatives envisagées précédemment : Guesty For Hosts

Pourquoi passer à Hostify : Best quality/price.

Buggy, inadequate customer service

Commentaires : I've been a customer of this company for a year, and unfortunately, my experience hasn't been great. The software still feels unrefined, with numerous features failing to deliver as promised. A notable issue is its inability to accurately retrieve phone numbers from Airbnb guests, which means I'm unable to send text messages or use WhatsApp for communication. The support team also seems to lack the necessary knowledge to provide effective assistance. Adding to the frustration is their policy on account cancellation; it cannot be done online and requires manual intervention. Despite being told that the sales support team would contact me regarding this, I've received no communication. As a result, I'm now forced to involve my bank to pursue a chargeback.

Avantages :

The aspect that appealed to me the most was the favourable pricing.

Inconvénients :

The customer service was appalling, with a support team that appeared to be unfamiliar with their own subject matter. The application is riddled with bugs, the API is non-functional, and synchronization is unreliable.

Constant bugs and lack of support leading to thousands of dollars in lost revenue

Commentaires : Hostify was riddled with bugs, some of which so glaringly obvious, you’d think how could they even sell a product built this poorly. I highly doubt they do any sort of QA or regression testing on their product, as the issues we experienced using Hodtify could have been easily discovered with a quick test of their product before they released breaking changes. They dropped our management and pet fees, also overwriting our cancellation policy, affecting 17 of our bookings, and costing us $1ks in lost revenue. Not once, not twice, almost every other day, we would discover glaring issues with our listings, such as fees dropped, calendar dates unblocked, blatantly incorrect room layouts (a 2 bedroom property showing up as a 4 bedroom), missing amenities (properties showing up without a pool), and missed messages across all our channels. Their support team was painfully slow at responding to our issues, taking weeks to resolve critical issues, such as our fees being dropped and listings showing up blatantly incorrect. On multiple occasions, I had to directly email their lead engineer and copy our sales rep to just get a response. I would highly advise anyone thinking of a PMS against choosing Hostify. It caused us more problems than solutions, and there are many other PMSes/channel managers out there that are much better.

Avantages :

- Very reasonable price - Connection with Airbnb didn't cause us too many problems - Direct booking engine

Inconvénients :

- Dropped management and pet fees and overwritten cancellation policies, costing $1k in lost revenue - Overwritten room layouts and amenities, properties showing up with blatantly wrong number of bedrooms and incorrect amenities - Messages being dropped in their unified inbox, push notification spam - Lack of support, taking weeks to respond for critical issues - Long onboarding times with VRBO (up to 3 weeks) - No specialized training on how to use the platform - No regression or QA testing before feature releases, leading to routine updates constantly breaking their product - Overall sloppiness, spelling mistakes and broken pages/tools throughout their site

Alternatives envisagées précédemment : Hostaway et Lodgify

Pourquoi choisir Hostify : We wanted a direct booking website and were sold on Hostify's additional features, which turned out to be a massive disappointment, and we wished that we didn't switch to Hostify.

Logiciel antérieur : Host Tools

Pourquoi passer à Hostify : Price, Functionality, SMS/Whatsapp support, Direct Booking Engine

La felicidad ha llegado a mi vida , habia perdido la fe en encontrar un producto tan completo

Commentaires : No puede ser mas satisfactoria , he encontrado el software que necesito que cumple el 90% de mis expectativas y que ademas me permite plantear que necesito y tener un rapido feeback sobre la posiblidad de que se lleve a cabo. es sencillo de configurar , intuitivo , rapdio y agil y ademas tienes un gran equipo detras que esta disponible y encantado de ayudar.

Avantages :

Aunque en principio no es algo que valoro, por que entiendo que un PMS debe cumplir con su cometido , el trato humano del equipo , el sentir que hay alguien detras para darte una respuesta rapida y que ademas descubres que te escuchan es impagable , realmente por encima del gran PMS que es Hostify el equipo humano que hay detras es aun mejor. El PMS es Super Flexible y Super adaptativo , si eres un gestor de viviendas turisticas y estas cansado de soluciones que prometen y no cumplen , te recomiendo hacer una demo y probar el software, de verdad yo alucine y a cada momento estoy mas contento por que tengo todo de forma sencilla. Gestion de tarifas y reservas Sencilla. Creacion e integracion de Website y plugin , Facil y comoda Alcuinante ¡¡¡¡¡ Importar los datos de tu anterior PMS, es posible ¡¡¡¡ y sencillo.

Inconvénients :

No hay nada malo , igual pequeños detalles de usabilidad , como tener que hacer dos click cunado con uno bastaria , pero tu lo comunicas y ellos lo estudian y no te mienten, te dices si es posible o no.

Best option for property managers and short term vacation rentals

Commentaires : Awesome!

Avantages :

The team is very dedicated and ships new features often. It also has the most important basics to manage properties short term.

Inconvénients :

Can't manage upsells to guests, which would be super useful. Also the reporting currency is not unified, I rather have all reporting converted to my official currency

Alternatives envisagées précédemment : Hostaway, Cloudbeds et Hostfully Property Management Platform

Logiciel antérieur : Lodgify

Excelente value for money!

Commentaires : Very satisfied with the product, it does what I need and a lot more which I slowly discover as my business grows.

Avantages :

Value for money is very high point! Customer service is always helpful.

Inconvénients :

Development of new features or correcting some issues can be slow. It should be a proper app.

Alternatives envisagées précédemment : Hostfully Property Management Platform et Hospitable.com

Pourquoi choisir Hostify : Terribly expensive

Logiciel antérieur : Guesty

Pourquoi passer à Hostify : Customer service (sales person ( [SENSITIVE CONTENT])FeaturesPrice

Great product and súper reliable customer service

Avantages :

Fácil de usar, intuitivo, y cuenta con un equipo siempre disponible para ayudar con cualquier duda. Un placer contar con partners así para ampliar nuestro negocio de manera fiable y efectiva

Inconvénients :

Hasta el momento nada, una experiencia muy grata especialmente después de tener una experiencia nefasta con Kigo años atrás

Alternatives envisagées précédemment : Hostaway et Guesty

Pourquoi passer à Hostify : Su equipo me pareció muy profesional, customer support siempre disponible y precio competitivo.

Nice calendar

Commentaires : Expensive and response times are inconsistent

Avantages :

Calendar has an easy-to-read layout and appearance. Revenue itemization is appreciated and the ‘Target’ projections versus actual (income received) is a nice visual.

Inconvénients :

Customer service and calendar appears to be delayed. Customer service is sometimes overnight response and the Housekeeping feature is more suited for hotel management companies. Housekeeping feature is inadequate for smaller 1-3 operators NO MOBILE APP

Fantastico

Commentaires : Muy contentos con su servicio. Lo recomendaremos sin duda.

Avantages :

Facil de Usar Calendario Intuitivo Funciona sin errores conectando a plataformas tipo Airbnb/Booking..

Inconvénients :

La interfaz tarda en cargar a veces, servidores un poco lentos.

Good team, in process of expansion.

Commentaires : It´s been a good ride, good answer but some areas of opportunities so we can provide better experiences to the costumers.

Avantages :

The team is really friendly and willing to help.

Inconvénients :

New software so there are a few issues with the interaction, integrations and some minimum issues.

Alternatives envisagées précédemment : Guesty For Hosts

Pourquoi passer à Hostify : Personal service and price.

It simply doesn't meet the standards of a reliable hosting solution.

Avantages :

Its sluggish performance is a major downside, forcing you to endure frustratingly long wait times, often exceeding 15 seconds for even the simplest tasks. Technical glitches are another recurring issue, with messages failing to reach clients, adding to the frustration.

Inconvénients :

It simply doesn't meet the standards of a reliable hosting solution, leading to a less than satisfactory user experience.

Hostify is good

Avantages :

We like most they they are always improving

Inconvénients :

No owner statements, when you are told something is coming, you might have to wait, and something have yet to come.

Best Bang for your Buck

Avantages :

Hostify has made it easier to manage multiple listing on multiple platforms.

Inconvénients :

Invoice feature for clients is not yet available

Alternatives envisagées précédemment : Guesty

Hostify has grown quickly and impressively

Avantages :

Accounting module is impressive. Automation is so powerful.

Inconvénients :

It does not have push notifications yet.

Alternatives envisagées précédemment : Hostaway

Pourquoi choisir Hostify : Accounting module

Logiciel antérieur : Guesty

Pourquoi passer à Hostify : SMS, Accounting module, price management

Great software

Commentaires : Before Hostify we were using a custom made CRM instead of a PMS, because of Hostify we were able to finally manage our properties more efficiently

Avantages :

Being able to have different property owners for us was critical as well as being able to customize taxes and fees for each listing.

Inconvénients :

We miss having more than one rate to display.

Alternatives envisagées précédemment : Icnea

Outstanding technical support

Avantages :

Very intuitive software with plenty of helpful features and automatons to save time. The technical support is really great!

Inconvénients :

I like to connect to more platforms and channels.

Alternatives envisagées précédemment : iGMS et Guesty