Avis clients sur Omnicus

par Omnicus

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Note moyenne

  • Note globale
    4,5/5
  • Facilité d'utilisation
    4,5/5
  • Service client
    5/5

En savoir plus sur Omnicus

Support, engage and retain your customers across voice, chat, email, social media and SMS in one unified interface.

En savoir plus sur Omnicus

2 avis affichés

Jan petter B.
Solution Sales & KAM
Télécommunications, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 26/07/2019

"A great help i delivering an awesome customer support experience"

Commentaires: Omnis has been instrumental in lifting the quality of our support processes significantly. We are faster, more precise and efficient than ever before.

Avantages: Total control! The way Omnicus delivers your channels makes it dead easy to stay on top of all our incoming support enquiries. The ability to also communicate through all the different channels in a single case ensures an unparallelled transparency

Inconvénients: We are hoping that notifications via mail/sms/app when tasks are assigned will bet better, maybe even being able to integrate MS Planner - these issues are not optimal for our use as of now.

Réponse de l'éditeur

envoyé par Omnicus le 03/11/2019

Thank you so much for your feedback Jan Petter. We'll definitely work on those notifications for you in the time to come.

Thank you for putting your trust in us!

UPDATE:
Those notifications you asked for; they are here :)

  • Provenance de l'utilisateur 
  • Publié le 26/07/2019
Terje K.
CEO
Immobilier, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 28/07/2019

"Perfect software for our use!"

Commentaires: Omnicus is a perfect software for our coworking-hub. We are 2-3 user managing incoming support cases, on different days. The ticket system in Omnicus makes it easy to assign incoming cases to eachother, and also see all communication that already has been communicated in working cases. Also perfect for internal notes that only our uses can see.

Avantages: Easy to use. All internal user can easy see the working dialogue with external supporting cases. We also love the "internal notes"

Inconvénients: Nothing. Works perfect for us. Much better than other similar softwares.

Réponse de l'éditeur

envoyé par Omnicus le 06/08/2019

Thank you so much for putting your trust in Omnicus Terje. We appreciate your feedback and we are looking forward to continue our partnership in the time to come :)

  • Provenance de l'utilisateur 
  • Publié le 28/07/2019