Perfect software for our use!

Publié le 28/07/2019
Terje K.
CEO
Immobilier, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Omnicus is a perfect software for our coworking-hub. We are 2-3 user managing incoming support cases, on different days. The ticket system in Omnicus makes it easy to assign incoming cases to eachother, and also see all communication that already has been communicated in working cases. Also perfect for internal notes that only our uses can see.

Avantages: Easy to use. All internal user can easy see the working dialogue with external supporting cases. We also love the "internal notes"

Inconvénients: Nothing. Works perfect for us. Much better than other similar softwares.

Réponse de l'éditeur

envoyé par Omnicus le 06/08/2019

Thank you so much for putting your trust in Omnicus Terje. We appreciate your feedback and we are looking forward to continue our partnership in the time to come :)

A great help i delivering an awesome customer support experience

Publié le 26/07/2019
Jan petter B.
Solution Sales & KAM
Télécommunications, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Omnis has been instrumental in lifting the quality of our support processes significantly. We are faster, more precise and efficient than ever before.

Avantages: Total control! The way Omnicus delivers your channels makes it dead easy to stay on top of all our incoming support enquiries. The ability to also communicate through all the different channels in a single case ensures an unparallelled transparency

Inconvénients: We are hoping that notifications via mail/sms/app when tasks are assigned will bet better, maybe even being able to integrate MS Planner - these issues are not optimal for our use as of now.

Réponse de l'éditeur

envoyé par Omnicus le 03/11/2019

Thank you so much for your feedback Jan Petter. We'll definitely work on those notifications for you in the time to come.

Thank you for putting your trust in us!

UPDATE:
Those notifications you asked for; they are here :)