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Avis clients sur BrightLocal

En savoir plus sur BrightLocal

BrightLocal vous donne les outils nécessaires pour améliorer votre classement et votre réputation et générer plus de trafic et de leads à partir de la recherche locale.

En savoir plus sur BrightLocal

Avantages :

Intuitive dashboards and no fuss integrations make the Bright Local platform very easy to use but also highly effective too.

Inconvénients :

One thing I struggle with is knowing HOW to explain the data to a client. I don't 100% know what all the things on a report mean so how can I advise my clients.

BrightLocal - Notes

Note moyenne

Facilité d'utilisation
4,6
Service client
4,9
Fonctionnalités
4,7
Rapport qualité-prix
4,8

Probabilité de recommander le produit

9,2/10

BrightLocal a reçu une note globale de 4,8 étoiles sur 5 d'après 276 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (276)

Bashir
Bashir
Marketing Manager (Canada)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best Customer Service & Auditing Reporting System

5,0 il y a 2 ans

Commentaires : I recently had the pleasure of interacting with the customer service team at Bright Local, and I must say that I am thoroughly impressed by their professionalism, promptness, and knowledge. From start to finish, the experience was nothing short of amazing.The team at Bright Local went above and beyond to assist me with my queries and concerns, providing timely and accurate responses to my questions. They were patient and understanding, listening to my issues and working diligently to resolve them.What impressed me the most was their level of expertise and knowledge. The agents were well-informed about the products and services that Bright Local offers, and they could easily answer all of my questions. I felt confident in their ability to provide accurate information and advice.The customer service team truly exceeded my expectations. Their professionalism, attentiveness and dedication to providing excellent service were commendable. I am grateful for their help and highly recommend them to anyone seeking outstanding customer service.In summary, I would like to express my sincere appreciation to the entire team at Bright Local for their exceptional customer service. Keep up the excellent work!write

Avantages :

I have several reasons why I love BrightLocal, but the top two would have to be their ability to order local citations and complete them professionally, and their auditing tool. The auditing tool is an invaluable resource that can help attract new clients to your business.

Inconvénients :

One area of improvement I have noticed is the availability of phone calls. In my experience, getting a callback can take a week or two, which suggests that their agents may be stretched thin due to high demand.

Casey
CEO (É.-U.)
Marketing et publicité, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Bright Local for Agencies

5,0 il y a 3 ans

Commentaires : So far so good, we are a new user switching over from SEMrush and have had an initial onboarding discussion with a soon follow up call. We had inadvertently used up all of our credits by not setting things up properly and they credited those to us so that we could start over. Will know more in a month or so after the data accumulates.

Avantages :

Easy to set up multiple clients and the reports seem to be good so far.

Inconvénients :

Limitations on reputation piece and extra cost to use the keyword grid

Réponse de l'équipe de BrightLocal

il y a 3 ans

Hey Casey, Thank you for taking the time to write this wonderful review. It's great to read your comments and I'm glad you've found the tools easy to use. You'll be pleased to hear we include credits for our Local Search Grid tool in each of the plans, and additional credits are available at a reasonable cost should you ever need more. If you do have any further feedback about the limitations discovered on the Reputation Manager tool please do get in touch with our support team. We always appreciate feedback and ultimately it's our customers that help us in plotting our next features. Kind Regards, Myles - BrightLocal CEO

Mark
Mark
Director (Pays-Bas)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

An Utter Scam

1,0 il y a 3 ans

Commentaires : An utter nightmare! Thanks to them my business is at the verge of collapse! I wish I'd never came across these utter incompetents!

Avantages :

Absolutely Nothing! I wish they would never exist as they have only ruined my business!!!! I was flourishing before meeting these cowboys!

Inconvénients :

They have shut down my account while 7 campaigns were running, and this was due to a fact where they could not understand my basic business need and kept making their point! At Brightlocal is either their way, or your account get shut! No signs of refund at all! The utter shame of the tech industry in 2022. The exact meaning of Scam!

Réponse de l'équipe de BrightLocal

il y a 3 ans

Hi Mark, I'm sorry that you have had a bad experience; this is never the outcome that we want for any of our customers. During a Citation Builder campaign we flagged a potential issue, offering several options for how to proceed. You were not happy with these options & made several requests to close your account & to receive refunds for all campaigns. We granted this as a gesture of goodwill and provided receipts. We hoped this would resolve the issue, however, it is clear that you are still unhappy. We asked what further actions you would like us to take and have received no further suggestions from you, only threats. Please note you have not lost account access; we turned off your automatic subscription renewal, believing this to be what you wanted. You still have full access to your account and all data for the remainder of this billing cycle & if you wish to, you may reactivate it from within your account, which will mean that there is no disruption in service. Thank you

Megan
Owner (É.-U.)
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Easy Onboarding and Navigating

5,0 il y a 4 ans

Commentaires : From the multiple initial calls, where [SENSITIVE CONTENT HIDDEN] took the extra time to answer all of my questions during my free trial, to the success call I had with Ian, I have been thoroughly impressed with the professionalism, attention to detail, and focus on my success using their product. I'm thrilled with the experience so far, and excited to see how this product will elevate our business.

Avantages :

I can provide my clients with a simple dashboard to view their digital presence in one easy location. For that feature alone it was worth it for me. I also loved the pitch deck that was provided. As a Marketing agency, having a starting point when talking about these incredible features and their benefits to our customers, a pitch deck was crucial to the success of quickly launching these services.

Inconvénients :

The backend is a little clunky. For instance, it would be great on the Clients and Locations dashboard to be able to easily view the agency dashboard and the white-label dashboard without all of the extra clicks. It's still a great product, so I don't mind the extra clicks, but streamlining some of the views would be a great bonus.

Réponse de l'équipe de BrightLocal

il y a 4 ans

Hi Megan, Thank you for taking the time to leave us your review. I'm glad to hear BrightLocal has been crucial in the success of your agency and that you've enjoyed so many of our additional features. I'm thrilled that our team has been so supportive and professional throughout the process too. Thank you also for your feedback regarding streamlining certain areas of the dashboard. We really appreciate your comments. If you need any further assistance, don't hesitate to get in touch with the team. Kind Regards, Myles - BrightLocal CEO

Victor
Flat Tire Change Near Me (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Most honest company I have done business with in a long time

5,0 il y a 4 ans

Commentaires : I was absolutely amazed at the knowledge and help the staff gave me. I did tons of research and found this to be the MOST honest and affordable company offering these services. They have several free tools which brought me to their site and then they EVEN offer a free trial. Now you KNOW this business is honest and legit if they can offer a free trial and not worry if you will stick around. That is confidence knowing they have what you want at a GREAT price.

Avantages :

The absolute best thing about the software is the staff that walks you through it honestly. When just looking at the surface it doesn't look like much, but when you really dive into it. It offers SO MUCH for the price I am just amazed.

Inconvénients :

I am mad at myself I didn't talk to support sooner and really dive in when I first came across this business. Oh my goodness the time and money that could have been saved or reinvested. But I am happy I know now.

Réponse de l'équipe de BrightLocal

il y a 4 ans

Hi Victor, Wow! Thank you for your fantastic review! It's great to hear you've had such an excellent experience, especially with our team. We certainly pride ourselves on being as open and honest with our customers as possible so I'm so happy you've noticed! Our support team are here to guide you through anything you need assistance with so please don't hesitate to get in touch if there's anything else! Best Wishes, Myles - BrightLocal CEO

Carlos
Owner (É.-U.)
Marketing et publicité, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Simple yet robust. An excellent investment for any digital agency supporting local SEO.

5,0 il y a 4 ans

Commentaires : When we first started with Brightlocal we worked directly with [SENSITIVE CONTENT HIDDEN]. I always appreciated his genuine character and hard work in supporting his clients. Today, they have a good support team, people like [SENSITIVE CONTENT HIDDEN] (customer success team) who are always timely and detailed in responding to our support requests.

Avantages :

While there are many pros, overall - for me, the Whitelabel features equip an agency like ours to utilize the tools/reporting to the benefit of the clients we serve. We have used many tools since our inception, and we are confident BrightLocal remains at the top. They are always working hard at improving their toolset, and I get excited every time they launch a new feature, like a kid going into the candy store.

Inconvénients :

No cons, per say. Requesting more white-label tools to increase lead gen, over and about the site audit would be great. They are growing quickly, and in that come some issues here and there, but that is to be expected. I know they have the best interest of their clients in mind, so we roll through the issues together.

Réponse de l'équipe de BrightLocal

il y a 4 ans

Hey Carlos, Thanks for taking the time to leave us such a fantastic review. It's great to hear you've noticed we've been working hard to improve the tools. We really do value all customer feedback, it's incredibly important to us! I'm glad you've been making use of the Whitelabel feature and thank you also for the feedback regarding the ability to add more customizability to the Lead Generation Widget, this is certainly something for us to consider for future changes. Don't hesitate to get back in touch with the team if you need any further help at all. Best Wishes, Myles- BrightLocal CEO

Zack
CEO (É.-U.)
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

BrightLocal is my favorite Local Search tool.

5,0 il y a 3 ans

Commentaires : BrightLocal is my favorite local search tool. It compiles most of the important data I'm looking for when it comes to search in one location and is relatively inexpensive when it comes to local search tools.

Avantages :

BrightLocal search ranking features are clean and easy to use. Really makes it easy to show clients how they are doing.

Inconvénients :

You can't have more than one search location attached to a report, you have to create a separate "Location" and run another report. Can get taxing on search credits after a while.

Réponse de l'équipe de BrightLocal

il y a 3 ans

Thank you for taking the time to write this awesome review Zack! It's lovely to read your wonderful praise. I appreciate the feedback, you are able to run multiple reports across different locations. I'd also recommend the Local Search Grid tool if you were looking for ranking information from multiple spots. If you do need a bit of help, just get in touch with the team! Kind Regards, Myles - BrightLocal CEO

James
CEO (É.-U.)
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Best Local Search Platform

5,0 il y a 3 ans

Commentaires : So far they have invested a ton of time in the success of my business and helped me get everything set up and optimized to how I wanted it. The employees I have been lucky enough to engage with are great and truly enjoyable to talk to. Definitely, people, I wouldn't mind getting a drink with. It is cool to see how much they put into you to make sure you know their platform and succeed with it.

Avantages :

Ease of use and the amount of stacked features they offer.

Inconvénients :

I haven't found anything I don't like. There are things they can add in the future I am sure but the service is awesome.

Réponse de l'équipe de BrightLocal

il y a 3 ans

Hi James, Thanks for writing your review of BrightLocal. It's great to read your comments, and I'm particularly thrilled you've found the tools easy to use. I'm glad the team has been able to help too! These are exactly the comments we strive for, so it's very much appreciated. Don't hesitate to get in touch if you need anything else! Best Wishes, Myles - BrightLocal CEO

Ryan
Agency Owner (É.-U.)
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Local Business Citations The Smart Way

5,0 il y a 4 ans

Commentaires : Whenever I need customer support, they respond so quickly it's not funny! I rarely do though... I recommend it on my YouTube channel and website. I'd certainly recommend it to you to!

Avantages :

I like how easy it is to use and the cost per citation. We buy $1,000's worth of credits at a time to reduce our cost even more. I also like how it allows you to click through to existing citations whether they created them or not. Finally, I love their notes that tell you the details of creating a citation on each platform if there is something you need to know. Much appreciated feature!!!

Inconvénients :

I don't anything negative to say. We use it weekly as a tool in our website, SEO, and Google Ads web agency.

Réponse de l'équipe de BrightLocal

il y a 4 ans

Hi Ryan, I appreciate you taking the time to leave us this brilliant review! Thank you for recommending us too. It's great to hear your comments regarding our Citation Builder service, and that it's been easy to use, and that you've been enjoying certain features. Don't hesitate to get back in touch with the team if you need any further assistance. Best Wishes, Myles - BrightLocal CEO

Joseph
Joseph
Director of SEO (É.-U.)
Utilisateur LinkedIn vérifié
Marketing et publicité, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

A Wonderful Local SEO Platform for the Cost

4,0 il y a 3 ans

Commentaires : We've been using BrightLocal for about 1 year now and I don't plan on stopping anytime soon.

Avantages :

BrightLocal offers incredible details at the base account level. Having additional credits provides further great insights that allow us to see rank changes easier. Primarily, the Citation Builder and management tools are key to our campaigns. They save us a lot of time when it comes to building and cleaning up NAP information.

Inconvénients :

It can be a bit tricky to navigate the dashboard. You get lost since there are so many features and tools at your disposal. Along with this, the system can be slow or inaccurate in findings when it comes to sourcing citations.

Réponse de l'équipe de BrightLocal

il y a 3 ans

Thank you for reviewing BrightLocal! It's lovely to read your comments. I am sorry to hear you've found the dashboard a little tricky to navigate, we have some great resources to help (such as our academy and help centre) so I'd recommend taking a look at those. Having said that, we're working on some awesome improvements we hope to launch soon so watch this space :) Kind Regards, Myles - BrightLocal CEO

Toni
Owner (É.-U.)
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great Platform! Excellent Customer Service

5,0 il y a 4 ans

Commentaires : Overall I like BrightLocal and as of right now, I don't think anyone out there can beat the price and/or options available in the platform. It's a very useful service and their customer service is top notch. You can't go wrong with them at all!

Avantages :

Once you get used to all the things you can do with BrightLocal and how everything works, it's super easy to set up an account and run every report you can think of. This truly is what I'd call an "all-in-one" platform because you can do so much with it. Keep in mind, I used to be a Yext partner and quickly realized the outcome of each account would be riddled with mistakes. For example, despite the info I would create for a client, the Yext system would change stuff: if an address was 1234 Anywhere Street, Yext might output it on some directories as 1234 Anywhere St. so there was no consistency. I also realized that Yext is simply an overlay - if you cancel your Yext account, you lose your citations. With BrightLocal, all the citations created are yours - or your clients'. It's permanent.

Inconvénients :

I feel there is a LOT of info to deal with. So many reports you can run with so much data. One thing I struggle with is knowing HOW to explain the data to a client. I don't 100% know what all the things on a report mean so how can I advise my clients?

Réponse de l'équipe de BrightLocal

il y a 4 ans

Thank you for your great review Toni! We work hard to ensure we're providing the best value to customers. We've recently launched the new BrightLocal Academy which I know will help you with understanding our reports. Myles - BrightLocal CEO

Lance
Marketing Strategist (Canada)
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Bright Local gives me the tools I need to succeed as a digital marketing agency

5,0 il y a 3 ans

Commentaires : Their systems are good. Their pricing is good. They provide a lot of information on using their system and building your business—10 out of 10 on that one. A SAAS company these days needs to provide strong and quick support. I use other SAAS providers, and they have an awesome phone and screen-sharing support. Recently Bright Local has really improved their phone support. Keep it up.

Avantages :

The features I use the most are 1) Their review management system gives me a great tool to use with my clients 2) Their citations program is the best I have seen. (and I have reviewed them all) 3) I'm looking forward to working with their local marketing system. My clients are Canadian Real Estate Agents and they all work in their local market.

Inconvénients :

They have had some issues with their access to support. I used to take 7-14 days to book a 1 on1 call, now I can book them in 1-2 days. The support on these calls is very good. Their "live chat" feature is usually inaccessible as they turn it off during non-office hours and when their staff are busy. I recommended that they get more staff to monitor and serve their clients through chat. These days SAAS providers need to provide quick/instant service. As business owners, we are very busy and need answers and help quickly.

Réponse de l'équipe de BrightLocal

il y a 3 ans

Hi Lance, Thanks for taking the time to write this review of BrightLocal. It's lovely to hear you've been enjoying the software and found the pricing to be good. I'm glad you've made the most of our phone support and that you can see we've been working hard to improve this. I am sorry to hear you've had to wait for a call in the past, during our busier times the wait may be slightly longer, however over the past few months we've been working on this. In regards to our Live Chat, although we try to make this available to all customers, you're right that during the busier hours availability depends on our individual agents. You can always leave us a message we'll follow up with you promptly. This feedback is very important to us though and we very much appreciate your comments. If you need anything else, please don't hesitate to get in touch. Best Wishes, Myles - BrightLocal CEO

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Assurance, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Affordable option for basic marketing overview & strategy to improve you online presence.

5,0 il y a 3 ans

Commentaires : Overall the insights are worth the price, and the Get Reviews section is the cherry on top.

Avantages :

The monthly cost is low and it gives me just enough insight into my local search results, instead of me trying to parse all of the analytics data myself. I like the weekly reports sent to my inbox. I also like that they have a "Get Reviews" feature, where you can upload a CSV file that will solicit reviews from our clients. Customer support has always been above and beyond.

Inconvénients :

The new local search grid feature is a bit confusing and took me a long time to understand. Some of the features are a bit buggy, like the CSV import for Get Reviews. I am on a Mac, not sure if that's part of the reason.. Sometimes the dialog box never pops up to import a file and I have to quit and restart. CSV files are limited to 100 emails per file so it's a bit limiting when you have thousands of clients in your database to email. Pros outweigh cons!

Réponse de l'équipe de BrightLocal

il y a 3 ans

Thanks for leaving your review! It's great to hear BrightLocal is able to provide you with some great insights for your Local SEO. It's lovely to hear our support team has gone above and beyond. Thank you for your feedback regarding the tools, I'm sorry to hear you've encountered any issues and we'll of course consider the feedback regarding CSV limits on our Reputation Manager tool. If you do need help with anything, don't hesitate to get in touch with our support team. They're always on hand should you need any assistance. Best Wishes, Myles - BrightLocal

Pete
CEO/OWNER (É.-U.)
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Bright Local Stands Above the Rest

5,0 l’année dernière

Commentaires : Overall its an all in one local seo suite of tools and serve as an extension of my team. They are not the cheapest but they are in my view one of the best local SEO services you can use to aid in your quest to help your own local business or service other businesses in their efforts.

Avantages :

What I like the most about BrightLocal is their focus on local SEO more than anything else. They include citation building/and optimization, competitive research and review building to say the least. I really like the whitelabel features and the great support.

Inconvénients :

Once in a while the tools act up and need to get support to address it. But they do very quickly without too much fuss.

Réponse de l'équipe de BrightLocal

l’année dernière

Thank you for taking the time to share your thoughts on BrightLocal. We greatly appreciate your feedback and are thrilled to hear about your positive experiences with our platform. It's great to hear that our tools including citation building, competitor research and review management have been a valuable asset to you. We understand that technical hiccups can occur from time to time, and we apologize for any inconvenience you may have experienced. We're committed to resolving any issues promptly and efficiently, and we're glad to hear that our support team has been able to address your concerns quickly. Thanks so much again, as such a glowing review and feedback really is appreciated.

Lobar
Lobar
Project Manager (É.-U.)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I love using this tool

4,0 il y a 3 ans

Commentaires : The huge benefit is tracking and monitoring our data and performance in local search.

Avantages :

We mostly use this for building citations for our clients. But I also love the reports they have for rank tracking. This tool has helped us manage client work in a more organized manner. The customer service is beyond amazing! Always quick to respond and resolve any issues.

Inconvénients :

There are certain reports that could be added or improved, and I love the fact that they are always taking our feedback into consideration.

Réponse de l'équipe de BrightLocal

il y a 3 ans

Hi Lobar, We appreciate you taking the time to leave us this review. It's great to hear the tool has been able to manage your client work in a more organised way. Thank you also for your comments regarding the customer service team! We value your feedback regarding tool improvements so if there's anything, in particular, you would like to see, get in touch with the support team. Kind Regards, Myles - BrightLocal CEO

Vicki
Communications/Project manager (É.-U.)
Internet, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great Software with great support

5,0 il y a 4 ans

Commentaires : The educational webinars, the documentation, the support materials and the really patient and helpful support team all make a really good product all around excellent !

Avantages :

I like the incredible support team and the well packaged programs that help sell the products to our client (Brightlocal helps users from beginning to the end of their clients' journeys)

Inconvénients :

Wish it were a little easier to import client business details into the location details area (I had to build a form to collect the clients' information, then copy and paste their responses into location details -- sometimes the minutiae of the details or changes gets a little overwhelming and I make mistakes...)

Réponse de l'équipe de BrightLocal

il y a 4 ans

Hey Vicki, Thanks for taking the time to leave us such a great review! It's fantastic to hear you've had such a positive experience, and I'm thrilled to hear our support team have been so incredible too. Thank you also for your feedback regarding the Location Details area of the BrightLocal dashboard. We do offer the ability to import Google My Business locations which is how a lot of customers save time- rather than manually inputting details. You are also able to make changes at any time. So, if you do spot any mistakes, we make this very easy for you to update. Best Wishes, Myles - BrightLocal CEO

Colleen
Owner (É.-U.)
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Amazing Local Search Tools

5,0 il y a 3 ans

Commentaires : Overall, Bright Local is an amazing tool and I am glad I found it.

Avantages :

I was using another company for about 5 years or more and they did a decent job building citations, but they didn't have the reporting tools. BrightLocal blew me away with all of the data I could review and helps me manage my local search clients easily.

Inconvénients :

Some things aren't intuitive to me like adding connections. Not all of the clients show up on the list and I was confused by this. You have to go to a link about choosing another account and for some reason, I had a hard time with this.

Réponse de l'équipe de BrightLocal

il y a 3 ans

Thank you for the review Colleen! It's great to read your comments, and I'm thrilled we've blown you away!! We appreciate the feedback, as this is something for us to consider for further improvements. I'm sorry to hear about the other issues you've faced using the previous service, but we're always on hand to help! Best Wishes, Myles - BrightLocal CEO

Sharon
Owner (É.-U.)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

My experience

4,0 il y a 3 ans

Avantages :

I'm somewhat new to the world of SEO, and I own a small business with no internal tech support. I'm learning as I go, and Bright Loc al's customer support has been very responsive and helpful. [SENSITIVE CONTENT] has been super responsive, communicates extremely well, and is very effective at getting things done. feature

Inconvénients :

At the time of purchase, I would have liked a better explanation of what I could expect from the services I bought. The service does feel like it is geared more to professionals in this field who are working with Bright Local on behalf of their own clients. So being a small business owner who is trying to figure out this world of citation building on their own, I would benefit from more of a layperson's approach regarding training and education on their software from this service.

Réponse de l'équipe de BrightLocal

il y a 3 ans

Hi Sharon, Thank you for taking the time to write your review of BrightLocal. We appreciate the comments and feedback. You mentioned a steep learning curve upon initial purchase and a need for more training/education. You'll be pleased to hear we've recently launched the new BrightLocal academy - there's a number of courses on there already! I would recommend taking a look. We also have a help center, which is bursting at the seams with help guides/videos and some great research and help on our blog. Should you need anything else, please don't hesitate to get in touch with the team. Kind Regards, Myles - BrightLocal CEO

Magen
Project Manager (É.-U.)
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Using BL for over a year

5,0 il y a 2 ans

Avantages :

I have used other products in the past and BL's reporting and external dashboards are key to our customer experience. The reports are easy to read and explain to our clients and the data is accurate.

Inconvénients :

If you have several locations as I do (77 at this time) we do have to have 2 separate accounts since each account can technically hold 100 locations, but reporting can only manage 50 per account for our usage so having multiple accounts is not the best user experience for myself. Meaning all of the reports that are available can't be run as often if you have 100 locations in your account.

Mark
Owner (É.-U.)
Services aux consommateurs, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Smart business decision!

5,0 il y a 4 ans

Commentaires : Overall, a really positive experience - great value for money!

Avantages :

The features I like best are the Reputation Manager (helping us get more client reviews) and the Citation Tracker. We've only been with BrightLocal for about a month, so I'm looking forward to becoming more familiar with the other features.

Inconvénients :

I don't often have questions, but when I do, it would be helpful if the chat feature were more readily available.

Réponse de l'équipe de BrightLocal

il y a 4 ans

Hi Mark, Thank you for leaving us such a great review. I'm happy to hear you've only been with us for such a short amount of time and you're getting great use of the tools already. Thank you for your comment regarding our chat feature, we have been working to improve the hours of which this is available. Please get in touch if you have any questions though, as our team will get back to you as promptly as possible! Many Thanks, Myles- BrightLocal CEO

Marc
Google Trusted Photographer & Local SEO Specialist (Australie)
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

It's the people that matter the most, but their tools work as expected too

5,0 il y a 3 ans

Commentaires : I've been using Brightlocal for over 4 years now and can't imagine doing what I do without such a tool. Yes, it's not the only option and yes it's good to compare, but in the end, you're likely to stick with what you know works. Brightlocal works for me.

Avantages :

I would prefer to take all my clients through a Brightlocal audit first before doing any work for them. It truly helps them see the value of the work I do and also helps them see the complexity of getting things right, in a simple way. That all said, what matters even more is the responsiveness of the team. They understand customer experience and do their best to really help get the best results for my clients.

Inconvénients :

It can be a bit overwhelming to a new user but, you simply have to reach out and ask for help. They'll get you sorted and running.

Réponse de l'équipe de BrightLocal

il y a 3 ans

Hi Marc, Thank you for writing this superb review. It's great to hear you've been able to use the Local Search Audit with all of your clients. Thank you also for your lovely comments about our team, we really do strive to offer a top-notch service to our customers and I'm glad you've found this to be the case. I appreciate the feedback regarding the overwhelming nature of the tools for newer users. We've recently launched a new academy which should help with this and we're always looking for ways to improve the experience and you're right, our support team are always on hand should anyone need any assistance! Best Wishes, Myles - BrightLocal CEO

John
John
Ownner (R.-U.)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Service & products at a fair price

5,0 il y a 3 ans

Commentaires : Great

Avantages :

I have always used BrightLocal for citation creation and also citation tracking as their prices are extremely good value. However, what sets BrightLocal apart from other citation providers s their great support team. I have sometimes made mistakes in my submissions and Bright Local have always picked these up and paused the project until I could make changes. In effect insurance against costly mistakes. The new Local Grid Search is a tool I have recently been working with and again a great price for the service.

Inconvénients :

keeping p with improvements can be hard.

Réponse de l'équipe de BrightLocal

il y a 3 ans

Thanks for the lovely review John, I really appreciate you taking the time to write this! I'm sorry to hear you've found keeping up with improvements hard, our marketing team will always mail out to customers when we make updates to the tools. I'd recommend joining our newsletter if you haven't already. If you need any assistance, just get in touch. Kind Regards, Myles - BrightLocal CEO

Caron
Caron
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Time-Saving Tool for Local SEO

5,0 il y a 4 ans

Avantages :

The Citation Builder is essential! BrightLocal includes dashboards for tracking rankings, citations, reviews, social engagement, analytics and Google My Business. Agency white-labeling available with control of which dashboards are visible to the client. Also has a pretty cool audit tool. Their slogan — "The all-in-one local marketing platform" — is accurate! And they are adding features often.

Inconvénients :

I don't like the limit on number of keywords tracked per client dashboard (100). There are a number of add-ons available, but adding more tracked keywords is not one. The only way to track more is to create a second dashboard for the same client. That is not a big deal if you're on the pro plan, but they should address this issue.

Réponse de l'équipe de BrightLocal

il y a 4 ans

Thank you so much Caron, and thank you for the feedback and suggestions - we're always happy to take feedback on board. I'm very pleased to hear that you've enjoyed using BrightLocal so far Many thanks Myles - BrightLocal CEO

Xander
Project Manager (É.-U.)
Cabinet d'avocats, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Thanks!

5,0 il y a 2 ans

Commentaires : I am pleased, overall, with brightlocal. It is immensely helpful for our firm and keeps us not just competitive, but thriving compared to the competition.

Avantages :

The free trainings have been immensely helpful.

Inconvénients :

It is a bit difficult to get the hang of what everything does right out of the gate as a new user.

Justin
Justin
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Software at an Affordable Price

5,0 il y a 3 ans

Commentaires : I track over 10,000 keywords a week and Brightlocal is the only platform that can do it as an affordable cost with accurate tracking.

Avantages :

BrightLocal is super easy to use and the rank tracking for local business is the best.

Inconvénients :

Nothing I don't like. They have fixed any of the issues I thought needed to be updated.

Réponse de l'équipe de BrightLocal

il y a 3 ans

Hey Justin, Thanks for leaving us this review! It's lovely to read your comments, and I'm really glad you've noticed some of the recent improvements too. Kind Regards, Myles - BrightLocal CEO