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Note moyenne

  • Note globale
    4,9 /5
  • Facilité d'utilisation
    4,9 /5
  • Service client
    4,9 /5

En savoir plus sur FetchIt

Fetchit works seamlessly with your Practice Management Software and phone system to pull up a patients comprehensive chart.

En savoir plus sur FetchIt

13 avis affichés

Jan M.
CSR/Computer Specialist
Vétérinaire, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 21/04/2020

"Invaluable, especially during COVID-19"

Commentaires: Fetchit speeds the entire process of answering calls up immensely. We used to always have that awkward conversation to get the client's name (spelled correctly) and the pet's name (also spelled correctly!) to pull them up in our system. An added benefit is that it cuts down on clients with poor payment history sneaking back in, claiming they've never been here before, when their file immediately pops up with the call!

Avantages: The most amazing thing about this software is that I typically have the client's Avimark file pulled up before I'm done with my greeting. So when they start telling me what is going on with their pet, I am more than ready. It is also helpful during COVID-19, while we are not allowing clients into the building and doing everything by phone. We know immediately if the client is already in our system or not when they call. We have a record of the phone number that they called from and the time in history, if we failed to get the correct phone number when they initially called in. We can update their information with new phone numbers.

Inconvénients: I do wish that it would pull up all phone numbers in the system. It doesn't pull up the spouse phone number. I've worked around this by entering that into the work number, but that would be extremely helpful, especially now.

Réponse de l'éditeur

envoyé par Fetchit le 11/05/2020

Jan,
Thank you for the wonderful review! We always love hearing how Fetchit is solving problems outside of speed and accuracy. Preparing your CSRs for conversations with potential red flag situations is an awesome bonus! We certainly understand that COVID-19 has changed the way clinics are operating and we're glad you've had a tool to help your clinic remain successful during these times. Eliminating those awkward conversations around having to spell the client's name and the pet's name is what we aim to do! We will have a Fetchit team member reach out to you to make sure the Spouse's phone numbers are pulling up the chart correctly.

  • Source de l'avis 
  • Publié le 21/04/2020
Stephanie A.
Head Receptionist
Vétérinaire, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 01/05/2020

"Worth Every Penny!"

Avantages: Fetchit has made our office run much more efficiently. Receptionist are able to see the client calling and have their account pulled up before they even answer the phone. It helps us be better prepared to assist the client and helps our day flow much more smoothly. We also love that it keeps a log of the calls so we can look back in case a phone number was transcribed incorrectly or a call was disconnected. Our receptionist say we can never get rid of it!

Inconvénients: Every so often Fetchit is slow to keep up with the phones and the number pops up very delayed-maybe 30 seconds after call is answered.

Réponse de l'éditeur

envoyé par Fetchit le 11/05/2020

Stephanie,
We are happy to hear that your clinic staff is loving Fetchit and they can't live without it! Having the ability to grab phone numbers in the system and double check that accuracy is huge and we're glad that it's making your job a little easier! Our new set of updates will eliminate some of the delay that you see on your screen with the pop ups. Stay tuned!

  • Source de l'avis 
  • Publié le 01/05/2020
Crystal S.
practice manager
Vétérinaire, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    3 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 27/04/2020

"Review for Fetchit"

Commentaires: I would like for it to work a bit more consistently, but overall it's a useful tool.

Avantages: Being able to find our clients faster. I also like the reports to see how many calls come through.

Inconvénients: The system doesn't always work. It constantly stops working on several of our computers.

Réponse de l'éditeur

envoyé par Fetchit le 11/05/2020

Crystal,
We're glad that Fetchit has been able to increase your team's efficiency, but apologize that some of your experiences have been less than satisfactory. Our team is constantly working on improvements to our products to make sure that Fetchit operates at the highest level of customer satisfaction. We do not see any service tickets from your office in our system and would be more than happy to submit one on your behalf and have a team member reach out to you to determine a permanent resolution. Please reach out to us 901-860-4280 if you are experiencing any downtime with Fetchit.

  • Source de l'avis 
  • Publié le 27/04/2020
Tricia T.
Lead Receptionist
Vétérinaire, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 21/04/2020

"HAC review"

Commentaires: It saves time while on the phone with a client

Avantages: It syncs with our vet software perfectly so we know who is calling very quickly. We can use it to see our call history.

Inconvénients: Every once in a while it does not pull up the information, even though the phone number is saved in our system.

Réponse de l'éditeur

envoyé par Fetchit le 11/05/2020

Tricia,
We've loved having you and your team as a customers for such a long time! The call history function is a great tool to look at call logs and to see what time a customer called. Fetchit is actively working on improving our product to make sure it functions at the highest of standards and continues to pull the chart up for you. If you ever run into a problem, don't hesitate to reach out we're happy to help!

  • Source de l'avis 
  • Publié le 21/04/2020
Jeff L.
Owner
Vétérinaire, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 21/04/2020

"A true asset for hospital flow."

Commentaires: We have had a great experience. This is one of the few implementations which pays for itself quickly.

Avantages: This software has allowed us to provide a more personal service through a time of rapid growth.
We built our business based on personal service. This is often hard to maintain, as one grows. This software allowed us to do just that.

Inconvénients: I cannot think of anything that we don't like. There are ways that we could more fully utilize the software. (staff training for call conversion ratios etc.)

Réponse de l'éditeur

envoyé par Fetchit le 11/05/2020

Jeff,
Thank you for the kind review! We're so glad that Fetchit can be an asset for you and your clinic as you grow. Having that touch to each of your clients really makes a clinic have that personal touch, regardless of size. Congratulations on all your success and growth!

  • Source de l'avis 
  • Publié le 21/04/2020
Jenny M.
Office Manager
Vétérinaire, 11-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 28/04/2020

"Innovative Veterinary Customer Service Tool"

Commentaires: Overall the experience with Fetchit has been great. The customer service from set up and beyond is quick, efficient and friendly. It is has been a good addition to help us better serve our clients and a helpful tool for our receptionists.

Avantages: The ability to pull a client's chart up automatically when they call, not only saves time, but also ensures both accuracy and quality customer care. The downloading of the Fetchit software and integration with our veterinary software (Cornerstone) was quite easy. It did require a little bit of work to hook the caller ID box up to our phone network, but nothing too difficult. You are also able to track which staff is most often taking calls with this system as well as some useful office/staff analytics.

Inconvénients: The only slightly negative aspect that I will mention- it does take several seconds or approximately on second ring for the Fetchit software to show up on our monitors. If you are picking up phone calls quickly there is a slight delay.

Réponse de l'éditeur

envoyé par Fetchit le 11/05/2020

Jenny,
We are so glad that you had a wonderful customer service experience with Fetchit. We're happy that your CSRs benefit by the efficiency it provides them and that you're digging in to the analytics the Reports provided. Our team aims to have a great tool that can be installed quickly and efficiently, with very minimum technical requirements. Fetchit is working on a new update that should help to resolve the slight delay you are experiencing and we appreciate your patience during this time!

  • Source de l'avis 
  • Publié le 28/04/2020
Alex B.
VP Operations
Hôpitaux et soins de santé, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 02/06/2020

"Increased efficiency"

Avantages: Fetchit makes it incredibly easy to "fetch" client's charts which not only saves our CSR's time but allows them to personalize the conversation from the get go. The reporting functions offered by Fetchit help tremendously in scheduling (what time of the day do you receive most of your calls? Fetchit knows!) and employee compliance.

Inconvénients: I really can't think of anything I can put here. This software has made my job and all of our CSR's jobs much easier.

Réponse de l'éditeur

envoyé par Fetchit le 09/06/2020

Hi Alex,
Thank you for the great review! We're glad to hear that Fetchit has made your job that much easier. The reporting feature is definitely a big asset when it comes to scheduling and looking at when your clinic has the most calls coming in!

  • Source de l'avis 
  • Publié le 02/06/2020
Meredith R.
Customer service representative
Vétérinaire, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 03/05/2020

"Phenomenal!"

Commentaires: Fetchit has made my job a lot easier. Phone calls are now extremely quick and efficient.

Avantages: Fetchit is so easy to use and makes pulling up a customers account so fast! You can customize settings and go back through history if you need to which is by far my favorite feature.

Inconvénients: I do wish that when you add unlisted numbers to an account Fetchit would register it faster.

Réponse de l'éditeur

envoyé par Fetchit le 11/05/2020

Meredith,
Thank you for submitting this great review! When you have to answer as many phone calls as you do, we want to give you all the right tools to do so. We're happy to hear that Fetchit makes answering the phones a breeze!

  • Source de l'avis 
  • Publié le 03/05/2020
Betsy M.
Owner
Vétérinaire, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 12/05/2020

"Fetchit Team Loves It!"

Commentaires: Duplicate client records due to spelling errors, not hearing the name correctly have all but been eliminated.

Avantages: Ease and consistency of connecting with client record. Accuracy and updating of records

Inconvénients: Integration to new phone system provided challenges that took a bit to overcome. Follow through from technical support could have been better - more consistant.

Réponse de l'éditeur

envoyé par Fetchit le 13/05/2020

Betsy,
We are so happy that your team loves Fetchit! We are sorry that you've received technical support that was less than satisfactory. Our Fetchit team strives to provide the best customer service possible and we are always looking for ways to improve our end user experience. While it took longer than anticipated, we are glad that we were able to work out the kinks and transition you to a new phone system with Fetchit.

  • Source de l'avis 
  • Publié le 12/05/2020
Lori K.
Hospital Administrator
Vétérinaire, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 21/04/2020

"Huge Timesaver"

Commentaires: It's perfect in those hard to hear situations like background noise or poor cell phone signal. No need to ask the client to repeat their name.

Avantages: What could be faster or easier than clicking on a pop-up and instantly being connected to your client's information?

Inconvénients: The only way it could get any better is if it were free.

Réponse de l'éditeur

envoyé par Fetchit le 11/05/2020

Lori,
We're so glad that Fetchit has been a huge time saver at your clinic! We know how powerful it is to be connected to you client's information as soon as you answer the phone. It is definitely easier to focus entirely on the conversation with clients when you aren't trying to search for them in your system at the same time.

  • Source de l'avis 
  • Publié le 21/04/2020
Parker A.
Practice manager
Vétérinaire, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 23/04/2020

"My staff loves Fetchit!"

Commentaires: It has been one of the best vendors I have worked with. [SENSITIVE CONTENT HIDDEN] is really great!

Avantages: The time we save by not having to look up each client in our practice software is awesome. It keeps our front desk staff one step a head and allows you to be best prepared

Inconvénients: we have multiple phone numbers coming in to our business and it would be great if one system could work for all of the numbers

Réponse de l'éditeur

envoyé par Fetchit le 11/05/2020

Parker,
Thank you for such a wonderful review! Our team loves working with your clinic too! We know how important it is at your location to be prepared when the phone calls come in. That way, you can help the customer quickly while still providing enhanced customer service!

  • Source de l'avis 
  • Publié le 23/04/2020
Suzanne C.
Practice Manager
Vétérinaire, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 21/04/2020

"WE LOVE FETCHIT!"

Commentaires: Easy, beneficial, would recommend to anyone.

Avantages: For a busy animal hospital, this makes software makes it so easy to take calls. It is a time saver and adds to the customer service.

Inconvénients: The only problem that we have experienced is it quits working on our thin client computers after the server is restarted. We then have to take some steps to get it back up and working.

Réponse de l'éditeur

envoyé par Fetchit le 11/05/2020

Suzanne,
We know how important customer service is to your clinic and we're glad Fetchit is a tool that can elevate that for you! Fetchit is working on some updates to make sure that it's up and running at all times to help you answer those phone calls during busy days!

  • Source de l'avis 
  • Publié le 21/04/2020
Bryan W.
Doctor
Vétérinaire, 11-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 21/04/2020

"Time Saver"

Commentaires: We had some hickups that took awhile to figure out but [SENSITIVE CONTENT HIDDEN] were awesome to work with.

Avantages: Love that with one click it pulls up the clients account with a quick response. Saving time.

Inconvénients: So far there is nothing that we don't like.

Réponse de l'éditeur

envoyé par Fetchit le 11/05/2020

Bryan,
We appreciate the kind words and welcome you to the Fetchit family! We are so happy we were able to overcome some of the hiccups experienced and got you up and running successfully! Fetchit is always working to eliminate any issues that might come up and our customer service team is always available to help!

  • Source de l'avis 
  • Publié le 21/04/2020