Avis clients sur CloudTalk

intruitive for Both Admins and Users

Commentaires : There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future.

Avantages :

One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach. Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.

Inconvénients :

For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.

Well functioning and good integration with HubSpot

Commentaires : We are able to better document our communication with customers in HubSpot. We are able to get more data on our communication

Avantages :

Integration with HubSpot allows for all of the information to be documented in HubSpot. This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot

Inconvénients :

The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information.

Unreliable tool for small businesses that do not work 24/7

Avantages :

The waiting time for the phone lines is short. That is the main positive thing

Inconvénients :

Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the middle of the night, without asking/advising their night-users about itCustomer service is awful.

CloudTalk is a Reliable Communication Solution

Commentaires : My experience with CloudTalk has been highly positive. It has revolutionized our communication processes, enhancing efficiency and customer interactions.

Avantages :

CloudTalk stands out as an efficient and reliable communication solution. Its seamless integration with various platforms, like CRM systems and helpdesk software, has greatly enhanced our team's productivity. Access to customer information within the platform has streamlined workflows, and the call quality is exceptional, ensuring clear conversations.

Inconvénients :

The pricing may be costly for small businesses. The user interface could be more intuitive and visually appealing. However, these minor drawbacks are outweighed by the platform's overall performance and reliability.

CloudTalk offers the best solution to our small team

Commentaires : With CloudTalk we are solving the cold outreach via phone to potentially interested customers. The benefits of the software are: Monthly payable (no annual membership required), great customer support(!), intuitive handling and easy to use. Plus, CloudTalk works very well with most existing CRMs.

Avantages :

The most incredible feature about CloudTalk is the function to autorecord convesations and to integrate them into our current CRM (we are using HubSpot). This is very convenient when reaching out to potential clients once again after several days or even weeks have passed because I can always go back into the frame and the vibe of the previous call and seamlessly go on to the next.

Inconvénients :

There is nothing in particular that comes to mind. Maybe the call prices per minute are a little higher than for other cloud telephone systems.

Easy to use call center software

Commentaires : Great experience overall, especially in COVID times Cloudtalk has helped us to stay efficient and organized.

Avantages :

Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.

Inconvénients :

We are happy with CloudTalk's call center software how it is, but they keep on improving and adding new features so I am sure it will get even better over time.

Excellent Cloud Base Phone System

Commentaires : Cloudtalk gave us full flexibility over our incoming phone setup. We can easily switch between mobiles, computers, etc wherever we are and it connects with our CRM, so all calls our tracked and connected into our other workflows.

Avantages :

I was very impressed with the customer support we received from Cloudtalk. From our first contact to the porting of our number (the reason why we had to leave our previous provider) went fast and smooth. It has all the functionalities you'd want from a cloud based phone system.

Inconvénients :

If you're new to a cloud based phone system, the setup can be a bit confusing and the guiding documentation is quite complex.

Amazing quality of support and calls!

Commentaires : Hidden gem. If you want to power up your sales team efforts or your call center management, this tool is for you.

Avantages :

CloudTalk helps skyrocket your sales team productivity. With features like call recording or statistics, you can analyze your performance and identify any bottlenecks in your sales process, which is crucial if you want to achieve success.

Inconvénients :

There is no single thing I would dislike about CloudTalk.

All in one solution that is super easy to use

Commentaires : It has been a great experience and the product is solving most, if not all of my needs.

Avantages :

It's super accessible and easy to understand. It has a no bs approach where things are simply explained and work the way they should without being unnecessarily complicated.

Inconvénients :

The only thing I didnt like is that the campaign management options are locked behind a paywall but that is fair enough

Great Customer support for Dyslexic sales proffessionals

Commentaires : Really would recommend this to anyone wanting to open a call centre and does not have the resources for an IT department

Avantages :

I didn't understand anything but they did everything for me. I have not much technical IT experience but they set it up perfectly

Inconvénients :

Mm maybe just 021/022/027/028 numbers for New Zealand would be good to have access to even if it is more costly because I don't want to register the number under my family's name. I would rather it be through a proffessional business who can secure the number for me

Couldn't hear callers - waste of our time, and money!

Commentaires : We signed up to a month to month account to try out Cloudtalk. Set things up, all good, easy to do. Had a few callers try and call us - there were long pauses before the call or the call dropped or it took multiple calls bfrom a single person before the call dropped. This is not a service that we could rely on so we cancelled the contract. Our credit card statement came in and we saw that we had been billed for a 12 month term after oly signing up to a month to month. We reached out to customer support who told us "strictly no refunds on unused time." We tried for a month, were charged and paid for 13 months then told "tough shit" read the terms of service, no refund for you. I cannot stand tech companies that do this. be warned before you try out Cloudtalk. The call quality was poor and they overcharged us and will not refund after cancellation so buyer beware before you use Cloudtalk.

Avantages :

It looked like good value but it did not meet our SLA standards in terms of call quality or eas of use.

Inconvénients :

Being billed for an annual commitment when only signing up for a monthly commitment. Being referred to terms of service after cancellation and requesting on overcharged amount be refunded.

Great tool with lots of features

Commentaires : We needed a tool that is capable to handle both inbound and outbound calls and SMS messaging including traffic to China from a Chinese virtual number. We have tried several solutions but CloudTalk was the only one that fulfils all our requirements for a very affordable price. It is one of the best and easiest tools I've ever used.

Avantages :

This tool has a lot of features and it is very easy to use without having to have any specific knowledge. The setup was relatively quick and very user friendly. Call quality is great, we have tested with international calls to several countries including China, where most providers usually fail to provide a good service. CloudTalk has prebuilt integrations with most CRM systems including Zendesk and the price is very affordable compering to some other competitors.

Inconvénients :

So far it's bee working great. The only negative I can mention is that we have been unable to install the CloudTalk client app from the Zendesk Marketplace. However, their phone and desktop clients are working great.

Easily setup phone system + integrations with CRMs

Commentaires : I love how simple it is to use and how quickly it is to learn!

Avantages :

The setup was quick and easy. Basically in just few minutes, you have a reliable and professional customer support. We love how neatly the integrations with CRMs are implemented in terms of setup and the real value you get. You can also setup various custom workflows in every integration which helps a lot in terms of how is every business different. Love their customers support as well.

Inconvénients :

I would like to pick my phone number which I like, this is unfortunately not possible. CloudTalk assigned to me a random number from country I requested. But they told me this is industry specific problem and very few providers offer this option.

Very easy to use.

Commentaires : In easy terms is good and better if you use a monthly fee.

Avantages :

We have an integration with HubSpot and I can call straight from our CRM. It's very convenient because I can call from CRM, in my computer MacBook Air and with my Samsung Note 9, so is compatible with almost any ecosystem . Any call is tracked and recorded, so we have almost all the information updated in the meantime you talk with the customer.   I Highly recommend it.

Inconvénients :

We have the version of payment by recharge and not by plan, so I think that the plan or monthly fee must be much better in terms of how the minutes of calls are consumed.

Efficient software worth of money

Commentaires : I highly recommend CloudTalk. They offer efficient service worth of money. Currently using basic features as well as advanced call routing such as personalized greetings , automated call redirection, blacklist of blocked phone number, real-time analytics. It is user-friendly software and you have possibility to customize it on your own. If the help is needed they are happy to assist you.

Avantages :

It reduced administration and infrastructure costs by eliminating the need to use multiple third-party communication services. It helped to improve communication capabilities in and out of the company, and provided access to effective channels for all devices and locations.

Inconvénients :

We have not noticed yet in our company.

Great telephony system, great CRM integrations

Commentaires : Their support is amazing and their support staff as well.

Avantages :

It's very easy to use. Also updating is very easy and fast.

Inconvénients :

Sometimes it would give us an error or say things like call not connected.

OVERPRICED, misleading pricing, harassment and bad customer service

Commentaires : Misleading price guides, everything is US dollars but they don't clearly state that. Even top up credit is in US dollars. I thought I was topping up with $20 AUD, when I checked my account and converted the money manually I realised I was paying closer to $30 each time I topped up. The trial credit lasted longer than any of my top ups. There's no clear itemised call charge list, when I asked for one they never got back to me. I've tried repeatedly to get this information but to no avail. They also harass for business information and personal photo identification to prove business legitimacy. Despite providing several forms of business identification, they have emailed me multiple times a day for more.

Avantages :

the demo, after that everything was overcharged, fees were misleading and harassment for more identification got out of control

Inconvénients :

no itemized call list to show charges per call. Credit runs out much more quickly when you pay for a plan that it does in the trial version. It would almost be cheaper to use a landline or good mobile phone call plan

Excellent tool, convenient features

Avantages :

CloudTalk is easy to use inbound call center tool with many great features.

Inconvénients :

I never had an issue, it is worth the money.

Great costantly evolving tool.

Commentaires : This tool helps us seamlessly maintain contact with our customers around the globe. Essential for our line of work.

Avantages :

Very intuitive and easy to use. Swift, professional and helpful customer support.

Inconvénients :

Nothing major to think of. Usual small bugs here and there. Absolutely acceptable for every SaaS tool. Always promptly resolved.

Great value for money

Commentaires : Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.

Avantages :

Cloud talk is very easy to integrate and use. Currently using it with Pipedrive and the integration looks seamless. All the calls and recordings logs automatically and are easily acceptable. Great analytics on Cloudtalk dashboard.

Inconvénients :

I can see improvement in calling through Pipedrive. Would be great to integrate with Pipedrive calling functionality.

Avoid! Poor operation and customer support.

Commentaires : Very poor. We regret that we signed up.

Avantages :

Their sales people is good and the app UI looks good but...

Inconvénients :

The app is full of glitches and the call quality is very poor. We have waited more than two months for them to port our number and they failed! We have left speaking with different support agents to resolve the issue with no luck. They are good at sending emails offering gift cards for reviews but not good at operation or customer care. Avoid at all costs!

I recommend.

Avantages :

You can make calls very easily with CloudTalk. It has many useful tools (features) and it is not necessary to understand IT/technology at all.

Inconvénients :

I had to setup CloudTalk myself, but it was easy and they can guide you through this process.

CloudTalk saved our company!!

Commentaires : From all my experience I can say that CloudTalk’s second name should be GAME CHANGER. They delivered on all of my wishes and problems in no time!

Avantages :

There are so many pros, but the most life changing was the costumer service that help us out in our time of need.

Inconvénients :

The only thing I can think of, and it’s not even a con, is that the technology is so advanced we were weirded out for a few minutes when we started.

Porting in numbers

Commentaires : Call quality is not the best, but the porting it the major issue.

Avantages :

I don't feel that anything is positive right now

Inconvénients :

This is an impossible task and no one knows how to help. We have filled out the paperwork over and over and been rejected and the Guy [SENSITIVE CONTENT HIDDEN] who is supposed to help us will not. He either does not know how to do it or is lazy and will not help us. They said it would take about 3 weeks to do and that was 7 months ago.

Intuitive platform

Commentaires : We're solving the hassle of having to worry whether our costumer gets a good experience or not. We know that someone is going to be available on the other end. That's a huge plus for us.

Avantages :

We're able to implement this software within minutes and it just works. The design is very intuitive for us as a team.

Inconvénients :

The iPhone app could use some more features in my opinion.