Avis clients sur CallSource

Dans l'ensemble Callsource fonctionne comme prévu

Commentaires : Dans l'ensemble je suis très ravis de l'utilisation de callsource

Avantages :

J'ai beaucoup apprécié sa fonctionnalité d'enregistrement de suivi et de reconnaissance des appels et appelants

Inconvénients :

Les beugue certes légère mais qui doit être amélioré pour amélioré encore plus la qualité

No Better Way to Track Calls

Commentaires : My experience with CallSource has been nothing but positive. I would recommend this software to anyone looking to improving their call tracking systems.

Avantages :

I like that can see which of our ads are working best by tracking each incoming call through their source.

Inconvénients :

I had a little trouble, at first, with the interface but the support team walked me through it many times until I felt comfortable on my own. They have endless patience.

Thank you

Avantages :

Customer support staff - were engaged in our account and helpful with set up

Inconvénients :

Cross functionality with how it ties into other programs

Not My Favorite Call Reviewing Program, But Effective

Avantages :

Have you ever found yourself in a situation where you needed to know how many UNIQUE callers you received to a tracked phone line? I often do. What's super helpful about CallSource is that they will tell you how many unique callers you had, as well as how many total calls you had. CallSource also offers a veritable ton of different reports to help analyze the calls received, so that is really cool.

Inconvénients :

Unlike other programs, CallSource does not EASILY allow note-taking. One of the things that our agency does is provide detailed summaries of calls that come in on tracked phone lines. Yes, we are the people who are referred to in the recorded statement, "these calls may be monitored and reviewed, blah, blah, blah." It is easier when you can have the recording of the call up while taking notes on the call, which CallSource does not allow. Additionally, you aren't able to access calls that are more than 2 years old, which comes up more frequently than you might think.

Call Source is the best

Commentaires : We have used other call tracking companies in our 40 years in business and Call Source by far is the overall best company. Easy to us to share with our clients on how to use and track their calls with our magazine, ORANGE COUNTY LIVING.

Avantages :

Software easy to use and very use friendly

Inconvénients :

Can't think of anything really. I am not the primary user but the person who is has shared with me her total satisfaction with the Call Source product.

Call Source Review

Commentaires : Good working relationship easy to get a hold of someone.

Avantages :

Calls fall in fairly quickly instead of days later

Inconvénients :

Sources of where the calls are coming from do not come into my CRM

Call Source is a great service at an okay price

Commentaires : CallSource has allowed us to better track our marketing efforts both online and in our traditional marketing (print) campaigns for more accurate attribution of leads for a better calculation of ROI.

Avantages :

Good functionality of the site Accurate tracking data Provides actionable results Easily to set up and implement

Inconvénients :

Turn-over in account reps makes it difficult to stay in touch Price is slightly higher than competitors The dashboard reporting is not completely relevant, you have to drill down into the reports to receive actionable data

Just the tools our clients need, at a great value, with unparalleled support!

Commentaires : In a world of "make the most off a client" we feel that CallSource is an exception in that they work with us to provide the most cost effective solutions for our clients. And, where other companies cut back on support, CallSource support is always readily available to help implement a solution or solve an opportunity. Plus, their sales team has credibility in standing behind what they sell. Great company with a great product!

Avantages :

The CallSource solution is easy to administer, implement and use for our clients. We find that it provides the greatest value in the marketplace for the services they provide when compared to any competitors. Plus, their support team is first class... always easy to contact and always available to help. We highly recommend CallSource for your call tracking needs.

Inconvénients :

There are many different call services available today where clients can buy all sorts of bells and whistles. All of that sounds great in a sales pitch, but what is really needed? What is a dealership going to actually use? We find that the capabilities of the CallSource product meets the needs of 90% of the dealerships we represent at the best price and best value in the marketplace. What do we like least? Maybe that they don't have any competitors at the level of service and price they provide.

CallSource Is Fabulous!

Commentaires : Overall from the coaching they offer, amazing technical supper, optional add on's that enhance the user interface I have to give them a 10/10!

Avantages :

this software helps me identify missed opportunities, assists with training, allows me to access calls when needed, and especially to recapture missed leads!

Inconvénients :

It dose not record all of our calls and at times there a a few calls that were booked or not an opportunity that we though they were, but a very small margin of error.

NA survey for a CSR

Commentaires : Overall good. The beginning was rough, see above.
I like being told that what I know to be true in phone sales is still an industry standard. Leave messages, be quick but take your time to build value to the client, putting people on hold is not a detriment. etc . We had a time in this company that we were not allowed to go many things in order to crank out outbound calls. Our clients suffered. With CallSource help we were able to show the value of business standards with regard to phone use.

Avantages :

I like seeing the data collected. Call volume etc, however as the CSR that is recorded, that is not the portion I see often. They can not record calls on the main line - we have 25 different lines that were a mess until December 2018. My coach didn't have any data for me to here for a month after that. So for having a program that the company pays for on a monthly basis, and not be able to use - it should have been caught far sooner than it was by the company charging a fee

Inconvénients :

I work in HVAV and plumbing as a CSR - drop down doesn't list my industry.

CallSource For Lead Tracking

Commentaires : Overall support is great, customer service is quality. The billing is a bit hard to understand and integrating it with certain SaaS can be difficult.

Avantages :

Easily setup and monitor numbers and calls Establish what leads source brought in the calls Integration with certain CRMs

Inconvénients :

Doesn't integrate with HubSpot Costly for certain numbers

CallSource in Sports

Commentaires : Overall, Callsource is very useful for us. It is very helpful in tracking the success of our marketing campaigns. The software itself could definitely be more user friendly across the board, and it is expensive, but it does what we need it to do.

Avantages :

Ability to implement new phone numbers relatively quickly, ability to create reports with a wide variety of information, ability to change routing easily, ability to have many different phone numbers for many different ad sources/campaigns

Inconvénients :

Having two totally separate interfaces for CS Suite/reporting and provisioning, inconsistency with setting up new users and their accounts not always working, slow and dated interfaces, no way to link interface with other systems (Google Analytics, Salesforce, etc.)

Ok, but Pricey

Commentaires : I purchased a practice that already had it up and running. I like using it to see where calls are coming from. The CallSource team has been helpful getting me used to it the first time I purchased the practice.

Avantages :

I like that I have all my reviewed calls ready for me the very next morning. Easy to see which marketing number the caller used.

Inconvénients :

I think it is too pricey. I rarely listen to the recorded messages. I just like seeing where the calls are coming from.

People are great! Product is average!

Commentaires : The people at CallSource are A+ quality individuals who have went above and beyond the call of duty literally. It is because of their efforts, we have remained a client of CallSource. They pushed to get us backend or administrative access that they normally do not give to clients. It has made the transition and the day to day a lot easier to manage.

Avantages :

I like the ability to be able to go into the admin area and make changes accordingly and personally.

Inconvénients :

Very clunky system. Built by IT people with no customer-minded people driving the ship! Difficult to navigate.

Great!!

Commentaires : Happy with the information and training this provides me for my office staff.

Avantages :

This software is great for training purposes and tracking for marketing purposes. New dashboard is easy to navigate.

Inconvénients :

Dashboard wont let you print certain portions of data in a format that you can see all data. I end up doing a lot of snipping and pasting to word document. Old portal was easier for printing purposes

A great product at an effective price point

Commentaires : They are friendly, courteous, and always find solutions to our questions.

Avantages :

They create tracking numbers, listen to calls and within 5 minutes of not booking a call we have a recording and we can follow up to try and save it! We also use their CSR coaching and they have helped our booking rates go from marginal to extraordinary!

Inconvénients :

The reports are not customizable enough for our company.

Phone Recordings

Commentaires : My Experience has been very good. The customer support has been very receptive and helpful.

Avantages :

I appreciate being able to monitor calls to provide the best customer experience.

Inconvénients :

Having to listen to all calls takes a ton of time.

Reliable and Easy To Use

Commentaires : The data is recorded and easy to find, have used CallSource for a few years so when I had the opportunity to open a new branch, had to have it with me!

Avantages :

CallSource is easy to implement, use, and monitor. Great reporting. Outstanding customer service!

Inconvénients :

I cannot think of any dislike of CallSource.

Solid Product

Commentaires : Helps identify areas for training, customer support, and areas we can improve as far as missed calls.

Avantages :

Call Source has so many option to help improve productivity, training, and customer service. Very impressed with the various ways I can improve our business.

Inconvénients :

To many options to use--only have tried the ones I know!!!

Great service

Commentaires : Records calls so we can use for training and to verify what the caller said. Allows us to code calls for follow-up. Reporting is simple and very useful to know how our lead sources are doing.

Avantages :

Ease of use and the reporting features.

Inconvénients :

That you can't forward all numbers at once to another #.

Extra- Dimensional Marketing

Commentaires : We are increasing our appointments and reducing cost. And when we have an issue with Call Source our rep, is really on top of everything. I called him earlier today about one of our Call Source numbers not linking with our office. I then sent him an email. Before he heard the voice message he called me to see how he could help. This man cares about his clients and it shows.

Avantages :

Through a system I've developed using Call Source, I'm able to track response from our marketing enabling us to reduce marketing expense and focus on proven TV programs that produce results. The EDM system is accurate and helps me break down our media response to a CPL (Cost Per Lead) which is a way to compare and evaluate our media partners.

Inconvénients :

It is time consuming pulling all the reports but well worth the effort when you can reduce cost and improve results.

Great overall tool but online intrface needs upgrading

Avantages :

Overall number provisioning, call tracking and scoring is good. Data integration into our systems is good.

Inconvénients :

Website interface is pretty weak and cumbersome to use. Very difficult to run reports out of the system. It run really slow.

Great Product, has given us much more info on our marketing

Avantages :

We have been using Call Source for years and are very happy with the product. It has helped us track our marketing more than we ever were able to and see what our return on investment is for each campaign. Our marketing budget has gone down while our call volume has gone up. It has also really helped us be able to get better pricing as we can show exactly how many calls we are getting for each campaign.

Inconvénients :

Reporting is sometimes hard to follow, wish it were a bit more streamlined.

CallSource

Commentaires : Call source allows us to dig a little deeper with clients. It allows us to address concerns while taking care of the customer. My biggest problem is the inconsistency in grading. I also do not like that we use "can I" as opposed to "may I"

Avantages :

I like that I am able to improve on my calls. I am able to hit certain things which make me better at my job. I strive to do better during each call.

Inconvénients :

I don't like the inconsistency when calls are graded by different reps. I feel not everyone is on the same page. We have to constantly fix and edit calls to be regraded.

One Of The BEST TOOLS and Resources We Use!!!

Commentaires : It's an excellent resource and tool.

Avantages :

How it identifies the calls and assigns them accordingly, with times as well missed calls dates and times.

Inconvénients :

Nothing it's overall information providing process has been very useful..