Avis clients sur Webex Events (Formerly Socio)

Easy-to-use, comprehensive tool with great support team

Avantages :

Socio (WebEx) is easy to use and offers a comprehensive variety of features. However, it's not overwhelming like many of the other tools on the market seemed. For a marketing team with no developer planning our annual conference, it let us do our jobs without any extra help, and pull off a fantastic event that far exceeded everyone's expectations. We couldn't have done without Socio.

Inconvénients :

The backend navigation is a little clunky, but you get used to it.

A great, easy to set-up and manage events platform"

Commentaires : We used Webex Events to improve participant engagement and reduce staff time for a non-profit's annual 24-hour ski marathon. The app enabled us to put a lot of different participant materials in a single, continually updated location (agenda, rules, announcements, hour-by-hour results, etc.) enabling our staff to spend much less time printing and distributing materials and much more time engaging with participants. The athletes loved the app because they could see their results in real time and track how they and their teammates were doing in real time.

Avantages :

We evaluated several different event platforms, and Socios seemed like the easiest to set-up and manage. We first tried to use another platform and that proved too difficult so we pivoted back to Socio (which was more expensive, but worth it in the end.) As a board member of a small, community-based non-profit that produces an annual 24-hour skiing event, we wanted an application to improve participant engagement and reduce work for staff. The results we got in our first year with the Socio / Webex events app were phenomenal.Over half of our 600 athletes used the app over the two days of our 24-hour ski marathon, totaling over 23,000 minutes of usage! The built-in features of the app around Agenda, Announcements, and Participant networking were easy to set up and delivered a lot of value in reducing work on our staff.Even more impressive was how easy it was for us to seamlessly integrate with additional content to deliver a highly-tailored experience to our attendees -- the Web link feature is extremely valuable (especially the ability to pass External ID to a URL), and our athletes were able to continually see their progress in a custom "achievements" web page we built (~2300 clicks from ~280 users), as well as pull up the individual and team rankings in real-time from our race-timing vendor (another 6600 clicks cross 280 users). Additionally, our ability to embed documents and text content made the Event App a one-stop place for rules, instructions and other key details

Inconvénients :

There are some small downsides, especially for folks on a tight budget. These include extra costs for API access, branded apps (in IOS / Android store), etc. Also, once you set up an external ID for a participant it's difficult to change

Use a better provider than WebEx

Commentaires : We signed up at the start of the pandemic, when all videoconferencing providers were looking for ways to handle the effects of the pandemic, but my company is currently switching away from WebEx, we all complain about it regularly. The main reason we chose WebEx was the fact that attendees were not required to download software, but based on how the usability is, that's not a big deal for us anymore, plus a lot of people now have Zoom or Teams downloaded. It took a lot of use getting use to WebEx, it wasn't very intuitive. The support has been lackluster when we've encountered issues.

Avantages :

The video quality was okay. The fact that downloading a program is not required for attendees.

Inconvénients :

User functionality/ease of use, scheduling and calendar events, the website, support, how hosting the events is handled with user accounts.

Socio's Platform is the Ultimate Engagement Tool

Commentaires : From start to finish, we were well taken care of--from contract phase to event day. Again, we had the Orange Glove service so we had several trainings (staff, speakers, sponsors) and brainstorm sessions to help teach us about ways to maximize features and build an engaging virtual conference agenda. Lots of great trainings and idea shares!

Avantages :

This platform is so versatile for streaming options--you can use a variety of streaming options or use the one they offer. It also keeps your audience's attention with incredibly engaging features and a great variety of them--from gamification, a social wall, integration with the virtual lounge of your choice (same for a virtual photobooth) to the chat, polling and q&a offerings, attendees are enthralled and truly participate. Additionally, having the mobile app complementing the web app means if an attendee needs to step away from their desk during a virtual event, they never miss a minute of content.

Inconvénients :

While the initial buildout felt daunting (we bought the Orange Glove service so did not have to do this ourselves)--once the hand off from the Socio team to our team was done and we were trained, it was fairly easy and intuitive. Now that we've done it once, we'd likely be able to do our own event builds in the future if we have the time/bandwidth--but truly, it's a fantastic option to be able to have the Socio team perform the buildouts.

In the busy world of Marketing, Webex (Socio) helps simplify the event management!

Commentaires : Easy, simple, more features than we actually use but I like that their are so many possibilities.

Avantages :

The customer service response time , set up ease, and the one-stop shop factor! We direct all of our attendees to the app when running our conference.

Inconvénients :

n/a Anything I haven't liked or thought could be better I have made known to the support team and they have added it to their hopper for discussion. Some things have actually been updated and rolled out.

Best I've Seen

Commentaires : Overall, my experience with Webex Events has been mostly positive. We constantly get positive feedback from our attendees about the mobile app, and as the admin I find it intuitive to upload and build out content. Webex is constantly adding new features and improvements.

Avantages :

Webex Events is very user-friendly, both on the back end and end user side. It works well both on mobile devices and on a computer. It is visually appealing and customizable.

Inconvénients :

Unless you purchase white glove service, your only support options are chat and a library of articles. Though the chat and articles are helpful, it would be much more efficient to be able to speak directly with a support tech and be able to connect attendees with support.

Ditch the Paper Conference Guide...There's an App for That!

Commentaires : I do not think we will ever hold an in-person conference again without this app!

Avantages :

The ability to update the agenda in real-time and push notifications to our attendees made this our best in-person conference yet.

Inconvénients :

It was a little clunky on some Android devices and it would've been great to capture custom fields via the mobile app so we could've used that for registration.

Multi year and event user - 10 events total

Commentaires : Overall the experience has been great! We have a dedicated account rep that has been great and always available to answer any questions we have no matter how small.

Avantages :

I really appreciate the ability to connect and then later download all connections to email directly via an excel file.

Inconvénients :

I would like to see a feature to email all users directly via the app so that we do not have to use a separate service.

M&T Bank Review

Commentaires : I have used WebexEvents pretty frequently in the last 10 months and have been quite impressed. My biggest note is the customer service. The techs on the other end of the online chat have been extremely helpful and responsive to any questions I've thrown their way.

Avantages :

The ability to build a registration page and mobile/web app within a templated platform for ease of use, but a polished look

Inconvénients :

I would love some game templates in the mobile app. Different kinds of games to choose from for use.

To improve virtual meeting engagement

Commentaires : The platform is very simple, intuitive in the use, graceful that helps to improve engagement through the user partecipants

Avantages :

I think that Socio improve the interaction between participants in the virtual meetings

Inconvénients :

Probably the cost is not the winner point of the platform

Easy choice for events

Commentaires : It is hard to find things to dislike about socio; I didn't love the switch to restream as their 'in-house' streaming option, but it is still crazy easy to use. You can get lost in the levels of an event in the application builder as it gets as complicated as you would expect when making virtual events.

Avantages :

The support team at Socio is one of the best I've worked with by a mile. They know their product inside and out; if you're doing something atypical to accommodate some wild requests, then this team can make it happen. My company has used Socio for in-person event support with mobile apps, Hybrid streaming, and entire virtual conferences. Easy to use for any user, and it comes with a phenomenal support team to make sure things go smoothly. Reporting features are great and they seem to be releasing new features or products constantly, simply put- it makes me look good when we put on events.

Inconvénients :

It is hard to find things to dislike about socio; I didn't love the switch to restream as their 'in-house' streaming option, but it is still crazy easy to use. You can get lost in the levels of an event in the application builder as it gets as complicated as you would expect when making virtual events.

Reeling in an Event ... Socio makes it possible

Commentaires : Fantastic!! The concept of Sales Agent...moving to CSM (Customer Success Manager...moving to online support makes for a hands-on experience between Socio and its clients.

Avantages :

There are many aspects to the Socio Event Platform. The two I like the most are its modularity (grab the components that you need) and the GUI interface makes the process easy. For example, sometimes you need registration, sometimes you don't. If you are required to use an outside registration source, Socio will work with you on developing the API to automatically bring in the reg data or there is an easy import feature. Flexibility is Socio's strength.

Inconvénients :

The platform was developed for events that are profit-based. So, the terminologies and behaviours tend to follow that profile. In an in-house corporate event, this sometimes creates sticking points with event planners...words like tickets, price and purchase are not applicable. The Socio team is aware of this and I expect to see this option added at a later date.

Excellent Communication Tool

Commentaires : We have been incredibly pleased. The product is solid and performs incredibly well. But the product is only as good as the support and the support team beats anything I've experienced. They are timely, witty, knowledgable, and engaging. It is never transactional. They even follow up on things I've commented about doing. They are quick to offer solutions for creative solutions to ideas we have to leverage the app. All around impeccable online/virtually instant service.

Avantages :

We use the Socio product for our church members. It is an incredibly simple, convenient, and secure way to share information and keep everyone updated on events/activities. It is a very easy to use app for the user. The administrative process is also incredibly intuitive. It has worked flawlessly for our needs. And the instantly available support team is better than any on-line support I have ever received. This is a hallmark of distinction and sets them head and shoulders above other SaaS products I have used.

Inconvénients :

The only drawback we've had is the need to refresh the app. Users who are not as tech savvy may not recognize the need to update (a circle arrow icon in the top right of the app) the content from time to time. It is a very minor issue we've been able to educate around. On a scale of minor to major scale, this is an incredibly minor issue for us.

WebEx Events (Socio) provides the best solution in the market today!

Commentaires : I was searching for a virtual solution with live streaming and recorded session playback with full convention capabilities (keynote and breakout sessions, gamification to engage attendees, full virtual exhibits, surveys, chat, etc.) during the pandemic and that began our relationship with Socio, now WebEx Events. We hosted a very successful virtual convention in 2021. Then in 2022 we went back live in-person and took this platform and used it for that. We have been beyond satisfied with the support, customer service and overall platform, and used the new on-site badge in a box solution for the first time which took our event to the next level with no registration waiting. I am now a loyal customer and we will be using WebEx Events again in 2023 for our convention.

Avantages :

After spending a lot of time assessing a solution that was right for our non-profit organization for both a virtual convention and an in-person convention, WebEx Events does it all! The app platform is easy to use, it is engaging to whatever level you choose. It truly checks every box and they continue to invest and improve it. The on-site badging streamlined our registration so much that there was no wait time to register. The other most important standout for me is the five star customer service! That sets them even further apart from others. Having the best, knowledgeable customer service is always a win for me.

Inconvénients :

The lack of integration of registration at the front end to seamlessly integrate with the rest of the solution has been a drawback when paying for that portion. But it is an option you need to assess if important to you, but on the flip side they provide a solution no matter what your need. WebEx Events has you covered and the price is very affordable. So the con is really a preference. I do not see many downsides to using WebEx Events.

Just what we needed for our virtual meeting

Commentaires : customer service was outstanding and responded to my questions in a very timely manner!

Avantages :

When we switched for Virtual Meetings due to the pandemic, we wanted a platform that was easy to use for our members who are not very tech savvy and Socio provided that and more. We were able to have a virtual exhibit hall that attendees actually visited and sponsors found it very useful. I would recommend Socio for many reasons but the main one being their outstanding customer service.

Inconvénients :

Not having the ability to have Sponsors populate their own booth information. that took time on our part.

Fantastic Service Makes The Product Worth Every Dollar

Commentaires : Overall our experience with Socio was fantastic. We really appreciated their customer and technical support's availability to chat, their friendliness and their willingness to help guide us through the development of our event by using the product.

Avantages :

The software was intuitive and easy to use. The aesthetics were simple and pleasant. I appreciated that is was easy to read both by destop and handheld device.

Inconvénients :

There were a few features from the event planning perspective that could be enhanced - the Sposnor banners and chat functionality on the desktop application.

Great Product!

Commentaires : Wonderful experience. I look forward to using again.

Avantages :

One of the main issues we have had with other software was the confusion or difficulty our attendees had longing. But that wasn't a problem with Socio, all our users logged in with ease and had a great experience.

Inconvénients :

I can't think of anything specific. Of course there is always room for updates and I look forward to seeing what the Socio team comes up with.

One of, if not the best, option on the market

Commentaires : Socio was an excellent way to create a virtual event feel like a live event. They put a high priority on networking tools, including all the fun! Our attendees loved the contest and social media aspects. We have had zero issues during our live events, and it has been easy for our attendees to learn how to use the platform and dive right into the content.

Avantages :

Socio is the perfect hybrid of do-it-yourself, but get as much support as you would like, option out there. It is very easy to build events and they give you all the support you need to be successful. The final result is a highly professional, easy to use, virtual event platform. We received nothing but compliments from our attendees and have done 2 events now with this platform.

Inconvénients :

The market demand during this time is driving prices up across all companies who do virtual event platforms. Socio is one of the more reasonably priced when you compare to others for sure, especially if you go with the do-it-yourself approach, but even with that, soon non-profits my size may be priced out if the trend continues.

Outstanding platform and helpful customer service

Avantages :

Socio made it easy to design and deliver our virtual conference for 550 attendees. Our in-house team was able to quickly learn to be system administrators through customer support representatives. Through the post-conference survey, the attendees overwhelmingly loved the functionality and ease-of-use of the platform. The sponsors and exhibitors were overall pleased with the ability to interact with attendees.

Inconvénients :

There were minor platform features that didn't work as smoothly as we expected. All these features were newly developed, such as video rooms, but the technical issues did not negatively impact the overall user experience.

Review about Webex Events (Formerly Socio)

Commentaires : good

Avantages :

We can add up to 1000 participants in Webex software, and most importantly we can even send the reminders through Webex even when the event starts.email invitee can be sent directly.

Inconvénients :

Once the meetings is started we cannot create pre-assigned breakout rooms because we have to then end the meeting and upload the csv file to create the breakout rooms.

Awesome app for an audience with high expectations

Commentaires : Our experience with Socio was amazing. It streamlined the event process and experience for us as well as for our attendees. Our audience is comprised of busy executives and tech professionals who are not always easy to please, but the integrations, ease-of-use, and engagement features were a perfect storm that could not have been a better fit.

Avantages :

Our entire event process was simplified by using Socio. They were able to integrate with our registration system and it worked flawlessly, transferring our attendees from registration to the app while keeping them segmented as we needed. The feature set within the app covered all of our needs. We especially liked the digital guide in combination with the preset agendas - they allowed us to set each attendee's itinerary before they even downloaded the app, while still allowing them to view the entire agenda if they chose to do so. The gamification feature was also a huge hit that pleased our top sponsors and our attendees. What more can you ask for? The ratings, reviews, and surveys in the app provided us with the most comprehensive feedback we have ever received from our event, and on top of that, the feedback was the best yet!

Inconvénients :

The process of setting up the Apple Developer account is a bit cumbersome but is seemingly unavoidable in order to have a white label app. Socio has helpful documentation and support for this process but it was still tedious.

A grade above the rest

Commentaires : Pretty superb honestly. I wasn't expecting much from an event management software, but was really (i mean really) appreciative of the customer support, the Live stream features, and the ability to customize everything. The feedback from users was really positive.

Avantages :

First off, the customer support is truly off the charts. Although there is a ~8 hour time difference between Socio and myself, they were super reactive each time I had a small question. Second, the product works as advertised, and is a great way to avoid zoom fatigue when hosting online events over several days. I particularly appreciated the Streamyard integration, while the gamification process was a massive hit with attendees. RTMP integration was also a great value add. In ~3 days, the platform was fully populated, customized, and ready for our 500+ person event.

Inconvénients :

Setting up the various pieces of content (users, speakers, sessions, etc) requires a bit of focus and some manual work, but overall the end result is worth it. One element that attendees mentioned was that the video size relative to the whole window was a bit small, if there was a way to reduce the left-hand side menu and/or chat, without going into full-screen mode, that would be great. Finally, raisin the limit to video sizes would help insulate organizers against internet outages.

Great platform for hybrid event management

Commentaires : Webex/Socio offers us an all-in-one tool that allows us to market our event seamlessly to our network. It saves us a ton of time.

Avantages :

I love the dedicated support we receive - I ran into 1-2 issues while organizing our event and was able to find solutions quickly thanks to their dedicated support staff and our representative [sensitive content hidden]. I also love the level of customization we have within our event app - from visuals, branding and widgets. Such a great tool.

Inconvénients :

The only real downside was the feature that requires users to refresh the event in order to receive current features, changes we make on our end. I wish those changes happened automatically. I also hope they update their add user option as it can be a bit finicky at times - not allowing users already added to be updated.

Easy to use behind-the-scenes platform to create something great.

Commentaires : Socio was new for my company and we were given little time to learn and onboard admins and users. Even though we had little time, one of our team members was able to spend enough time and teach me (and share recordings from time with Socio's onboarding team, which was awesome) and because the platform is very easy to use, I was able to learn what I needed to and use the knowledge docs to find answers quickly. Along with that, whenever I had a question, help was just a click away and were enjoyable to work with providing quick answers, tips, and solutions with fun and engaging attitudes.

Avantages :

I love Socio's ease of use from a backend standpoint. Compared to another company we used in the past for some similar features, Socio's platform was intuitive, fun, and expansive. I was able to accomplish all that I and my design team wanted and the ability to upload content from a spreadsheet was a huge timesaver. This was a great product that allowed me to set up something great for our attendees to experience our event well.

Inconvénients :

The thing that was frustrating about the software was during events. Having to navigate between multiple windows / screens to find problems or glitches and then solve them on the backend was a bit cumbersome. I'm not sure how to go about resolving that as the views are quite different, but it was most helpful to have multiple screens to relieve any friction my users experienced.

Socio Events App and Webapp

Commentaires : Overall our client and sponsor experience with the Socio app was excellent. All of the Socio Team are excellent to deal with and they are open to customer feedback to further develop the platform.

Avantages :

We like the ease of use and customisation that you can get in Socio. Our users liked the straight forward interface that was easy to navigate. Technical support is fast and friendly and Socio have frequent online events to showcase product updates and allow users to share experiences.

Inconvénients :

Webapp interface is not as aesthetically pleasing and sponsors area graphics could be larger in this format.