Avis clients sur Intermedia Unite

Outstanding Quality and Service

Commentaires : Out previous provider had considerably raised their price, thus we wanted to migrate to a new solution. As we offer 24x7 support, we needed a solution, that could keep up with our requirements. We are completely satisfied with Intermedia Unite as well as with the interactions we had with Intermedia's staff.

Avantages :

The Hardware Phone and Softclient have an outstanding availability and quality of service, no matter whether the user works in the office, at home or on Hotel or Airport Wifi. The Administrative interface is easy to use and the combination of toll-free and local numbers give a professional appearance. The quality of the voice mail is great, and the delivery by E-Mail quick and reliable.

Inconvénients :

The integration with different Identity Management Systems for a single point of administration environment could be better. Other systems have more comprehensive group call and conference features.

Excellent product, exceptional support

Avantages :

We have found it very easy to set up our VOIP phones, auto-attendants, cell phone apps etc. Intermedia Unite is a very clean, easy-to-use interface compared to other VOIP providers we've had in the past. When we have needed support, their team is very responsive and well-trained, and they escalate to the next tier without delay when that is necessary.

Inconvénients :

No complaints. It does everything we need it to do.

Software is ok

Avantages :

Interface is easy to understand. I have used Intermedia for years, but software for only a year or two.

Inconvénients :

It doesn't always properly track incoming and outgoing calls.

Excellent product & excellent customer service

Commentaires : Wonderful!

Avantages :

Customer service is immediately responsive to our calls and resolves issues promptly. However, we have only had to call them twice over the last 2 years and our problem was rectified within minutes. Thank you!

Inconvénients :

We cannot think of anything we woudl want to change.

Unite Platform Experience

Commentaires : Very good experience. As advertised

Avantages :

Integration with the mobile app is the most convenient aspect of the unified product. Simple and straightforward

Inconvénients :

I would like an easier way to set a ring tone that helped differentiate between an intercom call and an outside caller

We love Intermedia Unite

Avantages :

Integration was pretty seamless compared to our last VoIP system. I like that there is an app and calls/messages can be managed from my desktop. The Yealink phones are fantastic and easy to use as well as looking nice in our office. I also like the Admin panel for accessing our account, there are many updates and features that can be done without having to contact customer support.

Inconvénients :

The only minor issue we have is setting up voicemails for specific events. Establishing the event is easy and straightforward however we have to contact customer support each time in order to attach the voicemail recording. If we could record it each time from the office phone that would be great, it would really save time.

Hosted vs Legacy PBX

Commentaires : Overall experience good with all aspects of features on phones.

Avantages :

Most PBX features also available on Unite. The integration with desktop app and mobile app is convenient when roaming around office or remote work.

Inconvénients :

BLF options are all (ring/no ring) for all buttons. Can't select specific BLF buttons for different ring/no ring.Making changes can be either over web page for Unite or direct to Yealink phone. Confusing on where to make programming changes

Product Quality

Commentaires : Customer service is Excellent. We can use it on multiple devices, which facilitates remote work. We have access to voicemail transcripts and audio.

Avantages :

The features and functionality of the unit and system meet our needs. We had computer access to the system during covid and transitioning to a new location. DataTele customer service agent Bill helped us navigate the process. When we moved to our new location, we could add new units along with our existing ones. The mobile configuration also helps with remote access.

Inconvénients :

We had a cheat sheet to help with the feature setup, and the online setup gives you a step-by-step process to complete different features. The Agent is just an email away and a phone call if necessary.

Customer Service is Top Notch

Commentaires : The Intermedia Unite system is generally easy to use and user friendly. When I was new to it and as new questions came up with regards to using different functions, I reached out to tech support. The customer service by the Intermedia Unite customer service is top notch. The representatives have always been polite, knowledgeable, listen to my questions and have been efficient when helping me. Thankfully, due to their help, I haven't had any reasons to call back recently.

Avantages :

I appreciate the ability to use this system with an office phone, computer or with my cell phone. There is a lot of functionality and the interface takes a little getting used to but is generally easy.

Inconvénients :

The help online is ok but it could be more clear how to move through some of the screens to set up auto attendants and voicemails.

Software does all you need and so much more!

Commentaires : The software is great and the customer service & support offered by Intermedia is second to none. They have real people with real knowledge available within moments of calling to walk you through any issue you might have. It is a pleasure working with them.

Avantages :

I love being able to have voice mails transcribed and sent to my email, I never miss a name or digit in a phone number. The website is fairly easy to use to customize everything from the greeting to our billing. It's almost TOO much for our purposes, but the price is fantastic for the services, so I would recommend to anyone!

Inconvénients :

There are quite a lot of features, almost too many for my purposes. It's easy to be slightly overwhelmed at customizing the software for your specific business.

Best Tech Team on the net.

Commentaires : Very good experience with Intermedia Unite. They can give any size office the best product and support and that has helped our office greatly. I have the best software and techs out there for our office!

Avantages :

I buy software for our office based on the tech team that I talk with. If the tech team is willing to talk to me and answer my questions, then I know that the whole team wants our business. The sales teams are great but the tech team is what sales the product to me. After I purchase a product or service than I work with the tech team to make sure all is running smooth. The tech here at Intermedia Unite is the best that I have worked with and that means I can get a lot of work accomplished because I have a very good support software and team. Well worth having on my team. Best phone software out there!

Inconvénients :

The company does not have any problems with our office and we would highly recommend them to other businesses as well.

happy intermediate unite customer

Commentaires : this product fits a low cost alternative to other voip services. so far no problems to date, although at a few times customer service was difficult to reach, but has not been a problem

Avantages :

very good on boarding process, and very user friendly

Inconvénients :

so far, we have had no limitations, but we have not used all the features since the pandemic has limited business growth

Great Customer Service

Commentaires : I have had extreme good luck with the customer support I received. All of the agents I have talked to have been very knowledgeable and easy to understand.

Avantages :

The ease of which you navigate the website

Inconvénients :

Could be a little prettier on the eyes. Seems a little outdated.

Great service at a great price

Commentaires : Great service at a great price overall.

Avantages :

Service does not get interrupted at all. The setup is so easy and the software is very easy to use!

Inconvénients :

there is nothing that i can say bad about this software.

Great Service and Office Communication Solution

Commentaires : We are very pleased with our service and the options available in our package. Intermedia Unite has simplified and broadened our business communications. Customer service has been exemplary from the sales team to installation and has continued throughout our service period.

Avantages :

The onboarding team was outstanding. They made the process of switching from a PBX based phone system to the Voip system seamless. They were very informative, patient and extremely helpful. The set up included detailed training and assistance. Response to questions, issues or specific feature use was expedient, easy to understand and implement. They are always eager to help. Often times salespeople over promise and under commit. Once you have purchased the service, you are on your own. Not the case here, we have never once regretted our decision to go with Intermedia. Through the use of mobile apps and video conferencing, our ability to broaden communications within the company, outside vendors and partners has simplified our unique hybrid office platform.

Inconvénients :

The only con we currently experience is within an area of minimal or limited internet and Internet Service Provider options. The Voip phone need a consistent and stable internet connection. However, with the use of the mobile app, this issue is eliminated as it works through cellular phone coverage.

Intermedia Unite with VoIP service is superb

Commentaires : Unite has enabled our team to stay in touch and fully functional even when we have to operate remotely - no small feat for a tiny firm. From our initial outreach to Intermedia to setup and installation it was obvious staff at Intermedia know their product and were able to walk me through even the most complex task quickly and easily. Response to trouble tickets is quick if they can't solve an issue directly over the phone.

Avantages :

The software is flexible and easy to use but also powerful. It is easy to navigate and features are self-explanatory.

Inconvénients :

It can be a little obtrusive at times - would be nice if it had a quick "silence" or "sleep" mode - maybe located in the window title bar to prevent the app from interrupting calls or covering other windows.

Intermedia Unite

Commentaires : Good

Avantages :

We switched to Unite about a year ago from Comcast. Unite is certainly more flexible. The cost is a bout the same as Comcast, however, there are features in Unite that we find attractive. The emailed voice mail, the ability to text, etc. However, you do have to re-boot the phones periodically because they will give a constant busy signal unless they are cleared. Overall, Unite is a good value for the cost.

Inconvénients :

Occasional problems with the connection, and the fact that you must re-boot the phones periodically.

Intermedia VOIP

Commentaires : Great experience as a user and partner

Avantages :

Ease of setup, reliability, features. Great customer service

Inconvénients :

Not alot of cons. Occassional you have to login back in if first attempt doesnt work

Excellent Client Focused Tech Support, Regardless of the complexity or simplicity of the request

Commentaires : excellent

Avantages :

By the way, your survey should include "Consulting" as a industry. As professional technical consultants we actually work in "all' of the categories you listed. I selected architectural / engineering because I could not complete the survey until I made a selection. This selection was because our work typically includes some of this category, but certainly not all.

Inconvénients :

I have no "cons' and really find irrating that I can't take this survey unless I type something in your box. How about having an selection such as "N/A."??

THE BEST UNIFIED COMMUNICATIONS SYSTEM WE EVER WORKED WITH

Commentaires : Fantastic. A one-stop solution to communicate, engage, collaborate, and produce successful business results.

Avantages :

This software is easy to use and implement. There is plenty of tools and resources online with clear instructions for troubleshooting and training videos. Their 24/7 support team is incredibly nice, patient, courteous, and knowledgeable; always looking to solve your concerns or needs on the first call.

Inconvénients :

Nothing I can complain yet. No system is perfect 100 percent of the time, but until now we are absolutely satisfied.

Must have for all BUSINESS

Avantages :

I love so many thing about the software but my favorite is the Voicemail to email.

Inconvénients :

The cordless phone it comes with is too small and a bit of a nuisance to talk on. Software....no complaints

The Bang for your Buck at an affordable cost and their support system is second to none...

Commentaires : This service is my 24 / 7 Secretary that does not get sick or miss any days at work...

Avantages :

It easy to use wide range of functions and great support systems...

Inconvénients :

i have no complaints about the services and options to expand as my business grows is an enhanced feature that I value greatly...

Intermedia Unite Critique

Commentaires : satisfactory

Avantages :

the call forwarding is very helpful. However, sometimes the call cannot be picked up by my cell phone

Inconvénients :

Sometimes calls cannot be picked up by my cell. Voice mails do not come in clearly

Perfect for small business

Avantages :

The time invested for the initial set up was minimal and I received the support needed to customize my product for my business. The monthly cost is well within my budget and the ability for the system to grow with my business was hands down the biggest deciding factor.

Inconvénients :

No real cons with the system. The system is very robust so I do need support when customizing but the support is always there.

long time dental office user

Avantages :

We have been using Intermedia for our VOIP phone system for 3 1/2 years. We love it and have experienced rare outages, but 99% of the time smooth calls in and out, and a competent VM system.

Inconvénients :

the cost is less than having landline, but not by alot.