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En savoir plus sur Esper

Gérez, sécurisez et suivez les appareils Android. Automatisez les opérations manuelles et augmentez l'efficacité avec une adhésion et une configuration simples.

En savoir plus sur Esper

Avantages :

It is incredibly easy to use as it can be accessed on any device and everything about it functions really well.

Inconvénients :

As of right now, it is clunky and confusing to use.

Esper - Notes

Note moyenne

Facilité d'utilisation
4,6
Service client
4,3
Fonctionnalités
4,4
Rapport qualité-prix
4,5

Probabilité de recommander le produit

8,8/10

Esper a reçu une note globale de 4,6 étoiles sur 5 d'après 47 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (47)

Daniel
Daniel
Development Manager/Software Architect (É.-U.)
Utilisateur LinkedIn vérifié
Santé, bien-être et fitness, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

It Just Works + Top Tier Support

5,0 il y a 4 ans

Commentaires : We looked at two other solutions and what stood out to us about Esper is the level of support we got during the evaluation process. Since we've signed on as a full time customer the level of support has only gotten better. I've been working in the software industry just shy of 25 years and I've never gotten support like this from a vendor. Not only are they highly knowledgable when it comes to low level Android details they're willing to go the extra mile to make sure things work for you.

Avantages :

The agent is easy to install and has a lot of different options for install. The management tool lets us see what is going on across different deployment groups. We have the power to partially roll out new versions, make sure they are working for our customers, then complete the rollout. The visibility into the user experience is great and we love the ability to see what the user is seeing on their devices.

Inconvénients :

We haven't found any downsides yet. It just works.

Jeremy
Clinical Trial Coordinator (É.-U.)
Recherche, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Esper is Epic

5,0 il y a 9 mois

Avantages :

Esper’s Mobile Device Management (MDM) software stands out in a crowded market, outshining competitors with its exceptional ease of use and seamless deployment across numerous devices. It was remarkably straightforward to navigate through the software’s features and efficiently implement it on a large scale, making the initial phase of device management a breeze. The ease with which the system can be deployed to a plethora of devices is truly unmatched, illustrating that when it comes to practical functionality, no other competitor does it better.It used to take an hour to setup and deploy a single device. With Esper I could setup well over a hundred devices in 20 minutes. My mind was blown.

Inconvénients :

The pricing structure of Esper leaves room for improvement, particularly when considering the scaling of operations from a few hundred to a couple of thousand devices. This concern was voiced during the pilot trial, yet the response has been lackluster. Additionally, after committing to a year-long contract, there was a noticeable decline in customer service responsiveness, leaving questions and concerns unaddressed. The lack of follow-up from the sales representative, especially after significant financial commitments were made, added a layer of disappointment to the experience. This has led to uncertainty about continuing with Esper, with considerations for developing an in-house solution due to the gaps in customer engagement and the need for more competitive pricing packages.And what about new innovative features???? I think we could do better here.

Ameen
Managing director (Émirats arabes unis)
Produits alimentaires, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Usage

3,0 il y a 10 mois

Commentaires : Amazing

Avantages :

Everything about the inventory management and user friendly

Inconvénients :

A bit pricey at times but the offers sometimes make up for it

David
App Support Implementation Specialist (É.-U.)
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Esper is powerful and easy to use

5,0 l’année dernière

Commentaires : We are supporting operators who own and manage micromarkets. Esper enables us to monitor their market kiosks and make sure they stay connected to process cashless transactions. With it, we also have the ability to initially set up our kiosk market app and prepare it for launch for our customers.

Avantages :

I love how we can keep our customer kiosks organized and easy to find when we need to troubleshoot them. Being able to remote in and easily navigate the kiosk to configure settings and verify functionality enables us to support our customers and resolve issues quickly. I also like the visibility of power and connectivity on the information page so that we can see the status of the units before we remote in.

Inconvénients :

Some settings on the Samsung OS are reset when we send a remote reboot to the tablet. It would be more efficient for our team if those settings were maintained through the reboot.

Dilip kumar
Customer Service Associate (Inde)
Restaurants, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Esper usefulness in support domain

4,0 il y a 10 mois

Commentaires : Using Esper on daily basis for updating software and rebooting devices.

Avantages :

Easy to install software. Easy to understand process. Screenshot capturing feature.

Inconvénients :

Pushing a software some time takes more time than usual.

Riley
Support Operations (É.-U.)
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

A good product with a better future in store

4,0 il y a 10 mois

Avantages :

Has been an astronomical help when troubleshooting with our customers regarding all deployed hardware. Before, we had no great way of launching app updates, running diagnostics, or viewing real-time issues without visiting our customers in person.

Inconvénients :

I would argue that some of the functionality still needs improvement. In some cases, we find that we cannot 100% rely on the commands we launch through Esper, and instead need to confirm with customers. Hardening these core flows would be extremely useful to our team.

Landon
Technical Consultant (É.-U.)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Best in class MDM solutino

5,0 il y a 10 mois

Commentaires : Overall experience using Esper has been awesome! We love it!

Avantages :

I love that the MDM allows both viewing and remote access to our customers products. The remote access is in real time and it is as if you were in front of the device.

Inconvénients :

I would say the provisioning part is a little complex, but once you get the templates down, it is smooth as butter.

Bhavin
Android Developer (Inde)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best MDM I have ever used

5,0 il y a 10 mois

Avantages :

Remote viewing ability, configuration management, ease of use

Inconvénients :

Sometimes the app updates constantly fails for no reason. Need more features in Esper SDK.

Arpit
Shift Lead (Inde)
Produits alimentaires, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Highly recommended

5,0 il y a 10 mois

Commentaires : Update the build.Connect payment deviceChange backend settings.

Avantages :

Remote control of device. All details a user want.

Inconvénients :

Time of remote control should be increased.

Kelly
Patient Care Coordinator (É.-U.)
Hôpitaux et soins de santé, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Esper make my job 10 times easier and is an essential tool for my day to day

5,0 il y a 9 mois

Commentaires : I had to do my job for years without Esper and it was painful! I am so happy to have this tool available for my day to day job.

Avantages :

It is very user friendly, easy to navigate and check our patients status or assist with issues

Inconvénients :

It can be a bit delayed at times, but this may be more from internet limitations than the program itself.

Matthew
IT Project & Special Operations Manager (É.-U.)
Fabrication électrique/électronique, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Esper

4,0 l’année dernière

Commentaires : Esper makes the setup and support of our (Android) devices much easier.

Avantages :

When I discovered Esper, I was manually setting up our devices, one device at a time. No matter the steps I took, I could never seem to get two devices to setup the the same exact way. One of the biggest benefits that I have found with Esper is the ability to setup a provisioning template so that every tablet is setup the same way, every time. I can also setup multiple devices at the same time without having to keep up with what step I was one for each of the devices.When the pandemic took much of the office work force to remote, I also needed a way to support our users using devices as part of their daily activities. Esper gave me a way to access the device and use it remotely, being able to see what the user saw, but also being able to interact with the device. This feature has greatly improved my ability to support these devices.

Inconvénients :

I do wish the messaging feature in Esper worked better. As of right now, it is clunky and confusing to use.Also, with Esper having an API available, I wish that that would develop it for Zapier (and other Cloud API companies) to give admins a way to further integrate Esper with other applications.

Alexander
Client Support Director (É.-U.)
Équipement et fournitures de bureau, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Esper is Amazing

5,0 l’année dernière

Commentaires : I'm able to fix all technical support errors or bad experiences our clients have, people is still oldschool, so with remove viewer we can do everything with them and guide them too

Avantages :

Since we work with many deivces and we need to keep track of them, their software update, applications management and everything else that involves control of it became so easy to do while using esper and their management tools

Inconvénients :

Probably more alerts that are triger by erros on the app

Rodolfo
Tecnico en Soporte (Chili)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Helps Keeps control of the devices

5,0 l’année dernière

Commentaires : Its been key to aour proyect, cause we can control devices cuantity and functionability

Avantages :

We can keep track of where are the divices, control whats aps the devices have or not. Know haw many are online to maintain devices funtionality

Inconvénients :

In some android versions its hard to keep control

Giovanni
Customer Success Representative (Mexique)
Restaurants, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Rushable INC.

5,0 l’année dernière

Commentaires : Overall we are satisfied with esper, having control of our customers tablet help us provide better customer service.

Avantages :

We like being able to connect to our customers tablets to help guide them on the usage and correct mistakes they might come across.

Inconvénients :

A feature we would like is being able to always change between administrator and user on the tablet.

Prince
Implementation Support (Inde)
Immobilier commercial, 501–1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

User Friendly

4,0 l’année dernière

Commentaires : it's is very user friendly app easy to use

Avantages :

we have mostly like of this software it's very user friendly and very easy to use and MDM is very easy to configure and enroll the device via email and QR as well and we have also download the daily report and also we can check device health battery pesanteg.

Inconvénients :

we have mostly like of this software it's very user friendly and very easy to use and MDM is very easy to configure and enroll the device via email and QR as well and we have also download the daily report and also we can check device health battery pesanteg.

Chris
Production Management (É.-U.)
Construction, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great Endpoint management software

4,0 l’année dernière

Commentaires : I've been pleased overall with the software compared to some others that I have tried.

Avantages :

Over this is a great software that gives visibility and control of all of your devices

Inconvénients :

The software can sometimes lag behind and not be immediately responsive to the devices.

senthil
manager (Inde)
Immobilier, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent product But required some tune ups

4,0 il y a 10 mois

Commentaires : Excellent

Avantages :

Manageability is good and easy to handle the devices.

Inconvénients :

Log management and scheduling of powering on or off.

Sean
IT Manager (Afrique du Sud)
Immobilier, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Esper great value for money, beating comparable competitors

4,0 l’année dernière

Commentaires : Really happy with the product. We have used other MDM products an none have achieved what Esper has, for a fraction of the cost.

Avantages :

Once initial deployment method was understood, deployment was simple.The product limits devices exactly as we expected & required, very pleased with our choice to use Esper.

Inconvénients :

Initial deployment could be made simpler.

Justyn
President (É.-U.)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Best Device Management Solution for Android (kiosk mode as well!)

5,0 il y a 5 ans

Commentaires : Esper excels at Android Device Management, at a fair price! They are super responsive and have a great customer support team, the dev team is second to none. I am truly impressed. On top of the technology, I was drawn to Esper's flexible pricing options. The solution helped with locking down our tablets to a Kiosk mode effectively and to fine-tune​ our devices to meet our business requirements.

Avantages :

The ability to provision and enroll devices with Esper is seamless and fast with QR and/or Zero Touch Provisioning. Their plethora of features help us achieve all tasks easily through their intuitive and simple user interface, especially their Remote Diagnostics feature, which helps control and debug all our devices without having to physically be present. Esper also secures all our devices in the field.

Inconvénients :

The solution is limited to Android. My only reason for giving four stars: new features are just around the corner. The company is growing and adding features I need with every release.

Réponse de l'équipe de Esper

il y a 4 ans

Hi Justyn, Thanks for such a detailed review. We are happy to be working with you!

Madhan
Senior Implementation Support Executive (Inde)
Immobilier commercial, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Esper

4,0 l’année dernière

Commentaires : Quick and Good response for the support team.

Avantages :

It is easy to configure the device and easy to access and monitor the device data.

Inconvénients :

Required the data of all the devices battery status on monthly basis.

Manuel Fernando
Customer Success Representative (Mexique)
Marketing et publicité, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great tool for customer support

4,0 l’année dernière

Avantages :

I love how you can remotely connect to the device and be able to remotly control it.

Inconvénients :

Sometimes it will not let us remotely connect to the tablet or takes a while to load.

Dar
Senior IT Manager (É.-U.)
Produits alimentaires, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Esper Makes Android Management and Deployment a Breeze

5,0 l’année dernière

Commentaires : It's been great. Can't imagine using a different solution to manage my fleet of Android devices.

Avantages :

I love the UI - super easy to navigate and understand. Deployment of new devices to blueprints is very easy. Great integration with Google Play. Love the ability to upload your own apps.

Inconvénients :

Took a lot of time and effort to get the full whitelist for our firewall. Initial provisioning kept failing due to incomplete whitelist.

Vatsal
Customer Support (Inde)
Restaurants, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Easy to use Remote Management Software.

4,0 il y a 10 mois

Commentaires : Satisfactory.

Avantages :

Easy to use Remote Management Software. Easy Application Install and Reinstall.

Inconvénients :

Delays. When multiple commands are sent for Build Install - Reinstall, instead of overriding previous command, they show still trying the commands from earlier which causes delay while updating a software.

Sonu
Product Implementation (Inde)
Immobilier, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Esper User

3,0 l’année dernière

Commentaires : Good.

Avantages :

Emails Triggered when the devices are offline.

Inconvénients :

New suggestions/features requests from the consumers takes very long to get implemented.

Harsh
Customer Support Associate (Inde)
Restaurants, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Technical work easier.

5,0 il y a 9 mois

Avantages :

The devices are easy to access, and tasks are made easier as well.

Inconvénients :

It makes it easy to access the devices and to accomplish tasks.