Great software with great customer support

Publié le 20/03/2019
Zummy K.
President
Vente au détail, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Just great. More reviews, happier customers! You should really test this software first, if you are looking for a good REVIEW feature for shopify.

Avantages: There is a lot of use case from this software. It adds much better review feature to Shopify, but not only that, adds questions, points, instagram and more. Providing automated coupons based on reviews has been a great feature for me to increase the numbers of reviews. The CS has been very active to solve any problems I had, and have been greatly helpful on my day to day job. Keep in mind that they are based in Australia, so there will be huge time zone difference if you are in US. Also, I love the fact that it has capability to do bilingual language! Although this is a pretty large task considering the depth of this software's feature :-)

Inconvénients: I don't think I have found any flaws so far. One thing mention is that because of the depth of the product, there is a lot of customization you could do, which could be complicated for some people depending on your literacy. Wish there was a bulletin board style feature to increase customer engagement.

Best Shopify App for Conversion, Social Proof and Retention

Publié le 05/02/2019
Utilisateur vérifié
Co Founder and Managing Partner
Enseignement supérieur, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We strongly recommend this app package to all Shopify stores.

Avantages: SocialShopWave (SSW) app is the best solution available in Shopify for social proof, customer conversion, and retention. As an all-in-one app package, SSW includes best Shopify apps for Rewards, Reviews & Questions, Comments, Notification Pop-ups, Social Share, Social Login, Instagram Shop, Community feed, and pages. These individual apps can compete easily with the top apps in their respective fields. This makes SSW one of the best offers available in the Shopify for conversion and customer loyalty. Not to mention this app package provide also an excellent price-quality ratio among the all available alternatives. But the most important advantage of this app is the support team. They are simply one of the best in Shopify. They are not only extremely competent but also infinitely user-friendly. They were always available for our endless requests and ensured the most possible customized support to us.

Inconvénients: Thanks to the amazing support, we don't have any cons to mention!

Réponse de l'éditeur

envoyé par SocialShopWave le 18/02/2019

Thanks for an amazing review!

The Perfect app!

Publié le 22/10/2018
Carlo T.
CEO
Vente au détail, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Socialshopwave is the best app to socialize an e-commerce store.

Avantages: The perfect app for creating viral engagement, collecting leads and driving sales. shoppers love to play with their social profiles and community feed.

Inconvénients: Everything has been perfect so far! So it's really good!

Réponse de l'éditeur

envoyé par SocialShopWave le 24/10/2018

Carlo, thank you so much for such an amzing review! :-)

Fantastic support!

Publié le 29/09/2019
Jess W.
Operations manager
Mode et vêtements, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Haven’t used them for long, but customer support has been fantastic!!
Having issues setting up the flow to automatically notify me when a someone’s wishlist product goes on sale (since we don’t have klaviyo to email them directly). I just reached out for help, and knowing them I’ll have a fix fast!

Avantages: The customer support has been amazing! Very quick and helpful - installed this app on 3 different theme versions - and they were helpful and nice each time! They completely customized the look of the wishlist to be exactly what we wanted it to look like- they’re awesome!!

Inconvénients: Not much! I wish it had a feature to automatically notify customers when a product on their wishlist goes on sale.
There’s a flow in Shopify plus that integrates with klaviyo, but we use mailchimp :(
If they had this feature themselves they’d be PERFECT!

GREAT SUPPORT

Publié le 21/02/2019
Gabe M.
Founder
Mode et vêtements, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We have captured over 1000 reviews now utilizing there tool and this is really SOO valuable you can not put a price on it.

Avantages: The app looks very beautiful BUT what i like most is any adjustment, any change that I need, the support team is right there and makes the adjustments within 24hours. I can't stress how important that is! Plus the app works amazingly well!

Inconvénients: I would like to see more integrations with other page builders and tools etc..

Amazing

Publié le 30/12/2019
Charisse T.
Entrepreneur
Mode et vêtements, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Growave is amazing! [SENSITIVE CONTENT HIDDEN] and her team of designers and programmers are incredible. They always answer my emails in a timely fashion. [SENSITIVE CONTENT HIDDEN] always makes sure everything is alright with my site and experience. I love how hands-on they are. Editing and integration are easy to do. And if you're not tech-savvy, you can request them to do the integration for you, and they are fast with it. If a problem arises or you get stuck on something, it's solved within 48hrs. I love Growave! Highly recommended.

Inconvénients: So far, I love it. I have no cons to list.

Réponse de l'éditeur

envoyé par Growave le 02/01/2020

Thank you so much for the amazing review!

Exceptional Company

Publié le 26/03/2019
Tess H.
Owner
Mode et vêtements, Auto-entrepreneur
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Connecting with customers. Answering their questions. Looking professional even though we are just starting out.

Avantages: I have been with socialshopwave for about 6-7 months. They are always helpful and attentive. They have gone above and beyond anything, I have asked. I thought I was just lucky getting someone who worked there that was helpful, but it doesn't matter who helps you on your account. You ask them to do something and wake up the next morning and it is done. Highly recommend.

Inconvénients: I really do not have any cons. I have been very happy

Exceptional Customer Service

Publié le 19/01/2019
Jason K.
Director
Vente au détail, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The customer service is exceptional. The team at SocialShopWave are extremely patient and helpful as I continue to optimise my store. Best customer service on Shopify.

Avantages: The software takes the hassle out of managing multiple apps and dealing with multiple people. It is as simple as that. I wish I had found these guys at the start. My favourite part about the software is the Social Proof and review functionality.

Inconvénients: I can't fault the software. It does everything it is designed to do.

Réponse de l'éditeur

envoyé par SocialShopWave le 18/02/2019

Thanks Kelly for such a great review!

Amazing support!

Publié le 02/04/2019
Aysel G.
President
Biens de consommation, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Support has been amazing. They get back to all our requests within a few hours. We have been able to remove a few other apps and consolidate them into one, which helps in many ways. Would definitely recommend!

Inconvénients: Nothing so far. We've been happy and any issues have been fixed quickly by the team.