Avis clients sur Boulevard

Boulevard elevates our customer experience, giving us a competitive edge

Commentaires : Stellar. Simply put the experience from onboarding, training and ongoing support is fantastic. I hear the horror stories from other Main Street owners using the more established incumbents in the space and I am glad I made the right decision to choose Boulevard!

Avantages :

The single unified design, the built in messenger and online booking workflow. Compared with many established players who patch together different features with different user interface designs, Boulevard has one easy to use design. There is no jarring for the user when they switch features. It is all seamless. The Messenger has helped reduce telephone time significantly and has about a 90% open rate. It also provides a detailed record or client requests, issues and concerns. With voice calls, notes are not always taken. The online booking workflow has helped us increase self booking, allowing front desk to refocus time in other areas.

Inconvénients :

Boulevard feature development is continuous so I always feel confident that features and improvements will be added. One area that could do with improvement is the Guest Account Management. Ideally guests would like the ability to log in and see their service history and transactions in addition to being about to book. I know though that this is an area receiving some focus now and look forward to seeing improvements in 2022.

Owner Review of Boulevard

Commentaires : Overall I am in love with Boulevard. It simply works. Everything is clean and concise for ease of use with employees and customers. While it may not be absolutely perfect, it is certainly among the best softwares available for salon/spa management.

Avantages :

Boulevard's scheduling function is simple and easy. Its POS is intuitive and is streamlined to make check out quick and easy. It presents stylists with easy to digest reports of their own performance, while also providing in depth reports to management without throwing in useless data. The reports also create little to no confusion as to what is actually being reported.

Inconvénients :

Most of my issues with Boulevard are missing functions, however, I understand that the development team is always working on improving the platform. My biggest complain is that the professional app doesn't let management view all reports. The desktop site is also not mobile friendly.

Not for you if you need to integrate with Quickbooks, or like to see detailed appointment metric reports

Commentaires : I would change back to Mindbody in a second. Other than the online booking features MB has a flawless integration with Quickbooks (through flexbooks)

Avantages :

Online booking and clean calendar and client history (including appointments, payments, and services).

Inconvénients :

Quickbooks integration is terrible, time consuming and confusing and you have to do it on your own. Appointment metric reports are sub par. If you offer inhouse financing, you will not be able to input payment plans into BLVD. You will have to run payments manually each day which is time consuming. Onboarding people will tell you you can manage this via memberships, but this is not accurate because BLVD will take any membership payments as a new sale, so this will mess up your accounting.

Overall a Great System with focus on technology improvements.

Commentaires : I have to say the cost and the simplicity of the system is the part I like most. I really enjoy how easy this system is to use and the technology behind the system. The new Duo credit card reader is great except it would have been nice if it would have had a Magswipe to it as well.

Avantages :

I do have to say Boulevard is a very simple and easy system to use with a lot of power behind it to stand next to some of the bigger more popular booking software available. Another perk is the benefit of having the credit card processing with Boulevard and not an additional expense.

Inconvénients :

There are a few glitches such as selecting a date in the future you need to be in calendar mode instead of Front Desk Mode. Another annoying feature is the multiple clicks of confirming to book an appointment. I feel that is a waste of time. I will also say that it would be helpful if the system would send a text message to the client during the booking instead of only an email. As a stylist I will receive a text message of the newly booked appointment but not the client. Their app is not a very user friendly app for management.

Happy we made the switch to Boulevard

Commentaires : Overall I am happy with Boulevard. Again, I was told some things upon signing up that were untrue, so that did make a bad first impression. However, [SENSITIVE CONTENT HIDDEN] saved the day as best she could. I am still waiting for hopefully new features in the program to make it easier as a business owner to use, as well as easier for clients and my receptionists to make less errors booking.

Avantages :

Boulevard is very user friendly. We used to have Mindbody software and are very happy we made the switch. The onboarding process was a little rocky, as there was some misinformation given to me, however, [SENSITIVE CONTENT HIDDEN] was very helpful and attentive helping me figure everything out. The consumer online booking looks sleek and is easy to use.

Inconvénients :

There seems to still be some kinks with online booking, I wish it smart booked better. It also is easy to book a staff member a service they don't perform. The sales reports include tax & tip, I wish there was a way to see our true sales without having to get out a calculator and do it myself. I also was told Mailchimp was included in the high monthly price, however, I have to pay almost $200 more a month for Mailchimp on top of the Boulevard price.

Solid, reliable and modern software

Commentaires : Solid experience. It fulfills all of my needs. The extras will come, I'm confident.

Avantages :

If you're like me, you want to use a software that is most importantly reliable AND beautiful. I love what they did with the user interface. Booking appointments on the software is extremely easy, and new features are released periodically. They have a messaging center where we can quickly communicate with clients via SMS and a way to reach out to customer support quickly through their integration using INTERCOM chat.

Inconvénients :

I think the analytical reporting could be better. This might be something they can take from Booker's page. Some insight like how many customers are existing and how many are new would be great. How many booked online vs manual. Also, if they can integrate with Frederick or Emma, that would be awesome too. They are integrated with mailchimp which is nice.

Top-tier salon management solution that continues to improve

Commentaires : We are very happy with our switch to Boulevard. Migration went very smoothly, we got up and running with minimal problems, support has been great since day 1. The only issues we've had have been or are currently being actively worked on in product cycles. Our day-to-day is much smoother than previous solutions, we love being on Boulevard!

Avantages :

Intelligent booking and client-specific service timing has saved us countless hours at the front desk and increased our service revenue 10%+. The calendar and schedule are very easy to use, our new front desk staff is trained up in half the time as previous software. The integrated booking widget that lives on our site is wonderful for preserving a fluid brand experience for clients booking online.

Inconvénients :

Add-ons for advanced features can start to add up on top of an already higher base price, and the cost to migrate from an another product can get very high (though if you are good with Excel you can prep migration sheets yourself and save a lot like we did). Reporting was initially a weak spot but has been continuously improved over the past year and is nearly at parity with our previous solution.

Boulevard has been a game changer for my medical spa practice!

Commentaires : Exceptional. Could not be more satisfied with a EMR/ Booking /POS system.

Avantages :

Ease of use. Minimal issues with the platform. Updates often. Significant amount of resources to understand the capabilities of the system, onboard staff and build out the program with the growth of the spa.

Inconvénients :

Sometimes confusing when adding more services and products. Regarding to what page to initially build these services and products on. Sometimes a bunch of clicking back and forth.

Boulevard Success

Commentaires : I have had a great experience with boulevard. Never any major errors that caused any issue with daily work or affected our clients.

Avantages :

The simplicity of Boulevard was my favorite. Everything is pretty self explanatory and you never have to dig to hard to find an answer to something.

Inconvénients :

Certain things for our spa could be kind of tidious, that was all to do with our company and not Boulevard though.

Owner review

Commentaires : It’s a great software system and works both at my medical spa and my salon

Avantages :

Scheduling is easy, text messages from the software platform, text reminders, helpdesk

Inconvénients :

Cost per text and email, Initial set up I didn’t receive all the information that I needed, and some charges and dysfunction were revealed

Easy to deploy and use with all the right information at our fingertips

Commentaires : The Boulevard Labs team has been very easy to access and has been very responsive to our requests. Our partner manager in particular has been very helpful and has gone out of her way on many occasions to ensure our success.

Avantages :

We like the ease of use from the Front Desk Associate's perspective, excellent performance metrics, and the outstanding customer service.

Inconvénients :

Limited options for selecting our own merchant services provider for credit card processing. We understand additional providers will be made available soon. That said, the credit card processing fees are very competitive already.

Boulevard is expensive, but worth it

Commentaires : Boulevard is super-stable, slick, and easy to use as a POS ANDscheduling system. It saved us tons of hassles with Booker and Zenoti in terms of confusing interfaces and over-built functionality (Zenoti), and system instability/glitches (Booker). Boulevard's POS system and iPad app is also very slick and integrates very well with the software, which is more than we could say for Zenoti and Booker as well. Boulevard is expensive, but as a small business owner, time is money, and it saved us from a lot of headaches we were having with other scheduling/POS solutions.

Avantages :

Excellent UI and ease of use. Thorough onboarding and customer support. Feature-rich and well thought-out functionality for salon owners operating at any scale. Hardware and software is stable and reliable.

Inconvénients :

Boulevard is an excellent product, but you gotta pay for it!

Happy we switched to Boulevard. Never looked back.

Commentaires : Great experience. Switched from A major competitor, and we have not looked back. Everything is easier and they are willing to work with us.

Avantages :

The ease of using for our team. The intuitiveness of it, which results in less time having to train new employees. Allows for a better operational flow within the business.

Inconvénients :

Waiver forms to be utilized to be tied into the system. Example, Joe comes in, fills out a waiver, and all his information auto populates into his profile. Also, if there was an app or something for easier signing up for appointments for clients.

Best salon software I've ever used!

Commentaires : Solved the stress of all the "workarounds" we were having to do with our old software. Elevated the guests experience with working with our business.

Avantages :

It's hard to put in words the beauty of this software. It's visually beautiful, very quick to learn, easy to use, customer service is outstanding & quick to respond, and the online booking platform is so easy to use for our guests. We've been in business for 9 years and this is our 5th and final software. We've found the one!! The conversion from our other software was so easy and seamless (we've had disasters in the past) I can't recommend it enough!!!

Inconvénients :

A few features I feel are missing (but I'm told they are working on adding them) Referral program built in, option to pay commissions on discounted services or the original price, line items for set fees in the checkout instead of having to manually enter it, ability for guests to book directly from Instagram.

We love Boulevard

Commentaires : We absolutely love Boulevard and I recommend it to other salons as a Salon Business Coach.

Avantages :

We love all the advanced technology, features and ease of use.

Inconvénients :

At first we had issues with tech support but now things are much better.

Tried several options – Boulevard won by a landslide.

Commentaires : Great! Onboarding was a breeze and my partner manager is super responsive. When problems arise they fix them very quickly.

Avantages :

The ease of use for new staff and for clients is unparalleled in my opinion – the learning curve is so short and with a fast growing team, ease of training is huge for our business. It's intuitive and I love the sleek design that clients experience.

Inconvénients :

Because it is new, there are occasionally features I miss from longer-established platforms (example - gift card functionality was only added recently). However, they are rolling out new features every single month and are very response to requests. Worth the wait for full functionality. For my business I wish it had class booking functionality but also appreciate the laser-focus on appointment-based booking.

Functional. Innovative. Classy.

Commentaires : Our clients are happier. Our employees are happier. Our bank account is happier.

Avantages :

If you are under the impression that salon software is all the same, Boulevard will change your mind. From setup and functionality, to after-sale service and support. They are constantly bringing additional functionality to the platform. We have a dedicated (in every sense of that word) partner on the service and support side. No call center "promises of resolution. Most of all, this is not a "subscription" you buy. Joining Boulevard provides you a team of specialists. And it is has a very classy feel for the clients.

Inconvénients :

None. The only difficult decision was deciding exactly how dissatisfied we'd become with our prior provider. Once we made the decision, the rest was easy!

Boulevard

Avantages :

I love how easy it is to navigate; each button is very straightforward, so someone who doesnt use the software frequently can easily figure out how to work it. The customer support team is also great and quick!

Inconvénients :

I would like them to make a few updates more regularly. Ive noticed you cant delete clients, or products. This can be frustrating in certain scenarios, but generally doesn't interrupt using the software! Just would be nice to be able to clean up our inventory/ clientele

Payment and sales reporting does not meet expectations

Commentaires : I don’t receive many quick replies and when i do my questions don’t have answers. My suggestions get added to future development.

Avantages :

Online booking and scheduling appointments

Inconvénients :

The reporting doesn’t make much sense for the service providers that switched from other payment platforms like square.

User-Friendly for All Involved

Commentaires : Boulevard has allowed us to attract a younger demographic through texting and online booking, and it has made it much easier for us to train new front desk staff. If you are looking to bring your salon into the 21st century, then Boulevard is for you!

Avantages :

We switched to Boulevard for our salon & spa scheduling and POS for a number of reasons, but the primary factor was the ability to have convenient online booking. Boulevard's online booking system is simple to use as both a customer and an administrator, and their customer interface is simple and modern. Additionally, they have phenomenal customer support and offer online trainings. The ability to text with clients in the software is a huge bonus as well!

Inconvénients :

Having come from a software with great reporting, Boulevard sometimes lacks the specific reports on product sales, services performed, etc. that we would like. However, we've been able to find workarounds or manually create most of the additional reports we need. We think that Boulevard is completely worth the cost, but if you are on a tight budget, do keep in mind that they are in the middle to top of the price range. You may also want to price out specific features - for example, Boulevard's in-house email client is much more expensive than many standalone emailing programs.

The Best!

Commentaires : I couldn't be happier with the experience. Boulevard is user-friendly, allowing my clients to easily browse available time slots and book their appointment at any time within minutes. The automated reminders and notifications help clients to not miss their appointment too. The entire process is convenient and hassle-free.

Avantages :

Boulevard is convenient and reliable, making the booking process a breeze. Mu clients always say how easy and user friendly it is. The customer support is also exceptional!

Inconvénients :

I like everything about Boulevard. I have no complaints.

Makes training new staff so easy!

Commentaires : No need to send reports to accounting - they can access everything themselves.
It's made training so simple and easy thanks to the system remembering how to book each client and allow the staff to move the appointments around on the days effortlessly to find the best time slot.
No more wasting paper printing schedules and service bills, everything is done through the service providers app on their smart phone.

Avantages :

How you can click & grab a booking to move it around on the schedule.

Inconvénients :

We are no longer able to change the service provider once the order is processed.

Always Improving!

Commentaires : Overall the experience was great from set up to launch, the most critical of functions we need as a studio work in our favor

Avantages :

I love the ease of customization, especially since we utilize the software for both retail AND services. Additionally the fact that the price is steady regardless of the number of users is helpful for growing businesses. My favorite thing is the customer service, we've had barely any issues since we began using Boulevard, but the couple times they didn't beat us to the punch notifying us of issues, we had answers within MINUTES of reaching out.

Inconvénients :

The professional app needs a lot of work in my opinion. The lack of ability to take payments in the mobile app creates problems when we are trying to do purchases or enter appointments and aren't near a computer, and scheduling the appointments can be a chore, if there was a way to utilize the app so we have the same options to see and select the best times/all times for appointments and choose times that way would create a lot of ease for all users.

A league above the rest

Commentaires : Overall, the company is very happy with Boulevard. We have evidence that the platform will only continue to improve as it takes into consideration customer suggestions. It is evolving beautifully.

Avantages :

This has been the best booking system/P.O.S. that I have used industry-wide. Features are highly customizable and only getting better. The interface is more intuitive than others and easier on the eyes. Client-tracking is useful and loyalty program is very exciting.

Inconvénients :

The app isn’t as developed as the website— I wish we could check clients out on the phone app and that the message center was available through the app. Certain functions are only available on the web browser which can be clunky.

The Apple of booking software

Commentaires : Excellent

Avantages :

This is the best booking software on the market. I highly recommend this product for booking, accounting, and managing your business. They have great customer service and are always available to help. Not to mention there online classes are great for teaching how to use the platform. It’s the apple of booking software.

Inconvénients :

Currently their app version for iPhone and android are not as sophisticated as their online platform.