Avis clients sur Shopper Approved

Great choice, good price, amazing customer support

Commentaires : We are satisfied with Shopper Approved because it centralizes our reputation and review management and the dashboard is very easy to use for our customer service team. The Q&A service provides a great tool for our customers to ask questions and our responses stay on the page (helping future customers) and building valuable SEO keywords.

Avantages :

The integration was very easy although we our website is somewhat custom built, Shopper Approved's implementation team took care of everything from coding to styling. We had multiple styling change request and they had no problem working with us until we made it perfect. They did such a great job with the review management (seller rating and product reviews) service that we expanded and subscribed to the Q&A feature as well and could not be happier with the results.

Inconvénients :

It would be nice if customers could filter reviews on a product page.

Great Tool For Boosting Ecommerce Websites

Commentaires : At our marketing agency we recommend ShopperApproved merchant reviews to all our clients. While there are some other options on the market that have pros and cons, we like the inexpensive and well thought out merchant review system from ShopperApproved. We do not typically recommend product reviews, as we prefer to retain those in whatever ecommerce CMS we're using, and we do not have an opinion about their local reviews offering (none of our clients are local businesses). We find that the ShopperApproved rating badges and javascript snippets showing recent reviews are very beneficial to conversions. We also find that when ShopperApproved merchant reviews are syndicated to Google Ads, they have a positive effect on ad performance. We like the way the survey content and timing can be customized, and we love the ease of install too - just one JS snippet on the order confirmation page is enough to start collecting merchant reviews. If we have any complaints, it's that pricing is not consistent. Many of our clients have reached out to ShopperApproved and received vastly different price quotes. Also, the user interface for the service is dated and clunky. It's not at all unusable, however, just a little confusing. Still, these are minor issues.

Avantages :

Easy Install, Decent Configuration Options, Merchant Review Data Syndicated To Google, Good Selection of Widgets to Promote Reviews, Great Tool For Marketing Ecommerce Websites

Inconvénients :

Clunky User Interface, Inconsistent Pricing

I used to like them

Commentaires : It was a great reviewing platform, but they were never too active and as time passed, they seemed sub-par.

Avantages :

Their platform is SUPER easy to use. Pretty easy to set up and keep things going. Randomly you'll have issues getting stars to show on your ads and such, that part gets a bit vague with them.

Inconvénients :

Their platform was much more limited than Yotpo or Trustpilot...they pretty much ghosted me and were gonna charge me the annual couple thousand bucks when we wanted to make a switch too. We had 14k+ reviews with them after 3 years and they were difficult to communicate with.

Easy to use, even better support

Commentaires : Shopper Approved makes things very easy when it comes to handling online reviews. The video testimonials are easy, customization of messaging, ease of use in contact a customer should their review warrant it. Shopper Approved support is also fantastic. My contact, [SENSITIVE CONTENT HIDDEN], answers my questions/helps me with issues at lightning fast speed!

Avantages :

Shopper Approved is easy to use and makes sorting through lots of reviews that come in throughout a day a breeze. The customer resolution feature is also very nice in that one does not have to contact the customer outside of SA, all the information needed is right there.

Inconvénients :

The dashboard is a bit old feeling and could be updated/modernized to make for even easier UX. I've been told this is on the to do list for Shopper Approved so I am not worried about the timing. Looking forward to the new interface!

Very good company.

Commentaires : Excellent

Avantages :

Ease of use. The customers really enjoy leaving reviews, very easy for them as well.

Inconvénients :

Really I have no complaints. I can't think of anything I would say needs improved right now.

Collected many seller reviews over the years

Commentaires : Overall it's worked well for us. Gather good reviews has helped our business grow. It's a reasonable price compared to other review apps as well.

Avantages :

They email us for each feedback left. So we can reply back to the positive feedback and address negative feedback. Customers can see we are here and engaged either way.

Inconvénients :

Sometimes I don't hear back from customer service when I send a email. So I'm not sure if they worked on a particular issue.

Shopper Approved helps us get more high quality reviews

Avantages :

The post-purchase pop-up that Shopper Approved developed for BigCommerce allowed us to get substantially more merchant reviews than a competing solution. And the survey questions themselves prompt high quality responses that are very useful for business insights. In addition, the Survey Destinations feature has been really successful at getting our reviews spread around most of the other major review sites.

Inconvénients :

The product reviews feature is average, as far the number of reviews it generates.

Good Software

Commentaires : Good company to work with.

Avantages :

We use this software to gather customer insight into their experience using our website. Some of our customers are directed to review in Shopper Approved and some are sent a link to leave us a review on google. This is a great feature and has helped us get over 200 honest reviews on our google page.

Inconvénients :

It all works fine. I do not have dislikes about this software.

Great Review Aggregate!

Commentaires : Excellent!

Avantages :

Easy to use, transparent, easy for businesses to respond to review.

Inconvénients :

That Google does not accept initial customer reviews. Overpriced on sitejabber syndication.

Best decision we've ever made

Avantages :

Support and service are top notch, great job Shopper Approved team.

Inconvénients :

Nothing we do not like. Software works great!

Good Review Software

Commentaires : Positive overall. No issues

Avantages :

Shopper Approved is a good tool for getting reviews. Reviews are essential, so you must implement SOMETHING. Shopper approved has a good customer support and I have never had any issues with them when problems arise.

Inconvénients :

Maybe something to do with social media. And maybe conversion tracking.

Outstanding Highly Recommended

Commentaires : I highly recommend this software. It collects reviews very well and it also allows me to interact with my customers by responding to their reviews.

Avantages :

Shopper Approved is easy to use, works seamlessly with my website. Integration is easy, and tech support is very responsive when I have needed them. Also everyone is nice, and eager to assist when needed.

Inconvénients :

Nothing that I have come across in the last 10 yrs or so.

Great product, fair price and they're here to help you get reviews

Commentaires : Now that everything is working as expected, it's fantastic! It was a bit of a growing pain going from our reviews to a third-party site, but it's working splendidly and gaining reviews everyday. A fair price for a high value product.

Avantages :

The reviews are important, as it's organic content from our customers. It helps for others interested in the product to be able to read that. It engages others in the process on their path to purchase. It's critical for us, as it can increase the likelihood of a sale. The ease of use is one of my favorite features and the support is good once you pin point what the issue you may be experiencing are. The entire team will step-up to fix whatever your working through.

Inconvénients :

Implementation was initially good and then it wasn't working. The time to fix it was less than desirable. However, they fixed it as soon as we found out what the root cause of the issue was. So not much of a con, but worth noting.

Nice service that helps to improve customers' satisfaction

Commentaires : My company has been using this platform since 2015. We collected the 55k+ reviews and it's really valuable for our business. We can track and improve our customers' experience and find suggestions of how to develop our software or change our communication.
This great amount of feedback also helps us to build trust to our brand as we put widgets on our site and ads pages.

Avantages :

I like the easiness of this tool. It's pretty simple for both customer and company. And I really enjoy the option to solve the issue with the customer privately so they can share their contact information without worrying.

Inconvénients :

I wish they have a wider variety of widgets.

Shopper Approved Experience

Commentaires : We are providing our customers a platform to help select and shape the quality of products and goods we carry going forward. This is extremely important in a small niche industry like the equestrian world.

Avantages :

It was easy to implement and provides great feedback from our customers....whether positive or negative. All reviews help make us a better company.

Inconvénients :

The ability to broadcast reviews throughout our other channels like email, social media, etc.

Time Saver

Commentaires : Has been a great help keeping us connected to our customers.

Avantages :

Makes getting customer reviews and product review simple with little time invested.

Inconvénients :

We use a customized website so the integration took some effort.

Website Integration

Commentaires : [SENSITIVE CONTENT] was extremely helpful throughout this process, and Shopper Approved's service is excellent!

Avantages :

Shopper Approved's website integration team is great. They were able to quickly and easily embed review widgets into our website, and they were very helpful and efficient in the process.

Inconvénients :

Nothing at this time. Based on my own interactions with Shopper Approved as it relates to my role, everything has been excellent.

Great solution for a necessary function.

Commentaires : Shopper Approved has been responsive to any issues and has been a pleasure to work with.

Avantages :

Integration was smooth and for the most part it's a "set it and forget it" solution. It just works.

Inconvénients :

I don't have any cons. The service works as advertised and meets our needs.

Shopper Approved delivers

Commentaires : Shopper Approved promised that we would see an increase in sales after implementing their review collection system on our site and we have definitely seen an increase. Customers have even mentioned that they purchased from us because of the positive reviews.

Avantages :

Shopper Approved helps us collect reviews directly on our site. We are also able to have past reviews on full display on our site as well, which can help to generate new sales.

Inconvénients :

We have experienced some technical glitches in the past, but customer support has always been able to resolve these issues for us.

SportingSmiles

Commentaires : It's good for the most part. I want to praise [SENSITIVE CONTENT] as they were tremendous with their customer support.

Avantages :

It's easy to collect reviews and show other customers the benefits of our products.

Inconvénients :

There are some features that we were trying to implement but gave up because it wasn't clear on how we could make it work.

Shopper Approved proves its value every day

Commentaires : It has, without a doubt, helped us to grow our business far beyond what we could have without it.

Avantages :

The most effective 3rd party review service we've ever used. Hands down.

Inconvénients :

No cons so far that Shopper Approved has not already resolved or is already addressing for us. They are very responsive to our concerns.

Shopper Approved is Great

Commentaires : Great until last year when Google made some changes. Now the number of our reviews doesn't make too much of an impact. Hoping this gets updated soon!

Avantages :

Easy to integrate. Collects reviews efficiently.

Inconvénients :

Recent changes made by Google only displaying a small fraction of our actual reviews.

Thanks ShopperApproved

Avantages :

Easy to use, lots of features and a great support team

Inconvénients :

I find the backend dashboard to be a little confusing. I was trying to see total product review counts the other day and couldn't figure it out.

Supports are SEO marketing

Commentaires : We have been a customer for about 4 years.

Avantages :

Shopper Approved is a great service to support your SEO campaigns as long as you are getting 4+ stars on your reviews.

Inconvénients :

Doesn't seem to show up on all the SEO words.

Highly Reccomend

Avantages :

Shopper approved is easy to use and an important part of our business. We have been using the platform for years now and have had a great experience

Inconvénients :

Occasional outages in service but they are rare