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Respond.io is a business messaging platform that connects contacts from any channel to every team.

En savoir plus sur respond.io

Avantages :

Non disponible

Inconvénients :

Non disponible

respond.io - Notes

Note moyenne

Facilité d'utilisation
4,8
Service client
4,8
Fonctionnalités
4,3
Rapport qualité-prix
4,8

Probabilité de recommander le produit

9,8/10

respond.io a reçu une note globale de 4,7 étoiles sur 5 d'après 6 avis d'utilisateurs publiés sur Capterra.

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Manuel
Manuel
Business Owner (É.-U.)
Utilisateur LinkedIn vérifié
Photographie, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

No knowledge needed

5,0 il y a 3 ans

Avantages :

Easy to use app, you can have your bot up and running in a matter of minutes. But the main feature is that Rocketbots will work as a hub for all your communications, and with their AI algorithm eventually you will have to spend less time talking with your visitors.

Inconvénients :

They don't have a mobile app yes, only works on the browser.

Raluca
PR Specialist (Roumanie)
Marketing et publicité, 11-50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

More meaningful conversations with your customers

5,0 il y a 7 mois

Commentaires : Amazing!

Avantages :

Ease of use, accessibility, easy automation of your messages, user-friendly interface, a lot of time saved, avoiding crammed messages.

Inconvénients :

Nothing I can think of at the moment, but I'll make sure to come back with another review if something changes.

Justin
Web Developer (Canada)
Services et technologies de l'information, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Fastest functionality growing and user interface improvement software I purchased

4,0 il y a 8 mois

Avantages :

Despite the fact that I bought it during lifetime deal more than one and half year ago, I only started using a month ago as I only start to materialize my startup. But I logged in whenever I receive feature update email and user interface changes. Easy deployment, and very comprehensive support to all messaging platforms available. They improved features so much that they have to abandon old one, re-write and give it a new name. Having a mobile app makes my life easy tremendously.

Inconvénients :

Nothing for me currently. But I believe the need to learn new workflows and user interface will challenge some users.

Pranay
In-charge of Operations and Partnerships (Népal)
Logiciels, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Awesome product with awesome customer support

5,0 il y a 2 ans

Avantages :

They guided me through the product very well. The customer support on WhatsApp was instantly available and they answered all my questions. Awesome job!

Inconvénients :

The ability to send bulk WhatsApp template messages from the dashboard is currently not available. But it seems like they are going to launch this feature in the coming weeks.

Roxana
Roxana
Head of Marketing (Roumanie)
Utilisateur LinkedIn vérifié
Marketing et publicité, 11-50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Powerful conversations with our customers!

5,0 il y a 7 mois

Commentaires : I love it! We no longer have crammed conversations spread around several tools.

Avantages :

I love that I can manage all the conversations from one place and assign my team to specific conversations.

Inconvénients :

Nothing that I can think of at the moment, I’ll edit the review later if needed.

Utilisateur vérifié
Head Employer Success (Inde)
Utilisateur LinkedIn vérifié
Internet, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Reimagine B2B Omnichannel Chat Conversations

4,0 il y a 2 semaines Nouveau

Commentaires : Love it absolutely and have adapted this for over two years at my employer and have cheer-led it's implementation and daily usage.

Avantages :

Respond.io has the best customer support I have seen for a B2B Chat support service. It has extremely easy integration and implementation and the time to train a support representative on the product is a magically low compared to any competition in the international market today.

Inconvénients :

Analytics could be improved significantly. It is very hard to see various data cuts and customise service SLAs in a very inflexible reporting system. Complexity of using the product is very high.