Awesome Change Management App & Excellent Calendar. Always adding new features.

Publié le 04/04/2019
Diane A.
Team Lead, IS Service Desk
Hôpitaux et soins de santé, 10 001+ employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The Change Calendar improved our productivity by about 60%. We can also link hardware and software assets and service requests to Requests for Change and that helps track important issues for reporting. The approval work flow helps us make sure all RFCs are properly documented and approved. The reporting and dashboards are very flexible and easy for anybody to use in our organization.

Avantages: We run a 24 x 7 IT organization of a large public hospital. We’ve been using Giva since 2015 and we all love it. Overall, it’s an excellent HIPAA compliant product and we especially like the Change Calendar. Previous to Giva we used a lot of excel spreadsheets. All of the members of the CAB would come to our weekly meeting with their proposed changes which often conflicted with each other. With the Giva Change Calendar we can more quickly and efficiently plan changes. Our entire organization has visibility to what the different departments are doing from the proposal to implementation phase. Giva is ITIL compliant, but very flexible so we can adjust it to our specific requirements. We don’t have to use all the ITIL fields. Our Service Desk team also uses the Change Calendar to assess if a problem can be linked to a change related failure.

Inconvénients: There are No negatives that I can think of.