Avis clients sur Jane

Un meilleur logiciel

Avantages :

Interface conviviale, fonctionnalités avancées.

Inconvénients :

Ce logiciel a un coût élevé, support client limité.

Jane in the most clinician friendly patient charting app

Commentaires : Jane has streamlined our patient note-taking tasks, as well as making our patient appointment booking system more integrated.From the very beginning, when I made first contact with Jane staff I felt that the whole team at Jane cared passionately about what they do.It is not often that you come across a company who don't just say they care about their Clients, but live & breathe their proclaimed ethos. I get the very strong impression that caring about people is who they are.From our experience, at Cornwall Podiatry, we feel the Jane Team care about us. And that care enables us to pass forward that caring attitude in our own professional interactions with our patients.Thank you.

Avantages :

We love the customisability of the Jane system. It is by far the most intuitive & feature-rich digital Clinical note taking up we've used. And we've trialed about ten different ones before deciding to move to Jane.It is also the easiest to use when running a busy clinic session. The templates can be custom designed for your own style of note taking, & can be customised on the fly with other templates as you need them.Each clinician can write their own treatment plans as Jane phrases which can be called up quickly with a forward slash & a 3-4 letter code. These phrases mean whole paragraphs of treatment which are regularly used can be inserted into the notes very quickly then edited for the specific patient as necessary.When duplicating a patient daily treatment chart the diagrams/body Charts etc are all duplicated ready to be edited to match that days treatment. Again making recording the patient treatment notes much more quickly than writing it all from scratch each time.Our administrative Staff loved the fact that patient Intake forms & contact data populated all the necessary fields instead of being manually transferred previously.Also the admin staff love the way Jane sends out reminders on Texts & Emails a few days prior to the patient's appointments.

Inconvénients :

One feature which is missing is a seach facility within reports. Plus I'd really love more colours to work with on the body Charts & sketching.

The only software I'd consider

Commentaires : Can't imagine using anyone else for right now.

Avantages :

Jane's competitors don't seem to hold a candle to Jane. Most of my peers prefer Jane even with its current drawbacks. I appreciate the low fees and high frequency of updates and improvements and great caring customer support.

Inconvénients :

I don't even use the charting system unfortunately. I wish it integrated with more things. I wish billing insurance was easier. I wish a lot of things haha

Just starting

Commentaires : ok so far. still learning. ok so far. still learning

Avantages :

Booking system and client progress reports

Inconvénients :

Cost was a bit much for me. Cost was a bit much for me.

Acupuncture

Commentaires : My overall experience with Janeapp is a very positive one, and opening another business I would certainly use Janeapp if the software applied to the circumstances, environment, and situations that were needed.

Avantages :

I love the user friendliness of Jane as a patient, and then also as a staff. As a new staff, I was somewhat accustomed to using Jane from a patient’s perspective, but it was almost seamless with out any major problems moving into the staff position because everything was that much more clear. A quick Google search with Jane app 9/10 times quickly brought me the answer that I needed working in a fast paced environment

Inconvénients :

Some of the Jane customer service support fell short. Recently August-October 2023 some of the customer service agents were clearly not aware of their Jane product and did not want to say I don’t know let me find out for you. They just repeated what I said and then basically said “this is all I can do” …we’re closing this issue “ … majority of the time Jane quickly and professionally delivered a friendly and positive resolution to the issue; thankfully, the overall experience with Jane has been 80-90% positive.

JaneApp is super user friendly!

Commentaires : We set up our business just 10 months ago - Jane has been all I was expecting and so much more! No hidden glitchy issues, no delayed customer service, no surprise lack of functionality. It delivers and it does it really well. The reporting is fabulous. I love the interactive webinars they have with users to really pull through any new ideas or suggestions - I've never seen such great grass roots listening to users. I think the product and their approach to future development is exceptional.

Avantages :

The customer support is outstanding, the product is fabulously flexible to meet your needs, very intuitive. Great reporting!

Inconvénients :

None I can think of. Apparently this needs to be at least 40 characters long....

Amazing Service

Avantages :

Ease of use! Every clinician who I onboard immediately learns Jane and loves it! Makes my life so much better!

Inconvénients :

I do wish I could see specific clients that were referred to specific clinicians

If you're not using Jane, what are you doing?

Avantages :

Streamlined, modern, great UX. Organizes chart and file, allows patients to book seamlessly online and access their portal

Inconvénients :

Would be nice to see some features come into play a lot faster than Jane typically integrates them

Amazing, thank you!

Commentaires : very good thanks

Avantages :

Its easy to use and very easy to set up and send to customers

Inconvénients :

Sometimes a lil confusing with so many headings

Phone contacts

Commentaires : Very good

Avantages :

The ability to TALK to someone who can explain and walk me through the process since I've NEVER done this before

Inconvénients :

Takes time to learn it alllll and needs to be streamlined to the specific business

Jane helps me be a professional

Avantages :

If I can’t figure out the solution, it’s so simple to request help. Help usually arrives in less than an hour. All the representatives are so kind and helpful.

Inconvénients :

I don’t use it enough because of a low patient base. Some features I forget how to use.

Jane App

Commentaires : We made the right choice with Jane to directly manage patient records, appointments, billing, monetary transactions and insurance reimbursements.

Avantages :

Easy to use, efficient, nice look, constant improvement, great support team: available, experienced and very friendly.

Inconvénients :

In Quebec, we face a huge challenge: to offer users to read and receive information in the language of their choice: in French or in English. We would like the patients to have the ability to indicate the language of their choice in order to interact easily. This situation leads to dissatisfaction as well as an additional workload.

Best EHR for solo practitioner chiropractic practice

Commentaires : Ease of use but really needs some updates rushed through for the billing reports so I don't have to continue paying for my old software just to use their ledger/billing reports.

Avantages :

The online scheduling, automatic patient reminders, ease of storing credit card info and sending superbills to patients, emailing intake forms, charting, all allow me to run my own practice without needing a front desk to do these mundane tasks since JANE does it all automatically! Save on both EHR and overhead from one less employee.

Inconvénients :

THERE IS NO FILTER OPTIONS ON BILLING REPORTS MEANING NO WAY TO GET A CONCISE ITEMIZED RECEIPT and it's causing me to use my old EHR system for all my personal injury / car accident patients to RE-ENTER everything before submitting it ...wasting a lot of time. for some reason JANE lists every single diagnosis code after every single CPT code (sometimes over 20+ per patient after an accident, doing 3-4 CPT codes per visit). This has caused me to have to send 200-300 page billing reports to attorneys after treating these patients for several months...or worse to insurance companies or only accept it by FAX or snail mail which gets expensive for paying for fax pages / print and ink and mail. PLEASE UPDATE TO HAVE ITEMIZED RECEIPTS OR FILTER OPTIONS ON BILLING REPORTS! Then this EHR will be perfect.

Jane App is an amazing Practice Management System

Commentaires : I just wanted to take a moment and share how much I appreciate Jane and the whole team. They are an amazing, top-rate organization and their support and customer service are second to none! Their openness to feedback and constant improvements in performance and function make it a pleasure to use the system. My patients love the user experience too!
Thank you Jane for always going above and beyond!

Avantages :

Integrated EHR, scheduling, billing, accounting functions, integrations with other apps/programs that are highly customizable for every individual or business

Inconvénients :

I would love to see an expansion of the "intake form" feature that would allow customized language for follow up forms to patients such as pain and function surveys, updates of personal/insurance information (I think most clinics do this on a yearly basis), etc. I currently send different surveys regularly, and I use the intake form function for this. Unfortunately, the language is set for new patient intake paperwork. It would be nice to have even just one more category for "Updates" or something like that.

Awesome Software

Commentaires : This has been such a positive experience with Jane App and the people who work for Jane. They are very smart and their only concern seems to be that the Customer has a great experience.

Avantages :

This software is so intuitive and easy to learn and use. The creators are always making awesome improvements. The support team is very knowledgeable and always know the answers to the questions I'm asking. When calling in to the support team, they always get back to me within a couple of hours, usually sooner.

Inconvénients :

There have been no cons with this software. These people work so hard to make sure that you have a good experience with the software.

Great product, excellent customer service

Commentaires : I've been consistently impressed with the customer service - the team are responsive and helpful. The only minor issue is the lack of customisability, but there's a trade-off with a lower price, so overall I'm very happy.

Avantages :

The ability to take online payments and to reconcile them with appointments was an absolute dealbreaker for me when looking for clinical notes software. Very few systems offer this feature; and Jane offers a better version than my old system, at a lower cost. Absolute no brainer. I also liked the fact that I only pay for a licence for clinicians and not for admin staff - that's a real bonus.

Inconvénients :

I'd used my old system for 10 years before switching to Jane, and it doesn't feel quite as intuitive yet. However - I felt the same way when I switched from my Nokia to an iPhone, and now that I'm used to it, I wouldn't consider switching back. I guess the only thing I'm not so keen on is the permissions, as they're not as customisable as I'm used to, which means I have to do some tasks that I would previously have given my admin team; and the fact that Jane's back-end team won't customise things for me (eg permissions and reports) as my previous software team were prepared to do for a price.

Go Jane!

Commentaires : Great! Friendly, fun, knowledgable company to work with. This is the first software we've used (gone through 3 over the past 12 years) that I've called FUN! Keep up the good work Jane!

Avantages :

Easy to use & customizable, compliant. Jane Team really listens to what their customers are asking for, so if it's something you really want that's not there yet, I'm guessing it will be in the near future!

Inconvénients :

Billing insurance & reconciling EOBs was my big dislike, but I think the new update is going to be fixing that:-)

Highly recommend Jane App for health care setting

Commentaires : Love it and feel it is great value for what I'm receiving.

Avantages :

I have been using Jane actively for a few months and am appreciating it more and more on a daily basis! I've noticed an increase in new patient bookings as, apparently, people like the freedom to book online rather than playing phone or email tag with me. Many, many of my return patients comment how much they love Jane and how easy it is to use. In the past few weeks I've started online charting as well as the booking and this too is going well. I'm thrilled to finally be done with paper patient files (that I need to store for 10yrs once inactive!). This is much more efficient. Customer support is also excellent and response time is great!

Inconvénients :

Not really a con, but because Jane offers so much, there is a bit of a learning curve, at least for me. However, I'm not a tech-sort and had only done paper booking prior to Jane. Thankfully, they were able to walk me through any difficulties I was having with set up etc.

Wonderful software, wonderful team!

Commentaires : Jane App has been a wonderful addition to our office and makes managing patient files a dream. The Jane team is always there to help if needed and are ever changing to grow with the new world.

Avantages :

East of use, always improving to make it work even better than it already does, its nice to look at.

Inconvénients :

The ability to limit what patients can see on he their profile.

Excellent

Avantages :

The software is very user friendly, and the customer support people are so helpful, especially [SENSITIVE CONTENT HIDDEN]. He is just great, and hasn't had any issue with me contacting him directly for help, just because he is so fast to look at things and give me a hand. [SENSITIVE CONTENT HIDDEN] has even taken the time to call me and walk me through things I'm having difficulty with instead of sending screenshots. Those are also helpful, but sometimes it's nice to have a friendly voice on the other end walking me through how to find something.

Inconvénients :

There isn't really anything we don't like about it, but there is room for adjustments. We would like to see late cancelled appointments show in the appointment history as late cancel, not no show, and we would love to be able to add a reason to late cancels, instead of using the drop down to cancel appointments that then disappear from the schedule.

This is not a software solution for a US based insurance billing practice.

Commentaires : Frustrating.

Avantages :

If you are a low volume cash based practice, you don't plan on billing US insurance, then it's fine. If not, please take my advice and avoid Jane.

Inconvénients :

We are a small US based practice and bill Medicare (40%), some insurance (20%) and the rest cash. Initially I asked my billing service to take on Jane's Insurance billing, and after a week of them investigating the software and getting their questions answered by Jane support they opted out saying it was not capable of doing US Insurance billing in a timely & cost effective manner. I should have listened. Instead of taking my billers advice I decided to have my front desk person, who has done billing for over 10 years, take a shot at using Jane for our insurance billing. After months of her working on Jane billing, multiple cases and support escalations, emails, phone calls, and even trying to get the owner involved.. we have given up. Jane support is always pleasant and courteous, but they generally have no answer for the glaring billing issues that make their software worth using for Insurance billing besides saying "we are working on it for the next release" or "why don't you post that to the suggestion feature request". I'm currently looking for a replacement.

We love how supportive the Jane team is!

Commentaires : Overall, this has renewed my vigour for running a small business. I can't say enough about how positive my experiences with the customer service team have been. I like that the software is set up to take into account the aspects relating to our professional governing bodies' regulations (in our case the CMTBC) keeping it straighforward and up-to-date.

Avantages :

I love that the Jane app is both very "powerful" but also so reliable. This has revolutionized running my massage therapy practice. Online booking is great for so many reasons... clients love the ease of use and being able to check availability on their terms when it's convenienct for THEM. No waiting for a call-back and playing phone tag. The integration for accepting payment is also really great. Keeping track of things is now straightforward and streamlined. The customer service team is also second to none! If ever there are hiccups, their staff has always been able to help in a timely manner. Their approach is consistently professional and it is actually a pleasure dealing with them because I know they will do their utmost to help.

Inconvénients :

We had a couple of minor issues getting the payment terminal to connect to our various devices when switching from using Square to Stripe, but it was just a matter of a call to their support team it got resolved. There is a lot more the software can do than what we use it for so it can seem a little overwhelming at first, but they manage to turn any "negatives" into positive customer service experiences.

If you have a clinc you NEED JANE

Commentaires : If I have a question they get back to me promptly their tutorials are fantastic, so practitioners can practically train themselves online before onboarding. COVID hits and guess what they are the first do implement virtual treatment software with no extra charge and COVID screening and the ability to check in from their cars. This company CARES for you and your clients. Thank you with all my heart!

Avantages :

We have 6 practitioners and 3 rooms we share and 5 different disciplines. No other platform could support all our needs for online booking that integrated easily with our website. Kept track of their commissions and splits for services and products in a beautiful and simple financial section. And everyone could customize their own intake forms and treatment notes that are kept in Phipa highest standards online. We can book clients, accept payments send clients their insurance receipts in the click of a button. We literally do not have the expense of a receptionist Jane and their amazing help team is our best office manager!

Inconvénients :

We have a sliding scale for our therapists so this software doesn't allow that but they are adding new features on a weekly basis to accommodate all the needs of the users.

Beautiful interface for holistic practices

Commentaires : Great customer service.

Avantages :

The interface is nice and quick to learn. Jane team is helpful and easy to contact by email. I like the ease of having clients do online intake, consents and billing. I like being able to build templates.

Inconvénients :

This software really lacks features for healthcare practitioners that need to track coding of ICD10.. which is important when you are ordering labs and billing. It doesn't have a way to have flowsheets of data or problem management, which is terrible for midwives. You can't track lab values anywhere either... it's like your having to open and keep open a visit note to have a template to enter values in. I have also seen no additional features or updates in the time I have been using it.. until Covid came along.. they added televisit option.

Best EHR Ever!

Commentaires : Jane App not only had an amazing product, it has an amazing and friendly team - always open to software improvement and help if it is needed. I've rarely had issues come up, but when I had a question or an issue, they were instantly there to solve it. They are constantly adding new features and responding directly to client feedback. My life is so much better and I save so much time with this EHR system. It has really made my work and life so much better. Highly recommended!

Avantages :

I looked for years for a good EHR and Jane was definitely the answer. Being able to draw what I see on a patient right on the chart was a major attraction to me - but it does so much more! I can completely customize soap notes, send intakes confidentially to patients, and bill patients through the software integration. It is logically laid out and relatively intuitive once you get the basics down.

Inconvénients :

One of the challenges of being a full featured software is that it can take time to learn everything. In the beginning there weren't a lot of video tutorial - just written instructions. Even in the last couple of years Jane has responded with more visuals which I really appreciate. Areas I would love to see them develop in the future: A more robust inventory that allows calculation of COGS.