Avis clients sur Bókun

Best way to grow our business

Commentaires : If you run a small tour operation I would certainly recommend getting onto Bokun, it gets you started faster and at the same time set you up for bigger stuff in the future.

Avantages :

Bokun delivers a system that integrates just about every functionality we need as a Food Tour company. I particularly like how we can easily find new partners to hook up to the same functionality. Using bokun we can give our clients a seamless experience and at the same time keep administration on our end as lean as possible.

Inconvénients :

Cons isn't the right word, the company has a few places to work harder on. - Support could respond faster - Support and new feature roll-out has to get more transparent - E-commerce integration has to be enhanced. Up selling, down selling, cross selling are all in its infancy at this moment. - Partner integration needs more work, the software currently doesn't work well with a model where brick-and-mortar tour agencies sell tours on behalf of us. (Ticketing displays incorrect messages to the end user, invoices can only be sent to one party, not to a different invoicing department, payments are not assumed to come in just before or just after the tour date).

The only booking software with options to match all needs

Commentaires : We used it as an operator (selling our products), as a reseller (selling others products) and through the API which we used in the software we were building. It was very easy to use and set up and offered help whenever we needed. As we were using the API we talked to both developers and customer support often and they were kind and helpful.

Avantages :

Whatever we needed it to do, it did. Rare were the cases when we could not set up products as we wanted them and then the developers listened and made the options available. If you are looking for software to offer your tours or sell other companies' products, Bókun is the way to go.

Inconvénients :

Sometimes it had down time that lasted for longer periods of time.

Alternatives envisagées : TourCMS, Rezdy et Rezgo

Logiciel antérieur : TourCMS

Pourquoi passer à Bókun : Because of the lower price and because they offered the largest number of activities in the countries we were interested in.

Technical errors & unfriendly policies

Commentaires : We use bokun for booking of tour products via our website. However, after negative experiences with Bokun we are now looking for a better option - luckily there are countless better booking software products out there.

Avantages :

The possibility for resellers to gain access to your products.

Inconvénients :

Fairly many bugs in the system and exploitative terms & conditions. For tour operators: If a tour gets cancelled by the customer for whatever reason (sickness, travel restrictions due to covid 19, change of travel plans etc.) Bokun keeps all fees paid for the bookings if it is cancelled later than 1 month after the booking was placed by the customer. In total our company has lost about 10k NOK due to this policy, and we are expecting to loose quite significant amounts due to all the covid 19 related cancellations. While we refund the customer, being an understanding company that treats our guests with respect and doesn't take money for a tour that the guest cannot attend due to the world being in a crisis, bokun still takes the fees leaving the tour operator not only without income but with the burden of having to pay a fee for a booking that was cancelled!! At the same time their marketing strategy is trying to make them seem understanding and helpful to its users. Pure hypocricy! After having used bokun for quite some time now we have decided to look for an alternative booking system with less technical issues, provided by a company that values its customers and treats them fairly.

Immense value for money

Commentaires : In my opinion BOKUN is the market leader for tour software that would suit ANY sized business. Their support is terrific and they are helping us grow our business with their channel manager functions. We have direct connections to major OTAs including Trip Adivsor/ Expedia and can also offer private booking areas for hotels and small retail travel agents with personalised pricing & currency.
So far anything that I've wanted when I started, or decided along the way that I've wanted- they've delivered. I'm obviously stoked with the product.

Avantages :

We have been using Bokun for roughly six months now. I spent 12 months trying and discarding other online platforms for tour sales because they were either too hard to use (even for a techie like me) or they lacked functionality. We were starting with almost no online sales and as a small business our budget was quite low. I was looking for a system with lots of functionality, connections to the OTA's and scaleable pricing. AND BOY did I find it!

Inconvénients :

There's nothing I don't like- just take note that with an amazing array of functions comes many moving parts. You need to be quite good to manage it all- but if in doubt their support is terrific and can take the hard parts off your hands.

Alternatives envisagées : Rezdy

Pourquoi choisir Bókun : We needed added functionality.

Logiciel antérieur : Rezgo

Pourquoi passer à Bókun : Added functionality & a beautiful interface. PRICING also.

Bokun Continues to Improve Better & Better

Commentaires : I enjoy using Bokun and the user experience improves all the time - Keep up the good work Bokun Team!

Avantages :

Bokun's features keep getting better and better. With Bokun's new interface and booking widgets it's a much easier process for customers to book products. In fact, the number of clicks to make a booking has been reduced thanks to the new popup booking widget which also retains whatever has been added to the cart.

Inconvénients :

They are not many cons to using this free software - Apart from being able to have global questions which can be shared between products!

Alternatives envisagées : Rezdy

Pourquoi passer à Bókun : Bokun offers a much easier solution to creating experiences and tours. This product is fool proof, and if you decide to come over from another platform - You'll be welcomed by the helpful staff!

So confusing not user friendly

Commentaires : The Customer Support team just sends you articles I never received a demo someone to show me how to use the system

Avantages :

No the system is not user friendly and urs expensive

Inconvénients :

Booking calendar widget i totally love it

A great tour booking software

Commentaires : I used Bókun as a reseller, as an operator, and through an API, so from all possible angles. They did have issues, but worked on them and resolved them in a timely manner. All in all, the best tour booking software I worked with to this day.

Avantages :

The ease of use, the number of tour operators available through the platform, constant updates, and a solid customer support. Their UI is user friendly now that they remade most of it and is actually a massive upgrade from what it used to be.

Inconvénients :

Sometimes, they would break the API and not inform anyone about it, creating massive problems until fixed. They also had some cache issues with availability, but that has since been fixed.

Alternatives envisagées : TourCMS, Rezdy et Rezgo

Pourquoi passer à Bókun : Ease of use, number of tours and operators in the system, and a generally user friendly interface.

Helpful to manage and grow bussines tour and activities

Commentaires : I can grow my company and easy manage booking ,create product and also can be partner with others through this software.So I will keep use this bokun software.

Avantages :

The feature is very helpful to load,manage all of product we need.All of that is very easy to use also for beginner.This software can integrate with web and any and easy to create widget.

Inconvénients :

the feature always updating following our needs.All of step very familiar,no need expert to use this software.I can create own website in this software also they integrating with payment gateway like TrustMyTravel.

Alternatives envisagées : Rezdy

Pourquoi passer à Bókun : Bokun connected with tripadvisor,viator and other OTA when the first time I know this software

Great product with awesome features

Commentaires : This software has lots of great features. I like everything about the software and the customer service is smooth and always friendly.

Avantages :

The idea of using software to centralize our sales from different channels is simply amazing. Bokun helped us put in order many of our internal processes. Plus, it's simply useful to use the Marketplace to find new partners.

Inconvénients :

I'm pretty good with technology but it was hard for some of my colleagues to understand the functionality of Bókun. I guess a better design would help. Also, trying to make things more simple and user-friendly would be great. And sometimes it delays to load but not sure what the reason would be.

Alternatives envisagées : Rezdy et TrekkSoft

Pourquoi passer à Bókun : Great price, great features, video tutorials to help, and from the very first moment they got my attention when I could see how easy it was to manage all our bookings.

Making everyday work much easier

Avantages :

I like how the platform give both an option to buy the product now or just pay on the day.

Inconvénients :

It would probably how bookings are placed on the calender. I'd like it to show them by coming dates as the trend now is all new bookings will be displayed on top pushing old booking far below and it makes it a bit difficult to keep track.

Alternatives envisagées : Rezdy

Pourquoi passer à Bókun : I choose bokun as this was the platform used by viator which is the main platform were working with and honestly it was a great choice as customer support was thorough and made everything so easy when it comes to bookings management.

Read their terms of service - their stance towards refunds of fees at the moment is disappointing

Commentaires : Mixed. In some ways it's great in others it's very frustrating. Their support is comprised entirely of non technical staff. In fact they're usually not even well versed in the software and you are told please wait 10 minutes while I get an answer for you. Sometimes they can't get you an answer. There are also some gaping limitations in for example their custom exports. One example is you can't output the amount of refunds you make in a month.

Avantages :

It's been good overall. What we use them for is a means to have an attractive booking calendar on our website for our customers to use to book our tours. Their platform allows for integration with some good sites like Expedia and Tripadvisor where we can also sell our tours. Platforms such as Airbnb experiences have to be dealt with manually but the booking desk on bokun.io allows for this pretty easily. It also manages availability of seats on our tours and has some good features such as automated messaging and custom exports for your sales data.

Inconvénients :

Right at this very moment my biggest gripe is with their Policy towards cancelled bookings through their platform. It's not like we've lost a crippling amount of money but it's that they're not taking a strong supportive stance towards their customers. How it normally works is if someone books through Bokun, then bokun will charge you 2.9% of the total amount of the sale. They add up all the sales for the month then charge you for it in the next calendar month. If someone books and cancels and your refunds policy allows for them to get their money back Bokun won't charge you. But if they book and then don't cancel till the month following or later then your fee is kept by Bokun. In the whole of 2019 we had this happen a total of 5 times. In March 2020 because of the lockdown on travel we had a total of 30 people cancel who had booked in February or earlier meaning we'd paid bokun fees for their bookings. it amounted to about 2,500 euro of sales refunded and bokun's fee at ~3 percent was something like 75 euro. I've been in contact with their support getting replies like 'Sorry this isn't refundable' to eventually a very vague 'we understand this is a difficult time but we deal with these issues on case by case basis' response. I'm sorry but it's not good enough. We've offered our customers all of their money back, PayPal is waiving their fees, Braintree is waiving their fees, the tax man is waiving their fees. It's about doing the right thing. They're not right now.

Finally found a Online Booking Hosting that fits all my needs

Commentaires : Online Booking was basically my main reason why I joined Bokun. I create my own webpages and I had used other online Booking Hostings in the past but none gave me so much as Bokun has done for me. I can connect/linked my products from Expedia, Viator, tripadvisor to Bokun a worryless of keeping track of my allotment since Bokun does it for me. I am 100% satisfied with Bokun.

Avantages :

It is easy to use if instructions are followed, Support Service is always there to help you or willing to get the work done for you, they are very courteous and attentive. Bokun has so many features to helping optimize Online Booking according to your customization. One gets so much for so low of charge. Helps a lot to interact and create partnerships with other users and companies from all over the world. Definitely 100% satisfied with Bokun.

Inconvénients :

I cannot think about anything that I like the least, perhaps at the start of becoming a new user I might had found it a little too much of information to learn, especially because it was also a new software and lots improvements were done to make it functional, but now it works flawless for me.

Amazing digital platform to offer tours & activities

Commentaires : It's a perfect tool to focus all your experiences of the different suppliers and sellers in one system. At least with all sellers listed in the platform. Everyday we are having more sellers that were already selling our products in Bókun, so we have changed our agreements and made new ones through Bókun. It's easier for us. And above all, the possibility to contact new sellers registered in the platform.

Avantages :

The opportunity to get in touch with so many suppliers around the world. The function of the system to connect seller and supplier.

Inconvénients :

When the system forwards the booking confirmation to the supplier, the supplier doesn't receive the contact details of the customer.

The best solution for the busy Tour operator

Commentaires : Our experience has been great, sure we have had some challenges keeping up with all their new features but in the end it has made our life so much easier.

Avantages :

Ease of use and quick setup is at the core of the bokun system and they achive that without sacrificing more complex operations. We have regularly had demo's of other booking systems but none have provided us with the options and ease of use that Bokun has. Job well done

Inconvénients :

Sometimes it has been too easy to setup new products and we have ended up with too many to keep overview. Luckily, the bokun support is amazingly fast to respond when we get into trouble.

Alternatives envisagées : Xola, Rezdy et TrekkSoft

Pourquoi choisir Bókun : Ease of use and feature packed software

Bokun has just become another one of the bunch

Commentaires : It was a great software at the beginning. Not anymore

Avantages :

When Bokun launched, I loved the product. It was affordable, solid and easy to implement into my website. The worst is that they slowly because just another one of the bunch by suddenly increasing their transaction feed. Now they've just become a subscription service and they put you into their PRO plan knowing that few people check all their emails and this way they will charge you when their plans change in November. Now their pricing is no longer affordable and they no longer have any meaningful differentiation from the dozens of similar software out there.

Inconvénients :

Their sneaky practices, constantly changing their plans and charging you unexpectedly. One cannot trust that this software will not change their plans and policies several times in the span of a couple of years.

Gamechanger for my company

Commentaires : I love Bokun booking system! That means, I give them 10 out of 10, and I dont give that note often :-)

Avantages :

I simply love Bokun booking system. It's simple to use, great possibilities, Sevice is great and they listem to their customers to improve the system

Inconvénients :

I did not find any bad sides of the software because the service team they quickly solve the few problems I had.

Great software for any size of company

Avantages :

Great reservation and booking system for Tours&Activities agents, suppliers... Since around 6 months I am using Bokun actively. Thanks to the colleagues of Bokun who have contacted me and offered a half hour training 6 months ago. Since that time I have increased the number of my products to more than 100 and I have also now 6 active contracts with resellers and OTAs, which were listed in the Bokun Marketplace. I always get quick answers to my requests from their support team. The pricing conditions of Bokun is incomparable. %2.9!!! And recently the experiences widget HTML codes for our website and any other place(Share link via Facebook, Instagram and Whatsapp etc) is really great!! Great Thanks to all the colleagues at Bokun in Iceland and Boston who have contacted me and also to other team members... Ahmet V. Holiday Experiences Marmaris - Turkey

Inconvénients :

The system and the features are easy to use, but you need some time till you get used to them. There are really endless details in the system, which can be used according to different needs of the users. Some minor changes could be done so that it becomes more user friendly.

Best Solution for Doing Business

Commentaires : Bokun team support is the best my team has ever worked with in the industry. There ability to customize a system that works for us was amazing. There system is a one stop solution with opportunities for future support as we continue to increase our business levels.

Avantages :

Functionally easy to navigate. Very easy for my team to customize groups or set up new products.

Inconvénients :

The software meets our requirements. I would recommend to anyone.

A practical and effective tool

Commentaires : I have had a good experience with the use of the platform and the reception of executives.

Avantages :

Intuitive and easy to use, A simple and integrated way to load products,

Inconvénients :

The classification of activities, I consider that it is more efficient to separate the activities according to the sector or product that is offered.

Alternatives envisagées : Affinity Designer

Pourquoi passer à Bókun : recommendation

Used daily for online bookings and its perfect

Commentaires : Excellent. A very good move for me

Avantages :

The interface is clean and responsive - simple to view and use

Inconvénients :

More 3rd party payment portals would help.

Product is acceptable but not exceptional

Commentaires : Despite the product's shortcomings, the staff are great to work with, and very committed.

Avantages :

Does not work with GroupOn. Works almost seamlessly with Viator, almost.

Inconvénients :

Software USER support is thin. Too many items are referred to 'specialists' who don't reply until days or weeks after the inquiry. Re-explaining the same issue to different front line support folks for 3-4 months with no complete resolution (and no demonstrated interest or sense of urgency on the part of the software supplier) can be frustrating.

Excellent program

Commentaires : Well our company needed more organization with the reservation sistem, and bokun really help to control our reservation and make it easy for everyone

Avantages :

It is really easy to use and really fast to find all the options

Inconvénients :

Sometimes the matching connection is wrong but support service always help us

Alternatives envisagées : Rezdy

Pourquoi passer à Bókun : Because the program is easier to use

What do you expect when their custmer service is located in Iceland

Commentaires : First off they take days to answer questions then they always accuse you of being the problem. They will blantly lie and say they are doing something when they aren't. They have never bothered to walk us through any of the steps either. Then if you can get someone to call you, you can't uderstand each other?

Avantages :

Nothing I don't like it at all. Horrible customer service to boot

Inconvénients :

The communication of talking to a person. First they will try and blame you then they don't explain why stuff happens a fact that makes it seem they could care less about you.

Bókun changed my business for better!

Commentaires : All my business reservation system is with bókun.
We have 60% more customers from all over the world. Great software.

Avantages :

Integrations with API are great. Reservation system is very easy to drive. Financial is great.

Inconvénients :

For us have been difficult using widgets with our web page. We didn’t. I want to find easier the widget integration, so I’ll be able to do it.

The best experiences manager

Avantages :

Very practical Emails reminder for activities You can find seller for your activities You can create a website via bokun

Inconvénients :

Not very clear when it comes to the options they have even they have a lot to offer