Avis clients sur JivoChat

Forget about Chatbots, JivoChat is the real deal

Commentaires : Super Easy to use, great interface, nice look and feel, simple installation, everybody who has a web page, should also have JivoChat installed.

Avantages :

You get a 14 day free trail, so you can check out the product and even have it like a white Label. The Installation is super simply, it is like setting up your Google Analytics account. The software makes a sound when a new user is entering your Homepage, you can say "Hallo, and tell him if he needs anything you will be here!" This is the future of good running pages, you have to have a super great support, and the people stay longer only because they know, somebody is here to help if you have a special question about a product or service. So you do not need the Facebook Messenger or anything like that, you get a great software from JivoChat. I love it!

Inconvénients :

Only because there is no German software available because my clients do not speak Englisch that could, but they also have no issues with the Software.

Everything is above average.

Avantages :

JivoChat has all the average features available in a single plan.

Inconvénients :

No ability to provide customers with references to frequently asked questions. This causes similar questions to be repeated.

2+ years with Jivochat

Commentaires : This would've been a good tool with lots of useful options. However, the issues with this crucially important feature are a deal-breaker for us. We wish they got that fixed, so that we could post a better review here

Avantages :

A simple and functional tool that would've been great for any support service, had the developers bothered to fix the issues

Inconvénients :

All the good things I could've said about Jivochat are outweighed by a crucial flaw in their software that has been there for years. When our support agents are not online, we receive offline messages from our customers. These message notifications are directed to our helpdesk tool, the user who's sent it also receives a notification. The problem is that if a user clicks unsubscribe in the notification they receive, the unsubscribe action works both for them and for us, and so after one user unsubscribes, we're also unsubscribed from all the offline message notifications that come from the other users. The messages no longer make it to our support desk, and we cannot process them, and this leads to decrease in customer satisfaction and lost business. It is, of course, possible to find all the lost messages in Jivosite admin panel, however, we get hundreds of tickets a day that are processed in our ticketing system. It is very hard to manage tens of offline messages manually in the Jivosite admin panel without creating a ticket. We have contacted their support agents time and time again about this, we had to do it three times just this month. Each time they fix this for us and promise that it will never happen again. Each time this does happen again. Sadly, we haven't seen any improvement over the two years that we're using Jivosite, and unfortunately, we are already looking at other options.

Jivochat best performance chat with customers

Commentaires : My experience with jivo chat is great I have been using it for a year now easy and useful and I keep using it. Best performance

Avantages :

I like how easy you can use this software, I have been using it with our customers you can chat in different languages upload photos and files to help your customers more. Best ever

Inconvénients :

I like everything about the software but I would love to see new features like blue seen option would be great

Efficient way of communicating with customers

Avantages :

All potential customers have some questions about the product which they are going to buy. If they don’t get answers immediately they can easily leave the website. What I most like in JivoChat is instant communication feature with the visitors. With JivoChat website owners can provide detailed information about the product in realtime and increase sales. JivoChat is also efficient solution for companies in order to increase revenue and get instant feedback from customers.

Inconvénients :

In some websites JivoChat window pops up immediately without clicking on it. It is very disturbing for me. I don’t know if this feature could be turned off or not. Because I couldn’t see such option. But it would be great if this feature was editable.

JivoChat, way to meet your website visitors

Commentaires : The problem that am solving with JivoChat it's the drop rate that i was experiencing. People would visit my site and leave. I had no idea why they left. Now am able to engage with clients online and get their feedback. It has improved my conversion rate greatly.

Avantages :

I like it because it allows me to see who is visiting my website and from which location. If a web visitor has logged in to social media or visiting from their mobile phone, am able to view their names the email address and their phone number. It also allows me to view the client message as they type...very amazing...even before they hit ENTER key I already know what they saying.

Inconvénients :

The only con that I have noticed with Jivochat it's when am visiting my website. It fills the screen and hides away my content. maybe they should consider making it smaller.

Essential feature for every customer based company

Avantages :

JivoChat is creative way of communicating with the customers while they are visiting your website. Best feature of JivoChat is facebook, telegram and viber integration for me. Because it is hard to manage all of your messages in different platforms at the same time. It is time consuming and not efficient. But thanks to JivoChat you can answer all messages inside JivoChat and you will not miss any messages. Because every visitor is potential customer if all of his/her question is answered properly . Another useful feature of JivoChat is callback feature which keeps you connected with customers.

Inconvénients :

With current features JivoChat is a good choice for your website but there is one feature which would be great if added as a built in feature. I suggest direct audio calling feature which would be great for customers who can’t express themselves in live chat.

A solid solution to communicate with your visitors

Commentaires : I run multiple web projects and now, the visitors prefer to go to Live Chat rather than a contact page. They can find someone to quickly answer them. It gives a human aspect on your business. So, I look for some Live Chat (there are a lot) and I choose JivoChat. This is a solid solution with a substantial number of customers. Since I have better communication with my visitors and sell more.

Avantages :

I like to view what the visitor is typing before he sends his question. It helps a lot to deliver fast and accurate answer to him.

Inconvénients :

Only the statistic, they are basic. But, with all the tools I have it is compensated.

Very solid and mature Livechat and omnichannel inbox

Commentaires : I love the social media integrations, team chat, and the mobile apps. I got my staffs to get onboard immediately. It was easy. And the best thing was that it fixed my serious issue with FB messenger not loading nor showing up on all of our android mobile phones in the past week. JivoChat just solved our issues in minutes.

Avantages :

Livechat and Social media integrations are stable and wok as they are supposed to. The deployment was very easy, and I could get started right away without any problem. The main reason I came to try JivoChat was because I was having issues with FB Business Suite on my Pages for messengers. So I gave JivoChat a trial and "WOW" I was so impressed. I should have tried this long time ago. The mobile apps are stable for both iOS and Android also. Team chat is another plus point for me.

Inconvénients :

UI is a bit old. However, in a way, it is very easy to use and get started. Nothing else really. I feel this is a very solid and mature product. Not much extra features but they are more than enough for SME's

organization and practicality

Commentaires : This application is practical and provides easy communication with the customer.

Avantages :

easy to use.efficient.extremely necessary in a company.

Inconvénients :

the price could be more attractive......

Great Integration.

Avantages :

I appreciated the integration with other software.

Inconvénients :

The graphic interface could be made a bit easier to use. But in saying this I have not used the product for long.

Integração com CMS

Commentaires : Somos desenvolvedores de soluções para nossos clientes. O Jivochat há anos faz parte de nosso portifolio de softwares de suporte que instalamos nos websites de nossos clientes.
De fácil instalação ao manuseio diário.

Avantages :

Fácil integração com vários CMS que a agência utiliza e recomenda aos nossos clientes.

Inconvénients :

Valor cobrado poderia ser um pouco mais baixo.

Excelente ferramenta

Avantages :

O JivoChat facilita e muito a chegada do cliente até nossos canais de comunicação. Com o chat no site, permitimos o atendimento imediato ao cliente, aumentando assim as possibilidades de conversão.

Inconvénients :

Acredito que o software me atenda muito bem, portanto não há contras.

I am upset from technical problems and support

Avantages :

at first I found it easy to use and I found enough features as i wanted

Inconvénients :

bad support slow and at the end I don't understand what the problem is

One of the best chat we have used so far

Commentaires : Using for more than 4 years and never thought to go for any other chat services.
Jivo chat is good.

Avantages :

Easy to configure. Easy to Use. Many options for users to connect. Compatible for the devices

Inconvénients :

Analytics should be improved or send weekly analytics report to the mentioned email ID

Excellent chat platform!

Avantages :

Very user friendly for both parties, integrates with everything! Apple business chat works great with JivoChat!

Inconvénients :

SMS features are limited.. we’d like to be able to send SMS from our business numbers without a customer first having to chat in to create a dialogue.

Review

Commentaires : It's been a good tool to connect with people instantly and answer their questions...we've seen increased sales from using this.

Avantages :

We use the chat daily...setting it up for our needs was not too difficult but needed some adjustments after we figured out how it looked and functioned on our set...it was certainly not a one-step set up process. It's been very helpful in allowing us to assess our customers questions so that we can make improvements to our site. As with any chat, we get some interesting questions...

Inconvénients :

Some of our customers complain about the number of times the chat box pops up while they are on the site...call it "annoying". I sent a note to your customer support dept. but never heard back :(

Great application

Avantages :

- The triggered chat - Ease of installation - Filtering of transcriptions

Inconvénients :

- My company don´t have any cons about this software.

Jivo helps keep phone lines open

Avantages :

I like that I can respond quickly to a client without the need for a phone call.

Inconvénients :

The ignore button doesn't stop the notification from dinging constantly.

Good Product for Chat

Commentaires : Good

Avantages :

Good product for chat to interact with clients and prospects

Inconvénients :

Should try to bring natural language option to chat.

Very easy to use and straight-forward chat software. Highly recommended

Avantages :

The app allows me to connect with our website visitors daily and the reporting tools give us a good view of daily activities. The program is easy to use and we have seen a rapid improvement in our Customer Care Department for the short time we have been using it.

Inconvénients :

I miss the daily visitor statistics in our analysis tools. Would be a great feature.

Very practical and efficient way to provide solutions to website visitors

Commentaires : An exciting platform to interact with customers. You can get instant responses from the customers and address their queries faster.

Avantages :

Far better than AI powered Chatbots . Ability to handle complex queries as the chat is with real person

Inconvénients :

Nothing in particular. over all a great software.

USER

Commentaires : CAN COMMUNICATE WITH CUSTOMER OVER THE CHAT, EASIER TO CAPTURE INFO TO CALL

Avantages :

EASE OF USE, LIKE THAT YOU CAN SEE WHAT PEOPLE ARE ABOUT TO SAY

Inconvénients :

WHEN A CONVERSATION COMES UP AND YOU HIT IGNORE, IT KEEPS COMING UP

convenient, understandable

Commentaires : best

Avantages :

convenient, understandable, i like it, simple

Inconvénients :

I like everything, it is understandable even for children

Great Free Chat Manager

Avantages :

The ability to connect to multiple outlets and devices makes sure you don't miss a potential customers message.

Inconvénients :

Set up may take some time and the chat box is not that aesthetic. However, it works and that's all that matters and for the price (free) you can't beat it.