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Avis clients sur JivoChat

En savoir plus sur JivoChat

Chat en direct et messagerie professionnelle avec fonctionnalités multicanales : appels, chat en direct, Facebook Messenger, intégrations, etc. Le tout au sein d'une application tout-en-un.

En savoir plus sur JivoChat

Avantages :

Very user friendly for both parties, integrates with everything. Apple business chat works great with JivoChat.

Inconvénients :

The worst part is that you can only assign chats to online users. It would be helpful to be able to assign B2B leads to offline sales agents.

JivoChat - Notes

Note moyenne

Facilité d'utilisation
4,7
Service client
4,5
Fonctionnalités
4,5
Rapport qualité-prix
4,5

Probabilité de recommander le produit

8,6/10

JivoChat a reçu une note globale de 4,6 étoiles sur 5 d'après 90 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (90)

Laszlo Leonardo
Laszlo Leonardo
Web Developer (Autriche)
Utilisateur LinkedIn vérifié
Internet, Auto-entrepreneur
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Alternatives envisagées :

Forget about Chatbots, JivoChat is the real deal

5,0 il y a 4 ans

Commentaires : Super Easy to use, great interface, nice look and feel, simple installation, everybody who has a web page, should also have JivoChat installed.

Avantages :

You get a 14 day free trail, so you can check out the product and even have it like a white Label. The Installation is super simply, it is like setting up your Google Analytics account. The software makes a sound when a new user is entering your Homepage, you can say "Hallo, and tell him if he needs anything you will be here!" This is the future of good running pages, you have to have a super great support, and the people stay longer only because they know, somebody is here to help if you have a special question about a product or service. So you do not need the Facebook Messenger or anything like that, you get a great software from JivoChat. I love it!

Inconvénients :

Only because there is no German software available because my clients do not speak Englisch that could, but they also have no issues with the Software.

Tsuji
ceo (Japon)
Vente au détail, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Everything is above average.

4,0 il y a 4 ans

Avantages :

JivoChat has all the average features available in a single plan.

Inconvénients :

No ability to provide customers with references to frequently asked questions. This causes similar questions to be repeated.

Ali Osman
Ali Osman
CEO (Turquie)
Utilisateur LinkedIn vérifié
Logiciels, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Great and fast customer chat and conversion

5,0 il y a 3 semaines Nouveau

Avantages :

Easy and fast operation. Simple installation. Customizable settings.

Inconvénients :

They take a while to respond to customer support requests. Maybe it could be better in this regard.

Andrey
Andrey
Co-Founder & CEO (Roumanie)
Utilisateur LinkedIn vérifié
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

2+ years with Jivochat

3,0 il y a 5 ans

Commentaires : This would've been a good tool with lots of useful options. However, the issues with this crucially important feature are a deal-breaker for us. We wish they got that fixed, so that we could post a better review here

Avantages :

A simple and functional tool that would've been great for any support service, had the developers bothered to fix the issues

Inconvénients :

All the good things I could've said about Jivochat are outweighed by a crucial flaw in their software that has been there for years. When our support agents are not online, we receive offline messages from our customers. These message notifications are directed to our helpdesk tool, the user who's sent it also receives a notification. The problem is that if a user clicks unsubscribe in the notification they receive, the unsubscribe action works both for them and for us, and so after one user unsubscribes, we're also unsubscribed from all the offline message notifications that come from the other users. The messages no longer make it to our support desk, and we cannot process them, and this leads to decrease in customer satisfaction and lost business. It is, of course, possible to find all the lost messages in Jivosite admin panel, however, we get hundreds of tickets a day that are processed in our ticketing system. It is very hard to manage tens of offline messages manually in the Jivosite admin panel without creating a ticket. We have contacted their support agents time and time again about this, we had to do it three times just this month. Each time they fix this for us and promise that it will never happen again. Each time this does happen again. Sadly, we haven't seen any improvement over the two years that we're using Jivosite, and unfortunately, we are already looking at other options.

Valeh
Valeh
Senior Software Developer (Azerbaïdjan)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 201–500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Efficient way of communicating with customers

4,0 il y a 5 ans

Avantages :

All potential customers have some questions about the product which they are going to buy. If they don’t get answers immediately they can easily leave the website. What I most like in JivoChat is instant communication feature with the visitors. With JivoChat website owners can provide detailed information about the product in realtime and increase sales. JivoChat is also efficient solution for companies in order to increase revenue and get instant feedback from customers.

Inconvénients :

In some websites JivoChat window pops up immediately without clicking on it. It is very disturbing for me. I don’t know if this feature could be turned off or not. Because I couldn’t see such option. But it would be great if this feature was editable.

Réponse de l'équipe de Jivosite

il y a 5 ans

Hey Valeh, Thank you so much for your feedback and review. The trigger, which is the feature of our chat popping up on your page, it's an automatic message that proactive invites your visitors to interact with your agent. You can fully customize or even disable this function. To know how to do it please check this link: https://www.jivochat.com/help/triggers/how_to_set_up_triggers.html This can be a feature that can work totally on your favor. Check these articles to know how to benefit from it using on your website: "10 Ways to Gain Conversions with Jivochat's Proactive Invitation" https://www.jivochat.com/blog/jivo-tutorials/how-to-use-proactive-invites.html "How to make proactive invitations work perfectly" https://www.jivochat.com/help/triggers/tuning_triggers.html

Ian
Ian
Marketing Manager (Kenya)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

JivoChat, way to meet your website visitors

5,0 il y a 5 ans

Commentaires : The problem that am solving with JivoChat it's the drop rate that i was experiencing. People would visit my site and leave. I had no idea why they left. Now am able to engage with clients online and get their feedback. It has improved my conversion rate greatly.

Avantages :

I like it because it allows me to see who is visiting my website and from which location. If a web visitor has logged in to social media or visiting from their mobile phone, am able to view their names the email address and their phone number. It also allows me to view the client message as they type...very amazing...even before they hit ENTER key I already know what they saying.

Inconvénients :

The only con that I have noticed with Jivochat it's when am visiting my website. It fills the screen and hides away my content. maybe they should consider making it smaller.

Hasan
Hasan
Finance Specialist (Azerbaïdjan)
Utilisateur LinkedIn vérifié
Banque, 201–500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Essential feature for every customer based company

5,0 il y a 5 ans

Avantages :

JivoChat is creative way of communicating with the customers while they are visiting your website. Best feature of JivoChat is facebook, telegram and viber integration for me. Because it is hard to manage all of your messages in different platforms at the same time. It is time consuming and not efficient. But thanks to JivoChat you can answer all messages inside JivoChat and you will not miss any messages. Because every visitor is potential customer if all of his/her question is answered properly . Another useful feature of JivoChat is callback feature which keeps you connected with customers.

Inconvénients :

With current features JivoChat is a good choice for your website but there is one feature which would be great if added as a built in feature. I suggest direct audio calling feature which would be great for customers who can’t express themselves in live chat.

Natapol
Natapol
COO (Thaïlande)
Utilisateur LinkedIn vérifié
Sports, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Very solid and mature Livechat and omnichannel inbox

5,0 il y a 2 ans

Commentaires : I love the social media integrations, team chat, and the mobile apps. I got my staffs to get onboard immediately. It was easy. And the best thing was that it fixed my serious issue with FB messenger not loading nor showing up on all of our android mobile phones in the past week. JivoChat just solved our issues in minutes.

Avantages :

Livechat and Social media integrations are stable and wok as they are supposed to. The deployment was very easy, and I could get started right away without any problem. The main reason I came to try JivoChat was because I was having issues with FB Business Suite on my Pages for messengers. So I gave JivoChat a trial and "WOW" I was so impressed. I should have tried this long time ago. The mobile apps are stable for both iOS and Android also. Team chat is another plus point for me.

Inconvénients :

UI is a bit old. However, in a way, it is very easy to use and get started. Nothing else really. I feel this is a very solid and mature product. Not much extra features but they are more than enough for SME's

Farid
Farid
Leading Finance Specialist (Azerbaïdjan)
Utilisateur LinkedIn vérifié
Équipement et fournitures de bureau, 501–1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Essential tool for any type of website.

5,0 il y a 5 ans

Avantages :

JivoChat is direct communication method between website visitor and owner. Not every visitor is villing to buy something. But with smart features of JivoChat most percentage of visitors can be turned to buyers after short conversation. My most liked feature in Wix is pop up window with custom message which most of visitors tend to start conversation.

Inconvénients :

There is one feature which I want to offer. While chatting with website admin it would be great if visitors could send voice messages in order to express their ideas more clearly.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Complete business messenger solution

5,0 le mois dernier Nouveau

Commentaires : JivoChat can easily become an indispensable tool for elevating our online engagement with leads and clients. Its ability to have various communication channels into one application is a time-saver.

Avantages :

JivoChat offers a full suite of features that allows to engage with visitors seamlessly. The integration with various messengers and SMS messageing allowing for multi-channel communication from a single platform is very interesting. The live chat function with visitor monitoring enables real-time interactions to qualify leads and enhance customer support. The CRM functionality helps organize and track interactions effectively.

Inconvénients :

There is a slight learning curve due to the array of features available.

Arthur
Sócio (Brésil)
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Táticoo e JivoChat - Parceria de sucesso

5,0 l’année dernière

Commentaires : Muito satisfeito. Principalmente pela parceria e Programa de Afiliados.
Quando os clientes precisaram, sempre utilizamos JivoChat em nossos projetos.

Avantages :

A flexibilidade da ferramenta e as integrações.

Inconvénients :

Hoje em dia, com o grande foco em Tempo de Load e Web Vitals a ferramenta de chat pode influenciar negativamente esses resultados. Mas não tem outro ferramenta de chat que resolve bem tudo isso.

Daryl
Owner (Canada)
Design, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great Integration.

5,0 il y a 4 ans

Avantages :

I appreciated the integration with other software.

Inconvénients :

The graphic interface could be made a bit easier to use. But in saying this I have not used the product for long.

Réponse de l'équipe de Jivosite

il y a 4 ans

Hey, Daryl! Thanks for taking the time to write us a review and thank you for the positive feedback, we really appreciate it. We wish you the best in your business and we're always here to help when you need us.

Monica
website manager (R.-U.)
Design, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

I am upset from technical problems and support

1,0 il y a 4 ans

Avantages :

at first I found it easy to use and I found enough features as i wanted

Inconvénients :

bad support slow and at the end I don't understand what the problem is

Réponse de l'équipe de Jivosite

il y a 4 ans

Hey Monica. Wow, I'm terribly sorry to hear that this has occurred. This is definitely not how we want our customer support to be perceived, and we hate to hear this sort of thing. We do our best to offer top-tier support to everyone we work with, clearly, you slipped through the cracks here, and that is unacceptable. I certainly hope you've now received an answer. Please feel free to reach out to us directly on our social media channels as well! Thank you for taking the time to write us a review, it helps us improve.

Siddu
Manager (Inde)
Hôtellerie, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

One of the best chat we have used so far

5,0 il y a 5 ans

Commentaires : Using for more than 4 years and never thought to go for any other chat services.
Jivo chat is good.

Avantages :

Easy to configure. Easy to Use. Many options for users to connect. Compatible for the devices

Inconvénients :

Analytics should be improved or send weekly analytics report to the mentioned email ID

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Jeux vidéos, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Jivochat best performance chat with customers

5,0 il y a 9 mois

Commentaires : My experience with jivo chat is great I have been using it for a year now easy and useful and I keep using it. Best performance

Avantages :

I like how easy you can use this software, I have been using it with our customers you can chat in different languages upload photos and files to help your customers more. Best ever

Inconvénients :

I like everything about the software but I would love to see new features like blue seen option would be great

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Logiciels, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

JivoChat is a great option to chat with your users

4,0 l’année dernière

Avantages :

Jivochat is an affordable and great tool to use on your website and social medias to talk with your clients/users.

Inconvénients :

The mobile app has some trouble to make calls

Alexandre
Composer (Brésil)
Musique, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Live chat that helped me have better sales

5,0 il y a 5 ans

Avantages :

This tool helped me increase my sales through my website at the moment I installed it on my website.

Inconvénients :

Don't keep the chat history more than two months

Emily
Technical Support (É.-U.)
Marketing et publicité, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Jivo helps keep phone lines open

5,0 il y a 4 ans

Avantages :

I like that I can respond quickly to a client without the need for a phone call.

Inconvénients :

The ignore button doesn't stop the notification from dinging constantly.

Réponse de l'équipe de Jivosite

il y a 4 ans

Hey Emily, Thank you a lot for your review and your feedback!

Anil
Sales (Inde)
Immobilier, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Good Product for Chat

5,0 il y a 5 ans

Commentaires : Good

Avantages :

Good product for chat to interact with clients and prospects

Inconvénients :

Should try to bring natural language option to chat.

Filippo
CEO (Italie)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great Software, Great Support

5,0 il y a 4 ans

Avantages :

The skin for end user on our website and how is easy to set up it. I also love Chat support, the JivoChat agents, SOLVE your problem, and understand completly your question before reply.

Inconvénients :

Honestl speaking it's a bit confusing the back end, to understnad difference form chat, channels and offline message, online message

Buğra
Buğra
Turquie
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : GetApp
5,0 il y a 6 ans
Tracey
General Manager (É.-U.)
Hôtellerie, 201–500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Jivochat

5,0 il y a 4 ans

Commentaires : We are able to answer prospective guest questions with ease. I like the customization and the easy ability to turn it off, when we are unable to chat.

Avantages :

The ability to customize and provide the look and feel of our website.

Inconvénients :

It meets my needs, so there are no cons.

April
Customer support (É.-U.)
Services sans fil, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

JivoChat

3,0 il y a 4 ans

Avantages :

I like most about JivoChat is that its easy to use.

Inconvénients :

I dont like the fact that when a customer is typing you can see it before it is done. its kinda annoying.

Alex
Application Manager (Hong Kong)
Services aux consommateurs, 201–500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

user friendly

4,0 il y a 5 ans

Commentaires : user friendly. good price value. flexible plan.

Avantages :

user friendly and it's easy to train our non-IT user

Inconvénients :

sometime has system outage due to server/software update

Réponse de l'équipe de Jivosite

il y a 5 ans

Hey Alex, Thank you so much for your feedback and review. Our server and software updates are already always a procedure to better serve our customer needs. Although we work hard to not have many of those outages and we keep to don't have it so often, sometimes is necessary to make JivoChat the best product for you. Thank you again for your feedback and we are more than happy to have you on board and loving JivoChat just as much we do.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Automobile, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Work tool

4,0 il y a 4 ans

Avantages :

its a great tool for grabbing customers

Inconvénients :

you may upset people when talking to the