Avis clients sur JivoChat

Logiciel de Chat

Avantages :

C'est une superbe application formidable très performant qui propose une solution de chat en direct et de messagerie électronique très efficace. Permet de discuter via chat en ligne , appels téléphoniques et des e-mails d'entreprise. J'adore

Inconvénients :

C'est une meilleure solution de chat mais dommage le logiciel n'est pas disponible dans tout pays , ce logiciel est un peu coûteux pour moi . Je vous le recommande

Great solution for the website

Commentaires : Jivochat helps us get more leads

Avantages :

Integration with other business apps CRM, mail etc.

Inconvénients :

Would like more configuration options for some features

A tool that we can't live without

Commentaires : Jivochat is our biggest communication funnel right now, most of our leads will contact us first through our chat, and the flexibility of sharing and transfer information between our people, we cannot see ourselves without it now.

Avantages :

I have been using Jivochat for a couple of years already and I must say that it became an essential tool for our day-to-day business. We love the options of seeing what the user is typing before pressing send, the connection to many third-party tools, and the continuous improvements in functionalities that Jivochat keeps bringing to the table, it makes it the perfect sales tool.

Inconvénients :

I would like to start seeing more integration possibilities with different platforms, and share of information.

Find ANYTHING else

Commentaires : I wouldn't recommend them to anyone. HUGE waste of time

Avantages :

Easy to use - until you need help - then they vanish

Inconvénients :

While it was easy enough to use starting out, their customer service is horrible! Delayed responses, uncaring about client needs - even when you want to PURCHASE more!

JivoChat a well established chat and support tool

Avantages :

JivoChat is a well-established chat and support tool that has been helping us to communicate with our customers. Its features include live chat, and chatbot, making it the perfect solution for our company looking to improve our customer service.

Inconvénients :

Brand removing is not available for my subscription

JivoChat is easy. Super duper easy

Commentaires : JivoChat is helping my company to make more sales because it makes me closer to visitors in my website. I really like the fact that, with mobile and desktop applications, I can be online 24/7 to my customers and help them to buy more from me!

Avantages :

Everything is so intuitive that I almost did not had to ask for help. They have a great support in their homepage, but most of the features I could make it work by myself, with no coding needed!

Inconvénients :

There is nothing to don't like about them. Support is always there when something is not working and I can always rely on it.

My experience using JivoChat

Commentaires : JivoChat has made it very easy for my business and agency clients to communicate with customers.

Avantages :

Easy integration to WordPress and the ability to have a separate and dedicated number for customer support inbuilt in JivoChat.

Inconvénients :

JivoChat can sometimes be a challenge to customize but becomes easy once you figure it out.

Simple, easy integration chat application

Commentaires : almost ready-to-use online chat widget application.

Avantages :

you need very low effort to setup and integrate the web widget to our self developed applications.

Inconvénients :

it doesn´t offers too much administration features to separate chats among different areas, but we know it´s proportional to the cost of the application.

Jivochat best performance chat with customers

Commentaires : My experience with jivo chat is great I have been using it for a year now easy and useful and I keep using it. Best performance

Avantages :

I like how easy you can use this software, I have been using it with our customers you can chat in different languages upload photos and files to help your customers more. Best ever

Inconvénients :

I like everything about the software but I would love to see new features like blue seen option would be great

Overall a good multichannel system

Commentaires : They had promised a native chatbot function included in my plan, and then they backed off and 1. Delayed the feature 2. Said it would a paid add-on

Avantages :

I like that is stable, it has desktop and mobile apps

Inconvénients :

Doesn't have instagram, unified inboxes and the plan I've got has a very prominent and ugly branding

Great Options to keep me on track

Commentaires : Overall I was impressed. The ability to see what customers are typing before they send the message is quite useful.

Avantages :

The Best thing about this software is that it keeps track of the users and allows you to set up reminders while showing you the conversation you are being reminded about in the following week or month.

Inconvénients :

The worst part is that you can only assign chats to online users. It would be helpful to be able to assign B2B leads to offline sales agents.

great chat service with alot of integrations

Commentaires : good

Avantages :

they have integration with Facebook messenger & Instagram & telegram , WhatsApp which you can still able to reply your visitor on his social platform messages

Inconvénients :

they don't have their own chatbot but it's on their roadmap , I hope they release it soon

I am upset from technical problems and support

Avantages :

at first I found it easy to use and I found enough features as i wanted

Inconvénients :

bad support slow and at the end I don't understand what the problem is

The Chat Solution for Website we use and Recommend

Avantages :

It is free to start and you can use free version as long as you want. It has a plugin for wordpress which is great and easy to use. We firstly installed this on our website after a friend recommended it to us. After that time we installed it on many websites of our customers. I like that you can translate it into many languages and change colors and first messages website visitors see and all this for free.

Inconvénients :

When you have many agents on a website sometimes it gets confusing as to whom are you doing the changes.

Excellent Jivo chat

Commentaires : There is something I did not like, besides being completely practical

Avantages :

The Web platform is great, and the chat is very efficient, thinking about the group of people that use it with me, the software has served me very well, for people who have ecommerce like me this app is splendid. The contact we have with the client, gives much more confidence and credibility to the work.

Inconvénients :

One point of improvement was that when minimizing the window, the software inserts the missing status, even if it is online automatically.

JivoChat Review

Commentaires : We are interacting with persons that are interested with our business

Avantages :

What i like the most is the option that let me to connect to my facebook page and recive directly messages from there.

Inconvénients :

The rumors that in future we couldnt recive anymore our chats in email.

JivoChat is a great option to chat with your users

Avantages :

Jivochat is an affordable and great tool to use on your website and social medias to talk with your clients/users.

Inconvénients :

The mobile app has some trouble to make calls

Faster live chat tool

Avantages :

Jivo is faster in responding to clients, I like the timing feature which warns when you have few minutes to close your working schedules as this is good in that you complete tasks on time Live preview of messages before user sends them is vital in creating faster responses

Inconvénients :

Creating a chat bot within the software is kinder difficult and would not run on other channels of communication like Whatsapp

Complete business messenger solution

Commentaires : JivoChat can easily become an indispensable tool for elevating our online engagement with leads and clients. Its ability to have various communication channels into one application is a time-saver.

Avantages :

JivoChat offers a full suite of features that allows to engage with visitors seamlessly. The integration with various messengers and SMS messageing allowing for multi-channel communication from a single platform is very interesting. The live chat function with visitor monitoring enables real-time interactions to qualify leads and enhance customer support. The CRM functionality helps organize and track interactions effectively.

Inconvénients :

There is a slight learning curve due to the array of features available.

Great chat app for your site

Avantages :

JivoChat is great for when you need to provide your site visitors with means of communication with your sales or support team in real time. Works nicely, provides you with chat logs and snippets for common answers.

Jivo helps keep phone lines open

Avantages :

I like that I can respond quickly to a client without the need for a phone call.

Inconvénients :

The ignore button doesn't stop the notification from dinging constantly.

I love Jivochat

Avantages :

I found the chat accidentally, while searching for the system which would show better that our website had an online chat. I am very satisfied with jivochat, it is definetely one of the best.

Inconvénients :

I am using free version now, we are 4 agents and the price is a bit above our budget.

Good for the price

Avantages :

It have multiple channel integration like WhatsApp, sms, messenger and more which is great

Inconvénients :

There are no in house chat bot option and recommended options on the site is expensive and other options might have difficulty in getting it to work with jivo. chat robot would help save agents time and redirect questions answerable by faq to faq and not to agents. It would be great if they could offer it.

Very easy to use and straight-forward chat software. Highly recommended

Avantages :

The app allows me to connect with our website visitors daily and the reporting tools give us a good view of daily activities. The program is easy to use and we have seen a rapid improvement in our Customer Care Department for the short time we have been using it.

Inconvénients :

I miss the daily visitor statistics in our analysis tools. Would be a great feature.

jivochat

Commentaires : i like it i had a good amount of success with jivochat and its super easy to use.

Avantages :

i can connect with customers with ease and answer all their questions right away.

Inconvénients :

how often the chat pops up for the customer, some customer might get frustrated and leave the website