Avis clients sur VipeCloud

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Votre solution d'acquisition de clients. Ventes groupées et marketing automation pouvant remplacer une suite technologique entière pour la moitié du prix.

En savoir plus sur VipeCloud

Avantages :

It’s easy to use and integrates well with unit community.

Inconvénients :

There is nothing that I have found in the last 6 months that I can say that I don’t like.

VipeCloud - Notes

Note moyenne

Facilité d'utilisation
4,4
Service client
4,9
Fonctionnalités
4,7
Rapport qualité-prix
4,8

Probabilité de recommander le produit

9,4/10

VipeCloud a reçu une note globale de 4,9 étoiles sur 5 d'après 132 avis d'utilisateurs publiés sur Capterra.

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John
Principal (É.-U.)
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Our go-to tool for everything!

5,0 il y a 11 mois

Commentaires : Vipecloud enables us to do a multitude of different things with our customer database -- everything from contact management to email marketing and even to tracking opportunities. It's one of the best on the market.

Avantages :

As a user of a number of the larger and more popular marketing automation / CRM tools, I found VipeCloud to be easier to use and quite robust for its footprint. The system was easy to set-up and use, and the support was out-of-this world. I'd recommend it to any small organization that's wanting to get the most out of the contemporary marketing software world.

Inconvénients :

There is almost nothing we didn't like about VipeCloud. When we encountered difficulties and even when we needed to unlock new features, VipeCloud was very eager to help!

Réponse de l'équipe de VipeCloud

il y a 11 mois

Thank you for the wonderful review!

Rene
CEo (É.-U.)
Immobilier, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

VIPE CLOUD COMBINES SO MUCH FUNCTIONALITY IT MAKES YOUR JOB EASIER

5,0 il y a 3 ans

Commentaires : The creators listen to the clients. They are adding new features and make the system easier. They aren't afraid to expand their initial concept and incorporate a better wider vision based on the users.

Avantages :

How it works with google mail. It takes a little time to get yourself moving in a new direction. Lots of help from the support staff is available. Which makes it a great tool for the seasoned or the beginner. We love the value as well.

Inconvénients :

Just the initial setup and learning curve.

Usha
Business Development Manager (Malaisie)
Cabinet d'avocats, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Best CRM for small sized businesses

3,0 l’année dernière

Commentaires : VipeCloud has been a great asset in helping us organize and keep track of customer interactions on a daily basis. In particular, [SENSITIVE CONTENT] has been outstanding in providing personalized support in exploring how best to use VipeCloud to suit us as a law firm. Having tried a number of systems and databases over the years, we can say with confidence that VipeCloud is one of the most user-friendly ones and can be customized to meet our needs rather than forcing us to reconfigure our data to fit the system.

Avantages :

Easy of use & easy integration. The user experience has been positive thanks to [SENSITIVE CONTENT] who has been a great help from the get-go. Suggestions from us (the users) are considered and have been implemented in the new releases.

Inconvénients :

An Auto-saving feature in the Email template would be really helpful. Users should be able to re-order the pipelines instead of deleting and re-typing them.

Steve
owner (É.-U.)
E-learning, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

VipeCloud

5,0 il y a 3 ans

Commentaires : CRM, drip campaign emails, video emails all were taken care of by VipeCloud.

Avantages :

Full featured with new thoughtful features continually being added. Good Value and Powerful

Inconvénients :

I came from having used a few competitors - so, i really can't say that I have any real cons for VipeCloud - I like it better than anything else I have used.

Lila
Independent Future Executive Senior Sales Director (É.-U.)
Cosmétiques, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Things I like

5,0 l’année dernière

Commentaires : My assistant does everything for me so I don’t use all the capabilities.

Avantages :

I like the ease of getting info out in mass. I like all the capabilities this program offers. I especially like being able to interact with people individually. I appreciate the price.

Inconvénients :

So many capabilities that it’s a bit overwhelming.

Jesse
Owner (É.-U.)
Design, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Love this service!

5,0 l’année dernière

Commentaires : I love the email features and social media posting. The system is user-friendly. The customer services is excellent, prompt, and easy to understand.

Avantages :

I love the ease of using this product. The customer service is excellent!

Inconvénients :

The only thing I think could be different, would be a notification via email when a post fails. It sometimes gives error, but I am not aware until I click that tab the next time I login to my dashboard.

Atiya
Independent Senior Sales Director (É.-U.)
Cosmétiques, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

My thoughts

5,0 l’année dernière

Commentaires : I think it is great. I believe it will be even better for me once I understand how to use it.

Avantages :

I like that this allows for links to send the emails through text as well. Very easy to create different things that I ever knew was capable. This really helped me this week with reaching my customers for the holiday information.

Inconvénients :

It’s not as easy to understand. You definitely have to play around with it a lot to figure it out. And it’s not that easy to edit the text boxes because the edit arrows come over the wording.

Réponse de l'équipe de VipeCloud

l’année dernière

Thank you Atiya! We're working with our HTML Builder partner to improve the builder user experience (fix the arrows over the wording).

Christy
Owner (É.-U.)
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Vipecloud is the BEST Choice!

5,0 il y a 3 ans

Commentaires : I am able to mass post for my clients each day in just a few minutes. I'm able to record videos and schedule posts/emails and I never have to worry about glitches or issues.

Avantages :

Vipecloud is not only user friendly, it's convenient and saves me time and energy everyday. [SENSITIVE CONTENT HIDDEN] and the staff are professional, friendly, knowledgeable and are able to always help quickly with any kinds of questions at any moment!

Inconvénients :

I don't think there is anything I could say that I don't like about Vipecloud.

Tiffany
Indpendent Sales Director (É.-U.)
Cosmétiques, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

So happy with VipeCloud!

5,0 il y a 2 ans

Commentaires : It improves communication & is easier to use

Avantages :

I think the most important thing that I like about VipeCloud is the ease of use. It is very user friendly and simple to learn how to use it. I use it mostly for email communication & social media strategy, and automation of both. I also use it to store content, and this is invaluable to be able to share short links. I've been very pleased with it so far.

Inconvénients :

I appreciate the tutorial videos on YouTube when I don't know how to use a feature. I haven't found much that I don't like yet.

Réponse de l'équipe de VipeCloud

il y a 2 ans

Thank you Tiffany!

Leigh Ann
Sales Director (É.-U.)
Biens de consommation, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Best decision I have made.

5,0 il y a 3 ans

Avantages :

Vipe Cloud is so easy to use and simplifies my communication processes. My communications always look professional, are created in record time, and have a high delivery and open rate. Vipe Cloud has changed my business and the way that I communicate with customers and my team. I have seen it directly impact my bottom line almost instantly. I couldn't be happier.

Inconvénients :

The only suggestions that I have is to make it easier to create your own backgrounds on templates. Other than that, I am completely happy.

Réponse de l'équipe de VipeCloud

il y a 3 ans

Thank you for the review and feedback Leigh Ann!

Rick
Founder (Australie)
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Get into marketing automation without breaking the bank

4,0 l’année dernière

Commentaires : Because we use another system for basic CRM tasks such as task management, contact management and deals management the marketing automation features are what we use Vipecloud for most of the time. These include email drip campaigns, email nurture, targeted mass emails, content management and social media management.
We have not yet worked out a bi-directional syncing, but create new contacts in VipeCloud automatically when we add new ones in our main CRM system.

Avantages :

We are advanced CRM users but settled on VipeCloud due to the breadth of functionality and value for money. It's easy to use, simple to configure and powerful. Its search and list building features are excellent, enabling targeted email marketing. HTML emails are simple to build, Content management, Social Media management are also terrific. It brings to the smaller company many of the marketing automation features only larger companies can afford. When everything is taken into account, CRM, web page tracking, contact and task management, marketing automation, content management, email tracking - and the list can go on, this is a top of the range product for use by everyone. Support is faultless. Rapid response and immediate fix if required.

Inconvénients :

Initially, there were quite a few annoying glitches we kept bumping into, but these were fixed almost immediately. We also use HubSpot for CRM, its user interface is awesome

Réponse de l'équipe de VipeCloud

l’année dernière

Thank you for the great review, Rick!

Lisa
Office Assistant (É.-U.)
Cosmétiques, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

I Like Vipecloud but it could be better.

5,0 il y a 3 ans

Commentaires : Not sure. I like the idea that we can link our team to their personal info, but the number of engaged team members is frustrating.

Avantages :

1) It's easy to use, but it still gets hung up sometimes. On Thursday (Jan 16, 2020) I couldn't copy and paste, and I couldn't move any of the structures to another location. I decided that I wanted to change the structure from the one that goes fully across the page to one that had two structures so that I could put an image beside the text. I couldn't copy and I couldn't move my text. Then on Friday, (Jan 17, 2020) everything was working as expected. 2) I do like that I can in the Sent Menu, I can see what was sent out and how many people opened the email.

Inconvénients :

1) When it doesn't work like I expect it to. (See above.) 2) And I really wish that the editing boxes for each structure and element went OUTSIDE of the form instead of INSIDE the form. When it goes inside, it covers up what I am trying to grab or edit. First thing I do is center my text so that I can see it when I am typing. 3) SPELL CHECK! An email program SHOULD HAVE SPELL CHECK. : ) 4) We are using Vipecloud through a Virtural Office. She taught me how to use Vipecloud, but she can't answer all of my questions. 5) I would love to see the last date sent listed under each template, like in bill pay in a bank account. I can see the last time that I paid a particular vendor. There are times when I want to resend an email because it has great info, but I want to know how recently it was last sent, or even at all. Because we are working with a virtual office, I would like to see that same info. Sometimes she creates stuff, but then doesn't send it out, or she sends the out on the "back end." 6) Reports are confusing. I select a time frame that I want to see, and it shows that nothing has been sent, and I know that isn't right. 7) I do wish that we could sort our templates by Alphabetical order, or Date Created. I use some of those template monthly, and I don't like having to scroll to find the template I need. Not time efficient.

Réponse de l'équipe de VipeCloud

il y a 3 ans

Hi Lisa, thank you for the detailed review and comments! We'll look into these. You are always welcome to reach out to us directly at support@vipecloud.com. Thanks again! -Adam

Bridget
Senior Sales Director (É.-U.)
Cosmétiques, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Customize my emails with some issues but great customer service

4,0 il y a 2 ans

Commentaires : I love being able to customize my message to send to a large group of people. The colorful content gives me more attention and a better response from my customers and team.

Avantages :

I create emails to my team and customers each week using Vipecloud. Because of the customization I can add beautiful images and videos which help my emails stand out. It took me some time to learn how to add all of the features into the email and I am still learning but if you are familiar with this type of thing you will probably be comfortable with it.

Inconvénients :

I have some issues adding text blocks and pictures where I want them. I also think the dashboard could be more user friendly. I wish we could navigate the site more easily with more colorful links. I have to work hard to remember where I put things each time I go in to edit my previous emails. I have had things not load up properly when I am in safari but in google chrome it works. Strange but that's what customer service told me to do.

Tasha
Independent Sales Director (É.-U.)
Cosmétiques, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Its the best out there for creating beautiful professional emails

5,0 il y a 2 ans

Commentaires : Its been fabulous. I honestly cannot think of anything bad to say about it thus far.

Avantages :

Overall ease of use. Lots of options, images, backgrounds, everything you need to create professional emails for your business. There customer support is top notch as well! I also love that is a drag and drop format, so its easy to learn!

Inconvénients :

It took a hot second to learn the format and how to share things with others . However once I watched a couple of videos it was easy to learn.

Réponse de l'équipe de VipeCloud

il y a 2 ans

Thank you Tasha!

Julie
Mary Kay sales director (É.-U.)
Cosmétiques, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Program for building customer relationships

5,0 il y a 4 jours Nouveau

Commentaires : Great! Adam and his team are top notch and very helpful with communication

Avantages :

Easy to use! Great customer support! They went out of the way to make sure you are knowledgeable of how to use the system

Inconvénients :

There wasn’t anything I didn’t like about it

Shawn
Owner (É.-U.)
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Very postitive experience with Vipecloud

5,0 l’année dernière

Commentaires : Very postitive and helpful company and wants to make the customer happy.

Avantages :

If every have any questions, [SENSITIVE CONTENT] is great at addressing and solving them. Wonderful company to work with.

Inconvénients :

I have nothing to complain about. [SENSITIVE CONTENT] is always ready to assist.

Réponse de l'équipe de VipeCloud

l’année dernière

Thank you Shawn!

Montanna
Mary kay sales director (É.-U.)
Vente au détail, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Happy happy

5,0 l’année dernière

Commentaires : Great!

Avantages :

I love that I can do email marketing keep my consultant and customer contacts in here, social media marketing and posting! Video integration is very simple and I can store email templates as well!

Inconvénients :

Very difficult to use vibe cloud on mobile platforms such as iPad or iPhone Best on computer!

Kelly
Senior Sales Director (É.-U.)
Vente au détail, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Amazing customer support and tools that has increased my business 400%

5,0 il y a 11 mois

Commentaires : VipeCloud and it's staff go above and beyond to help ensure that their software are an assent to your organization. I have experienced outstanding customer service and detailed replies to every questions I have presented. VipeCloud support has even gone a step further to schedule virtual meetings to ensure I understand every aspect of the their system that I need to further my business goals.

Avantages :

VipeCloud has given me the tools to make A+ Email campaigns, deploy those emails and receive data to help me continually improve my results. This system has allowed me to turn my 1300 sales leads into viable business contacts that will continue to grow my customer base for years to come.

Inconvénients :

There is a learning curve to be able to fully understand and enjoy all that VipeCloud has to offer. For a non-technical person, it can be a lot to get all the bells and whistles to work together.

Réponse de l'équipe de VipeCloud

il y a 10 mois

Thank you Kelly!

Diiane
Sales Director (É.-U.)
Cosmétiques, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

I Love Vipe Cloud

5,0 l’année dernière

Commentaires : It has increased my communication with my team and my customers. Interaction has increased along with productivity.

Avantages :

I love that I can merge my contacts from my business into Vipe Cloud. I can create training with the emails that I create. I can do recognition for my team through creating Vipe Cloud Emails. Each email has a link that takes people to the email/training and I can also text that out. I love that I can send out great information that looks so professional to my customers as well. It is so valuable in communicating with my team and my customers.

Inconvénients :

Honestly, there is not many things I do not like. Once you learn how to utilize the tools they provide, it is not that hard to do!

PHILIP
VP Sales (É.-U.)
Sécurité et enquêtes, 11-50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Alternatives envisagées :

First Class support

5,0 il y a 3 ans

Commentaires : EXCELLENT

Avantages :

What separates a good company from a great company are the people and the product. This company has Both. Response time is instant, modifications additions to the features happen like magic, most importantly they LISTEN and ask questions until they fully understand the needs of their client before they create a solution or demonstrate how to use the existing VipeCloud features to accomplish the required tasks.

Inconvénients :

While it much improved over the previous version, the mobile app stills requires some tweaking.

Brenda
Sales Director (É.-U.)
Cosmétiques, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Amazing communication tool

5,0 il y a 3 ans

Commentaires : Very positive. Very effective. I highly recommend it.

Avantages :

The systems that allow me to communicate with personal touch. That my customers and team members can hear my voice as well as see my words and pictures when I communicate. It also maximizes the effectiveness of my time management.

Inconvénients :

Learning a new system and finding resources easily. Also I need to know when and who I send emails to and I’m struggling to find that info.

Réponse de l'équipe de VipeCloud

il y a 3 ans

Hi Brenda! Thank you for the review! In the Emails tab you can check out the Sent or the Mass section for info on when and who your emails were sent to. Please don't hesitate to email support@vipecloud.com if you need additional help! -Adam

Allyson
Senior Sales Director (É.-U.)
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Best program on the market

5,0 il y a 3 ans

Avantages :

I am over the moon impressed with the ease of this product. I love the analysis report given after each mass email. Impressive.

Inconvénients :

I have no cons related to this product.

Jacob
Content Strategist (É.-U.)
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Made My Marketing Agency Run 10X Smoother

5,0 il y a 2 ans

Commentaires : Before I got VipeCloud, I was constantly buried in spreadsheets and data which costs me a ton of time every week. Now I've been able to consolidate all of my data, keep track of sales pipelines, and run automated email campaigns — all in one platform. It's like having an assistant without a salary.

Avantages :

VipeCloud allowed me to keep track of all of my contacts across my business in detail and provided me an array of features within the Marketing Suite, Sales CRM, along with a bunch of automation solutions.

Inconvénients :

It's hard to find much wrong with VipeCloud since they're always constantly innovating to stay on top of the other CRMs out there.

Jennifer
Franchise Consultant (É.-U.)
Formation professionnelle et coaching, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Game Changer

5,0 l’année dernière

Commentaires : The ability to set up workflows (series) and automate a lot of my sales process has been the most beneficial. Having an organized process in place is what has helped make our company successful.

Avantages :

VipeCloud gave me everything I needed to manage my clients efficiently for a fraction of the cost compared to the big name CRMs.

Inconvénients :

I am about seven months in, from when I first started using VipeCloud. I'm happy to report that anytime we came across an issue that any feature didn't work for our system - the VC team worked with us to either improve or add a feature, or help us with a work-around.

Dallin
Executive Recruiter (É.-U.)
Recrutement, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Best Support

5,0 il y a 2 ans

Commentaires : Incredible. These folks go above and beyond to make sure you are getting what you need from this CRM, and they do it at an unbeatable price.

Avantages :

The absolute best part about the software is the fact that the whole team is so accessible, they can help you at any point in the process. The software is simple enough to use, but having the support the VipeCloud team provides makes it even easier.

Inconvénients :

There are a few bugs that come up every so often, but again, the support team resolves them so quickly!