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Business Listings Management, Website Design and SEO, Digital Marketing, Social Media Marketing, Reviews, customer feedback and online

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Filtrer les avis (8)

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Filtrer les avis (8)

Eugene G.
Eugene G.
Digital Marketing Manager & IT Manager (É.-U.)
Utilisateur LinkedIn vérifié
Cabinets médicaux, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

A real time saver and value add

5 il y a 3 ans

Commentaires : Excellent product. Great to help catch negative reviews before the review goes public. Excellent time saver in regards to web reputation.

Avantages :

Ease of use and effectiveness. It encourages end users to leave reviews critical to social media marketing.

Inconvénients :

price. lol. It's a little hefty for small SMB businesses but still it's got greater value.

Réponse de l'équipe de Convuent

il y a 2 ans

Thanks, Eugene. You really know your stuff when it comes to SEO. Thanks for your insight and loyalty. Glad to partner with your organization.

Melissa D.
Office Manager (É.-U.)
Hôpitaux et soins de santé, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great easy to use platform for my practice!

4 il y a 3 ans

Commentaires : We had difficulty getting our patients to leave us feedback on google and Yelp. We would ask, even sent emails with their appointment reminders to leave us feedback. The process was broken. With Convuent, it is so much easier to send a feedback request, via text, to our happy patients and the response rate is overwhelming! Customer support team is awesome!

Avantages :

We have been using Convuent for just over four months and I have to say I am pleased with the results. Not only does it help us collect feedback from our patients in real-time, but it also monitors other review sites like facebook, vitals, healthgrades, and google, then pulls those reviews into one dashboard. Previously, our staff would have to check each of those sites on a regular basis for new reviews. We are currently sending all feedback requests through OpenDental and our patients receive a text message immediately at the end of their vist, right when we ask them. This is great!

Inconvénients :

I do not have anything negative to say about the software. We have had a very good experience using the platform so far.

Réponse de l'équipe de Convuent

il y a 2 ans

Hi Melissa, Great feedback and thank you for your business. Convuent makes it super easy to collect feedback via SMS from your patients as soon as their visit is completed. No more emails. SMS has a 92% conversion rate, and with Convuent your message is guaranteed to be delivered on time.

John E.
VP. Digital Marketing (É.-U.)
Équipement et fournitures de bureau, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Best Reputation Management Software Yet!

4 il y a 3 ans

Commentaires : Convuent allows us to easily collect and manage feedback from our clients. The platform also provides our team with an easy to use reporting dashboard with insights and analytics to make sense of all the collected data.

Avantages :

Very easy to set up. I was able to get feedback from my customers within 30 minutes. I am able to see how my business looks online in real-time, which saves my staff time having to search and look everyday to see if there is a review we may have missed. I have used a few different platforms over the last few years and paid much more. Really didn't need all the extra bells and whistles and didn't want to pay for what I wasn't going to use. We have seen a positive return on the investment as new clients tell us they found us from the reviews on Google and Yelp. The support is excellent too!

Inconvénients :

As a main user of the platform I wish there was a way to be able to use the MMS feature to send out reminders for my customers to leave feedback once I send out the initial request. Also, would like to be able to have the platform in Spanish for some of my clients.

Réponse de l'équipe de Convuent

il y a 3 ans

Hi John, Thank you very much for your feedback. Regarding your response, the platform does in-fact send out reminder MMS messages automatically if one of your customers does not initially respond to the first request. Please give us a call so that we can make sure you have tis set up on your MMS/email feedback sequences. Kind regards, Convuent

Kimberly L.
Director of Sales & Marketing (É.-U.)
Construction, 201-500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Positive Change

5 il y a 2 ans

Avantages :

Very quick ROI, ease of use and over all visible growth in our company after consistent use.

Inconvénients :

I wish we knew about Convuent sooner. A software like this would have help us in our earlier years.

Réponse de l'équipe de Convuent

l’année dernière

Thank you for your feedback Kim.

David P.
dentist (É.-U.)
Santé, bien-être et fitness, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Convuent On line patient reviews

5 il y a 3 ans

Commentaires : On line reviews from patients very good. Customer service has been best ever!

Avantages :

Ease of use with adjustable features to customize

Inconvénients :

Not sure sometimes where the patient wrote their review. Like was it google or facebook?

Réponse de l'équipe de Convuent

il y a 3 ans

Thanks for your feedback David. Let's set up a call this week to discuss how you can easily identify the correct source of each review.

Jeff K.
SVP Marketing (É.-U.)
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Sound solution, easy and accurate

5 il y a 3 ans

Avantages :

Working with the Convuent was simple and efficient.

Inconvénients :

Not knowing about it sooner. Glad we found it.

Réponse de l'équipe de Convuent

il y a 2 ans

Hi Jeff, Thanks for providing your feedback. I am really glad to learn that CertFocus is having great success by leveraging the Convuent platform for collecting feedback from your Risk Management clients. Also that you went from 20 reviews to 276 reviews in only 3 months. That's great!

James C.
Owner (É.-U.)
Services environnementaux, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Excellent Company

5 il y a 3 ans

Commentaires : Great customer support, very helpful in implementing program and always answers questions right away

Avantages :

Very easy to use and very well put together

Inconvénients :

Can not complain about the program, customer support always helps with any issues

Réponse de l'équipe de Convuent

il y a 3 ans

Thanks for the great feedback Jim. Love helping you and Anna out anytime!

Dorian S.
Ceo (É.-U.)
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great product

5 il y a 2 ans

Commentaires : Excellent

Avantages :

Very helpful and a lot of great features

Inconvénients :

Sometimes forgetting about it, great but I’m not the most technical guy on the planet

Réponse de l'équipe de Convuent

l’année dernière

Great to hear that the platform is working out for you Dorian. Thank you for your feedback.