Avis clients sur Contractor Compliance
par Contractor Compliance4.5 / 5 21 avis Écrivez votre avis !
Publié le 29/05/2019
Great Value and Exceptional Customer Service
Commentaires: The Contractor Compliance Team was great to work with. They're friendly, diligent, and always available to answer your questions and help you navigate the Contractor Compliance system. Working with them was a very enjoyable experience, and it's clear that they stand behind their brand 100%.
Avantages: It's very easy to use as both a contractor and as a hiring organization. As a bonus, on the rare occasions that you don't know how to do something and can't figure it out for yourself, their support team has your back. It's great that we can eliminate spreadsheet tracking mechanisms and other archaic methods, and the automated features are a real time saver. It's also easier and more value-effective than other similar products.
Inconvénients: There are a few aspects that could be developed further, like reporting capabilities and contractor add-lists. The contractor compliance team is always soliciting feedback from its users though, and are constantly working to improve the platform and its functionality. I have full confidence that the software will keep getting better as time moves on.
Publié le 23/10/2019
Easy On-Boarding and Great Customer Service
Commentaires: When we initially had a call with Contractor Compliance they told us with confidence that the on-boarding is completed quickly and will go smooth. I thought, " we will see". Much to my surprise, they were true to their commitment. The team stays on top of everything and becomes an extension of our team. They work very hard to ensure we are satisfied and that our contractors are treated with the same high level of service.
Avantages: While the software is what we were interested in, it was the amazing customer service that really made our on-boarding so simple. They took a complicated process and made it easy and quick.
Inconvénients: It is difficult to get contractors to understand the benefit, especially when they never had to do something like this in the past. But once again, while this is a con, the service we receive from our team provides assistance and information for our contractors to better understand the benefits and they sign up!
Publié le 30/05/2019
Great product, great price!
Commentaires: Our overall experience was excellent! Contractor Compliance staff provided tremendous support during the implementation phase and are always available to assist with any issues or questions. Our contractors like it because of the low cost.
Avantages: It is easy to use and navigate. I also like the dashboard,reporting functionality, and being able to customize our requirements. Our contractors are able to see their requirements easily and communicate any questions or concerns easily.
Inconvénients: I would like to receive email notifications when contractors have questions, there is a document to review, etc.
Publié le 04/10/2019
Contractor Compliance saves me so much time!
Commentaires: Deciding to partner with Contractor Compliance was a great choice. We are now saving tons of time not having to reach out to contractors manually through countless calls and emails to reach our compliance obligations. Which leaves more time to actually monitor the safe work practices of contractors and keep our employees safe. Less time dealing with paperwork makes me happy :)
Avantages: The team at contractor compliance is so easy to work with. The enthusiasm and dedication of the team members, and their level of service to myself and my contractors is outstanding.
Inconvénients: The first few days after going live was a little stressful. I was getting calls from a lot of my contractors to get clarification on the program. But Contractor Compliance gave me all the tools and answers so i was prepared to take the calls and answer any questions that came up. After a few days i stopped receiving calls and things started to pick up pace. Within a couple of weeks we had 60+% contractors registered.
Publié le 08/08/2019
Excellent Customer Service
Commentaires: The process of implementing this program and getting contractors on board has been made easier by the tons of support of rep. He has been a crucial part of helping our contractors work through any questions they had and the many that I had. If there was any issue he was easy to reach and quick to reply with the solution. Before we had our shutdown and were to have many contractors in, Rep took the initiative to offer his help in getting all our contractor up to full compliance so we would have no issues getting anyone onsite.
Avantages: It is quick and easy to check the status of contractors and approve and reject documents. I also like the ease of communicating to contractors of why a document was rejected and they usually correct this in a very timely manner. I also like how you are able to customize your requirements to what your company needs.
Inconvénients: There were a few technical hiccups when starting to use this program but it was corrected very quickly.
Publié le 23/08/2018
Commentaires: Excellent experience with sales and support staff. highly recommend contractor compliance for all industries that deal with tracking insurance and training of contractors.
Avantages: App/Website is very user friendly and requires very little training.
Inconvénients: Only down side is not being able to access information when site is down or going through maintenance.
Publié le 21/08/2018
Commentaires: Customer service has been exceptional and helped me navigate through the site when I have questions.
The cost for managing Subcontractor information is fantastic.
Responding to general contractors request for information is quick and easy.
Inconvénients: I wish the automatic requests for email could be sent in a mass email as opposed to contacting each subcontractor individually. In a perfect world Contractor compliance would email my clients with reminders about documentation required as opposed to me going through the site and having to address each contractor individually.
Publié le 01/11/2019
Excellent intuitive and functional
Commentaires: This software program was exactly what I was looking for help us manage our contractors. There was a learning curve due to the number of users on my end. Contractor Compliance helped us overcome many obstacles to get the program up and running.
Avantages: Basic functionality with intuitive means to customize.
Inconvénients: Had a slight international look and feel, that was corrected in later revisions.
Publié le 17/08/2018
Contractor Compliance review
Commentaires: I have found dealing with Contractor Compliance team great but not quite comfortable with the processes not the training I received at the start.
The customer service was and is awesome!
They continue to work with us to fine tune our needs.
Inconvénients: I find the system still needs fine tuning as well I find it not as user friendly as it could be.
Publié le 20/08/2018
Great time saver!
Commentaires: CC has eliminated the need for an archaic paper process and the added benefit of a storage system for training documents has been helpful for smaller businesses in particular.
Avantages: eliminating the need to review paper documents and enhanced communication with the contractors has been a plus.
Inconvénients: Still working through growing pains, but the customer service has been excellent!
Publié le 22/08/2018
Contractor Compliance plays a big role in our day-to-day operation
Avantages: Simply put, It's user friendly. A simple tool and or solution that has removed countless hours of follow ups and eased the complexity of tracking our vendors. It has allowed me to monitor our contractors and ensure they are compliant to our needs and requirements.
Inconvénients: Very little not to like. It has helped our business track and stay on top of our contractors.
Publié le 12/08/2019
Both pros and cons
Commentaires: Overall I love the concept and customer service of Contractor Compliance. If they could improve the platform, it'd greatly improve my perception of it.
Ease of implementation
Our implementation specialist helped us greatly
Parts of the platform are slow and clunky.
About 10 seconds of waiting every time you filter by a specific criteria
Contractors cannot yet be tied to an internal company responsible person (host)
Publié le 08/03/2019
Great solutions support.
Hamilton Health Sciences needed a solution to have all records of hired contractor's/sub-contractor's managed in one location. Contractor Compliance met the needs we were looking for and was also flexible to incorporate our internal policies and procedures contractor's had to comply with.
Project Managers and Construction Managers are now able to view who's in compliance and even rate their experience with a contractor.
Avantages: Management of contractor/sub-contractor's certifications/credentials.
Sorting of contractor names. With a growing list, it takes longer to find a contractor in the list.
Selection based on alphabet would help.
Publié le 20/08/2018
Avantages: Contractor Compliance is so easy to set up and use. I have had very few concerns from our subcontractors not understanding how to use it. It has been very beneficial to our company.
Inconvénients: The exemption system has a few glitches but Contractor Compliance has been very easy to work with on this.
Publié le 17/08/2018
Avantages: This software enables our corporation to move safety to the next level and contractor compliance is a fantastic product to support that initiative.
Inconvénients: no concerns experienced with the software
Publié le 12/08/2019
I am a new user and it was easy
Commentaires: Great!! My training with the customer service rep was very good, he followed me through the process and made the use of the software very comfortable
Avantages: I like that this software is easy to use. I am a new user and the software if very user friendly. After talking to the customer service rep, I found it very easy to send emails and messages to our contractors.
Inconvénients: I wish there was an alert or notification system to let me know that I have something pending or to notify me that a contractor has uploaded information.
Publié le 17/08/2018
Commentaires: Very user friendly so far, and team has been invaluable when I need support. Great product.
Avantages: I like the dashboard feature and simple functionality of the site.
Inconvénients: I'd like a bit more control over employee requirements. Contractors sometimes add their main employee or the owner as a default even though their certifications aren't required. Despite marking their requirements as exempt, the employee still shows up as 0% compliant, rather than 100% which gives some peace of mind.
Publié le 08/04/2019
Happy New Customer
Avantages: Overall, the transition to Contractor Compliance has been excellent. The software is very simple to use making it easy to get compliance and maintain our database of suppliers. This was the ideal platform to meet our needs.
Inconvénients: We had a few hiccups during the post onboarding phase. I will say, the concerns were immediately addressed and it sounds a new procedure has been spun up to ensure that this isn't a future concern.
Publié le 24/10/2019
TBRHSC Review of CC
Commentaires: Great customer service! I adopted this program and became the administrator for our site. It was so easy to bring our site back up to speed thanks to the help of our service representative. He has helped get us back on track very quickly
Avantages: The software is very easy to use. It's a fast system to find contractors and have all documents in one place for each contractor.
Inconvénients: I have been administrator of this program for 6 months now and have not found any issues with it.
Publié le 14/01/2019
Quick and Easy Start Up process
Commentaires: Signing up was easy and effortless. The software has allowed us to streamline all of our contractor health and safety documentation into one platform.. at no cost! Our only regret is not having partnered with Contractor Compliance sooner!
Avantages: Very easy registration and start up. Within one week of our kick off with Contractor Compliance, 90 percent of our contractors were registered.
Inconvénients: Not being able to use videos/sound clips in uploaded training materials.
Publié le 18/09/2019
Commentaires: Representative has been great to work with. I've picked up recently without any instruction from previous employee who was handling our compliance matters and representative has been a huge help!
Avantages: Representative jumping in to help me pick up where another employee left off
Inconvénients: Need to use longer before giving honest assessment