Filtrer par :

Note moyenne

  • Note globale
  • Facilité d'utilisation
  • Service client

En savoir plus sur Heyday

Heyday est une plateforme d'IA conversationnelle qui aide les commerçants de détail à communiquer avec leurs clients en ligne grâce à des achats vidéo et à un chat en direct.

En savoir plus sur Heyday

11 avis affichés

Timothy M.
Customer service
Produits alimentaires, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 20/09/2021

"Impressive"

Avantages: Une collaboration exceptionnelle. C'est un produit qui fonctionne admirablement bien. En plus, le service à la clientèle est remarquable. On se sent entre de bonnes mains!

Inconvénients: Il n'y a pas énormément de points négatifs. Dès qu'il y a des améliorations ou points à corriger, Heyday est très réactif vis-à-vis les corrections!

  • Source de l'avis 
  • Publié le 20/09/2021
Erich S.
Erich S.
IT Director
Santé, bien-être et fitness, 11-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 19/03/2020

"Excellent web chat application"

Commentaires: I've enjoyed working with their team from the sales people to implementation specialists. They were all very patient and kind.

Avantages: I like how it works with Facebook Messenger so that regardless of if the user leaves the website, you can still have conversations with them.

Inconvénients: It doesn't currently work with inbound emails as a kind of 'ticketing system', which would be nice to have as a future feature.

  • Source de l'avis 
  • Publié le 19/03/2020
Guillaume S.
CEO
Agriculture, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 16/01/2020

"A key factor in our growth"

Commentaires: We are Montreal-based indoor vertical farm than produces microgreens for the local foodservice industry year -round.
-Every week we deliver freshly harvested product to over 50 establishment in downtown.
-Integartion of Heyday Chat as enable to streamline and simplify order processing, which is extremely valua ble considering the highly-perishable nature of our product and the large amount of deliveries we make every week .
-Without it, we would not have been able to experience a rapid growth while maintaining a direct sale strategy, which we consider a key competitive advantage in our B2B market.

Avantages: Increase productivity by automating the ordering process while maintaining a personalized approach to customer service
For our customer, simplify the restocking and respect of order deadline
Facilitates customer awareness of new product launch;
Facilitates customer feedbacks regarding service and product quality
Increased value proposition of our indoor vertical farm concept we are developping
As allowed to pursue sales growth through direct sale rather than third party distribution channels

Inconvénients: Dashboard could be a bit more user-friendly, but overall there's not much reason to complain

  • Source de l'avis 
  • Publié le 16/01/2020
Curt V.
Manager Customer Support Department
Vente au détail, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 26/03/2020

"Simple Intuitive Platform"

Commentaires: Heyday as a company is populated by thoughtful, interactive employees. Whenever we have contacted them for any reason, they are extremely accommodating, responsive, understanding and collaborative.
They remain one of the best in this regard.

Avantages: Heyday is very easy and intuitive to use. It has a very nice user interface with minimal sleek features. This platform allows our clients to contact us on their preferred time schedule.
The bot is able to reply to many basic questions, thus allowing our human agents the opportunity to work on more delicate/complex cases. The "price drop alert" feature is a favorite of ours as our particular website has a lot of fluctuation in pricing, this allows our clients to keep an eye on their desired purchases and buy them when the price is right!

Inconvénients: At the moment of adoption, the bot had some minor issues with understanding our clients questions, but as promised, through time and evolution, these issues disappeared. The data reporting could be more robust, but I do believe this is coming.

  • Source de l'avis 
  • Publié le 26/03/2020
Pierrick T.
Marketing Director
Vente au détail, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 21/09/2021

"One of our best partner"

Commentaires: We love our partnership with Heyday. Since our collaboration, our business as involve in terms of communication with our customer.

Avantages: User friendly, effective, an amazing extension of our business.

Inconvénients: nothing to say in this section. We are very satisfy with all that Heyday as to offer.

  • Source de l'avis 
  • Publié le 21/09/2021
Riccardo B.
Proactivity Leader
Vente au détail, 10 000+ employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 07/01/2020

"BEST DECISION OF 2019"

Commentaires: An extremely positive experience, it really impressed us the willingness to work with us since the very beginning, and the constant catch-ups to keep us up to date throughout the whole process.
HeyDay team is a reliable, adaptive and caring. When you switch from another provider, you always hope everything will be going in the best direction for the long term future, and it's exactly what happened!

Avantages: In the first place, the potential of the tool. By far, the best software we found available. Using Facebook Messenger platform really made the difference and the bot itself is able to manage a good number of conversations which leaves more time to our agents to focus on more complicated cases.

Inconvénients: Honestly, it was exactly what we were looking for.

  • Source de l'avis 
  • Publié le 07/01/2020
Dalila K.
Customer experience leader
Vente au détail, 501-1 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 20/01/2020

"Heyday for online chat service"

Commentaires: Great experience so far! We were one of the first businesses integrating the software. The whole team is listening to our needs and feedback which is extremely appreciated.

Avantages: That it's easy to use on a daily basis. No training is required, really intuitive.

Inconvénients: Nothing specific to mention. Heyday team is always listening.

  • Source de l'avis 
  • Publié le 20/01/2020
Utilisateur vérifié
Customer service manager
Vente au détail, 201-500 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 08/01/2020

"I would recommend it. Improvements can be done though!"

Avantages: - ease of use of the interface for customer service agents

Inconvénients: - bot not always relevant
- reporting very limited for now: can't extract google sheets, can't compare data easily etc

  • Source de l'avis 
  • Publié le 08/01/2020
Camille H.
Leader promotion des applications
Articles de sport, 10 000+ employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 17/01/2020

"Modern way to relate with your customer/user"

Commentaires: As a conclusion I would say that heyday is a strong feature that help us onboard members in the Decathlon experience.

Avantages: Heyday allows us to offer a modern way to create member accounts by connecting to our APIs.
For the user the first experience they have with Decathlon is friendly, intuitive and modern. We have great statistics also in terms of conversion rate to optin.

Inconvénients: It is kind of hard to get an overview of all potential funnels and flows and to then adjust texts for each flow to ensure a consistent journey for the user

  • Source de l'avis 
  • Publié le 17/01/2020
Müge U.
Marketing Director
Santé, bien-être et fitness, 11-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 21/07/2021

"Heyday is effective for growth"

Avantages: Great for keeping the track of orders and managing the stock and delivery dates. Customer feedback module is excellent.

Inconvénients: In my opinion the management panel should be designed in a more organized way since there are quite high number of features in management panel.

  • Source de l'avis 
  • Publié le 21/07/2021
Karim C.
Business developer
Articles de sport, 201-500 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 07/01/2020

"Great overall experience"

Commentaires: Amazing.

Avantages: Everything.
User friendly
AI technology

Inconvénients: Nothing. I do like everything on the app

  • Source de l'avis 
  • Publié le 07/01/2020