Avis clients sur Groove

Do More With Less

Commentaires : Significantly less manual work to manage a large pipeline of leads and opportunities. My team can focus on getting people on the phone and turning a No into a Yes while Groove takes care of all the pipeline management and messaging in the background. The integration into SalesForce and Gmail is also incredible too and we really leverage the tools like the message and link tracking to have the best timing on when we call customers. It's a great feeling to get the customer on the phone at the perfect time because we were able to see when they were engaging with our messages.

Avantages :

With Groove, leads are automatically put into the correct lines of custom messaging that makes guiding a customer through the buyer's journey easy. Before integrating the tool, my team had an extremely difficult time juggling 150+ leads/month coming from various industries and requiring custom lines of messaging. It seemed we were always playing catch-up and never playing from ahead. Now our team can cover significantly more ground and make more sales because Groove has finally automated manual work that should have been gone years ago.

Inconvénients :

I run into formatting issues with my templates that can cause major headaches. I'll spend 15 minutes touching up a flow after reviewing the analytics tab. Often times towards the end, I'll adjust one thing, like italisize a sentence, and some crazy formatting bug will ruin the whole thing and change all the spacing and formatting. And it won't let me undo it. It's difficult to describe, but basically, your formatting occasionally goes haywire all the sudden and 1 little adjustment screws up the whole thing. So then I do all the edits over from scratch...

Great Software, Salesforce Integration, Lead Engagement

Commentaires : I have had a great overall experience with Groove! Their customer service is impeccable and my user base enjoys the program.

Avantages :

I like that Groove provides an optional dialer with their license package. It provides a dialer within Salesforce so that calls, texts, and emails are all integrated into Salesforce. This makes prospect management a lot easier for my user base and grants transparency for management to see the activities of their reps.

Inconvénients :

Implementation was a hurdle, but it was less Groove and more my user base and general growing pains when implementing a new program to a big user base.

Let down by small points

Commentaires : It's overall a good software that integrates well with SFDC and gmail but is let down by small, but incredibly frustrating things. It is slow, it is very easy to delete your work and the most unforgivable thing it has just done to me is sent a flow out with the text in different sizes; I'd typed the email up within Groove itself, it's not like I'd copied and pasted in, it's embarrassing and not what you want a sales email to look like. The tracking features, and the fact it gives insight into all email reads is great, just let down by everything else. Spend some money and sorting out the pain points and then you have a good software but right now it's not finished.

Avantages :

Email tracking and integration with SFDC.

Inconvénients :

Changes font sizes, generally slow and crashes.

Getting Groovy with Groove

Commentaires : Overall it works well for our sales and customer experience teams but the ongoing maintenance and setup were tough.

Avantages :

Groove is native to Salesforce and we love this aspect. It allows us to update information directly from Salesforce. Their Support team is great and our CSM is very responsive at answering questions. The Flows are also very practical so that makes day to day outreach easier.

Inconvénients :

The implementation process was complicated and there were a lot of unknowns during setup. Groove has been pretty receptive to product feedback but they are still pretty early on in their building so you need to be ok with them not being able to do things.

Unlock Efficiency and Coordination with Groove Software

Commentaires : I used Groove as an intern in the pharmaceutical product development and research department to manage the team's activities, and I found it to be a very useful tool. We were able to efficiently cooperate on a variety of projects because to the software's smooth communication capabilities. By setting up shared tasks, monitoring progress, and exchanging files within the software, we were able to optimize our operations. Due to Groove's seamless connectivity with other applications we utilized, including Microsoft Office and Google Drive, it was simple to access and work together on significant papers. Overall, Groove really increased our productivity and kept us organized throughout the course of our research and development activities.

Avantages :

A wide range of capabilities provided by Groove simplify collaboration and increase output. Its user-friendly layout makes it simple for teams to interact efficiently by facilitating smooth communication, task management, and file sharing. Real-time communication is made possible by the software, which reduces the need for back-and-forth emails and speeds up decision-making. Easy file sharing and document collaboration are made possible by Groove's connection with widely used programs like Microsoft Office and Google Drive. Additionally, the program offers a unified platform for managing activities, allocating assignments, and monitoring progress on projects, improving overall effectiveness and accountability.

Inconvénients :

The learning curve of Groove is one of its drawbacks; it could need some initial time investment to become accustomed to its functions. Additionally, for small teams or individual users on a tight budget, the software's pricing options could be prohibitive. Despite Groove's extensive project management functionality, some complex customization possibilities could be missing compared to more specialist project management solutions. Additionally, some customers might think Groove's reporting and analytics features are lacking in comparison to those of specialized analytics platforms.

Groove offers many functionalities

Avantages :

Groove allows my entire organization to log and track emails coming in and out. Since most users do not have a full Salesforce licencse in our organization and rarely even login to the databse, Groove offers an inexpensive solution for those several hundred users to still engage our constituents right from their email accounts. It's easy to use and set up. It also offers a lot more functionality than my organization currently takes advantage of, like click-to-call straight from gmail, scheduling email flows (with just the right amount of human intervention), and a simple user-management.

Inconvénients :

Groove updates a lot (as Gmail and Salesforce update) so it is necessary to refresh your page several times a week. I don't personally see this as much of a hindrance but non tech-savvy users can sometimes get frustrated by this "inconvenience."

Great tool to align Customer Success and Sales

Commentaires : It was a very positive experience with Groove and I would highly recommend the product as a communication tool.

Avantages :

We love the auto-logging of emails to Salesforce.com. It's a very easy tool to set up and deploy. Due to its great integration with Gmail, we had a better understanding of the communication frequency we had with our clients. The email templates were also very beneficial.

Inconvénients :

I often found out that the Salesforce.com integration was broken for a user after the fact. It would be helpful to have sent alerts to the admins.

Groove

Commentaires : Groove has made it possible for us to communicate in real time through fast mass sharing of emails.

Avantages :

Groove is a tool that is being used across the entire institution. It has helped us in matters emailing. One of the things i like the most about it is that it saves on time when it comes to mass we mailing. By just a click of a button you can send emails to a large number of individuals. Groove has also help up in email scheduling. With it you area able to know the individuals who are most likely to reply your mails hence you reach to them first. With groove you are able to track the emails . It help you see who downloaded the mail and the location it was downloaded from.

Inconvénients :

The templates are hard to use especially for new user. Its mobility is limited given that it lacks a mobile app.

Jacob from Goshen College

Commentaires : The two times we’ve had questions, we have gotten almost immediate responses from you all. Thanks so much!

Avantages :

The email tracking feature is what our office uses the most. I and a colleague helped the rest of our office set up their meetings calendars, which really excited everyone! Obviously, the auto-logging feature with Salesforce cuts a lot of time for us and is the main reason we started partnering with Groove in the first place...

Inconvénients :

I know Groove has many more cool capabilities but I just haven’t had the time to explore them further. I am curious to know how Groove can continue to complement us when we change over to the Lightning Experience?

Consolidate team email in one spot

Avantages :

I love Groove and have enjoyed using it for the past year and a half! Everything can be found in my team's folder and new templates can be uploaded easily.

Inconvénients :

It can be difficult to integrate new teammates into this software. However, we have had a mostly positive success rate.

Groove is Great!

Commentaires : Groove's features have positively impacted my client and prospect outreach and engagement through tracking, reporting, making certain outreach attempts easier, and more. My overall experience with the software so far has been very good.

Avantages :

Groove's ability to link to other systems is very beneficial and saves a ton of time that would otherwise be spent duplicating and logging information. Groove has a lot of tools that are useful in my role and definitely improve my client engagement efforts. Email tracking through Groove has been a game-changer for my client and prospect outreach. Additionally, email templates can be loaded in, shared to other team members, and easily accessible right in Groove's email plug-in which has also significantly, positively impacted my outreach and engagement efforts.

Inconvénients :

It took a significant amount of time for my team and I to have Groove working properly and seamlessly with our other systems. There was some trial and error with manipulating Groove's settings to have all features functional and lots of communication internally to get to a point of proper functionality. I do think the benefits of the software outweigh the lengthy process to get everything working as it should but, it's something to note.

Groove saves my team time, and wasn't hard to learn

Commentaires : My experience with groove has been positive overall. Their sales team was not very pushy and they have been very proactive in ensuring our company adopts the program. Price point was 5/10.

Avantages :

My whole experience from procurement to implementation has been straightforward. The features do what they are expected to and weren't hard for my team to pick up and learn on their own. We have done a few training webinars but I'm seeing adoption and am able to iterate and change based on the needs of my market.

Inconvénients :

I haven't used their dialer tool so I can't speak to this, but there is some inability to customize certain hard-coded metadata in their UI. For example, I am in the education space and we sell directly to schools. There are many George Washington Elementary Schools and when running certain reports I am unable to attach items to the account because I cannot sort by state or parent account in salesforce.

Groove

Commentaires : We use Groove to create consistency with the message that we are sending to customers. We are able to share templates across the team that save us a ton of time and also allow us to keep the message the same from team member to team member.

Avantages :

I love so many things about this software. One of my favorite things is the calendar link that I can include in my email so that my customers can book time on my calendar at anytime.

Inconvénients :

There isn't much I don't like, honestly! One thing I find distracting is the notification telling me that my email has been opened. I appreciate knowing it has been opened, but when someone opens the same email numerous times, it can be frustrating! I'm sure there is a setting that I could change to eliminate that frustration though!

Amazing Customer Service

Commentaires : Overall great experience- the customer success/support team is amazing- they answer questions same day and are always willing to do an ad-hoc training or quickly jump in to diagnose a problem.

Avantages :

This software is pretty basic for email tracking- we mostly purchased it to make sure our sales reps were logging all of their activity and for the "Flows" feature. The flows feature is great and allows sales reps to set up pre-defined cadences an emails, overall it allows for more organization and time management from our sales reps.

Inconvénients :

Sometimes the admin features can be a little weird- it can be difficult to login as another user if you are trying to diagnose a problem since groove tries to login through gmail.

Groove filled in the gaps where Sales Force lapsed

Commentaires : Very positive. I have had at least 4 or 5 calls with Sage and he is always helpful and open to our feedback about how their features work with our dual sided market

Avantages :

Groove helped our dual sided market place connect our data with our 2 different types of clients and allow us to use merge fields and email tracking. I dont know what I would do with out the live updates of our sales outreach.

Inconvénients :

CVC import is difficult to use. The Flow interface is not always intuitive. I also wish the sales force reports were dynamic with flows. For example if the the report changes, the flow recipients' should change with the update.

Better service your customers

Commentaires : Groove provides us the ability to enhance our email communications with our clients and provides great intelligence to our service representatives on how clients are responding to their communications.

Avantages :

We love the ability to integrate Salesforce into Gmail as well as provide our service team members with tools to make their lives easier when it comes to communicating with our clients

Inconvénients :

There is really not much to dislike with Groove so long as you are OK with the per user cost that you will incur.

Great experience with Groove

Commentaires : It's been really good. i used to religiously BCC to salesforce and took a little bit of time to adopt Groove. Once I did, I saw how easy it was to go directly into opportunities/accounts and I'm a big fan!

Avantages :

Groove makes it so easy and seamless to connect your Gmail to Salesforce. Given those are the two tools that I live in on a day-to-day basis, Groove is a huge value add!

Inconvénients :

The hovering over email addresses can be annoying at times if it takes awhile to update the record or if you accidentally hover over someone else's email address. However, it's probably a necessary evil in order to quickly add people to an account within an email thread.

Daily use

Commentaires : Been a user for 3 years now and love it.

Avantages :

Automatically links all my emails to Salesforce.com without any effort on my end---even to the contact level. The work flows are great to set up for planned ahead outreach. Amazing sales tool.

Inconvénients :

Not sure I can think of something at the moment!

The Best Scheduling Function

Avantages :

I love the access to templates and the ability to create my own layouts to draft emails to students. The scheduling function is extremely useful too and allows me to set up specific appointments with my students.

Inconvénients :

I wish there were more options to have saved on your favorites page. Sometimes I find that I have emails I have to go back and search for more often then less.

Huge impact in productivity and automation

Commentaires : Excellent! It helps to focus my efforts on more productive tasks and saves me time.

Avantages :

I like many features but trackin your emails and helping to save templates for every different situation is really helpful. You can also access analytics in order to check what works and what doesn’t

Inconvénients :

I couldn’t sync the calls activity probably because it doesn’t connect automatically to NVM

Great Product, Above and Beyond Support

Commentaires : Groove is a great tool for a variety of different reasons. The calendar feature for "Schedule a meeting with me" is amazing alone. The ability to schedule outgoing emails is also clutch. Great experience with the tool and with support staff when looking for extended functionality and capabilities.

Avantages :

Constantly being enhanced based on customer feedback.

Inconvénients :

occasional issues with getting logged out and having to sign back in

Great outreach management tool, especially for companies not using one

Commentaires : Overall, very glad I get to use Groove. Would have been immense help at my previous company

Avantages :

Coming from a company that had no software like this at all, Groove is actually an extremely useful tool for keeping in touch with customers/prospects in a scheduled manner.

Inconvénients :

The tool has a couple small failures that do not allow user override such as an unsubscribe that does not allow sending, even after consent has been given. This could very likely be an admin problem though not groove.

Groove Review

Commentaires : Groove has made my job a lot easier with tracking and templates. The function of being able to see when emails are opened has been great and bad.

Avantages :

Allows you to track emails. Allows the option to connect to another application. Templates are available to use. Makes working through email more efficient. Can see when emails are being opened.

Inconvénients :

when updates happen you lose your templates created, that could be an update issue not groove issue. Sometimes it says its tracking but it really is not tracking.

The Best Tool for Sales Team

Commentaires : Use this tool every day to communicate with our customers, I think it helps us communicate much faster and effectively, it allows us to track emails, send mass communications and many more tools that I hope to discover

Avantages :

allows me to communicate very quickly with clients and track my effectiveness

Inconvénients :

The flow can not be sent, there is no related contact

Groove Review

Commentaires : Pretty good, very happy with everything!

Avantages :

I love that you can sync salesforce, gmail, and other softwares with groove so all the information you need is readily available!

Inconvénients :

The scheduling system is off. The fact that you still cannot create meetings with buffers on the :00, :30 doesn't make any sense!