Avis clients sur MyStudio

Importance of MyStudio in our Business Operations and Success

Avantages :

The software is simple to use, and their customer service team is always available to provide assistance and answer questions. It is used by all of the employees, ensuring that operations run smoothly.

Inconvénients :

The loading speed can be slow occasionally, but this could potentially be due to the location of the service.

MyStudio has SAVED our studio

Commentaires : Overall exerience is: It SAVED our studio during COVID. They treat you like a person not a number and make things individualized and TRULY care about their customers. They truly get to know you and your needs and WANT to see you succeed.

Avantages :

MyStudio has made the enrollment process a simple click of a few buttons. The app is so user friendly that ALL parents/students can use. There isn't any hidden surprises or fees or anything... the buyer feels comfortable in what they are enrolling in and what the prices are. What used to jam up our studio enrolling people took an extra employee dedicated to it and at least an hour every night to do so. NOW I don't have to have the extra employee and I can concentrate on instruction of students without distratction.

Inconvénients :

Sometimes I don't like that things are ever changing and developing and I have to learn the "new" way to do it, but honestly..... it's just me not the software. MyStudio simply changes things because they are ever improving and LISTENING to their customer and the needs and wishes.

Review of MyStudio

Commentaires : Overall good experience

Avantages :

Customer service is great. I like the seminars. Still learning some of the features.

Inconvénients :

I think once a person inputs their information for any purchase, is should auto fill for everything else and not have to be reinput. Also, I would like to sell personalized items that Century Direct does not carry. This includes logo t-shirt, hats, hoodies, etc. Maybe consider partnering with a Printing company that can tie in like Century Direct.

You must have MyStudio for your business!

Commentaires : I don't have anything else to think about switching other software but keeping MyStudio. MyStudio offers everything that I need for my business.

Avantages :

Mystudio has been so helpful ever since we decided to use it. Especially, managing trials and memberships has been so much easier such as enrolling memberships, and following trials with automated emails and text. over 90% of our membership has been through customers' phones using MyStudio App. No more Paper!!!

Inconvénients :

MyStudio has been great most time. MySutio has lots of tools to customize what you need for your business. I feel like I use 10% of what MyStudio offers...

Review for MyStudio

Avantages :

The cost factor, ease of use and being able to get answers

Inconvénients :

Wish we could talk to people more frequently when we have problems

Mystudio saves us money

Avantages :

We like the online registration tools and the ability to communicate much more effectively with customers.

Inconvénients :

Some features that have been advertised as coming soon 2 years ago, have still not come out such as quickbooks integration.

MyStudio Review

Commentaires : It is a great application that helped our small business a lot. It is highly recommended to use this for businesses.

Avantages :

It's easy to use. It helps our small business functions.

Inconvénients :

I haven't seen any cons so far. Hoping there's no issues in the future.

Best Software we have used!

Commentaires : Overall - this is the best software we have ever used and they keep coming up with more updates and upgrades.

Avantages :

Integration was SEAMLESS! This has always been the most difficult in using a new software but MS makes it easy. You can customize memberships and events to your liking so it is very flexible as well.

Inconvénients :

I am not very tech savvy so for me some things are not self-explanatory just by logging in but I believe it is because of the advanced options of this software. If i'm every unsure, I just reach out to the Customer Service team and they answer all of my questions!

Perfect for Running Martial Arts Schools

Avantages :

The essential KPIs (leads, trials, memberships, gross sales) are in your face every day! In order to run my school effectively, I need to be able to see the necessary data with ease, and MyStudio does that! I love that the company continues to listen to its everyday users, and MyStudio continues to upgrade its platform.

Inconvénients :

Like all CRMs, MyStudio has a bit of a learning curve. Once you familiarize yourself with its systems, you are able to perform administrative tasks intuitively and efficiently.

Great system for membership base

Avantages :

I love the automation email feature and the ease of tracking data .

Inconvénients :

Not being able to make class reservation.

There will never be a perfect CRM.

Commentaires : In the beginning they moved very quickly in updating things that customers requested, adding features and developments, and making adjustments as needed. They seem to have slowed some since then.

Avantages :

I love the app, and the ease of use for families. Information for my staff is clear and accessible.

Inconvénients :

There is no way to mark orders from "Unfulfilled" to "Ordered" to "Fulfilled". We do a lot of special orders, it would be nice to have the option to mark items as "Ordered". I have requested several times. Also, we need the ability to track stripes as well as attendances. Our students are required to get stripes to graduate. Parents need to be able to see attendance and stripes in the app. Also, we need to be able to clear attendance after graduation for anyone who did not test or graduate.

MyStudio Is AWESOME!

Avantages :

The customer service at MyStudio is second to none! They are always there to help whenever I need it. MyStudio is always improving too! They are constantly adding new features to stay ahead of their competition. They as us as users what we need and then they add that to the software. With my previous software, I never felt like they listened to my concerns. MyStudio is always asking us what we need and how they can improve their software to be the best in the industry!

Inconvénients :

There are a few features that my previous software had that MyStudio doesn't have. But as I said before, they are always adding to and improving their program to give us exactly what we need! The onboarding process was a little bit more tedious and difficult than I would have liked but once it was done, the software was so easy to use right away.

It removed 10-15 hours of work for me.

Commentaires : Great product. So happy that I switched from Rainmaker.

Avantages :

There are a number of features that I like about this product. Here are a list of a few of them: -Auto emails when payments don't go through -Students find their own answers in the app saving me time -Having a branded app helps build my company brand -Options to allow trials to pick their first day and they get promoted to watch my onboarding video automatically

Inconvénients :

-You can't do discounts codes for specific retail items -You can't set up Brand Ambassador discount codes and see their sales all in one spot -I wish there was an auto template that I could plug photos and text into for emails instead of trying to copy and paste into MyStudio

Easy to use, effective for business, friendly to customers

Commentaires : Since going live with mystudio, our location has seen a large increase in efficiency and sales. The ability to make the platform personalized various ways makes it so not only staff is happy, but your customers are too

Avantages :

customer facing POS & self program registrationalso the CUSTOMER SERVICE TEAM <3

Inconvénients :

The admin & book keeping side of things needs more love and care

Mystudio makes owning a karate school easy!

Commentaires : I have always had a great connection with the mystudio product and service.

Avantages :

I love that I can communicate with all of my members easily.

Inconvénients :

Mystudio can require that you move in and out of areas in the software constantly. I find that I have to run the software in two different browsers sometimes to access the information I need for a customer while communicating.

Great For My Small School

Avantages :

MyStudio is easy to use. I use it to update promotions, take attendance, receive tuition payments, set up special events, etc. It's great for me and my families!

Inconvénients :

The one feature I really don't like, which I despise is the pop-up when students check in that notifies them that they cannot check in because of an unpaid balance. It is class shaming and terrible. Payment is between me and the parents. Students should not be burdened with this information. I know my families are good to pay. Things happens. I have called about this and filled an suggestion, but was told that they had no interest in changing it. I would warn others of this if I recommended MyStudio.

Love MyStudio !

Avantages :

Easy payment processing and technical support

Inconvénients :

Basic answers aren't always easy to find in the archived articles on how to use the system

MyStudio is modern, professional, and easy to learn and use

Commentaires : I’m very happy to switch over from Zen Planner which was feature rich but overly complicated and had a dated and clunky user interface. The best part of MyStudio is that I can copy paste links for enrollment and retail purchase links into texts to my customers, they love it, we love it!

Avantages :

MyStudio has a clean and modern web based interface. There is a minimal buttons to learn while providing all the features necessary for martial arts enrollment management.

Inconvénients :

I would prefer the ability to speak directly to support or correspond via email as opposed to chat. I haven’t figured out if there are tutorial videos to learn about features that I am not yet familiar with such as automations and the CRM. We are currently using Market Muscles integrated (provides website opt in lead information)with Go High Level as our CRM… I would be interested in using MyStudio as my CRM but I need the capability to schedule and track appointments for new students and automated lead nurturing… the way I have it setup now, the website directs the prospect to a google calendar appointments page (provides by Go High Level) where they can schedule their own first free class

Let myStudio manage your members so you can focus on teaching!

Commentaires : The customer service at myStudio has been great, they can't always fix the things I want, but they always try really hard to! They are very responsive and good at keeping me in the loop on bug and feature requests I put in. I always feel like my opinion on requests is valued and that they are a company eager to learn from their customers.

Avantages :

I used to have everyone write me a check, give me cash, Venmo me, etc every month. Even when that was only 5 students or so in my early days, it was always such a hassle to collect on time from everyone. I now have over 50 students and I'm still growing, and I couldn't imagine trying to keep track of the logistics for so many people without myStudio. With myStudio, signing up is a breeze, students are automatically transferred from trial rates to full membership rates after a month, retail purchases are easy and self service, and we can even keep all our curriculum readily at hand for them to help practice from the app at home.

Inconvénients :

I still think the back end could use several improvements, that I am eagerly awaiting. I'd love to see the all program members view let me customize which columns it display for my participants. I'd also love some sort of integration between myStudio and Wix which I use for our monthly newsletter.

Amazing & Great Software, I just love it

Commentaires : I've used several studio CRMs - MindBody, ZenPlanner, etc - and they are all, in their own way, awful. MyStudio was recommended to me by a friend, who sold the benefits in terms of clients being able to enroll themselves for memberships, and use a member app to check in. But the self-enrolment benefits are offset by accounting and reporting problems, and a lack of flexibility in membership and product types. The software probably works well for high-throughput karate and TKD dojos, and is likely geared toward them. We stay with it for now because there is nothing obviously better out there, and the hassle of switching back to MindBody, etc, would be more than it is worth.

Avantages :

MyStudio saves me such a lot of time. I used to go through with new preliminaries to such an extent. I expected to plan them to come in and go over all alternatives and pursue the participation. It was to such an extent. Presently, it does everything consequently after I set up all messages and data clients need to have to be a part. All customers can utilize their cell phones to enroll or think about the program through the application. It is so natural to utilize anyplace any place they go.

Inconvénients :

Was somewhat hard to on-board understudies, however was most likely because of my comprehension of the product.

Satisfied but still working on things.

Commentaires : Overall I am satisfied with this program. There are still sections of the app that I am not happy with, however, the parts that are beneficial outweigh them. I would recommend it to other school owners with the warning that you will need to put aside plenty of time to set it up.

Avantages :

I like that this software is a "one-stop shop". I am able to chat with students, on-board new members, process tuition automatically, and upload curriculum. My favorite part of the app is the ability to have students purchase programs, events, and merchandise without a live staff member assisting them.

Inconvénients :

I did not like the labor-intensive set-up process. While I'm proficient in tech, the back-end requirements needed to get started were frustrating and overwhelming. I also don't like that the customer service team treats me like a novice after setting up and using the program for over three years. While I appreciate that they approach users in a standardized way, it wastes my time when I have a higher level question. Finally, I do not like the multi-step check-out process. It's a barrier to sales and can get frustrating to work through.

Potentially Great

Avantages :

-links to memberships that I can text or message people -easy payment processing -quick reports

Inconvénients :

-My biggest complaint is I feel very unappreciated as a long time customer. I was an early customer the first year MyStudio was created when there were few but several promising features to come. I recommended the company to many school owners. I stuck by them through their growing pains as a Premium White Label customer. Now, they have deemed me a non-premium customer and have created a new tier with new features that are inaccessible by me unless I upgrade from what was promised as their premium membership and is now an old, outdated plan. I understand the need for growth as a company, but as a businessman, it is very poor customer service to downgrade their premium members to make way for a new, more expensive premium membership option. It has been very disappointing, and when I’ve mentioned it, it was basically addressed as not that big of a deal in the grand scheme of things. That it was still cheaper than other software platforms.

Elite Review of My Studio

Commentaires : It’s great! I’ve been here since the beginning!

Avantages :

Ease of use, great essential features, customizable emails, simplicity of membership str

Inconvénients :

Poor lead management , would like to schedule automated emails and texts to specific individuals and be able to manage as in delete leases easier. Also the ability of the software to automatically update trials, and leads when they sign up.

The best decision I have made for my business

Commentaires : Mystudio application has help me managed my Martial School to the next level.

Avantages :

The ability to add information to help my students and how is it to manage payments

Inconvénients :

I feel that it is kind of difficult to navigate to different areas.

MyStudio just gets better and better!

Commentaires : Fantastic experience. Offering the opportunity for potential clients to just sign up from the App (or the URL they also provide) has not only saved us a tremendous amount of time but it has also saved us money. The front desk kiosk feature has all but done away with having to require a front desk person.

Avantages :

That they keep the end user (my members) experience in mind first. This make my business look professional and stand out from my competitors.

Inconvénients :

Nothing really. When MyStudio first released (2018?) they were missing some options I would have liked, BUT they were constantly updating and improving the needs and requirements of users and that is impressive and appreciated.