Avis clients sur Supremo Remote Desktop

Solution télémaintenance multi session au cout réaliste

Commentaires : Supremo permet d'intervenir facilement pour la maintenance à distance des pc / serveurs de mes clients a un cout raisonnable pour une petite structure. Etant en plus devenu revendeur supremo je le conseille a mes clients travaillant à distance dans cette période compliquée de pandémie

Avantages :

- Supremo fait le job de façon simple et efficace et remplace sans soucis Teamviewer / Anydesk à un cout plus abordable - La version business permet plusieurs sessions simultanées sans surcout prohibitif - Compatibilité Windows étendue (ancien et nouveau os desktop / serveur) - Support OSX / IOS / Android... bien que légèrement en retrait par rapport aux versions windows - La gestion du multi écran avec un mode permettant de visualiser deux écrans distant sur le poste maitre - La gestion des contacts en ligne ou en local au choix sans surcout - stable et rapide - support commercial et technique réactif et compétant. les demandes / besoins semblent être pris en compte

Inconvénients :

- l'obligation de selectionner par une radio box le mode demarrage ou installation permanente avec saisie d'un mot de passe n'est pas très intuitif et est tres perturbant pour les utilisateurs (un pre-choix demarrer serait plus instinctif) . - pas de possibilité d'installer directement via un script sans passer par l'usage d'un token en variable disponible en version business. - une fois installé pas possible d'épingler à la barre des taches - pas de copier / coller de fichiers ou dossiers distant / local, mais c'est annoncé pour 2022 :) - la gestion de l'uac , le cas de sessions ouvertes sous un autre profil utilisateur - manque de paramètre a passer pour l'installation automatique (par exemple la restriction d'hôtes) - EXTREMEMENT pénalisant l'impossibilité de sauvegarder / transferer le numéro d'id d'un poste de maintenance ( par exemple en cas de réinstallation changement de pc il faudras redéfinir le poste autorisé a accéder sur chaque client) - pas de package chocolatey pour le deploiement (je travaille dessus pour le rendre disponible) ni glpi / fusion inventory pour la gestion de parc

Utilisation de Supremo au quotidien

Avantages :

En comparaison avec les outils concurrents, SUPREMO, pour un excellent tarif offre des fonctionnalités équivalentes, voire supérieures. L'outil est stable et facile à utiliser.

Inconvénients :

Dans l'utilisation quotidienne qu'en fait mon équipe, il n'y a rien à ajouter comme fonctionnalité.

tu veux prendre le controle d'un ordinqteur à distance SupRemo est la Solution

Commentaires : satisfaisant

Avantages :

pas très couteux. le logiciel est compatible avec plusieurs système d'exploitation il peut se connecter à plusieurs ordinateurs simultanément avec des sessions différentes et des mots de passe différents et ceci de manière automatique si les mots de passe ont été préqlqblement enrégistrés.

Inconvénients :

quelques ralentissements et des petits bugs de courte durée mais presque récurrents

Un produit performant

Avantages :

Facile a mettre en œuvre, simple d'utilisation

Inconvénients :

Il manque un bouton d'acces direct pour le CRTL ALT SUPP

Trés bon produit pour la prise en main

Commentaires : Tester c'est appouvé.

Avantages :

Rapport qualité prix, c'est le meilleur produit. Grace à l'anuaire, nous pouvons rapidement nous connecter chez nos client

Inconvénients :

Seul bémol, c'est que l'on peux pas bloquer le clavier et la souris du poste client

Nous recommandons le logiciel Supremo Remote Desktop

Avantages :

Les prix de Supremo Remote Desktop sont excellents

Inconvénients :

Le partage d'écran ne se fait pas aisément

Très utile

Commentaires : Très satisfait

Avantages :

Pour prendre le contrôle d'un ordinateur à distance il est excellent

Inconvénients :

Aucun inconvénient c'est une bonne application

utilisation facile et pratique

Avantages :

logiciel pratique , facile d'utilisation , utile

Inconvénients :

le logiciel est facile d'emploi il n'y a rien de négatif à en dire

Best Remote Software

Commentaires : We do all the helpdesk and remote support with supremo. All perfect!!

Avantages :

Very easy to install and use and low use of resources

Inconvénients :

Request for assitance hould be an great improvement

Effective Virtual Platform

Commentaires : Supremo Remote Desktop remotely access and control PCs further it can be used for a virtual meeting by sharing screen even it can be used for a group to consider specific problem by sharing their screens. It is powerful, easy and complete solution that supports Windows, Linux, MacOS, iOS, and Android therefore it allows connection to any machine anywhere in the world.

Avantages :

You just need password to connect a remote desktop rather waiting acceptance of that person, therefore that remote PC may be off. New version seems more modern interface. It is reliable and secure and can be accessed only on the permission of the person at other side. Its powerful data transfer protocol helps to connect remote PCs without any configuration.

Inconvénients :

Sometimes it becomes difficult to operate as it lags. It is user friendly, however, mobile version is not so simple. It does not support printer. Connectivity problem irritates therefore users need strong internet connection.

Disenchanted Custommer

Commentaires : Supremo does the job, but leaves a lot to be desired in connection reliability.We really hope you take a good dive into this situation.

Avantages :

It's easy to use, has good price. It let us take full control of remote host so we can configure Windows on remote side.

Inconvénients :

Very frequent disconnections. Our Internet service is stable and very reliable, and after over 2 yr of use we are sure Supremo can be improved. TeamViewer does not present this problem.Maybe Supremo needs a mirror server in North America. If there is, we don't know or have no access.

My best choice for remote desktop

Commentaires : I solve my every day needs of remote support with Supremo

Avantages :

The software is very Ease of use and has all the features I need

Inconvénients :

I have all the feautures I need, maybe it will improve the Android version

Easy to Use, Easy to Fix

Commentaires : Been using it for 3 or 4 use, still using it, recommended to my collegues and they using it, so the cost is good, the easy of use is good .

Avantages :

It easy to use, easy for my client to download, once connected to a desktop I can fix 95% issue.

Inconvénients :

When used on a domain network, if end-user run in their profile, I have difficulty in using as Administrator, they have to enter the Admin login details and then I lose control of Supremo.

Great remote software, easy to setup and good value

Avantages :

I really like how simple it is to get this software working on a clients machine and how it has exactly the features that I need. It's a lot less money than other competitors for a license and it pretty much does the exact same thing.

Inconvénients :

Compared to other products, the network lag is a little more noticeable. I'm not sure why this is, but it is not a huge deal because I am saving a lot of money on the product and I am willing to deal with a slight delay.

Coming From Teamv... experience

Avantages :

Great software for reasonable cost. Licencing much better compared to others (and particularly the one above (no problem when transfering licence to another new PC !) ...

Inconvénients :

Using chars in interactive session password comes with some difficulties when discussing with customers by phone (did you say "u", no "o", plesae restart ....) ...Only numbers was (before) a better solution for me ...

THE alternative

Commentaires : Started 20 years ago with LogMeIn. Went over to Teamviewer.
Had to search a new solution to give support to my customers as Teamviewer was way to expensive.
Supremo is the only tool that suits me perfectly at a low price.
Never had to contact the support as the software never let me down.

Avantages :

Ease-of-use Had to wait for Mac support but now it's there ! Contact-list Branding

Inconvénients :

No negative remarks. Just needed to have a lot of patience for the MacOS support

Remote power user that works in almost every use case

Commentaires : Just works.

Avantages :

Whenever you need full control of a remote desktop, especially when you need to do administrator-level jobs (eg. installing software).

Inconvénients :

I feel sometimes uncomfortable with some customers with the fact that remote user wins over local user when using the mouse. Useful but I feel that I'm having too much control. User interface is very effective but not so stylish.

Excellent remote access app.

Commentaires : On the whole a solid app that does what it says on the tin. For host users who have single monitors connected to their computers, this is probably the best overall software on the market.

Avantages :

Getting the host user to go through the steps required to install and use the Supremo software is pretty easy. As a caveat we do use other software that advises on the local (remote) screen where you are in the preparation stages, which Supremo does not do. Otherwise we would have awarded 5 stars in this category.

Inconvénients :

It can't handle multiple monitors at the host end, so sometimes you have to ask the host user to move windows from one monitor to another.

Good solution on remote desktop.

Commentaires : Give support to our customers.

Avantages :

It is a good and afordable solution to replace Teamviewer.

Inconvénients :

Does not have 2FA Auth, what is needed to give garanties that no one could access computers without permission if some ATO happens.

Good remote support software

Avantages :

Ease of use. Good price for the value. Always receiving updates.

Inconvénients :

Remote deployment need improvements. Maybe next releases.

The one to help desk

Commentaires : My experience is good, good technical support, good price and it is powerful in its use

Avantages :

It is powerful, easy to use, with great options such as calendar, administration, etc. It is a great choice at a good price.

Inconvénients :

Maybe fewer steps for the connection would be better

Game changer

Avantages :

We liked the ease of use and easy integration with our customer base. We had it installed and running in minutes.

Inconvénients :

Nothing to report. When we started there was a problem with our language pack (portugue from Portugal ) but they were very fast to handle that.

Constantinos Review

Commentaires : Excellent experience.

Avantages :

Easy connection with client. Personalisation.

Inconvénients :

Copy/paste from/ remote station. Easier and faster customer supremo download facilities.

Very easy and not expensive

Commentaires : Allways working without errors

Avantages :

It´s very frendly to use, have all we need to remote acess and less expensive than the other simillar programs

Inconvénients :

Nothing because i enjoy very much thi program

Very good piece of software

Avantages :

Easy to use, easy to install, not too expensive

Inconvénients :

Frequently unattended disconnexions while using it