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Solution de réservation sans commission pour le secteur hôtelier. S'intègre au site Internet de l'hôtel.

En savoir plus sur freetobook

Avantages :

Excellent stripe integration for credit cards. Small fee to freetobook for setting up then 1.4% that stripe takes).

Inconvénients :

They also have limited integration with platforms we want to use.

freetobook - Notes

Note moyenne

Facilité d'utilisation
4,4
Service client
4,6
Fonctionnalités
4,3
Rapport qualité-prix
4,7

Probabilité de recommander le produit

8,4/10

freetobook a reçu une note globale de 4,6 étoiles sur 5 d'après 16 avis d'utilisateurs publiés sur Capterra.

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Radka
Radka
manager (Slovénie)
Immobilier commercial, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy, simple to use

5,0 il y a 5 ans

Commentaires : - great and fast support

Avantages :

It's very simple to use and all basic component, which you need to start and work are free of charges

Inconvénients :

- calendar in channel manager to close out the channels is too much complicated - miss the connection to the google Hotel Ads - for the moment can be used only in UK, would be nice to use it over EU countries

Réponse de l'équipe de freetobook

il y a 4 ans

Thank you for your feedback and kind words Radka. I will take on board your comments re Google HPA and hopefully this can be addressed :)

Annie
Owner (R.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great Product and great custome service

5,0 il y a 2 ans

Commentaires : Collates all calendars accross multiple OTAs User friendly and guest booker friendly

Avantages :

Seamless integration, idiot proof training videos, cost effective

Inconvénients :

nothing I can think of

Ian
Joint owner (R.-U.)
Hôtellerie, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Brilliant, professional and supportive company

5,0 il y a 2 mois Nouveau

Commentaires : We ran a Guest House for 3 years and Freetobook were our Channel Manager. In the entire time we used them, they were absolutely fantastic. Any question/query we asked was quickly answered. We weren’t dealing with an “outsourced” customer service department, so everything was clear. It truly felt like a “partnership” rather than a service provider we used. When we sold our business, Freetobook made the transfer over to the new owners simple. All the other service providers we were using made the transition unbelievably difficult both for ourselves and the new owners. In our opinion you will never find a better Channel Manager than Freetobook. Awesome!

Avantages :

Simplicity to use and robustness of the product. Customer service was also exceptional

Inconvénients :

There is nothing I didn’t like about Freetobook.

Terri
Owner (Canada)
Hôtellerie, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

A lot of manual input

3,0 il y a 4 ans

Commentaires : There was a lot of manual input required for the "free" application.

Avantages :

I was able to manage my rooms. There was also a direct booking function.

Inconvénients :

The function to manage rooms on multiple platforms was expensive so I had to be on top of the bookings to ensure I didn't get double bookings. I could only put one room on an OTA and if I took a direct booking I had to ensure that the room was available and/or close it out on the OTA first.

Réponse de l'équipe de freetobook

il y a 4 ans

Thanks for the feedback. I can see that you used the system just over three years ago for a short while and, as you mention, did not take up any of the chargeable services. The channel manager is the service that would have put an end to the manual inputting of third party bookings and risk of double booking. After an initial setup fee the only ongoing cost is #1 per booking made via the connected channels (so never your own bookings) and these are capped at a maximum of #49 per month. In quiet months like we have seen many of this year (2020 - covid) there have been MANY monthly invoices going out at #0... ZERO... all the while our usual support levels have been available for all customers and the system has not stopped doing what it does. If you'd like to give us another try and see all the features we've added since you left please get in touch with us!

Derek
Administrator (R.-U.)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Aberfoyle Inn recommends Freetobook

5,0 l’année dernière

Commentaires : This has been a godsend to our business, it's features are easy to use, understand and implement to our staff, the cost is inexpensive but if using a few OTA's I would definitely recommend the channel manager feature, it saves so much time and effort allowing us to concentrate on the guests instead of a computer

Avantages :

Freetobook is so easy to use, set up and integrate with current systems

Inconvénients :

Nothing yet, so far I have nothing but praise for Freetobook and its care team.

Karen
B&B owner/operator (É.-U.)
Hôtellerie, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Excellent product and service

5,0 il y a 2 ans

Commentaires : Primary benefit is the customer service, it is easy to get help when it is needed. following close behind is the cost, I only pay for add-on features and the price of those is reasonable.

Avantages :

Easy to transition from previous software and easy to use. I pay for what I need.

Inconvénients :

I have not come across any cons that have not been dealt with promptly.

John
Owner/manager (R.-U.)
Loisirs, voyage et tourisme, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Its free and better than all the other reservation systems I tried

5,0 il y a 4 ans

Commentaires : After quite a time getting to know and understand the software and having many questions answered by their good support sytem we took the plunge. We had been on several other systems free trials but rejected them all. In short it worked form day one and online booking has been a big success. It has saved us a lot of work over our old system and is free apart from credit card integration.

Avantages :

You can try it free for as long as you like as long as you dont want any of the excellent extra services. this means you can get it all set up like your present sytem and working before you mave over. It works and is flexible enough for our quite complex pricing system. Response to questions is very quick. No downtime. Excellent stripe integration for credit cards. (Small fee to freetobook for setting up then 1.4% that stripe takes) Can collect credit card details at booking time or send an invoice after the booking has been made and you have checked things over. There have been several improvements while we have been with them.

Inconvénients :

It took quite a while to get it to imitate our current pricing strategy. Not particulalry intuitive and as most of these systems is aimed mainly at hotels and b and bs. However with a bit of effort it can be made to work perfectly for self catering like us. Daily use is now simple.

Réponse de l'équipe de freetobook

il y a 4 ans

Thanks very much for your honest and lovely review John. :)

Paula
Director (R.-U.)
Hôtellerie, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Efficient, Dependable and cost effective with great support

5,0 l’année dernière

Commentaires : No problems and very happy with my experience, I see no reason to change my freetobook booking system in the foreseeable and the cost when i do compare to other options (even including all the extras added on) are still cheaper than the competition.

Avantages :

Its user friendly, I've never experiences a technical error in over 4 years, its easy to customise and adapt as the seasons, guests change and pricing ebbs and flows. It does what it is supposed to do and i can relax knowing my booking system 'just works'. The support is second to none with timely responses from the team.

Inconvénients :

Dynamic pricing and more OTA links would be a bonus but the team are constantly updating and improving with dynamic pricing coming on line soon and the ical link as a back up is useful.

Dave
Owner (R.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Perfect solution for a small (or probably larger) business

5,0 il y a 9 mois

Commentaires : It runs the back end of our business, processes payments, keeps us in touch with customers and manages availability. It is an excellent tool and is priced to help business. Their online prescence is also excellent, working with partners (and how I wish some others knew what this is!) to make sure the right solutions are implemented.

Avantages :

Freetobook is easy to implement, simple to use but flexible enough that it can be customised for more complex needs. Support is fantastic and our business could not run without it.

Inconvénients :

Many features are chargeable add ons, but the core system is free - you get what you pay for. Would be nice if there was a simpler (all in) package, but would be complex to provide with the current model.

Anabell
Director (R.-U.)
Hôtellerie, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great starter channel manager

4,0 il y a 8 mois

Commentaires : I would recommend this if you only have plans of having 1 or 2 properties.

Avantages :

Ease of use Value for money Good customer support

Inconvénients :

As we increase our properties, we have outgrown the platform. There are many functions we need that is not supported. They also have limited integration with platforms we want to use.

Maurizio
Manager (Tanzanie)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Für unser Unternehmen Top

5,0 il y a 7 mois

Commentaires : Sehr positiver Gesamteindruck.
Das Supportteam ist sehr professionell.
Wie bereits beschrieben, nur in englischer Sprache, das ist einzige Kritik in dem Sinne.

Avantages :

Der Kundensupport ist genial und reagiert sehr schnell. Die Kosten sind sehr niedrig, was heutzutage in diesem Bereich selten ist. Wer Zusatzfunktionen will, kann diese dazu kaufen.

Inconvénients :

Ein wenig unübetsichtlich aufgebaut und nur in englischer Sprache.

Amanda
Owner (R.-U.)
Hôtellerie, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Valuable for integrated booking and payment

5,0 l’année dernière

Commentaires : Overall happy with it as serves me well - I haven’t looked at alternatives so not sure if it is the best out there in terms of functionality and value.

Avantages :

I was able to set it up and test, fine-tune and set live quickly without any previous website building experience

Inconvénients :

Calendar view options are not ideal and I’d love to have the more up to date functionality without having to use the daily pricing calendar.

Adrian
owner (R.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

It's free, it works like a dream, what's not to like?

5,0 il y a 5 ans

Commentaires : All our bookings are made using Freetobook. Most happen online from our own website but occasionally we add a manual booking that comes in over the phone. Both routes work absolutely fine.

Avantages :

100% reliability. No downtime that I have been aware of. The booking system itself is completely free. Good value card management link with Stripe that has also worked flawlessly over the 18 months I have been using it.

Inconvénients :

The graphics of the interface are rather dated but I'm all about functionality so that really doesn't bother me.

Réponse de l'équipe de freetobook

il y a 4 ans

Thanks very much for your honest and kind review Adrian! :)

Sandy
Guest house proprietor (R.-U.)
Hôtellerie, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Simple, practical and transparent

5,0 l’année dernière

Commentaires : I have had a very positive experience using Freetobook who I changed my business to during Covid lockdown as my current provider had me locked into a contract whilst during that time I had no income.With Freetobook if I do not earn I do not pay. No hidden charges and a simple comprehensive system with great customer support

Avantages :

The system is designed so that someone with limited digital knowledge can easily navigate the system

Inconvénients :

Nothing I have had no problem at all with the software

Claire
Owner (R.-U.)
Loisirs, voyage et tourisme, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Perfect for any hospitality business

5,0 l’année dernière

Commentaires : Easy to set up, easy to use, makes my self catering business run alot smoother, and reasonably priced

Avantages :

The range of features and add ons it had which makes the booking system automatic and stress free.

Inconvénients :

It could do with a feature where you can set up weekly pricing rates instead of just nightly and then have to set up discounts for different night stays

Matt
owner (É.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Tried free trial

1,0 il y a 5 ans

Avantages :

Looked good in the demo, cant' get it to work, can never get the login email - no response from company

Inconvénients :

didn't get to try it, would like to.......

Réponse de l'équipe de freetobook

il y a 4 ans

Hi Matt, I realise that this review is very old (I've only just come across this site today - Nov 2020) but I can see that you have an account since March 2019 and logged in as recently as yesterday so I guess whatever the problem was has been well and truly resolved by now. :)