Avis clients sur CometChat

En savoir plus sur CometChat

Text, voice & video chat API for building scalable, secure, and modern chat apps for mobile and web that drive user-to-user engagement

En savoir plus sur CometChat

Avantages :

How easy it was to integrate and the customer service and the pricing.

Inconvénients :

There is a little bit delay in getting replies from the team but at the end it usually comes together.

CometChat - Notes

Note moyenne

Facilité d'utilisation
4,2
Service client
3,4
Fonctionnalités
4,6
Rapport qualité-prix
3,9

Probabilité de recommander le produit

6,9/10

CometChat a reçu une note globale de 4,3 étoiles sur 5 d'après 14 avis d'utilisateurs publiés sur Capterra.

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Gregory
Director (Australie)
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent Software

5,0 il y a 4 ans

Avantages :

Integrates really well with Wordpress site and Buddy Press

Inconvénients :

Its expensive and support is a bit slow. They also need a better dashboard

Réponse de l'équipe de CometChat

il y a 4 ans

Thanks for your feedback :) It's wonderful to read about the experiences our users have with the product. Will surely bookmark your suggestions too!

Alejandro Javier
Alejandro Javier
CEO (Mexique)
Utilisateur LinkedIn vérifié
Logiciels, 2-10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Alternatives envisagées :

In addition to having a good system, the support is excellent.

4,0 il y a 2 ans

Commentaires : I managed to develop an application with chat and video conferencing thanks to CometChat.

Avantages :

The documentation, the available examples, and the great variety of integration with different programming languages, and the sub-integration with different frameworks guide you on the way to integrate chat and video conferencing in your application.

Inconvénients :

They need to delve into the methodologies of each framework since even if they propose a pre-made visual interface, it does not comply with the flow of the framework (Ionic-Angular-Capacitor App). It takes a long time to achieve a perfect adaptation.

Réponse de l'équipe de CometChat

il y a 2 ans

Thank you for your kind words and your feedback.

James
James
CEO (Canada)
Utilisateur LinkedIn vérifié
Divertissement, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Did not live up to sales agreement

3,0 il y a 4 ans

Commentaires : Used it for years to service our social community peer to peer chat needs. NOT worth the new price structure they have

Avantages :

-Gateways for various platforms to be tied in. -Service to take load off of our servers

Inconvénients :

-Support slow and typically took several attempts to have bugs fixed (usaully tells you that its working when its not -Recently changed their business model and those of us who purchased are being forced to pay fees which the original sales contract said would never happen

McKenzie
CEO (É.-U.)
Capital risque et capital-investissement, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Great for Wordpress Apps

4,0 il y a 2 ans

Commentaires : It helped us create an online chat community without using Buddypress or an external social network.

Avantages :

Enables Wordpress products to offer a light community without heavy coding.

Inconvénients :

The UX design could use some work. My staff has to work on it so and added time to our product development. Its over priced for the value and now there's new competitors now that are way cheaper.

Allie
Allie
Company Owner (É.-U.)
Utilisateur LinkedIn vérifié
Divertissement, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Changed Business Model

4,0 il y a 4 ans

Avantages :

Relatively easy to use. Intergrates with many platforms.

Inconvénients :

They recently changed their business model and now the plugin that I purchased (8 months ago) is not supported. If I want CC on my dating website I have to $$ monthly. Customer service is slow. It takes a min (usually) of 2 days to hear back from them and then a couple of days after that to solve the problem.

Supriya
Product Operations Head (Inde)
Logiciels, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Love the product!

4,0 il y a 4 ans

Commentaires : Would definitely recommend to give Cometchat a try

Avantages :

CometChat is easy breazy to integrate, takes less than 5 minutes to set up on the website. I can customise the chat feel and features without any technical knowledge. Their pricings are modest and acommodate everyone's budget.

Inconvénients :

Support takes time to get back issues are resolved nonetheless.

Neo
Marketing head (Inde)
Logiciels, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Its been only a month but I am lovin' it

5,0 il y a 4 ans

Avantages :

We recently developed a healthcare website & our rather new in the industry. Not being from a technical background, I was looking for a product that could be easily integrated and handled. Their support team was quite patient with us, they answered each and every query in detail. We have also implemented their role based access model, this is something which no other product has. I am actually seeing the ROI coming in from that. Till now the experience has been good. I hope this continues

Inconvénients :

Support could be a little better. There is a little bit delay in getting replies from the team but at the end it usually comes together.

Kshtiz
Product Head (Inde)
Logiciels, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Easy to integrate, took us barely 5 minutes to set it up on our website

4,0 il y a 4 ans

Commentaires : Certainly improved my website's engagement.

Avantages :

We wanted SDK for our app. Managed setting it up very quickly. WE did come across some problems but they were taken care of then and there. I especially like their product offerings. I have worked with some chat integrations before, while they were okay, they never had rich features like CometChat.

Inconvénients :

Support is not the best right now but we did manage to receive personalised communication when we reached out to them.

NOBLE
Principal Engineer (Nigeria)
Comptabilité, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Excellent

5,0 il y a 4 ans

Commentaires : All applications now appear seamless, no issues with communication thus far

Avantages :

I love the monitization features as well as the compatibility of the app during integration with other apps or even into websites.

Inconvénients :

The customer support in North American region could be better. I personally believe that this may be attributed to a difference in time.

Ashher
Ashher
Ceo (Pakistan)
Utilisateur LinkedIn vérifié
Médias de diffusion, 2-10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Cometchat Is Awesome Application For Communication Needs

5,0 l’année dernière

Avantages :

It's super easy to integrate To your Website or blog so More of your audiences can interact through Voice, Video,or Even Text messages..

Inconvénients :

The Company Should Do More advertising For this Amazing Software that is Handy youse for untech person like me, And Make it famous so everyone can Get benefits out of it..

Réponse de l'équipe de CometChat

l’année dernière

Thank you for your kind words :)

Syed Ehtisham
Syed Ehtisham
CEO (Pakistan)
Utilisateur LinkedIn vérifié
Marketing et publicité, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Not Happy With The Support

3,0 il y a 11 mois

Commentaires : The product is good, but their support is worst

Avantages :

Multiple ways of communication for multiple users.

Inconvénients :

Their Support is not good, They tooked a long time to reply until i get really angry. The Support team was not very knowledgeable.

Mayer
Client relation manager (É.-U.)
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Amazing

5,0 il y a 2 ans

Commentaires : Just integrating comet chat made it very easy for clients and service providers to interact

Avantages :

How easy it was to integrate and the customer service and the pricing.

Inconvénients :

Everything is working perfectly no cons on my end

Darren
Web Developer (Australie)
Internet, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great features but expensive

4,0 il y a 4 ans

Commentaires : We used Cometchat on a Buddypress site.

Avantages :

The features of Cometchat are really great. Love the way it integrates with Buddypress

Inconvénients :

Really expensive, Customer support and Dashboard not the best

Siobhan
IT Admin (R.-U.)
Comptabilité, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Best in Class Chat Integration- Love it

5,0 il y a 4 ans

Commentaires : Chat Integration

Avantages :

Comet chat is so easy to Integrate, It also has very customizable SDK and Loads of other features.

Inconvénients :

The support particularly in North America can be glitchy and it generally takes some time to get in contact with a support staff.