Avis clients sur Cognigy.AI

En savoir plus sur Cognigy.AI

Cognigy is a low-code Conversational AI Platform for Contact Center Automation.

En savoir plus sur Cognigy.AI

Avantages :

The platform offers seamless integration into various back-end systems and the ability to connect it to many different communication channels, including Web, phone, social media, and mobile apps.

Inconvénients :

Whenever I discover something I don't like I send a Feature/Change request and it's gone.

Cognigy.AI - Notes

Note moyenne

Facilité d'utilisation
4,6
Service client
4,7
Fonctionnalités
4,5
Rapport qualité-prix
4,8

Probabilité de recommander le produit

9,2/10

Cognigy.AI a reçu une note globale de 4,8 étoiles sur 5 d'après 15 avis d'utilisateurs publiés sur Capterra.

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Christian
Christian
Chief Technology Scout (Allemagne)
Utilisateur LinkedIn vérifié
Automobile, 10 000+ employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

The best Chatbot solution I could find

5,0 il y a 4 ans

Commentaires : My Company is really large and works in many different sectors so we looked for a solution that can be applied to all our usecases including internal IT Support, Automation of Workflows, customer Support and much more. The solution is easy to understand so we can enable small Teams within each Business unit to build the chatbots themselfes with very little administrative effort.

Avantages :

I compared about 60 Solutions to find the proper Software Fitting all our Enterprise Needs and I'm glad I found Cognigy. Their solution is really easy to use, their Trainings are easy to understand and the Support is great. Whenever I run into an issue their Team takes care of it really fast and whenever I submit a bug or Feature request I can be sure it won't take long to Change.

Inconvénients :

This field is mandatory so I need to fill it though I don't have bad experiences with them. Whenever I discover something I don't like I send a Feature/Change request and it's gone

Alexander
Conversational AI Engineer (Allemagne)
Services et technologies de l'information, 501-1 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Powerful low-code Conversational AI Platform

5,0 il y a 7 mois

Commentaires : Cognigy has been a powerful software platform that lets developers build industry-standard chatbots with comparably little effort. By the help of various tutorials offered by Cognigy, even inexperienced developers will get started quickly. Experienced JS/TS developers will find it easy to build custom extensions e.g. for REST APIs which allow leveraging the full potential of Cognigy virtual agents.

Avantages :

The node-based architecture for conversational flows through which a lot of coding effort becomes superfluous. When facing obstacles related to agent development, I've been readily getting help from Cognigy Support, which were very responsive and helpful.

Inconvénients :

Cognigy offers a wide variety of features, not all of which are easily accessible. At this point in time, parts of the documentation are rather hard to find. I also found certain examples in the documentation to be inexplicit at times.

Skyla
Skyla
Application Administrator (Australie)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 5 001-10 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Surprisingly Easy and Remarkably Effective

5,0 le mois dernier Nouveau

Commentaires : Overall I would recommend Cognigy.AI to anyone who wants to develop conversational AI. If you are currently using another solution or just starting out I recommend checking out Cognigy.AI and seeing how it works for you. I honestly think you will like it.

Avantages :

Easy to get started with the free trial. The Trial does not require credit card details, and functions until you are ready to make the leap and upgrade. You can get right in and start creating your vision of a conversational AI. It is easy to start and easy to plan. Cognigy.AI is laid out well and allows for both simple and efficient implementations, but with heaps of compatibility and advanced options for those that need them. Congnigy.AI actually does what you expect it to do right out of the box.

Inconvénients :

Would be good to see more emphasis on a desktop app as well as the web based solution.

Maite
Consultant CAI/ Backend Developer (Italie)
Services et technologies de l'information, 1 001-5 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Easy to use platform

4,0 il y a 7 mois

Avantages :

Easy to use and establish chatbot in organization. User interface quite intuitive.

Inconvénients :

Sometimes I do not find a feature I would like to implement, either in the UI or in the documentation.

Daniel
Teamleiter DS & CAI (Allemagne)
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Cognigy.AI

5,0 il y a 7 mois

Avantages :

According to the latest IDC MarketScape study, Cognigy.AI is currently the top conversational AI platform on the market. That's because the platform is both extremely user-friendly and powerful. The platform offers seamless integration into various back-end systems and the ability to connect it to many different communication channels, including Web, phone, social media, and mobile apps. With the Cognigy platform, a high degree of flexibility and a fast implementation can be achieved.

Inconvénients :

Internal Reporting / KPIs should be enhanced in the future.

Anna
Consultant Conversational AI (Allemagne)
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Cognigy.AI is a good tool to develop bot quick and efficient

4,0 il y a 7 mois

Commentaires : Cognigy.AI helps to create chatbots for our customers. With Cognigy.AI it is possible to create bots that help the consumers of our customers in plenty ways. Additionally we can use the platform to create bots internally for our company which can be used be collegues to be better informed about specific topics or where they can get help with e.g. writing an abscence message when the employee is sick.

Avantages :

The easiness of the tool is very powerful. You don´t even need to be a developer in order to create (uncomplicated) bots. The videos are very helpful to get into the platform and the more often you use cognigy the more features you will get to know.

Inconvénients :

The Insights about the bots are helpful but I would prefer it a bit more customzied. So that the developer itself can decide which KPIs are needed and that the graphs can be easily change (e.g. the timing horizon, what kind of chats should be counted). The insights platform is a good start but has a lot potential to be improven

Daniel
Student (R.-U.)
Logiciels, Auto-entrepreneur
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

A great learning Platform

5,0 il y a 4 mois

Commentaires : A great experience and as an MSc Artificial Intelligence student, I would like to be one of their employees in the near future.

Avantages :

I recently came accross Cognigy.Ai while searching the web for a possibility to learn how to code a chatbot. Since I found this site, I have decided to take their free courses adn even thinking of taking their paid courses. I hope to call them and ask for the cost of taking the paid courses though as they have not shown the cost in their website.

Inconvénients :

I'm actually struggling to find the cost of the paid developer course as it has not be made known on the website. Other than that, nothing else.

Utilisateur vérifié
Digital Experience General Manager (Arabie saoudite)
Utilisateur LinkedIn vérifié
Télécommunications, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Cognigy.AI is the right choice if you want more than FAQ chatbot.

5,0 il y a 7 mois

Commentaires : it is one of the best solutions that I used so far.

Avantages :

Easy to use by Business. Easy to be integrated with other system.

Inconvénients :

Didn't have human agent feature, and for agent handover you need to integrate with another customer care system.

Lillian
Human Factors Developer (É.-U.)
Logiciels, Auto-entrepreneur
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Human Factors Developer using Cognigy.AI for Devices

5,0 il y a 5 mois

Commentaires : My experience thus far has been excellent! I want to continue using it, and believe I can implement new deployments daily if given the chance!

Avantages :

I love the ease of use. I think the platform is extremely friendly in the building aspects.

Inconvénients :

I would prefer to have more information available to me than simply documents. Sometimes ven the smartest people do not grasp certain ideas unless broken down into small pieces.

Yassine
data scientist (Tunisie)
Gestion de l'enseignement, 11-50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Review for Conversational AI

5,0 il y a 7 mois

Commentaires : Overall, it was a great experience and I enjoyed the Conversation Design Course provided by
Cognigy Academy. I learned many new things that helped me in building the chatbot.

Avantages :

I used Cognigy to build a chatbot for customer services and what I like most is the easy start and everything is clear. I admired the NLU component because it is easy to create intents and manage the conversation design and also the chart that provides a clear view of the conversation.

Inconvénients :

I think it can add more customizing features like the user can have a pipeline to manage the NLP process ( tokenization, stemming, lemmatization ...)

Markus
Practice Lead Conversational AI (Allemagne)
Services et technologies de l'information, 201-500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

The Cognigy Journey

5,0 il y a 7 mois

Avantages :

It is very easy to start with Cognigy: The product is very accessible and clearly structured. Due to the Low-Code/No-Code-Platoform also Non-IT-Users are able to create chatbots successfully. For more complex use-cases Cognigy offers the possibility to program own modules to connect backend systems or implement business logic.

Inconvénients :

Right now everything is fine. No complaints.

Guido
Senior Consultant (Allemagne)
Services et technologies de l'information, 1 001-5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Cognigy AI Experience

5,0 il y a 7 mois

Avantages :

The very good user interface combined with the powerful NLU allow, with appropriate Intents and Intent Training, a highly efficient user communication and Intent decisions.

Inconvénients :

The development workplace (creating agents, flows, intents and say nodes) is a easy to use interface.

Utilisateur vérifié
Product Manager (Inde)
Utilisateur LinkedIn vérifié
Logiciels, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Thoughtful UI/UX to build conversational virtual assistants

5,0 il y a 12 mois

Commentaires : Partnered with Cognigy.AI to launch AI assistants in Voice & Chat. It resulted in more than 40% automation for managing tickets in IT service requests & incident managements.

Avantages :

There is a lot of thought went into building this software to enable developers with all life-stages of Conversational AI based virtual assistants i.e, "build, deploy, configure and manage" with "low code" and "intuitive platform".

Inconvénients :

Their pricing model is too expensive for SMBs. They can have an offering with minimal pack of features at lower price to help SMBs.

José Eduardo
RPA Developer (Mexique)
Services et technologies de l'information, 1 001-5 000 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Great and Easy

4,0 il y a 7 mois

Commentaires : I just Started, I am the developer of Walmart MX so, I started to know how is the low code and costs in this new Tool.

Avantages :

free academy and certification, thats the most important thing to know or start with another tool

Inconvénients :

I need to get involved for a few more months to compare with other tools

Robert
Manager Tax Technology (Allemagne)
Compagnies aériennes/Aéronautique, 10 000+ employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Easy to build with a highly efficient output

5,0 il y a 7 mois

Commentaires : Standardizing answers to repetitive questions. In the begging phase, will see how it works out

Avantages :

easy to learn, Easy to build. Good user experience

Inconvénients :

output into excel sheets (tokens etc. ), input data from csv