My Employees name it Alwaysfail!

Publié le 24/07/2019
Greg F.
911 Director
Sécurité publique, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
1/5
Note globale
1 / 5
Facilité d'utilisation
1 / 5
Fonctionnalités
1 / 5
Support client
1 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: See the cons... this software is useless!!!

Avantages: I have to think long and hard to come up with a PRO for this software. It is great concept and maybe could really help if it worked correctly and/or was setup right

Inconvénients: From day one this software has been nothing but trouble. During setup we were told that our system would be down for a couple of short periods during reboots and software config. Well that turned into being almost the entire time for two days. Then Neverfail broke most of the software programs we were running and the tech offered no help as to getting things back up and running. It was so bad that we finally just turned Neverfail off and do not use it. Since that time, we still to date continue to have trouble every single time we try to leave Neverfail active.

Very disappointing performance. Support is well below par.

Publié le 05/06/2019
Eli P.
Centralized Services Manager
Services et technologies de l'information, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
2/5
Note globale
2 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
1 / 5
Support client
2 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall, I have not been very happy with Neverfail. It is very unlikely I would recommend the product.

Avantages: Usually, it works reliably, allowing us to host systems off site and reduce hardware and maintenance costs.

Inconvénients: For a cloud hosting company, there have been a more than usual amount of network connectivity issues. Server performance can be subpar at times. Support is very lacking. In several occasions, I have attempted to call support with a critical issue only to dropped into a voicemail box. One one occasion, support was supposed to move a VM over the weekend, forgot,then was supposed to start it overnight, forgot again and then started in the morning causing severe performance issues on a critical system.