Very disappointing performance. Support is well below par.

Publié le 05/06/2019
Eli P.
Centralized Services Manager
Services et technologies de l'information, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Note globale
2 / 5
Facilité d'utilisation
3 / 5
1 / 5
Support client
2 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall, I have not been very happy with Neverfail. It is very unlikely I would recommend the product.

Avantages: Usually, it works reliably, allowing us to host systems off site and reduce hardware and maintenance costs.

Inconvénients: For a cloud hosting company, there have been a more than usual amount of network connectivity issues. Server performance can be subpar at times. Support is very lacking. In several occasions, I have attempted to call support with a critical issue only to dropped into a voicemail box. One one occasion, support was supposed to move a VM over the weekend, forgot,then was supposed to start it overnight, forgot again and then started in the morning causing severe performance issues on a critical system.