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Avis clients sur Call Center Studio

En savoir plus sur Call Center Studio

Un CCaaS évolutif, basé sur l'IA, convivial, intuitif et natif du cloud pour garantir un haut niveau d'efficacité.

En savoir plus sur Call Center Studio

Avantages :

Software has a user friendly interface. Learning how to administrate all the features is very easy.

Inconvénients :

Connections problems may be the only thing that make my interaction lower.

Call Center Studio - Notes

Note moyenne

Facilité d'utilisation
4,7
Service client
4,8
Fonctionnalités
4,5
Rapport qualité-prix
4,7

Probabilité de recommander le produit

9,0/10

Call Center Studio a reçu une note globale de 4,5 étoiles sur 5 d'après 48 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (48)

Louis
Louis
Vice President (Philippines)
Utilisateur LinkedIn vérifié
Services aux consommateurs, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Call Center Studio makes our deployment easier.

5,0 il y a 2 ans

Commentaires : Overall experience with CCS has been remarkable. I love working with the entire team and will make sure to use them for all our projects in which we can.

Avantages :

Call Center Studio is easy to use and learn. We have been able to deploy 2 projects in the last year with complete help from the CCS team. They are very responsive and helpful.

Inconvénients :

The only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change.

Nazim
director (Turquie)
Immobilier, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Call Center Studio Experience ( 4 years )

5,0 il y a 3 ans

Commentaires : overall very easy. I can get any report I want. Instant view, control from phone. It is very easy to access from anywhere. Sound recordings are complete. thank you so much.

Avantages :

very easy to use and economically inexpensive. I can get support very fast.

Inconvénients :

This software is under the minuscule. I've been fine for 4 years.

Tamara
International Operations & ASR coordinator (Turquie)
Internet, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Rocky and Unpredictable

3,0 il y a 6 ans

Commentaires : I can easily contact any client I want with an internet connection and a head set.

Avantages :

I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.

Inconvénients :

So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time.

AYLİN
AYLİN
Planing Manager (Turquie)
Utilisateur LinkedIn vérifié
Internet, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Aylin Kılıç -Planing Manager

4,0 il y a 4 ans

Commentaires : overall comfortable to use, not complicated

Avantages :

User Friendly, simple, wide report opportunity, containing new technologies, accelerating

Inconvénients :

There may be information boxes in the menus

Ercan
IT manager (Turquie)
Événementiel, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

IT manager

5,0 il y a 2 ans

Commentaires : integrated quickly, users adapted very quickly thanks to the program training and it is very simple to use

Avantages :

best userscreen and very simple to use, users quickly adapted...

Inconvénients :

to be simple :) , The usage could have been a little more detailed and comprehensive.

Gülsen
Gülsen
Yoga Instructor (Turquie)
Utilisateur LinkedIn vérifié
Services financiers, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good product, value for money

4,0 il y a 3 ans

Avantages :

When we first implemented this software back in 2016, Call Center Studio in Turkey was very helpful while setting up the account. We integrated all other inbound & outbound communication to it, we can customise many things & add rules. That's why we like it.

Inconvénients :

Interface for the user is a bit complicated. It should be much easier to find what you are looking for.

Gani Can
Gani Can
Customer Relations Manager - Call Center & Complaint Management Division (Turquie)
Utilisateur LinkedIn vérifié
, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Stable, a product with a good team. Alotech prove our cloud call center choice is right.

4,0 il y a 6 ans

Avantages :

Strong customer support, flexible and easy integration possibilities, pricing. Alotech is best solution to build professional call center with low costs.

Inconvénients :

Custom reports. We're not usual call center and we need some custom reports. But, Alotech can not provide us with these reports. Unfortunately, a high development fee is required for these simple reports.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

User friendly

5,0 il y a 6 ans

Avantages :

There is no complicate software. Because it is working on the cloud. Expert and professional company.

Inconvénients :

There is no anything I do not like.

Réponse de l'équipe de Call Center Studio

il y a 6 ans

Thank you very much!

Emre Kadir
Emre Kadir
Mü teri Hizmetleri Tahsilat Uzman (R.-U.)
Utilisateur LinkedIn vérifié
, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

its so good

5,0 il y a 6 ans

Avantages :

speed is my most like about this software. when i want to call its quickly fulfill. it is most important . thnk

Inconvénients :

useless is my least like about this software. I think I should create quick shortcuts for things I want to do.

Onur Can
Onur Can
Business Development Specialist (Turquie)
Utilisateur LinkedIn vérifié
Électronique grand public
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

excellent product to use, totally user friendly

5,0 il y a 6 ans

Avantages :

easy to use, one the cheapest platform that a firm can purchase, and also its consultants are super to work with!

Inconvénients :

Maybe the main screen can be changed,

fatih boran
general manager (Turquie)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best Affordable Cloud Call Center Platform

5,0 il y a 3 ans

Commentaires : I started up my Technology Call Center at 2011, using Call Center Studio Platform. Those days there were no Cloud Call Center Software alternatives at all. I can easily say, I could not stand up, till then, if CCS was not there with me. The CAPEX cost of building up a call center was more than what I paid for CCS since 2011. So it is an easy and clever choice to use CCS Platform. The CCS team on the other hand is amazing. We are like a family, most of them I know more than 9-10 years. They are available anytime anywhere, to help you perform preciously.

Avantages :

The Flexibility, easy to setup, easy to integrate, easy to use. 99.999999 availability, no downtime yet recorded since 2011.

Inconvénients :

nothing at all :) the CCS meetups was once held in every month. Hope to see those days again :)

Kemal
Operations Director (Turquie)
Assurance, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Call Center Studio is our right hand.

5,0 il y a 4 ans

Commentaires : They did almost everything what I requested.

Avantages :

The most important feature of Call Center Studio, It consolidated many critical features in one solution, It has advanced ACD solutions + Call Recording + Call Evaluation + Callback options + Integration with many other + Advanced IVR solutions +Rapid Support!

Inconvénients :

They did a lot of things beyond my imagination.

Nazan
Customer Relations Manager (Turquie)
Impression, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Every time I communicate, I have experienced that I am a valued customer

5,0 il y a 6 ans

Commentaires : First of all, we use this software with pleasure, allowing us to reach our customers with easy installation. Detailed and clear reports help us to take the necessary actions to show us the numerical value of the work we do

Avantages :

I like helping, result-oriented, easy-to-travel, especially if your technical team needs help every hour, day by day, and it's nice to be ready to help you troubleshoot.

Inconvénients :

I know you are a self-developing company, but I think that there is not enough information about the system-related development changes and innovations. I do not like to be aware of innovations without asking or blending

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Télécommunications, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great system for monitoring calls and keeping track of representatives stats

4,0 il y a 3 ans

Commentaires : Call Center Studio has been great for helping me monitoring my representatives and making sure that they are getting the training that they need.

Avantages :

I really like the Live Call Listening It allows me to get a real-time assessment done on my representatives so that I can provide feedback. The status change feature is also one of my favorites because it allows me to see who is having a hard time on their calls. My favorite feature is that I can customize my dashboard to see what stats I am looking for. That is amazing.

Inconvénients :

It could be a little more user friendly when it comes to reading the stats. It can be confusing if you don't know what you are looking at

Korhan
E-Commerce Director (Turquie)
Vente au détail, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best In Mobility

5,0 il y a 3 ans

Avantages :

I used systems like Avaya, Cisco etc and Call Center Studio replaces all those old, hard-wired and complicated systems. Best thing is the mobility, you can take calls in a cafe, park or in your home without any hassle. All you need is internet and a mobile device or PC.

Inconvénients :

UI can be made better in UX principles. It's super easy by the way but with the help of recent design principles it will be much better.

ahmet
BİLGİ TEKNOLOJİLERİ SERVİS DESTEK UZMAN (Pays-Bas)
Logistique et chaîne d'approvisionnement, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

My thoughts on call center

5,0 il y a 4 ans

Commentaires : Frankly, I do not comment on this question without using the application in detail.

Avantages :

I do not use the software. My inner client uses it. Monitoring of calls on computer based on the information I receive from them. It is a nice feature to receive incoming calls over the computer without a phone, in my opinion.

Inconvénients :

It is very bad situation that this software does not work on google chrome browser.

Serdar
Crm & Call Center Manager (Turquie)
Relations publiques et communications, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alotech is more than our business partner

5,0 il y a 4 ans

Commentaires : Its enjoyable to work with them. They are always solution oriented. They are calling us a weekly and hard work for to be better call center.

Avantages :

usefull, language options, 24 hours support, they are constantly improving, system working nearly zero fault.

Inconvénients :

We dont have any like less. All is perfect with them since 5 years.

Elvan
Finance director (Turquie)
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

be honest

4,0 il y a 2 ans

Avantages :

What I like best about this software is how simple it is to measure employee performance. It can also be used on mobile devices.İt is so important for pandemic.Furthermore, it is very simple to track incoming and outgoing calls.

Inconvénients :

There is nothing I dislike about this software.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

easy to use, cool UI.

4,0 il y a 6 ans

Commentaires : integrations with salesforce is a good asset

Avantages :

integrations are easy to use also main panel is so simple. user friendly. But the most good part is customer support. they are all friendly and helpful.

Inconvénients :

sometimes I have some problems with operators when we are on call, but it's not a big deal. Alotech team fixes it quickly

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Logiciels
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Cheap, fast adopted and best customer experienced support team ever

4,0 il y a 6 ans

Commentaires : We used ALOTECH to get payment on the phone

Avantages :

The software is very eased to use, also very quickly can integrate with your web services. What I most liked is their customer support. Account managers are very close contacted and know what they are doing.

Inconvénients :

Detailed on phone payment page integration with iyzico payment was a little bit hard. Especially if you are a marketplace startup and want to grab payment on the phone, you will definitely need support for integration.

Ufuk
Internal Audit Manager (Turquie)
Vente au détail, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

One of the best Call Center Tool

5,0 il y a 3 ans

Commentaires : Call Center Studio service has reasonable price in comparison with its rivals who provide similar features.

Avantages :

Easy to use, easy to manage and personalize, fast connection, can be integrated to any other third party applications

Inconvénients :

To be honest, I can say none for this question.

Bedii
Sales Manager (Turquie)
Pétrole et énergies, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

No Investment and very easy

5,0 il y a 2 ans

Commentaires : I recommend and 3 customers started using it through me and they are very satisfied.

Avantages :

Reasonable price advantage, service support, lack of investment

Inconvénients :

I am satisfied with all the features I use

Burak
Operation Lead (Turquie)
Services financiers, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

New Generation Call Center

5,0 il y a 4 ans

Avantages :

Providing accessible to callings from anywhere without "blockages" Satisfying "default" reporting service

Inconvénients :

It is okay but merchant control panel can be redesign to be better

Çiğdem
Customer Support Director (Turquie)
Services financiers, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

The best in the market

5,0 il y a 3 ans

Commentaires : This is the first cloud product I experienced. It is much more flexible than the desktop products. It is fast and almost everything is possible.

Avantages :

Very easy to use. Admin panel is user friendly as well. Support is awesome. Great reporting options also they manage to prepare customized reports.

Inconvénients :

Not crucial but an individual dashboard would be nice to have.

Nazim
CC Director (Turquie)
Immobilier, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alo tech evaluation

5,0 il y a 4 ans

Avantages :

user interface is very easy and reporting is made easy.

Inconvénients :

I had no problem this program. min 3,5 years