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L'arme secrète de la maîtrise du service client Chat Desk aide à réduire vos frais généraux, à augmenter votre retour sur investissement et à satisfaire les clients.

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Avantages :

It is easy to use and integrate especially for our international customer.

Inconvénients :

Poor UI/UX for payments and management of seeing reports and usage.

Clickatell - Notes

Note moyenne

Facilité d'utilisation
4,3
Service client
4,2
Fonctionnalités
4,4
Rapport qualité-prix
4,1

Probabilité de recommander le produit

8,1/10

Clickatell a reçu une note globale de 4,3 étoiles sur 5 d'après 15 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (15)

Kobus
Kobus
Head: Service Operations (Afrique du Sud)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy to use and Integrate

5,0 il y a 3 ans

Avantages :

It is easy to use and integrate especially for our international customer

Inconvénients :

There are no disadvantages to use this platform

Derick
Programmer (Namibie)
Logiciels, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Whatsapp is now the default communication tool in Africa. Replacing SMS

5,0 il y a 3 ans

Commentaires : Served my wel. Exceptionally well

Avantages :

Ease of implementing SMS API in my customized software suites

Inconvénients :

The SMS API served me well for nearly 17 years now. The SMS price stayed constant at the same price as for 17 years now. However MTC (98% market share) have reduced their local SMS rates drastically to retain some revenue stream from SMS infrastructure as alternative of WHATSAPP replacing Voice and SMS text. However Clickatells WHATSAPP tariffs is 3 times more expensive than Clickatell's standard SMS rates. Making it an inhabitable pricey alternative for dying SMS. Please reconsidder pricing for WHATSAPP in Africa (namibia included) same as South Africa.

Chris
CPO (É.-U.)
Gestion de l'enseignement, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Feedback

3,0 il y a 3 ans

Commentaires : Adequate

Avantages :

Autopayments make the work easy. Autofilling make the use not run out of credits.

Inconvénients :

Poor UI/UX for payments and management of seeing reports and usage.

Erin
Account Manager (É.-U.)
Marketing et publicité, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy to Use Platform

5,0 il y a 3 ans

Avantages :

Clickatell is a great value for our customers. Their customer service is wonderful and they are great about keeping us updated with any new changes

Inconvénients :

The portal is great for users who were previously set up, I have to use someone else's login to view our account - for some reason, it is not easy to set up my own

Happy
IT Specialist (Afrique du Sud)
Gestion de l'enseignement, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent

5,0 il y a 3 ans

Commentaires : Clickatell is such an excellent service provider

Avantages :

Its very easy to use AND will always recommend it to other business users

Inconvénients :

Nothing that I did not like about software

Liz
Human Resources (Australie)
Gestion d'organisme à but non lucratif, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Provided by CMS

3,0 il y a 2 ans

Avantages :

I like the outcome provided by click-a tell. It makes communication to church family simple fast and easy

Inconvénients :

Click a tell is what is provided by the CMS. It was hard to set up, difficult to communicate as it’s US & the platform hard to navigate But … it has improved of late with some of those things

Farhan
CTO (Somalie)
Services financiers, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Customer Engagements

5,0 il y a 3 ans

Commentaires : in our 10+ years with Clickatell, the overall experience was amazing

Avantages :

Easy to use and reliable, all features are available on a same API

Inconvénients :

Nothing so far, and we had not any major issue yet.

Blair
Head of Systems Development (R.-U.)
Vente au détail, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Product with Fantastic Service

5,0 il y a 3 ans

Avantages :

The % up time and speed of SMS. The high quality of support.

Inconvénients :

Nothing. There are no real down sides. Its great.

Nigel
Programme Management Office Manager (R.-U.)
Administration publique, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Effective customer engagement

4,0 il y a 3 ans

Commentaires : Same day communication with customers by either text or email.

Avantages :

Same day response; effective delivery; useful reports and monitoring; choice of email or text messaging.

Inconvénients :

There are a small number of failed messages; there is limited detail about the reasons for this.

Adrian
Service Delivery Manager (Afrique du Sud)
Télécommunications, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

WhatsApp trial

4,0 il y a 3 ans

Avantages :

Easy integration. Easy to use portal especially the Touch Flow software. I enjoyed working with Touch Flow the most.

Inconvénients :

The WhatsApp number process with Facebook !

Laurent
Founder & CEO (Grèce)
Hôtellerie, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent product and great support !

5,0 il y a 3 ans

Avantages :

Ease of use and integration. Very reliable.

Inconvénients :

More reporting /usage features would be great!

David
CEO (Afrique du Sud)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Fintech Review

5,0 il y a 3 ans

Commentaires : Excellent. Good feedback and support when required

Avantages :

Offers a new way of extending Payment services to customers

Inconvénients :

Documentation on how to use the various services

Kristy
Owner (Australie)
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Useless support system, can't call, only email and they don't offer any help.

1,0 il y a 2 ans

Commentaires : I would never recommend Clickatell to anyone. What is the point of using a text messaging service where your customers don't receive the text messgae and support won't offer any help??

Avantages :

Do not use Clickatell, their support system is RUBBISH! Our system has not been working correctly for 5 days and support is only via email and USELESS

Inconvénients :

We are being charged for text messages that our customers aren't receiving.

isci
PNS (Indonésie)
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 2–10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

clickatell helps me communicate comfortably

5,0 il y a 3 ans

Commentaires : can not be denied that it really helps me communicate and share the things that I live in a business so that it attracts consumers

Avantages :

easy to run and certainly helps the development of my business ... because communication is the most important thing in getting customers

Inconvénients :

communication is only limited to the contacts that I have, so business development is less extensive

Dan
Dan
IT Manager (R.-U.)
Événementiel, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great options and easy to use

5,0 il y a 5 ans

Avantages :

It was incredibly simple to set up and apply to our Aventri system. A really fast instant solution we look forward to using more and more.

Inconvénients :

Pricing was not too obvious, but experience will sort that I am sure.