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En savoir plus sur Clickatell

Solution de chat en direct omnicanal avec le service client qui vous permet de répondre instantanément aux demandes sur le web, les réseaux sociaux et les appareils mobiles.

En savoir plus sur Clickatell

13 avis affichés

Kobus S.
Kobus S.
Head: Service Operations (Afrique du Sud)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy to use and Integrate

5 il y a 2 semaines Nouveau

Avantages :

It is easy to use and integrate especially for our international customer

Inconvénients :

There are no disadvantages to use this platform

Derick S.
Programmer (Namibie)
Logiciels, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Whatsapp is now the default communication tool in Africa. Replacing SMS

5 le mois dernier Nouveau

Commentaires : Served my wel. Exceptionally well

Avantages :

Ease of implementing SMS API in my customized software suites

Inconvénients :

The SMS API served me well for nearly 17 years now. The SMS price stayed constant at the same price as for 17 years now. However MTC (98% market share) have reduced their local SMS rates drastically to retain some revenue stream from SMS infrastructure as alternative of WHATSAPP replacing Voice and SMS text. However Clickatells WHATSAPP tariffs is 3 times more expensive than Clickatell's standard SMS rates. Making it an inhabitable pricey alternative for dying SMS. Please reconsidder pricing for WHATSAPP in Africa (namibia included) same as South Africa.

Chris H.
CPO (É.-U.)
Gestion de l'enseignement, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Feedback

3 il y a 4 semaines Nouveau

Commentaires : Adequate

Avantages :

Autopayments make the work easy. Autofilling make the use not run out of credits.

Inconvénients :

Poor UI/UX for payments and management of seeing reports and usage.

Erin R.
Account Manager (É.-U.)
Marketing et publicité, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy to Use Platform

5 il y a 3 mois

Avantages :

Clickatell is a great value for our customers. Their customer service is wonderful and they are great about keeping us updated with any new changes

Inconvénients :

The portal is great for users who were previously set up, I have to use someone else's login to view our account - for some reason, it is not easy to set up my own

Happy M.
IT Specialist (Afrique du Sud)
Gestion de l'enseignement, 5 001-10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent

5 il y a 3 mois

Commentaires : Clickatell is such an excellent service provider

Avantages :

Its very easy to use AND will always recommend it to other business users

Inconvénients :

Nothing that I did not like about software

Farhan H.
CTO (Somalie)
Services financiers, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Customer Engagements

5 il y a 3 mois

Commentaires : in our 10+ years with Clickatell, the overall experience was amazing

Avantages :

Easy to use and reliable, all features are available on a same API

Inconvénients :

Nothing so far, and we had not any major issue yet.

Blair M.
Head of Systems Development (R.-U.)
Vente au détail, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Product with Fantastic Service

5 il y a 3 mois

Avantages :

The % up time and speed of SMS. The high quality of support.

Inconvénients :

Nothing. There are no real down sides. Its great.

Laurent C.
Founder & CEO (Grèce)
Hôtellerie, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent product and great support !

5 il y a 3 mois

Avantages :

Ease of use and integration. Very reliable.

Inconvénients :

More reporting /usage features would be great!

David G.
CEO (Afrique du Sud)
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Fintech Review

5 il y a 3 mois

Commentaires : Excellent. Good feedback and support when required

Avantages :

Offers a new way of extending Payment services to customers

Inconvénients :

Documentation on how to use the various services

Nigel G.
Programme Management Office Manager (R.-U.)
Administration publique, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Effective customer engagement

4 il y a 2 semaines Nouveau

Commentaires : Same day communication with customers by either text or email.

Avantages :

Same day response; effective delivery; useful reports and monitoring; choice of email or text messaging.

Inconvénients :

There are a small number of failed messages; there is limited detail about the reasons for this.

Isci M.
PNS (Indonésie)
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 2-10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

clickatell helps me communicate comfortably

5 il y a 7 mois

Commentaires : can not be denied that it really helps me communicate and share the things that I live in a business so that it attracts consumers

Avantages :

easy to run and certainly helps the development of my business ... because communication is the most important thing in getting customers

Inconvénients :

communication is only limited to the contacts that I have, so business development is less extensive

Adrian P.
Service Delivery Manager (Afrique du Sud)
Télécommunications, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

WhatsApp trial

4 il y a 3 mois

Avantages :

Easy integration. Easy to use portal especially the Touch Flow software. I enjoyed working with Touch Flow the most.

Inconvénients :

The WhatsApp number process with Facebook !

Dan H.
Dan H.
IT Manager (R.-U.)
Événementiel, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great options and easy to use

5 il y a 2 ans

Avantages :

It was incredibly simple to set up and apply to our Aventri system. A really fast instant solution we look forward to using more and more.

Inconvénients :

Pricing was not too obvious, but experience will sort that I am sure.