Avis clients sur Nextiva

Nextiva OS is phenomenall

Commentaires : I am able to use the system to get new business and keep my cellphone and other operations in-house for clients.

Avantages :

I use the business phone number and fax to conduct new business whereby I usually would have to wait to get a device turned on for the client to call me, and I dont have to wait and can use multiple devices.

Inconvénients :

There is minimal delay and sometimes no sound when on a conference call so I can to join it again or look at the other active devices to switch the call there.

Amazing Product

Commentaires : Overall our experience with Nextiva has been great.

Avantages :

What really makes any company is customer service and support. If we can't figure something out or are having issues their support team is always very quick to fix the issue and always have a good attitude.

Inconvénients :

Because we use the call center and call recording functionality some of the sites are hard to get to. Especially being a HIPAA secure account.

Tricked by Nextiva

Commentaires : I liked Nextiva in the beginning, everything was user friendly, after about a year it started changing. They would only sell me their brand phones and they set my account to a long term and set it to autorenew. The service was unexceptable and when trying to leave the company they wanted $3000. I feel like their business plan is to lock customers into a plan with a high early termination fee and this is how they will retain business. People need to know what their getting into with Nextiva.

Avantages :

The dashboard was user friendly and easy to use.

Inconvénients :

We had a lot of problems with dropped calls. The Nextiva Anywhere app system just failed completely, we couldn't use it. The technical support was impossible to get on the phone and not helpful when they did get on the phone. When I tried to close my account they wanted to charge me $3000, they claimed that I auto renewed a 36 months agreement, I didn't set this account to auto renew.

Nextiva Took Care of My Small Business

Commentaires : Really good firm and great service. I would NOT consider a change. Yes, things are less than perfect, but I have learned that even the best high tech services are flawed and to be content with the best available. I feel Nextiva is the best available, so I'm satisfied right where I am!

Avantages :

My small business has been using Nextiva for maybe 10 years. We are very pleased with every aspect of the company. Prior to finding Nextiva, for the first decade of our company's existence, we muddled through several smaller providers who tried their best, but in the end, failed to deliver. We tried one very large company, Comcast, which messed us up with the classic scam of promising features during the sale but then reneging at implementation. Nextiva is the perfect middle-ground. They focus on VOIP and related communications services, they're not so big that this is one fraction of their company, and they're not so small that they simply do not have the capacity to handle the constant technological upgrades necessary to maintain our heads above the high-tech water. Recently, I contacted Nextiva tech support to configure more phones for our workers and they did everything smoothly and remotely.

Inconvénients :

Our phone app for taking VOIP calls on our cell phones could be better.

Amazing VOIP service provider for small business

Commentaires : My overall experience with nextiva has been beyond exceptional. Any time I’ve ever had an issue or technical difficulties which most of the time it was on my end I would either call my rep, which of course I forgot to mention that above when I signed up, I was assigned a representative that whenever I had any issues I give them a call directly instead of calling the one 800 number and that was amazing, I did not have to wait around. I just gave them a call and they fix my issues.

Avantages :

The biggest reason why I even chose a nextiva is because of the pricing options that they have along with the features of the phone service, because there are a couple services that I looked at that charge extra for a lot of the features that next Eva has included with the relatively low pricing and it is something that is definitely 100% appreciate it But this phone service helps me separate my personal and business calls on my cell phone and the best part is it makes our small company look like a multi million dollar corporation when clients call us or even if we just need to transfer them over to a different person. It sounds very professional when I tell them I need to route their call to another Line

Inconvénients :

There’s not very many cons I do think if there was anything, of course I would wish there would be a slight cheaper option but for everything that you get with nextiva and their pricing options, it’s already at a great price so there’s not really a con but I think every company would like to see cheaper and cheaper options from different providers but again no con

A Custom Solution

Commentaires : Nextiva gives us a dependable point of contact with our customers. They were even able to port our existing toll-free number so the switchover was invisible to clients.

Avantages :

I like that Nextiva tailored their plan to our needs with regards to number of seats and international calling especially. I also like the service also includes a softphone, so that I don't have to use a separate app like I've had to in the past with other services.

Inconvénients :

Everything has been very smooth so far. I don't have any real complaints.

Adequate in most ways, but leaves me wanting more

Avantages :

I like that the connection for phone calls works well.

Inconvénients :

The app is glitchy, and on more than one occasion, I've "returned a call" only for it to dial someone completely different. I also am disappointed at the lack of a group messaging feature with blind carbon copy recepients.

Fantastic Product

Commentaires : Outstanding product and team. Couldn't be happier!

Avantages :

The people in the sales and service areas listened to what I needed and made sure when the install was complete that I had everything I wanted. They were responsive and knowledgeable.

Inconvénients :

The only negative was a delay related to my company name not matching which caused as minor delay in getting activated.

A great service for a small business.

Commentaires : It was rocky in the beginning but no major issues at this time, just some minor issues that I may try to deal with when I get the time. So overall a good experience.

Avantages :

The most important features for my business is VOIP and the mobile app. So I can handle communications while I am out of the office.

Inconvénients :

It is difficult sometimes to determine what line a call is coming from on my desk phone or mobile since there is not much choice for line identification with my service.

Nextiva Technical Support

Avantages :

Technical support was great as my guy took care of 90 percent of the entire process, at the same time offering me suggestions to use for expanding Auto Attendant. The power of this program will assist my workforce to allow it to be more manageable.

Inconvénients :

I don't know enough about all of the programs available to me. Mostly my fault, because I haven't availed myself to learn of all the features that are included in my package, since I took it over from the previous user.

Mobile app is super easy to use

Commentaires : The quality of service is unmatched. The app is super easy to use, and keeps me organized. The service is great, I have never had difficulty with my calls. The customer service is excellent, staff is patient, friendly, and eager to help. Overall, Nextiva has helped me be more efficient in my business and I know it has helped my colleagues within our company as well.

Avantages :

Mobile app is easy to navigate, never gives me any trouble.

Inconvénients :

That I didn’t switch over sooner, it would have saved me a lot more business.

Nextiva the Good the Bad and the Fugy

Commentaires : The best things about working with Nextiva are
1. Our Sales Rep .
2. Amazing! HD Call quality compared to our old VoIP Service.
3. Versatility of the software. Our Sales Rep worked his ass off for us. And had the patience of a saint with my million and one questions, and reworking the quotes to our needs over & over & over....
Over a years’ worth of questions and reworking the quote to something we could get the big boss to sign.
Let’s be realistic any time you are making this big of a change to your corporations 30+ phone network in multiple states. it will never go 100% perfectly without a hitch as much as you prepare and strive to make every preparation.
Two months before our ISP was to be installed was when we had our first glitch at the beginning of the setup process while I was on vacation with the family, and only had access to my Cell phone.
And I got the much-dreaded email from the Boss saying no-one can call in on our Toll-free phone number. We’re losing sales! What’s going on? This could be a career-ending type of event. Our toll-free number just stopped working 2 months before the date we requested the porting to take place. I Called the sales rep. He assured me it wasn’t anything that Nextiva did.
About 15 minutes later the sales rep called me back. O’ My god it was us!
He figured out what happened and mad things happen on his end to get our phones back up temporari
He Saved my Bacon!

Avantages :

Ease of use to add and manage users in multiple cities and states remotely. Ease of adding new phones or devises Like VoIP PA Speaker in the Factory. And cordless phones as a secondary phone sharing a single Ext # with a desk phone. The old Cell Phone App. (not the new one) everyone loved this App.

Inconvénients :

1. Build Call Flow is a total Fake selling tool used to show potential customers how easy it is to configure your call flows. It’s total BS. If you call customer support to assist you in a new configuration they tell you. O that doesn’t really work anymore, we need to configure it on the back end for you. Don’t try to use it. If it’s nonfunctional don’t try to sell me on how easy it is using it.

Great service and very compettitive pricing

Commentaires : I have had Nextiva for over 10 years and the service has always worked great for my Insurance Business.

Avantages :

I like the mobile app and the ease of use of the service

Inconvénients :

I feel like they could improve their call wait times for customer service.

Trying to leave Nextiva was a nightmare

Commentaires : I would avoid Nextiva at all costs. If I had a time machine, I'd go back and talk to my past self to avoid them like the plaque. You could not get me to switch back to them even if their service was free or they offered to pay me to use their service.

Avantages :

Their phones did come preset up and the onboarding process was very streamlined. When I did need technical support, they were quick to resolve the issues.

Inconvénients :

Where to begin, their pricing and contracts all but force you to stick with them long term or pay an arm and a leg to leave. I should have known better than to sign any contract, but wanted to save a little bit on the upfront costs (by getting a free phone) and slightly lower monthly rates. When I did leave Nextiva, I happily paid to break my contract, even though I shouldn't have had to pay any ETF at all. More on that later. While Nextiva's technical support was great, good luck if you ever need customer support for billing or contract issues. When I was finally fed up with the prices Nextiva was charging, I went back through my contract and noticed that Nextiva did not honor their end of the bargain. When I called up customer service to end my contract, the customer service agents tried to weasel their way out of it, trying to explain one thing that they meant, but clearly wasn't literally written into the contract. Trying to leave them was a literal nightmare, because they broke their contract and I refused to pay the full ETF, I had to speak with a manager, who was supposed to call and never did. I had to call them 20+ times to finally get in touch with this manager. And because this manager was assigned to my case, I couldn't get another manager to fix things in the mean time. I'm 100% sure if I wasn't so persistent, I never would have gotten through to finally break free. Don't walk, run far far away from Nextiva.

Rough Start, but Worth It

Commentaires : So far our experience has been good. There have been a few bumps along the way with apps not working or phones needing to be reconfigured, but that's what happens when you change systems.

Avantages :

My ability to access almost every aspect of the programing has been huge. It helped be understand how the system is set up and most of the changes I can make without having to involve a tech.

Inconvénients :

The set up process was cumbersome. That likely had to do more with miscommunication of my onboarding rep, as when I spoke with the techs who did the set up, everything get taken care of.

Great Product with a good price.

Commentaires : My experience has been fantastic. The system is reliable and the support is excellent.

Avantages :

There are multiple things I like about Nextiva. One of the best features is the phone system that allows you to use your PC to make calls and texts. For my business this is helpful to gain and maintain patients.

Inconvénients :

I do not like the fax and phone system, which are two different dashboards.

VOIP Solution with faxing, texting, and mobile/computer apps

Commentaires : Nextiva has been easy to work with in the rare occasions my team needs support. The porting process to come over to Nextiva was equally as smooth. Nextiva has offered solutions that we didn't know we needed. Besides just VOIP services they have so many other complimentary and complementary offerings.

Avantages :

Nextiva is a great fit for our small business of 12 employees. We started using Nextiva in 10/2022. It was important to our company to have a VOIP phone system that could be used at the office and in our homes. Our company wanted versatility with our phone system post COVID to work from homes with an easy transition back into the office. We got free VOIP phones when signing our contract. They are good quality, current generation Yealink. There was also an option to bring your own VOIP phone (pending Nextiva supported it). The porting process was easy. We ported the entire office's phone numbers and fax numbers - Nextiva handled everything with a smooth transition. In addition to the VOIP phone service, we have been utilizing the other resources Nextiva offers. They have an app for our cell phones and computers so that we can take calls and make calls. We can also text from the Nextiva apps (mobile and computer) and I can screen shot/export into our client files easily. Nextiva even offered us solutions we didn't even know we needed - AutoAttendant. This is an amazing feature which allows the caller to route their own call instead of talking to our receptionist (ie. press 1 for Bob, press 2 for Larry, etc). AutoAttendant has freed up reception to work on other projects because 85% of calls that were going to her, are now getting routed to their respective parties.

Inconvénients :

We have not had any issues in the time we have been using Nextiva. No outages, no support issues, no porting issues, nothing. This was the most seamless experience in technology we ever had.

Nextiva delivered for our business

Avantages :

1. What a difference a new system can make on your business. Now, phone calls are going to the right individual in their department. Before using a VoIP service, our whole system was a mess. We had no department structure regarding calls, and they were being answered by the closest person to the main phone in their department. The quality of the service is great, too. Every call has been crystal clear, and no dropped calls. 2.) Easy to use for our company. We have several employees that range from their mid-20s to 50s. After a week of using the NextOs; they all understand how to use the phone, and the app. The app has added a new communication layer for our business. It's gave all our employees the ability to chat with each other on the app and eliminated the need to text on a personal cell phone. 3.) So far if we have any questions, we have a support representative that we can email or call with any questions. The whole concept of a VoIP phone system can be intimating, but the on-boarding process made it a lot smoother and easy for our IT department. 4.) A neat feature that we just started to use is Nextiva Analytics. It provides you with all the data that you need to analyze your calls. You can see the various data regarding your calls and do business adjustments. It’s like a top overview of your call data. 5.) From our first sale’s call to when we call now, everyone has been professional and polite at Nextiva. We are comfortable with their service, and their team. We

Inconvénients :

What we liked least about using Nextiva is the onboarding process took a bit longer than we expected. We had a delay porting our numbers to Nextiva. Beside this small headache, we have had smooth sailing.

My experience with Nextiva

Commentaires : In the past two years, my experience with Nextiva as my phone system has been consistently outstanding. From sales to onboarding and ongoing support, Nextiva has exceeded my expectations in service and functionality. The exceptional call quality and the convenience of both phone and desktop applications have significantly improved my communication and productivity. I'm reassured that I won't need to switch to another phone system in the future, as Nextiva has proven to be the ideal solution for my business needs.

Avantages :

One of the standout attributes of Nextiva is the exceptional call quality it consistently delivers. The crystal-clear communication has had a profound impact on my daily operations, contributing significantly to the overall efficiency of my business interactions. The added convenience of having both phone and desktop applications at my disposal has streamlined my daily tasks, affording me greater ease and productivity in my professional endeavors.

Inconvénients :

Fortunately, my experience with Nextiva has been quite positive. While the initial sales process was seamless, the onboarding phase presented some challenges. However, I shared my feedback with Nextiva, and they have been highly responsive in addressing our concerns.

The VoIP for all your needs.

Commentaires : It's very fast and user-friendly. It has a ton of management features and it also has texting and audio conferencing available. It is very accurate when it comes to logging data and it makes certain management tasks easier.

Avantages :

I love the management features. I use it every morning to see who's available and ready to take calls and also who got the most calls every day and what type of calls they made.

Inconvénients :

We had a few internet issues on our end that really made it hard to use Nextiva for a week but we always knew their systems were operational but other than that no issues whatsoever.

Amazing customer service

Commentaires : Really positive. Very happy with how the project was managed and how the tools are working for us now that we’re live. The team has adopted the new platform pretty easily and in the day to day we have a much more efficient and seamless customer experience and communications process. Our team are happy with it and it’s taking away some of the issues we had in the past with multiple systems and systems not integrating. Duplicate efforts have been removed and managers now have a view of all the activities their team are completing making issue resolution and work load management much easier. It’s more transparent in terms of being able to see how each customer service rep is working and if there’s an issue we can see it, address and resolve it quickly.

Avantages :

So impressed with the way that the Nextiva team handled our launch. They really were with us every step of the way and made sure we had the resources and were able to make it a success. They walk the talk and it shows in the quality and design of the tools, as well as with the people and how they treat their customers. With tech vendors there are a lot of arrogant people that talk down to their clients, I’ve always been really put off by those people but thought it was just part of the industry. The Nextiva staff were nothing like what I expected and partnered well with us. Our concerns were always listened to and quickly addressed. If we had questions, we always got answers pretty quickly too. They respected our business and that we knew what we needed. I believe that’s why it was such a successful launch too.

Inconvénients :

None. Nextiva have a reliable and cost-friendly service and they meet our particular communications needs.

Nextiva my game changer!

Commentaires : My experience with Nextiva has been exceptionally positive, and I wholeheartedly recommend them over other service providers. Their unwavering commitment to excellence has consistently exceeded my expectations, making them the top choice. For those seeking a reliable and professional telecommunications partner, Nextiva stands out.

Avantages :

I deeply appreciate how Nextiva has facilitated my ability to engage in effective and substantial communication with both my valued customers and esteemed brokers. As a dedicated freight broker, this facet holds profound significance in my daily operations, and I must commend Nextiva for seamlessly catering to this pivotal requirement.

Inconvénients :

To date, my experience with Nextiva has been exceptionally smooth, without notable inconveniences or issues. I find great satisfaction in the quality and reliability of their services. The consistent performance and responsiveness of Nextiva's system have consistently met or exceeded my expectations, ensuring that my daily communications and business operations run seamlessly. As such, I remain genuinely content and appreciative of the level of service I've enjoyed thus far in my association with Nextiva.

Horrible phone service & customer service was a nightmare!

Commentaires : Overall this company is not run properly and i cannot recommend their services at all.

Avantages :

Initial setup was easy. The prices were fair.

Inconvénients :

After about 9 months of service, we started experiencing issues with our phones not working. Then when we tried to troubleshoot with customer service, we found them unhelpful and unwilling to send us new phones even though we made all attempts to correct the issue by replacing our internet router and spending hours on the phone trying their "troubleshooting" methods. After 6+ months, we finally gave up on trying to fix the phones and dealt with taking calls through the app only. When we tried to get out of our contract early, they would not agree and still would not assist resolving our phone problems. We ended up paying penalties to cancel our contract. Customer service was slow to respond and also unwilling to forward our calls to higher up management.

Nextiva One - all phone solution

Commentaires : I would give it an 9.

Avantages :

Feature set is incredibly comprehensive and caters perfectly to the needs of businesses of all sizes. From crystal-clear voice calls to video conferencing, instant messaging, and screen sharing, we have everything we need to stay connected with clients, partners, and team members. The flexibility and scalability of their service allowed us to add or remove lines as needed, making it easy to adapt to changing business requirements. The Nextiva mobile app has been a game-changer for our team. It enables us to stay connected on the go, ensuring we never miss an important call or message. The app's intuitive interface makes it easy to access all features, and it has become an essential tool in our day-to-day operations.

Inconvénients :

A few times I have experienced Lagging and need to reinstall the desktop app.

A lot of features packed in a single platform - unbeatable

Commentaires : We have been very impressed with how much Nextiva thought of when they were creating NextOS, and are looking forward to seeing what other features are rolled out in the future that we may find useful.

Avantages :

Nextiva have really delivered a total single platform communication system – NextOS is a great product, that delivers on all fronts. We were running multiple systems and everyone needed two monitors and lots of tabs open in order to follow all our processes and capture the same information across multiple systems. We had tried to make it more efficient and streamline as much as possible, but when you are using multiple tools there’s only so much you can do. We always thought that was just the way it had to be, but once we found NextOS we realized we could simplify the entire business by moving to a single platform for all our business communications. Having everything on one platform has increased our data quality and the quality of the reporting, while also reducing the time taken to create those reports. It gives us a lot better view of our customers, what they are wanting, and the sentiment analysis is really beneficial. It’s saved all of our staff a lot of time, and new starters to our business always comment that it’s so much easier having one system that does everything compared to their other workplaces. We were impressed with Nextiva’s approach to training and followed their recommendations and we were pleased with how that went. It was a big change for our business but their high level of support really helped smooth out the process.

Inconvénients :

It’s a big change for staff when you are implementing a new system that they will be using for 95% of their work day. It replaced a lot of other systems, so the business change was significant.