17 ans à aider les entreprises françaises
à choisir le meilleur logiciel

En savoir plus sur Trainual

Un moyen simple de former et de développer votre équipe. Donnez vie à votre entreprise aujourd'hui avec Trainual.

En savoir plus sur Trainual

Avantages :

The product is easy to lay out training material and integrate images, videos, etc. It was very easy to invite and monitor activity.

Inconvénients :

What about definition matching or something else more interactive than multiple choice. And I wish you could turn off the feature where it shows the User what they got wrong.

Trainual - Notes

Note moyenne

Facilité d'utilisation
4,7
Service client
4,7
Fonctionnalités
4,6
Rapport qualité-prix
4,6

Probabilité de recommander le produit

9,1/10

Trainual a reçu une note globale de 4,8 étoiles sur 5 d'après 460 avis d'utilisateurs publiés sur Capterra.

Avez-vous déjà utilisé Trainual ?

Partagez vos expériences avec d'autres acheteurs de logiciels.

Filtrer les avis (460)

José
José
Banquier (Bénin)
Utilisateur LinkedIn vérifié
Services financiers, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Decouverte

4,0 il y a 11 mois

Commentaires : Classé bien

Avantages :

Ce logiciel sert d'outil d'intégration dans les activités permet de faire les cours en ligne

Inconvénients :

Le logiciel est cher pour l'abonnement difficultés de retrouver les cours

Réponse de l'équipe de Trainual

il y a 10 mois

Thanks for the honesty here, Jose! Would love to chat with you about this. Feel free to reach out to our team so we can ensure you're getting the most out of Trainual.

Charlaine
Assistante (Bénin)
Design, 11–50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Logiciel de cours en ligne

5,0 il y a 12 mois

Avantages :

C'est un logiciel très efficace et facile à utiliser. Il m'a beaucoup faciliter la tâche.

Inconvénients :

Pour ma part je n'ai pas trouvé un inconvénients a ce logiciel.j'assimile mieux. Je le recommande à tous

Réponse de l'équipe de Trainual

il y a 10 mois

Thanks so much for the review, Charlaine! Can't thank you enough for championing Trainual.

Codjo Bienvenu
Agent commercial (Bénin)
Mode et vêtements, 11–50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Logiciel de gestion

5,0 il y a 12 mois

Avantages :

Logiciel de formation qui est une plateforme de transfert de connaissance . Tous les processus pour tous les rôles et responsabilités de l'entreprise sont documentés.

Inconvénients :

Il n'y a pas d'inconvénients détectés à ce logiciel.

Réponse de l'équipe de Trainual

il y a 10 mois

Thanks for sharing your feedback, Codjo!

Claudel
Développeur web (Bénin)
Internet, 11–50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Logiciel de formation

5,0 l’année dernière

Avantages :

C'est très efficace et très fiable pour l'utilisation.

Inconvénients :

Je n'ai aucun problème avec ce logiciel.

🍁 Cortney
🍁 Cortney
Owen/Clinical Director (É.-U.)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

The Thing You Didn't Know You Needed!

5,0 il y a 3 ans

Commentaires : We absolutely love Trainual: as a company, a team, and a product. It has become the foundation of our company and the place that we are working so hard to get all of the information. As we build this plane while flying it, we appreciate how easy it is to write down what we are doing so it is easier next time. Prior to Trainual, sometimes I felt like MacGruber holding things together with a paperclip and a gum wrapper based on my memory or other team member's institutional knowledge and now we can capture it all, sometimes in the moment. We plan to be using Trainual indefinitely.

Avantages :

There are many things that I like the most about this software that have to do with features, but I think the features would not be useful if the platform wasn't designed with a foundation of a solid understanding of how small businesses function and scale. So, to start with, I love the philosophy and approach of Trainual as a company and the team as humans. Trickling down from there, the platform is designed that way - it is clear it is flexibly designed, but kept intuitive, and thoughtfully updated with feature requests that have the greatest impact across their users. The organization of the content makes it easy to jump right in to get something created along with the template gallery helping to streamline it all.

Inconvénients :

I have two suggestions that are specific to how we use the platform, and I have submitted these are requests so I know they are in the hopper: 1) make the directory accessible through the mobile app. Often times when we hire new people, that is what we want them to be able to access and they are doing everything from their phones before they are in our workplace. 2) update the time stamping to track each time a subject/topic/step is completed for each employee. More Specifically, when you have to provide documentation to the department of labor for unemployment claims they may request evidence of the days/times that you asked someone to complete and then review a policy. In trainual, only the reviewed date is saved so you lose the evidence of the initial completion date. We have been in this pickle twice, and I would like to not to have to track all completions and reassignments outside of Trainual for compliance reasons.

Wade
CEO (É.-U.)
Transport routier/ferroviaire, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

The answer to what I was looking for

5,0 il y a 4 ans

Commentaires : Overall it has been great. It is easy to use and figure out and it is helping me go deep in systemizing my business.

Avantages :

We have high turnover and being able to make initial training part of the hiring process have helped us weed out applicants who are not serious. It also provides a great way to get people to complete training before being eligible for raises and promotions. I like how I can track the progress of my team, and quiz them to ensure comprehension, as well as the different media I can implement to help drive home certain points.

Inconvénients :

The pricing model that does not include all of the features unless you pay the premium right off the bat. It takes a long time to get all of the systems into Trainual, and I am not able to release it right away to my team so I didnt want to pay the premium if they were not going to be able to access the features right away. I will probably upgrade to the premium later on and revamp my lessons, but I am a bit conflicted about having my team go through re-training at that point just to see some flashy new features that I would have liked to implement at the beginning.

Réponse de l'équipe de Trainual

il y a 3 ans

Hi Wade! Thank you so much for leaving a review. We're so happy to hear that Trainual has helped to make your training process more efficient and you've been able to systemize your business with it! And thanks for your feedback on our different plans. The good news is that if you do upgrade, you won't have to make your team go through their training again (unless you'd like them to). Everyone's completion percentage will remain the same when you upgrade. If you do have additonal questions about upgrading or anything else, always feel free to reach out and we'll be glad to help!

Erica
Owner (É.-U.)
Art/artisanat, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Difficult to Use

3,0 il y a 2 ans

Commentaires : My time with trainual was a waste of money and time and never quite got usage from it. Almost $1k later, I ended up cancelling the subscription and have ZERO to show for it.

Avantages :

In theory, it makes the process of onboarding and training easy and efficient.

Inconvénients :

The set up process, even with already having the documentation is burdensome and the flow of how to use the software is confusing. There is no real start and finish or defined, or even suggested, workflow. There are tons of integrations, but no suggestions really as to how to best use them or under what circumstances these things would be useful. It is also incredibly expensive to say that it is ongoing expense that will forever need to be paid for the life of your business. Theres no tapering off or build up. It has to be implemented immediately in order to show it's value and does not account for the set up process.

Réponse de l'équipe de Trainual

il y a 2 ans

Hi Erica - thank you so much for taking the time to review Trainual. We're sorry to hear that the platform didn't meet your expectations, and we appreciate all of your feedback on how we can improve. We're always adding ways to make implementation much easier for our customers, and we're continously adding new content for this. If you ever would like to come back and try us out, let us know and we'll be happy to set you up with resources that'll make implementation much easier. But regardless, we wish the best of luck to you and your business going forward. Thank you for giving us a try!

Courtney
Courtney
System Administrator (É.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 10 000+ employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great tool for Team Training

4,0 il y a 2 ans

Commentaires : The data may be quickly sorted and searched. Having everything set up ahead of time will make it much simpler to locate the specific concepts you need to grasp afterwards. It's also helpful to be able to monitor your own and your staff's training development.

Avantages :

Onboarding Time is saved and efficiency is increased as our staff receives continuous training and development thanks to our efforts. Simple interface! The addition of Loom is fantastic. Loom also offers excellent onboarding training materials.

Inconvénients :

One potential drawback is that training doesn't make extensive use of gaming techniques, which appear to be crucial in retaining today's workforce.

Réponse de l'équipe de Trainual

il y a 2 ans

Hey Courtney! ���� We're so glad to hear training makes Onboarding and documentation simple & efficient. We'll share your gamification feedback with the team. Thank you for sharing your review. ����

Kayla
Human recourses (É.-U.)
Textile, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

This is a great program!

4,0 il y a 11 mois

Commentaires : Trainual has been a valuable recourse to the company im at. This allows us to track and efficiently train new and existing employees.

Avantages :

Trainual is a very useful tool that allows us to easily train new and existing employees.

Inconvénients :

Even though this platform works great for training people it gets updates quite frequently. Most updates are helpful but with the most recent update

Réponse de l'équipe de Trainual

il y a 10 mois

Thanks for this feedback, Kayla! So glad to hear Trainual makes training easy for your team. We hear you on the recent changes and have already implemented updated processes to improve this experience with future big releases. Keep the honest feedback coming. We appreciate you!

Ryan
Director of Operations (É.-U.)
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Scope Training

5,0 il y a 2 ans

Commentaires : Trainual is great for new hires. I like the different ways to create and organize content.

Avantages :

I like the ability to segment training modules/lessons and dictate the order at which the user goes through them.

Inconvénients :

I would like the user permissions to be a little more flexible. I have some team leads that need to be able to monitor new users as they go through the training, but I do not want to give them access to edit content.I would also like a better way to add an mp4. Maybe I'm just not doing it the right way, but currently, I am putting in text like "Training Video 1" and attaching a URL to the video. It would be nice to imbed the mp4 just like a YouTube video.

Réponse de l'équipe de Trainual

il y a 2 ans

Hey Ryan! Thank you for the feedback. We'll be rolling out some permission enhancements real soon - so stay tuned for that. I'll also share your video file feedback with the team. Appreciate your time here and thanks again!

Trinity
Operations Asisstant (É.-U.)
Import/Export, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

You need Trainual

5,0 l’année dernière

Commentaires : I would recommend Trainual to anyone who has a process that impacts others. Whether in a non-profit, business, or community setting.

Avantages :

Trainual has been incredible for documenting all things you think you will just remember. And better yet keep it organized for those who come after us within a company

Inconvénients :

The one thing I will say - for a small company, starting can be tricky. Trainual has been designed for companies of all sizes and there were some kinks to work out for a company as small as ours.

Réponse de l'équipe de Trainual

l’année dernière

Thanks for sharing, Trinity. I love how you're thinking of those who will come along after you. That says a lot about you as a person and I admire that! We pride ourselves on helping small businesses and have tons of resources you can access. Please do not hesitate to reach out. From process templates to coaching support - we've got you!

Deniece
Operations Manager (É.-U.)
Biens de consommation, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Loving it!

5,0 il y a 2 ans

Commentaires : Once I got it set-up/implemented, it's easier than ever to create SOPs for our various teams. The new Chrome extensions have just made it all 10 times better!

Avantages :

The support is top-notch! The system is very intuitive for the end-user. Admins and users both love it.

Inconvénients :

Set-up can be a beast, but they do offer one-on-one support, migration services and a multitude of user guides, videos and training.

Réponse de l'équipe de Trainual

il y a 2 ans

Hey Deneice! ���� We're so glad to hear you love Trainual. We'll share this awesome news with our Support team. Thank you for sharing your review. ����

Sarah
Vice President of Operations (É.-U.)
Recherche, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Clinical Trial Lifesaver

5,0 l’année dernière

Avantages :

What I like most about Trainual is that we are able to utilize it across a vast platform within our clinical trial. With decentralized trials, we rely on the ease of technology. This platform has given us a strong tool to keep up with study-specific and site-specific training in one place. This tool is easy to pull reports from if needed for FDA visits.

Inconvénients :

I have not come across a feature that I do not care for as of now. I will update if I do.

Jean
Product Analyst (Brésil)
Marketing et publicité, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Trainual is a great option

5,0 il y a 2 ans

Avantages :

Creating and managing process is very simples in trainual. Having a specific tool for traning give a more "serious/important" feeling about the content, special for remote teams.

Inconvénients :

The search engine could be better. Sometimes it's not so good to find the right content.

Réponse de l'équipe de Trainual

il y a 2 ans

Hi Jean! Thank you so much for leaving us this awesome review :) We're super stoked to hear that it's been useful for you as you create and manage your processes. And we appreciate you sharing your feedback on the search functionality! We're working on updating that functionality, so stay tuned for some improvements to come soon! If you have any other feedback, always feel free to reach out! Thank you so much again for being such an awesome part of our community and for working with us!

Trezlynn
Payroll Manager (É.-U.)
Ressources humaines, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Resource for Training

4,0 l’année dernière

Commentaires : The biggest business problem solved with using Trainual is outdated processes and procedures being used and "passed around" due to hard copies being saved. These hard copies would sometimes have hand written notes by team members of when the processes changes, but would be hard to follow. With Trainual, we are able to keep everything up to date quickly.

Avantages :

Trainual's ease of searching and editing as an administrator is one of my favorite features. To be able to search for any subject, topic, test, etc. and find all associated trainings and topics with that field is amazing. This is a time saver when trying to help my team.Being able to edit an existing topic and training and have it instantly available to my team is another key feature when our processes change. This has helped with any outdated information that a team member could have had with hardcopies of training material.

Inconvénients :

In some instances, if a member does not have the proper access, they are unable to see all available topics when they search. It takes an administrator to search and assign the topic or show the team member the material.It can be time consuming to get everything in to Trainual, at first. Once everything is documented, though, it is easier to keep updated.

Réponse de l'équipe de Trainual

l’année dernière

Hey, Trezlynn! Thanks so much for sharing your review. So awesome to hear that you're keeping those Payroll processes alive and well... well documented and up to date, that is! Your team is lucky to have a manager that cares about their success in this way. Super awesome news - we just released an update a few weeks ago that enables content to be searchable and access to be requested without the need to perform this manually for your employees. Head to the Account settings page and toggle on the option to "Publish content libraries." Be sure you've toggled on the options to share the Company and Policies pages with your team, too! Then they can search and request access on their own. Additionally, you can use the AI tool in Trainual to write a rough draft of your processes to save a ton of time! Keep an open mind to what is possible with the AI tool - it knows more than you might think! Thanks again for being a champion of Trainual!

Kelly
Clinical Quality & Process Improvement Manager (É.-U.)
Hôpitaux et soins de santé, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Intuitive Platform for Process Creation

5,0 l’année dernière

Avantages :

My favorite thing about Trainual is how easy they make the content creation process. The platform is super intuitive, so even without much background information/training on the platform, a new user can log in and generate a process or policy with ease (and make them look good too!) They are incorporating more AI integration as well so I expect the process could get even easier.If you do need help, the Trainual help & training center is really thorough and covers the platform itself, how to make awesome processes/policies and anything else you might need. The team is responsive by chat as well anytime I ever had a question or wanted to request a feature.

Inconvénients :

Just a couple features that I think could be helpful: A clear way to prioritize assigned content on the general user's "Desk"/homepage, as well as different options for the "look" of the homepage in general. If a user is assigned a lot of content, each subject assigned takes up a lot of space on the screen.

Réponse de l'équipe de Trainual

l’année dernière

Thanks for sharing your awesome feedback, Kelly! It's great to hear how easy the content creation process has been for you and how intuitive the platform is for new users. The addition of AI integration is just getting started - many more exciting updates coming in this space! Regarding your suggestions, a clear way to prioritize assigned content on the user's "Desk" and different options for the homepage's appearance are definitely on our radar. More to come soon! Thanks for this thoughtful review. Always here to support you!

Jennifer
Veterinary Management Consultant (É.-U.)
Vétérinaire, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Trainual is a game changer!

5,0 il y a 2 ans

Commentaires : Trainual is a game changer in veterinary hospitals! Communicating and standardizing processes has always plagued veterinary managers and this program allows everything to be documented and instructed in one place.

Avantages :

This software is well organized for learners, users and managers. Team members love that it can be used on their mobile phone for learning and to reference material when needed. I love the search function! I also appreciate that Trainual has stayed responsive to rolling out new improvements.

Inconvénients :

I wish there were more interactive activities available for the users. We use it heavily as a learning system, as well as a place to document SOP's, and we miss some of the interactive features that we had in other programs like Nearpod. The loss of this is still worth it to have the streamlined design and reporting features that Trainual offers.

Réponse de l'équipe de Trainual

il y a 2 ans

Hi Jennifer! Thank you so much for leaving this awesome review for us :) We're super stoked to hear that Trainual has been a gamechanger for your business! And thank you for your feedback on the interactive features within Trainual. I'll pass that on to our Product Team, but if you have any specific ideas on interactive features that would be awesome, feel free to share them here as we're always looking to improve: https://portal.productboard.com/trainual/2-trainual-feature-requests/tabs/4-under-consideration We appreciate you for being a part of our community and we're excited to continue to work with you!

Lori
Development Assistant (É.-U.)
Gestion d'organisme à but non lucratif, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great tool for growing companies

5,0 l’année dernière

Avantages :

I cannot recommend Trainual enough. As a company, we started using Trainual when we were around 50 employees. Two years later, the size has doubled. Having our processes documented neatly in one place has been invaluable and has made the process of onboarding and training new hires seamless. In addition to using it for new hires, it's a useful tool for seasoned employees to refer to when a question regarding a process arises. (The search bar is great!) Trainual holds the online copy of our Employee Handbook, meeting notes for different departments, SOPs, and much more. We appreciate the public share feature, which allows you to share a subject via a link with those who do not have a Trainual account.

Inconvénients :

A feature that was requested by one of our team members is an audio version of Trainual for those who are dyslexic.

Cindy
HR Systems Consultant (É.-U.)
Ressources humaines, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Trainual Review

4,0 l’année dernière

Commentaires : Trainual has helped our team with being able to find answers to processes quickly. Everything is at your fingertips and just a search away!

Avantages :

I have to say I love Trainual. It is easy to use, was easy to learn being a new user. The help feature, How-to's, and pro tips is a great resource for knowledge. The Trainual support team is very responsive and helpful.

Inconvénients :

The card view! Card view vs outline view - Feel that all users should have the option for the outline view to help organize trainings and search for trainings easily.

Réponse de l'équipe de Trainual

l’année dernière

Hey Cindy! Thank you so much for the kind words! We're really glad that you love Trainual. Our support team is always here to help (and love you right back), so don't hesitate to reach out if you need anything. Keep up the great work and stay tuned for major updates coming to Search! 🚀

Raegan
Marketing Analyst (É.-U.)
Défense et aérospatiale, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Trainual Review

5,0 il y a 4 ans

Commentaires : Very good! Aside from the quiz features.

Avantages :

Some things that I love about Trainual are the features where I can add media like videos and gifs.

Inconvénients :

There are a lot of ideas I have that would make Trainual more effective. For example, being able to play the videos right in Trainual without having to click a link and open a new tab. COLOR CUSTOMIZATION! I hate the light gray color for all of the buttons (save, next, etc) I wish it was literally any other color. But if it was customizable that would be even better. Also when creating a test there NEEDS to be an option to select how many questions/possible answers for a given test. Clicking “new question” every time and then clicking “new answer” 4 times for each question is just way too time consuming and outright annoying. There could also be different types of quiz questions! What about definition matching or something else more interactive than multiple choice. And I wish you could turn off the feature where it shows the User what they got wrong. And the “essay” exams are NOT FUNCTIONAL because there is no way for the Administrator to review and approve the submissions. It just says 100% no matter what they write. For the Quiz portion of Trainual I rate it a 2/5. There is so much more development that needs to be happening here. Otherwise it’s a good platform.

Réponse de l'équipe de Trainual

il y a 4 ans

Hi Raegan! Thank you for leaving such a thoughtful review of your Trainual experience. A few of your suggestions have recently been updated in our platform, including a new "Dark Mode" feature, and PDF Imbeds which allows you to play videos (and much more!) right on the platform. We truly appreciate your suggestions and are always here if you have additional feedback!

Alan
Alan
Ops Manager (É.-U.)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Trainual Is Straightforward, Practical, and Smooth

5,0 il y a 2 ans

Commentaires : Trainual is really easy to use for both admins and users. I love that we can all reference the same materials very easily, and everyone knows what training they have yet to complete at a glance.

Avantages :

Honestly, I like how modern it looks the most. Previously, our company used Zoho and it had a lot of features, but it didn't look smooth. When you're trying to learn something new, you need as few distractions as possible. With Trainual's polished look, you're able to focus. On the administrator side, you can create everything you need without any training. Just take a moment to plan out your training, and you'll be alright.

Inconvénients :

The only gripe I have is the assessments. Zoho had a lot of options for the question types, and in Trainual I was hoping for the same. I adapted many of the questions that I migrated over, so it's okay, but having different question types helps break up the monotony. We have to ask a lot of questions in certain training modules, so this really helped, but this technical limitation hasn't actually held us back in practice. We continue to love Trainual.

George
Training Coordinator (É.-U.)
Automobile, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Highly Recommend

5,0 il y a 2 ans

Commentaires : Thus far it has been a welcomed addition to our training program. Wil Pagod has been there every step of the way to help me navigate when I've had questions.

Avantages :

As a training coordinator it gives me flexibility. It does not replace face to face training. But is an addition to the training program. It allows members to complete training on their time and gives us the ability to easily update said training.

Inconvénients :

The initial roll out was a little confusing for members who aren't computer literate. But it didn't take much training to get them up to speed.

Réponse de l'équipe de Trainual

il y a 2 ans

Hi George - Wow! Thank you so much for this amazing review of Trainual :) We're beyond pumped to hear that the platform has been a huge help in the way you train employees. And we're really glad to hear we had everything you need to be successful. That made our day hearing that! Appreciate you a ton for being a part of our community, and we're excited to continue to work with you!

Shania
Personal Assistant (Canada)
Biens de consommation, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Trainual is great!!

4,0 il y a 4 ans

Commentaires : Trainual is overall a wonderful company, there customer service is generally very quick and usually always helpful :)

Avantages :

It is not hard to learn how to use, it is fun to create training programs. There are many things you can do with this software.

Inconvénients :

Some of the embedding features are hard to understand and can be complicated if you are not tech friendly. It can be slightly hard to grasp how the courses can be set up, Such as understanding subject, topic, steps and how they work together.

Réponse de l'équipe de Trainual

il y a 3 ans

Hi Shania - thank you so much for taking the time to review Trainual! We're really happy to hear that you're having fun with it and that you've found it useful. Plus, your awesome words about our company totally made our day! As always, our support team is here to help wherever you need it, so always feel free to reach out if there's anything we can do to make your experience better! Looking forward to continuing to work with you :)

Dior
Customer Success Manager (É.-U.)
Vente en gros, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Exactly what we were looking for!

5,0 il y a 2 ans

Commentaires : It's been great! Super easy to set up and literally used every day.

Avantages :

Passing knowledge onto our customers is of the utmost importance to us, thus our team members need to be provided with quick access while they're working live to access these situations with quality solutions. Having Trainual open and accessible during the work day is key to achieving that!

Inconvénients :

I honestly cannot say a bad thing about Trainual. My only point of improvement would be to allow for a directory that does not need to be accessed teamwide for its creation.

Réponse de l'équipe de Trainual

il y a 2 ans

Hi Dior! Thank you so much for taking the time to leave us this awesome review of Trainual. We're super excited that you are enjoying the product and that it has been a game changer for having your team access your company's information! We appreciate you sharing your feedback on the directory within the application. We passed that feedback on to our Product Team so they are aware. In the meantime, you can have your team members in the app hidden from the directory when you first invite them into the platform. That may be a good workaround if you don't want certain people to be seen in there. If you do have any other feedback or if there's anything else we can do to help, always feel free to reach out. Thank you so much again for being an awesome customer! We're super stoked to continue to work with you.

Eizabeth
Director of Marketing (É.-U.)
Études de marché, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A Remote Workspace Game-Changer

5,0 il y a 2 ans

Commentaires : Overall, our company would not have experienced the fast-paced growth we have today without the Trainual platform. The ease of use and practicality has increased our efficiency and quality of work from new hires.

Avantages :

As a remote company, Trainual provides a one-stop platform for all training material. I like that I can add written materials, videos, and images/documents to create a cohesive and user-friendly training resource. Using Trainual allows our company to keep training consistent and gets our new hires trained much more quickly. Instead of pulling a team member for one-on-one training for the basics, we can get them started on Trainual, then transition to on-the-job training much more effectively.

Inconvénients :

There are certain features that would make assigning tasks more efficient but with the proactive updates, I expect Trainual will come up with a solution soon enough. I would like to see where I can create profiles with the subjects needed for each role, then assign users to the role instead of assign each individual subject.