Avis clients sur OperatorHub
par Adventium Technology5/5 5 avis Écrivez votre avis !
Publié le 20/04/2019
Junction6 in the tourism activity sector
Commentaires: Overall, very good. We've used J6 for many years and the continued development of the system has been impressive.
Avantages: It's extremely accessible from any device and relatively fast to display the information that I need at a glance. It's API's help us save time on the phone by allowing agents to see availability, book and have the product confirmed. Adjusting products and availability is relatively painless. The design team are quick to implement changes and keep us updated regularly on new features.
Inconvénients: It can be a bit slow at times to respond to input when trying to adjust availability or add notes to a departure.
Publié le 10/09/2019
Fleet management is so much easier now
Commentaires: Our overall distribution to agencies and resellers has noticeably increased with the WebsiteTravel connection, which comes with the software. Other than that, staff have noted that check-ins are generally smoother and there are less complaints nad errors.
Avantages: I can oversee routes, manage drivers vehicles, bus routes, customers and even follow up's without even being on the job. My drivers log in to the system and upsell customers from on Fraser Island. Capitalising on pax has seen an all-time high in our operations and our customer's service has improved greatly due to the centralisation of all customer details and availability.
Inconvénients: Occasionally glitches. Have had a few instances of losing data entries in the past though I believe there was a recent development to amend this.
Publié le 26/03/2019
Incredible for time-saving, with increased efficiency for all staff procedures
Commentaires: Our migration to Junction6 reservations has not only been efficient, but surprisingly economical. The streamlined staffing procedures have really allowed us to maintain wages.
Avantages: - Drivers can now group departure groups based on travel partners, dietary requirements, nationalities and gender ratio. - The J6 API facilitates real-time reservations for travel agents, meaning less requirement for availability monitoring - Capacity updates alleviate human error and tour over-booking
Inconvénients: - Quite a lot of features, it is difficult to narrow down to which are most suited to our business but the BDM’s were helpful
Publié le 26/09/2019
Great for our business
Commentaires: Overall OperatorHub has significantly improved our reservations and operational management.
Avantages: OperatorHub is very user friendly and has made training staff significantly quicker and easier. The cloud base for mobile access and the ability to share with operators has increased transparency and reduced friction. There are also some great features for communicating with customers.
Inconvénients: The financial reporting can be slow for large data sets
Publié le 13/03/2019
Great features for managing large tour groups with ease
Commentaires: All of the hard unnecessary work has been taken out of departure scheduling , it is all centralized now , accessible on different levels to different members of staff and very easy to manage
Avantages: The process for confirming bookings and managing capacity is now super easy , Simple capacity management and little to no chance of over booking , Completely customized manifests , appropriated to our business
Inconvénients: Email template manager is slightly complicated but was explained well by a BDM