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Avis clients sur JumpCloud Directory Platform

En savoir plus sur JumpCloud Directory Platform

JumpCloud Directory-as-a-Service gère et connecte en toute sécurité vos utilisateurs à leurs systèmes, applications, fichiers et réseaux.

En savoir plus sur JumpCloud Directory Platform

Avantages :

Powerful features allowing you to integrate Single Sign-On and develop a platform for frictionless access from any device to any resource.

Inconvénients :

MDM is currently limited in functionality, and the System Insights still require command-line input to gather detailed information.

JumpCloud Directory Platform - Notes

Note moyenne

Facilité d'utilisation
4,5
Service client
4,5
Fonctionnalités
4,5
Rapport qualité-prix
4,5

Probabilité de recommander le produit

8,7/10

JumpCloud Directory Platform a reçu une note globale de 4,7 étoiles sur 5 d'après 206 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (206)

Douglas
Douglas
Assistant (Bénin)
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Sécurité informatique

5,0 il y a 5 mois

Avantages :

Un logiciel a qui je me suis bien adapté vu que je l'utilise dans mon travail très régulièrement elle présente aussi de nombreuses avantages sur ça Platforms je recommande jumpcloud à tout le monde vous serez pas déçu je l'ai pas été Super application formidable

Inconvénients :

J'ai pas trop aimé l'interface des utilisateurs c'est vague à mon goût L'orientation ta sur la plateforme aussi est mal fait

Idan
Idan
Director of Cyber Security (Israël)
Utilisateur LinkedIn vérifié
Eau/gaz/électricité, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

JumpCloud enables remote Workforce

5,0 il y a 2 ans

Commentaires : The problem that I'm solving is inherent in how we built our business. We have offices around the world, work from anywhere culture, and many cloud bases "as-a-service" solutions that allow us to be agile. JumpCloud allows our IT to be more agile.

Avantages :

I like the flexibility in deployment and can use the features at my own pace. For example, integrating JumpCloud to manage Google Workspace while retaining Google Sign-In keeps the employee experience the same while allowing my IT teams to manage the workforce more efficiently. Another feature that I find most valuable is the device management solution, specifically Windows. We can deploy and control systems in seconds from anywhere in the world.

Inconvénients :

Directory Insights, a valuable tool for me, is still not polished enough. I would love to see more filtering, custom query building, reporting, and the ability to create alerts.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Holistic And Neutral Solution For IAM And Device Management

5,0 il y a 3 ans

Commentaires : JumpCloud is the only solution which can provide an authoritative directory, an IdP for SAML and device management combined in a single unified SaaS-based solution. The neutral approach by serving well established standards such as LDAP, SAML and RADIUS for AuthN/AuthZ and having the capability to managed identities (user and their devices) and credentials including SSH-keys on devices is a true differentiator to competitive solutions. On top, JumpCloud's agent for devices enables broad and versatile capabilities to deploy software, configure endpoints and even use this for remediation purposes. Recently, extremely useful additional capabilities have further enabled the value of this solution. Broad insights about systems and the directory itself, consumable via UI and API's, not only helps IT admins in their daily operations, but also serves well for Information Security and GRC-related purposes such as auditing and compliance. Their API's have also enabled capabilities to better orchestrate and automate the on-/offboarding of users and their respective devices and gives good options to venture into ChatOps. New features related to MDM for macOS are now giving an opportunity to further simplify the overall management of the Apple-flee. Especially since macOS Big Sur, the stronger focus on MDM is another enabler.

Avantages :

The most important benegit, as highlighted above, is that there is no reliance on any on-premise or self-hosted directory infrastructure. A cloud-native solutions such as JumpCloud allows to operate efficiently without being forced to configure, maintain, operate and secure a footprint-heavy stack.

Inconvénients :

Until now, MFA is limited compared to other players in the field like Cisco Duo. More options, such as Push-MFA or even QR-codes to be used as multiple factors during authentication across devices and protocols, including LDAP/RADIUS, would further enable leaner footprints and higher efficiency.

Danny
Technical Team Lead and Systems Administrator (R.-U.)
Design, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Works well until it doesn't, then it'll take a long time to get right.

3,0 il y a 2 ans

Avantages :

Seamless, Platform agnostic SSO and User account management. Cloud LDAP Sync to MS and Google. Does what it says on the tin, Managing Admin and User access is a breeze as is tracking our company assets while working from home. Highly portable (our workforce all WFH as primary place of work since Covid).

Inconvénients :

Mac installer is a bit temperamental. Console on mobile is not responsive. Clears saved payment details without warning. Customer Service takes ages (no international support outside US business hours), we had our account suspended and it took over 5 days to get access to our businesses IT SSO.

Diana Elizabeth
Diana Elizabeth
customer service agent (Mexique)
Utilisateur LinkedIn vérifié
Services aux consommateurs, 501–1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

First time using a log in platform, use jumpcloud

4,0 il y a 3 mois

Commentaires : it was a good experience, it was the first program we used to log in on our daily job, so it was very easy to use and to manage.

Avantages :

it's easy, and fast, and no need to do so much training with the new hires, which is a blessing when dealing with these kinds of software, so if this is your first time, I honestly recommend it.

Inconvénients :

sometimes they have glitches but you report them an it get fix right away most of the time, so like I said if this your first time, go on with Jumpcloud

Chris
Chris
Owner (É.-U.)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Everything I Need, Without the Aggravation of AD

5,0 il y a 4 ans

Commentaires : I have been very happy with JumpCloud. I used to run an ActiveDirectory system for the small amount of users I have, and AD is so old, clunky, and often overkill. This is a lightweight solution that can allow you to manage your organization with ease using users, groups, and policies. Setting up a user in another state is just a click away on the panel.

Avantages :

Very simple, quick package install that takes seconds. I love that the agent runs as service with a tiny footprint. You make changes using the web console, and they propagate down within a minute. Password syncing is not an issue. Just as if you were using AD, password syncing works fast. I loved how easy it was to setup RADIUS for wireless. I had it up and running within a couple of minutes. Agent installation on our machines was either done by a small installer, or in the case of Linux, a simple copy-and-paste command pasted into the terminal.

Inconvénients :

No mobile app yet. I am hoping this will change in the future so I can make changes without having to log into the browser.

Ella
Ella
Desktop Engineer (É.-U.)
Utilisateur LinkedIn vérifié
Internet, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

A management platform with incredible features – and some downfalls

4,0 il y a 2 ans

Commentaires : JumpCloud is an interesting product in that it's a bit of an all-or-nothing situation. For companies that half-way commit to implementing JumpCloud, it's terrible and confusing. But for the companies I've worked with that have fully committed to making JumpCloud their source of truth for identity management, computer account management, and SSO, it's been great.

Avantages :

The parts that work well in JumpCloud are amazing. The best feature, in my opinion, is the local user account management on computers. Being able to remotely reset a password, add a new account, or shut down an account instantly is something that no other SaaS offering can match at this level.

Inconvénients :

There are some pretty big gaps in features and functionality. No smart user or computer groups. No FileVault key rotation. Software deployment leaves a lot to be desired.

Ahron
Ahron
Systems Engineer (É.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Jumpcloud as our primary directory

5,0 il y a 2 ans

Commentaires : Overall Jumpcloud has been a great way to integrate cloud and operating system logins for our company

Avantages :

broad support for many platforms as well as many login languages and operating systems

Inconvénients :

I feel like despite paying for the best customer service that we dont always get the most knowledgeable people supporting us

Diana
Diana
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Great LDAP solutions for small businesses

5,0 il y a 4 ans

Commentaires : Small businesses that need to become more operational mature in handling their staff and managing users but maybe can't afford an on premise Windows server or want to keep everything in the cloud - this is where JumpCloud reigns supreme.

Avantages :

The price is probably number 1 thing i like! Free for under 10 users. A great way for me as an IT professional to help smaller businesses get onto a stable platform for properly managing their users and devices, with room to expand as their companies grow. Great integrations with other apps (we use Office365 for most clients). With JumpCloud a small company really doesn't need a Windows Active Directory server on premises any longer.

Inconvénients :

No customer service for the free licenses - I get why, but I don't have to like it. It would be less annoying if the knowledgebase was a bit streamlined better. Can be difficult to find How-To information. Usually the article is there but is not intuitive and easy to find.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Impression, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

JumpCloud Directory Platform - Windows, MacOS, Linux

5,0 il y a 2 ans

Avantages :

LDAP as a service, policy and identity management, and user set up (SSO, assigned directories) were all critical features we use on a daily basis and work well.

Inconvénients :

Limited policy creation settings, could use custom policies or a larger variety of presets on both Windows and MacOS.

David
David
Partner (É.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Great AD alternative

5,0 il y a 4 ans

Commentaires : With end users using G Suite for file storage and sharing, we are able to manage PCs and end user credentials without needing to deploy Active Directory.

Avantages :

Easy to manage web interface with clear categories and policies.

Inconvénients :

Client installation on PCs was more complex than I would have liked.

Steve
IT Manager (É.-U.)
Production alimentaire, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

JumpCloud is a solid solution for cloud directory.

4,0 il y a 2 ans

Commentaires : Really like that they constantly improve the service and have great customer service as well.

Avantages :

The policy and directory features stand out. You can easily add a machine and take it away when necessary.

Inconvénients :

There is some functionality that I sometimes spend a lot of time to get working properly.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great Application Getting even Better

4,0 il y a 4 ans

Commentaires : My overall experience has been nothing but positive. Now that all passwords are sync'd across both local and web services, our users rarely need password resets anymore. Their technical support has been very helpful and responsive in the few (maybe two times in two years?) I've needed to call them.

Avantages :

I love its ease of use. Getting started using it was effortless as a single tech doing the work. Its ability to serve as a directory server for G Suite, PowerSchool (LDAP), and WiFi (RADIUS) makes my life so much easier. And it's even great that for G Suite it can be user-specific. We have some accounts that we don't tie into JumpCloud simply because they only need email. JumpCloud can "pull" G Suite Accounts if they already exist, and I love how it can "push" accounts as well for creating new users.

Inconvénients :

There are a few niceties that they haven't implemented yet. Extensive logs can easily be pulled via their API, but they aren't available via the web-gui. They also haven't yet managed to implement the ability to manage Google Groups through their interface yet (but that's supposedly coming soon).

Santhosh
SOC Analyst (Inde)
Sécurité et enquêtes, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Excellent tool for the Directory and MDM

4,0 il y a 11 mois

Commentaires : Overall, MDM Automate Device Enrollment, robust authentication features, and directory interfaces work together to produce a great product for an organization's software management requirements. Using these services, businesses may increase productivity, significantly reduce errors, and improve device security.

Avantages :

-Duo Security, which adds an extra layer of security to the login process with multi-factor authentication (MFA).-WebAuthn is another authentication method that uses public key cryptography to verify users' identities.-TOTP is a type of two-factor authentication (2FA) that uses a time-based code that changes every 30 seconds to authenticate users.- MDM Automate Device Enrollment integrates with Cloud Directory and Active Directory for remote access, making it simple to manage user access and permissions. These integrations also make it simple to add or remove users from the system and provision new devices.- MDM Automate Device Enrollment is a fantastic tool for managing software within a company. Administrators can remotely deploy and manage software updates, Also it provides insights into device usage, enhanced.

Inconvénients :

- the potential of inefficiency and errors induced by having to push the command each time a selection is made-Pushing the command on a routine basis raises the risk of error. A user, for example, may select the inaccurate machine or screw up to select a device, resulting in incomplete updates or installations. As a result, devices may become vulnerable to security threats or stop working correctly.

Jeffrey
Senior Tech (É.-U.)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Solid way to manage users

5,0 il y a 4 ans

Commentaires : I use jump-cloud for my own business and my clients primarily to help with user management and to manage access to the various services that are used. It jump make all this easier.

Avantages :

It solves a bunch of problems all at once. You can have Jumpcloud handle your G Suite/Office 365 password, then use that same password for your computer logins and well as for your office's WiFi. A lot of people miss that last one. Small business rarely change the WiFi password, so every exemployee knows how to log in. With Jumpcloud Radius service, everyone uses their Jumpcloud password to log in. If someone is no longer with the company, you disable their Jumpcloud account and they no longer can log in. If you are a Linux admin, Jumpcloud's system agent can handle password, or even better ssh keys with two-factor authentications. This really take security up while making all it easy to manage. They keep adding features as well, like recently added management of Bitlocker.

Inconvénients :

I only have minor grips. Like to manage LDAP, you have to create an LDAP bind user. No big deal, but that is the only thing I'm going to use that account for. The fact that it shows up as an option for G Suite or for system log ins is unnecessary. Seems like that should be a special user locked away under LDAP tab somewhere.

Ratko
ITM (Serbie)
Logiciels, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Freedom of choice, movemant, security, breaking AD chains - all with JC

5,0 il y a 4 ans

Commentaires : If you want to have or already have most of what is necessary in the Cloud, without the need for a DC server in the premises, to expand your intranet to the entire Internet, then you need DaaS. JumpCloud is simple but offers complex services.

Avantages :

Quite complete solution, pretty simple but comprehensive. Management of users, machines, groups, solid connections with o365, cloud RADIUS option... And constant service improvement, which is very important in the software industry.

Inconvénients :

Reliability of RADIUS service, addition of remote control.

Jason
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Réseaux informatiques, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

JumpCloud allows you to easily set up directory access for remote users

5,0 il y a 11 mois

Commentaires : JumpCloud made a usually complicated process simple. That makes it easy to recommend.

Avantages :

We needed to set up a Radius Server for remote authentication and authorizations. JumpCloud allowed us to set this up in a matter of minutes.

Inconvénients :

Setting up a list of allowed Radius Clients was counter intuitive. You're asked to enter the IP's of Radius SERVERS, but they mean Radius CLIENTS.

Marco
CSO (Portugal)
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The truth cloud directory as a service platform

4,0 il y a 2 ans

Avantages :

Jumpcloud aggregates several features in one place as a SAAS service. From managing users to deploying policies, software, ... It's an easy way to start managing assets, from people to computers. It provides a wide range of SSO allowing its use straightaway.

Inconvénients :

Jumpcloud attempts to support every OS (Mac, Linux, Windows) however it does not provide the same amount of functionality throughout all of those operating systems. Currently, Linux is behind with little functionality compared with the others. Also, the Command execution needs a lot of improvements to give an overall better experience.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Divorcing Microsoft Active Directory, married nibble SaaS and cloud simplicity

5,0 il y a 5 ans

Commentaires : Jumpcloud has helped me move the authoritative directory to the cloud, unify sign-on and simplify end-user password sprawl.

Avantages :

Jumpcloud is a great alternative to Microsoft Active Directory, I've rolled out JC at several firms and enjoyed the simple to use and easy to deploy, yet powerful service they provide. A big plus is that JC is designed to be OS agnostic, so I can deliver the security, management, and scripting I need to endpoints and servers while allowing end-users to choose their preferred OS.

Inconvénients :

not much to add here, it does what its supposed to do.

Erly
President (É.-U.)
Conseil en gestion, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Review

5,0 il y a 2 ans

Commentaires : It helps me manage clients in other states.

Avantages :

Easy to manage companies remotely, and also when configuring computers.

Inconvénients :

Little bit price, when need only for authentication.

Justin
DevOps Engineer (É.-U.)
Logiciels, 201–500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Pricey, gets the job done, but not Active Directory

5,0 il y a 3 ans

Commentaires : In a lot of ways, the world still revolves around Active Directory. JumpCloud isn't going to help you with that. However, it has advantages in the sheer scope of what it includes that, I believe, put it over the top. Give it a look, and don't let Microsoft's legacy platform control what everyone standardizes on.

Avantages :

JumpCloud is perhaps the most serious alternative on the market today to Active Directory. In addition to providing a directory service, it includes MDM, RADIUS, and plenty of other technologies that Active Directory does. I love having access to everything in one place with nothing to maintain.

Inconvénients :

It isn't Active Directory. JumpCloud is a great alternative to Active Directory, but when you're dealing with tools that are built specifically for Active Directory, you're still out of luck.

Andre
Consultant/Owner (É.-U.)
Services et technologies de l'information, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Dumping the old and embracing the new!

5,0 il y a 4 ans

Commentaires : Overall JumpCloud has been wonderful. I was able to eliminate the costs of hosting a datacenter for my client and reduced their overall IT costs by 30% or more. This allowed them to use that savings to leverage other cloud based services to enhance their entire business model.

Avantages :

JumpCloud DaaS helped me move an organization from an expensive hosted AD environment to a cloud based one which provides much needed security and ease of use for my registered users. Its licensing scheme was cost effective, its inherent ability to migrate users onto the platform easily was great, and its administrative portal is very easy to use.

Inconvénients :

I haven't found any cons yet. The software runs very well. Whenever I did run into issues with the deployment or setup the help team was prompt and knowledgeable.

Jean-Pierre
IT Systems and Operations (É.-U.)
Divertissement, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

JumpCloud as windows MDM

5,0 il y a 2 ans

Avantages :

We are a remote start up so having a cloud AD infrastructure doesn't make sense for us. JumpCloud provides a majority of the features of AD (GPO, Password management, iDP, etc) and is easy to use. I have an IT Intern that became proficient in JumpCloud within a month.

Inconvénients :

JumpCloud customer service could be better at responding. Our CS Manager is great, but for general support there is a lack of in dept information. There was an outage with JumpCloud and it was causing our users to be locked out of their PC's. Okta was on a zoom call with us within an hour to see if it was on their end, I had to open two JumpCloud tickets. It also took multiple days to get a RCA from JumpCloud.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Logiciels, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Tough To Manage - Effective at it's Job

5,0 il y a 5 ans

Avantages :

I love what jumpcloud does, it provides safety and security to our company. We really needed a way to gain control and make sure company property was protected. Having the single login to multiple services helps our employees, with only having to remember one password.

Inconvénients :

It's pretty tough to implement and control. We constantly run into issues with configuring users on new systems. Systems fall out of date and don't add/remove users as the should. It's a headache to fix. Employees consistently get locked out, as they have to set a new password every 90 days

Nick
IT Operations Manager (É.-U.)
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Great Product for a reasonable price

5,0 il y a 4 ans

Commentaires : It has been a very good experience so far. We are streamlining onboarding of employees and management of all our SaaS accounts.

Avantages :

The product is very easy to use and helps us work more efficiently. It also help us unify security settings across all of our devices without having to change all of them manually. Computer set up is much smoother now using the agent.

Inconvénients :

I wish they had MDM for PCs in addition to Macs. Also, setting up the RADIUS server is difficult because there are so many different kinds of networking devices.