Avis clients sur JumpCloud Directory Platform

Great LDAP solutions for small businesses

Commentaires : Small businesses that need to become more operational mature in handling their staff and managing users but maybe can't afford an on premise Windows server or want to keep everything in the cloud - this is where JumpCloud reigns supreme.

Avantages :

The price is probably number 1 thing i like! Free for under 10 users. A great way for me as an IT professional to help smaller businesses get onto a stable platform for properly managing their users and devices, with room to expand as their companies grow. Great integrations with other apps (we use Office365 for most clients). With JumpCloud a small company really doesn't need a Windows Active Directory server on premises any longer.

Inconvénients :

No customer service for the free licenses - I get why, but I don't have to like it. It would be less annoying if the knowledgebase was a bit streamlined better. Can be difficult to find How-To information. Usually the article is there but is not intuitive and easy to find.

Alternatives envisagées : Microsoft Azure et Okta

Pourquoi passer à JumpCloud Directory Platform : Way more streamlined and easier to use then Azure Active Directory. Okta I hear is great for SSO but doesn't do what JumpCloud does when it comes to LDAP integrations, at least from what I could see.

Holistic And Neutral Solution For IAM And Device Management

Commentaires : JumpCloud is the only solution which can provide an authoritative directory, an IdP for SAML and device management combined in a single unified SaaS-based solution. The neutral approach by serving well established standards such as LDAP, SAML and RADIUS for AuthN/AuthZ and having the capability to managed identities (user and their devices) and credentials including SSH-keys on devices is a true differentiator to competitive solutions. On top, JumpCloud's agent for devices enables broad and versatile capabilities to deploy software, configure endpoints and even use this for remediation purposes. Recently, extremely useful additional capabilities have further enabled the value of this solution. Broad insights about systems and the directory itself, consumable via UI and API's, not only helps IT admins in their daily operations, but also serves well for Information Security and GRC-related purposes such as auditing and compliance. Their API's have also enabled capabilities to better orchestrate and automate the on-/offboarding of users and their respective devices and gives good options to venture into ChatOps. New features related to MDM for macOS are now giving an opportunity to further simplify the overall management of the Apple-flee. Especially since macOS Big Sur, the stronger focus on MDM is another enabler.

Avantages :

The most important benegit, as highlighted above, is that there is no reliance on any on-premise or self-hosted directory infrastructure. A cloud-native solutions such as JumpCloud allows to operate efficiently without being forced to configure, maintain, operate and secure a footprint-heavy stack.

Inconvénients :

Until now, MFA is limited compared to other players in the field like Cisco Duo. More options, such as Push-MFA or even QR-codes to be used as multiple factors during authentication across devices and protocols, including LDAP/RADIUS, would further enable leaner footprints and higher efficiency.

Alternatives envisagées : OneLogin et Okta

Pourquoi passer à JumpCloud Directory Platform : Not depending on Active Directory as an authoritative directory, flexible in terms of Operating Systems, built on standards such as LDAP, RADIUS and SAML, Endpoints are covered as well without the need for additional solutions in the first place, pricing-model and close-looped support.

JumpCloud Directory Platform Review

Commentaires : Overall, I had a positive experience with JumpCloud Directory Platform. The platform provided me with the tools I needed to manage user access and permissions across my organization's various devices and platforms. The customer support team was also very helpful and responsive whenever I had any questions or issues. While there were some minor drawbacks, I would definitely recommend JumpCloud to other organizations looking for a directory platform solution.

Avantages :

I really appreciated the simplicity and ease of use of the platform. It was very intuitive to navigate and understand, even for someone like me who doesn't have a lot of technical expertise. The ability to manage user access and permissions across multiple devices and platforms was also a huge plus.

Inconvénients :

The pricing was a bit higher than I expected, especially for the more advanced features. I also encountered some minor issues with the user interface and had trouble finding certain settings and options at times.

Works well until it doesn't, then it'll take a long time to get right.

Avantages :

Seamless, Platform agnostic SSO and User account management. Cloud LDAP Sync to MS and Google. Does what it says on the tin, Managing Admin and User access is a breeze as is tracking our company assets while working from home. Highly portable (our workforce all WFH as primary place of work since Covid).

Inconvénients :

Mac installer is a bit temperamental. Console on mobile is not responsive. Clears saved payment details without warning. Customer Service takes ages (no international support outside US business hours), we had our account suspended and it took over 5 days to get access to our businesses IT SSO.

Alternatives envisagées : Google Workspace et ESET Endpoint Security

Pourquoi passer à JumpCloud Directory Platform : Fulfilled the MDM and SSO requirements of the business

JumpCloud Directory Platform: A Comprehensive User Management Solution

Commentaires : Overall, JumpCloud Directory Platform is a great user management solution for businesses of all sizes. The platform is easy to use and provides a wealth of features that make it a great choice for businesses of all sizes. The interface can be a bit clunky at times, but the additional features more than make up for it.

Avantages :

JumpCloud Directory Platform provides an easy-to-use and comprehensive user management solution for businesses of all sizes. The platform allows for quick setup and management of user accounts, as well as convenient access to a number of third-party applications. The intuitive dashboard makes it easy to manage user profiles, access control, and other important settings. The platform also provides a wealth of additional features that make it a great choice for businesses of all sizes.

Inconvénients :

While the platform is great for managing user accounts and providing access to third-party applications, the interface can be somewhat clunky at times. The dashboard can be difficult to navigate, and the search functionality is not as robust as it could be. Additionally, some of the more advanced features can be difficult for non-technical users to understand.

JumpCloud enables remote Workforce

Commentaires : The problem that I'm solving is inherent in how we built our business. We have offices around the world, work from anywhere culture, and many cloud bases "as-a-service" solutions that allow us to be agile. JumpCloud allows our IT to be more agile.

Avantages :

I like the flexibility in deployment and can use the features at my own pace. For example, integrating JumpCloud to manage Google Workspace while retaining Google Sign-In keeps the employee experience the same while allowing my IT teams to manage the workforce more efficiently. Another feature that I find most valuable is the device management solution, specifically Windows. We can deploy and control systems in seconds from anywhere in the world.

Inconvénients :

Directory Insights, a valuable tool for me, is still not polished enough. I would love to see more filtering, custom query building, reporting, and the ability to create alerts.

Alternatives envisagées : Okta

Pourquoi passer à JumpCloud Directory Platform : Ease of onboarding, price, support experience, feature and delivery road-map.

A management platform with incredible features – and some downfalls

Commentaires : JumpCloud is an interesting product in that it's a bit of an all-or-nothing situation. For companies that half-way commit to implementing JumpCloud, it's terrible and confusing. But for the companies I've worked with that have fully committed to making JumpCloud their source of truth for identity management, computer account management, and SSO, it's been great.

Avantages :

The parts that work well in JumpCloud are amazing. The best feature, in my opinion, is the local user account management on computers. Being able to remotely reset a password, add a new account, or shut down an account instantly is something that no other SaaS offering can match at this level.

Inconvénients :

There are some pretty big gaps in features and functionality. No smart user or computer groups. No FileVault key rotation. Software deployment leaves a lot to be desired.

Alternatives envisagées : Foxpass, Microsoft Azure et OneLogin

Pourquoi passer à JumpCloud Directory Platform : The local computer account management is incredible. Nobody else makes a product that has the same ease of use and functionality.

Jumpcloud as our primary directory

Commentaires : Overall Jumpcloud has been a great way to integrate cloud and operating system logins for our company

Avantages :

broad support for many platforms as well as many login languages and operating systems

Inconvénients :

I feel like despite paying for the best customer service that we dont always get the most knowledgeable people supporting us

Alternatives envisagées : Jamf Pro

Pourquoi choisir JumpCloud Directory Platform : Fleetsmith has very limited features and only supports mobile devices at the time

Logiciel antérieur : Fleetsmith

Pourquoi passer à JumpCloud Directory Platform : Jump cloud as a much broader amount of features and OS support

JumpCloud Directory Platform - Windows, MacOS, Linux

Avantages :

LDAP as a service, policy and identity management, and user set up (SSO, assigned directories) were all critical features we use on a daily basis and work well.

Inconvénients :

Limited policy creation settings, could use custom policies or a larger variety of presets on both Windows and MacOS.

Great AD alternative

Commentaires : With end users using G Suite for file storage and sharing, we are able to manage PCs and end user credentials without needing to deploy Active Directory.

Avantages :

Easy to manage web interface with clear categories and policies.

Inconvénients :

Client installation on PCs was more complex than I would have liked.

Alternatives envisagées : Microsoft Azure

Pourquoi passer à JumpCloud Directory Platform : More complete directory solution. Easier setup and management. Lower learning curve. Lower cost of entry.

Excellent Solution for User and Device Management, Directory and Security

Commentaires : We are using JumpCloud as central directory, for SSO, for device and user management and partially MDM functionality. We love the support service, their incredibly enthusiastic and helpful staff. Support is brilliant! They are response time is sometimes hard to believe. The speed with which they have implemented features they mentioned in phone calls a few days before... we are well impressed. The end user experience is simple and assigning users to devices is lightning fast. JumpCloud helps us leverage zero touch deployment as well. We love that it has so many SSO integrations, too.

Avantages :

Great UI, self explanatory, fast and works in almost any browser (desktop and mobile). The ease of use is incredible. Basically no learning curve at all.

Inconvénients :

It would be great to have even more MDM functionality, especially for Mac and mobile devices.

Alternatives envisagées : Hexnode UEM et Okta

Pourquoi passer à JumpCloud Directory Platform : Great experience with their team and it is the ideal solution for our setup.

JumpCloud is a solid solution for cloud directory.

Commentaires : Really like that they constantly improve the service and have great customer service as well.

Avantages :

The policy and directory features stand out. You can easily add a machine and take it away when necessary.

Inconvénients :

There is some functionality that I sometimes spend a lot of time to get working properly.

Alternatives envisagées : Microsoft 365

Pourquoi passer à JumpCloud Directory Platform : I liked the end user experience and customer-first approacy.

Avoiding the mistakes of others...

Commentaires : I watched our sister company who was all Mac-based turn to the dark-side and try to take on PC client machines along with active directory...it's been a slow churn for them. No unified passwords, a home built radius server held together by a band-aid and Mac clients that see no benefit and 2 AD servers that no one truly understands...it's like some mystical dark art. We on the other hand, spun up 10 free users on Jumpcloud and never looked back, we have Linux/Mac and PC machines...as well as virtual machines all running Jumpcloud. We have Single Sign On between VPN, Wifi, NAS, System Accounts, Email... and it's all controlled from the cloud. They will never admit their mistake and come over to Jumpcloud, but I did learn by watching their slow, fragmented process for user/device management. Glad I went with JC!

Avantages :

I love that this DaaS product "just works" right out of the box. There is plenty of good documentation to read if you are cautious like me. I found that many features just worked and were intuitive to implement. We went from a small company that was ravaged by "password fatigue" - we separate passwords for everything with no central password app. It was a nightmare. After deploying Jumpcloud, we were able to make use of many of the features hidden in our networking gear. Within a month, we had unique (per user) credentials to get into everything. VPN, Wifi, NAS, System Accounts, Email...SSO. The password complexity is adjustable and can rotate. 2FA is simple to deploy and is icing on the cake. All of this in a Mac, Linux and PC environment....you really can't ask Active Directory to do that.

Inconvénients :

While the support for features and processes pertaining to Jumpcloud are documented well. At times the instructions can seem vague and maybe presume too much. However, support personnel are just an email away...they will help you "stick to the script", they are not however always well-versed in real scenarios you may have on your job-site. Nonetheless, I'll give them a C+ for walking through a couple nerve-racking installs the first time through.

The next step in efficient IT. The Biggest change that no one will notice

Commentaires : Really easy to roll out and implement. Weather you want go totally cloud with someone like Microsoft or Google, or you want to do all in-house or you want Hybrid, JumpClouds got you covered.
Migrating AD accounts and the Domain joined machines they were on was done in one simple swoop, using ProfWizz and the Jumpcloud agent, the transition was seamless (and almost effortless) and the enrolment seemed almost too good to be true. But, once you get used to using JumplCloud, the alternative is less appealing. Like stepping out of a Bentley, and going into a city bus. They will both get you there, but only one does it with flair, elegance and style.

Avantages :

Jumpcloud is the chameleon that becomes one with any setup you throw it into. Faster, easier and more accurate(because there is less human interaction to make those mistakes) as well as being as secure as you need it to be. With SAML 2.0, SSO and and MFA, you would be hard pressed to find an alternative so rich in features and option AND in the same pricerange as JumpCloud. Managing users and machines over the internet as if they were on the domain. Adding/removing users, deploying scripts and software. User Account Management has made the need for VPNs and other fafferies totally redundant. Jumplouds agent will do all the lifting. You just tell it what you need. Once the user or machine checks in, the instruction is automatically actioned. In one word: Brilliant!

Inconvénients :

There was a times when a users account that locked out took more time and effort to resolve than would without JumpCloud. The alerting was also in need of review. Specifically, when a users account gets locked out, the process to get it unlocked could do with a tidy up.

Freedom of choice, movemant, security, breaking AD chains - all with JC

Commentaires : If you want to have or already have most of what is necessary in the Cloud, without the need for a DC server in the premises, to expand your intranet to the entire Internet, then you need DaaS. JumpCloud is simple but offers complex services.

Avantages :

Quite complete solution, pretty simple but comprehensive. Management of users, machines, groups, solid connections with o365, cloud RADIUS option... And constant service improvement, which is very important in the software industry.

Inconvénients :

Reliability of RADIUS service, addition of remote control.

Alternatives envisagées : Okta

Great MDM for WFH startups

Avantages :

Rolling out the system was easy. Imported users from Google Workspace and we were good to go. Simple to use Web UI compared to other clunky products I have tested over the years.

Inconvénients :

Some UX components can be fine tuned. Nothing major to complain about. For example, Admins should be able to get Geolocation of the device's WAN IP. Features like Geofencing would be great. Visibility of all installed applications on the end point device would be useful for audits. Admin/Sudo permission can include a scheduler or timer to auto disable.

Alternatives envisagées : Jamf Pro et Workspace ONE

Pourquoi passer à JumpCloud Directory Platform : Price, easy of use, support.

The truth cloud directory as a service platform

Avantages :

Jumpcloud aggregates several features in one place as a SAAS service. From managing users to deploying policies, software, ... It's an easy way to start managing assets, from people to computers. It provides a wide range of SSO allowing its use straightaway.

Inconvénients :

Jumpcloud attempts to support every OS (Mac, Linux, Windows) however it does not provide the same amount of functionality throughout all of those operating systems. Currently, Linux is behind with little functionality compared with the others. Also, the Command execution needs a lot of improvements to give an overall better experience.

One of a kind cloud product

Commentaires : Solution to meet the requirement by having his/her own unique user account, therefore, no accounts are being shared.

Avantages :

As a replacement for an onsite server, JumpCloud leads the pack because they support companies that are very small with high growth potential, to take advantage of the software for free with limitations of number of users/computers. This allows the company using it, to grow and as it does, gives me an easy decision to subscribe to the service, without reinventing a solution. Another PRO is that is actually releases updates that have a beneficial use; JumpCloud has never stopped adding new or improved features. I have to research software to make recommendations that are best for the client and business. They choose JumpCloud.

Inconvénients :

As it relates to Directory-as-a-Service features, are policies for user/computer functionality. Such as standard policy to lock the computers after 15 minutes. It incorporates basic policies to apply to the machine or user, but not any near the amount Local Group Policy offers.

Divorcing Microsoft Active Directory, married nibble SaaS and cloud simplicity

Commentaires : Jumpcloud has helped me move the authoritative directory to the cloud, unify sign-on and simplify end-user password sprawl.

Avantages :

Jumpcloud is a great alternative to Microsoft Active Directory, I've rolled out JC at several firms and enjoyed the simple to use and easy to deploy, yet powerful service they provide. A big plus is that JC is designed to be OS agnostic, so I can deliver the security, management, and scripting I need to endpoints and servers while allowing end-users to choose their preferred OS.

Inconvénients :

not much to add here, it does what its supposed to do.

the best solution for managing non AD clients

Avantages :

I have deployed this product at a number of companies who either decided they do not like or need Active directory for any number of internal reasons, in some cases they were small and did not want the complexity or overhead of having to maintain a server. regardless of the original reason for shunning AD they have all been very happy with the abilities of Jumpcloud.

Inconvénients :

although it handles some of the tasks that AD does, it does lack some of the depth of control that AD provides. We have created work-arounds that have address 80-90% of the shortcommings

Cloud Directory Done Right!

Avantages :

JumpCloud offers a versatile interface, responsive support, and they embrace automation. I have used the policies feature to help manage Windows and MacOS. I deploy scripts using JumpCloud extensively, and they offer their own for different actions via GitHub. Various multi-factor authentication methods are supported, which I have used to further secure user VPN connections.

Inconvénients :

Managing scripts via the "Commands" window could use some fine-tuning. It can prove difficult to manage many at once or make bulk edits, for example.

JumpCloud as windows MDM

Avantages :

We are a remote start up so having a cloud AD infrastructure doesn't make sense for us. JumpCloud provides a majority of the features of AD (GPO, Password management, iDP, etc) and is easy to use. I have an IT Intern that became proficient in JumpCloud within a month.

Inconvénients :

JumpCloud customer service could be better at responding. Our CS Manager is great, but for general support there is a lack of in dept information. There was an outage with JumpCloud and it was causing our users to be locked out of their PC's. Okta was on a zoom call with us within an hour to see if it was on their end, I had to open two JumpCloud tickets. It also took multiple days to get a RCA from JumpCloud.

Sportsdigita | JumpCloud Review

Avantages :

The UI is very clean aesthetically and easy to navigate. This makes identity management a whole lot easier.

Inconvénients :

Zero-touch deployment is not super simple to set up. I may need to contact support for assistance.

Alternatives envisagées : Jamf Pro

Microsoft AD Replacement in a Covid Environment

Commentaires : JumpCloud allowed us to transform our outdated Microsoft AD platform into one that was exceptionally functional in our highly distributed, covid-disrupted. It also allowed us to manage and keep track of all our workstations and users, manage them in ways we never before could.

Avantages :

Setup, distribution, administration and management have all be exceptionally straight-forward. For us, it was the right product at the right time at a reasonable cost.

Inconvénients :

Other than some initial ADMU issues that have since been corrected, we've found no major issues with JumpCloud.

Great option as cloud directory as service

Commentaires : Works just fine as a cloud-based domain service, ideal for spread organizations.

Avantages :

Easy to use and deploy for different OS options

Inconvénients :

Cost can become considerable for large number of users